Remove Brands Remove Mobile Customer Service Remove Social Media
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It’s Time for Seamless Mobile Customer Service

GetFeedback

With mobile purchases on the rise, excellent mobile customer service is becoming more important. When questions arise, mobile customers should be able to reach your business quickly and easily through the mobile means of their choice (live chat, messengers, texting, FAQs, etc).

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The push for mobile customer service

Eptica

Date: Wednesday, November 30, 2016 The push for mobile customer service. Author: Gokcen Onur The rise of the smartphone has transformed how people interact with each other, brands and the world around them. Published on: November 30, 2016. Multichannel A smartphone provides a way of accessing a whole range of channels.

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Guest Blog: Deliver Them Amazing and They Will Love You Back: Millennial World

ShepHyken

They are tech savvy, expect more, are not afraid of complaining and have no regrets on switching brands. With this sort of environment where one mistake by a brand results in a customer defecting to the competition, it becomes very difficult to reduce the attrition rate. Organizations.

Blog 127
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Nailing the Numbers – Your Future Equals Your Customer Experience

Michelli Experience

Here are some random but interesting tidbits for your consideration: International Customer Management Institute’s research on business leaders suggests that 62% think mobile customer service is a competitive differentiator. According to CEI, only 1% of customers feel providers CONSISTENTLY meet their expectations.

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New Year, New Resolutions: Four Brand Strategies that Will Increase Customer Satisfaction in 2017

Calabrio

At Calabrio, we know that to achieve those goals, successful companies are constantly analyzing what is and is not resonating with customers and driving those insights back into the business. With that in mind, here are four predictions on how brands will step up their game in the new year. Engaged employees = #customerengagement.

2017 59
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Wanted: Customer Service Change Agents for Contact Centers

Tricia Morris

While the voice of the customer may be heard less often over the phone, it is clearly stating a growing preference for digital engagement. According to the same Forrester survey referenced above, online community, virtual agent, mobile customer service, social media and live chat have also increased in usage.

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Customer service in a mobile-first world

Eptica

So there is no one size fits all approach to mobile – different use cases drive different channels. So, what can brands do to ensure that they are delivering the mobile customer service that their customers expect? There are three areas to focus on: 1. Share this page on: Tweet.