Avaya

JANUARY 3, 2017

I know you’ve heard it all before; how single channel service evolved into multi-channel service evolved into omni-channel service. What if I told you that the customer experience is not necessarily about the channels you implement? From Servicing Channels to Channeling Your Customers.

Multi-Channel 52

Multi-Channel Travel Customer Journey Contact Center 52

BirdEye

NOVEMBER 18, 2024

Performance analytics to get actionable insights that help you continuously improve your social strategy with: Competitor analysis Social media engagement tracking ROI measurement 3. Jasper Perfect for: Brand-specific content Standout feature: Multi-platform templates Best used for: Long-form social content 3.

Social Media 59

Social Media Multi-Channel Culture E-support 59

BirdEye

MARCH 6, 2025

That was Black Bear Diner s goal as a multi-location restaurant aiming to stand out among hungry diners. By focusing on local listings, engaging with customers, and maintaining a consistent brand presence. If your brand also feels invisible, keep reading. A brand's solid online presence thats impossible to ignore.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

Optimove

FEBRUARY 17, 2025

By integrating multi-channel strategies, real-time analytics, and dynamic personalization, retailers can optimize each customer journey, ensuring messages resonate and drive engagement. This principle suggests that a prospective customer needs to encounter a brands message at least seven times before taking action.

Retail 52

Retail Customer Engagement Multi-Channel Engagement 52

BirdEye

DECEMBER 28, 2024

Therefore, balancing a local presence, maintaining a consistent brand identity, and streamlining content publishing are critical for long-term success. Specialized enterprise social media management software can address the unique needs of large multi-location businesses, providing tools to simplify operations and enhance customer engagement.

Social Media 52

Social Media 2025 Management Multi-Channel 52

BirdEye

MARCH 28, 2025

Multi-location businesses aiming for online visibility and enhanced online reputation have an undeniable starting point – Google Maps SEO. Ranking higher on the Google Local Map pack improves click-through rates, enhances brand recognition, drives higher foot traffic, and accelerates business growth. Lets get right to it.

2025 52

2025 Multi-Channel Social Media Demo 52

BirdEye

JANUARY 25, 2024

Reviews can also be repurposed for various channels and become one of your best marketing tools. In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks. This dilutes brand recognition and risks confusing followers. Reviews are the modern-day word of mouth.

Social Media 110

Social Media Brands Multi-Channel Demo 110

BirdEye

DECEMBER 30, 2024

For multi-location healthcare companies, the challenge goes beyond attracting leadsits about delivering consistent, locally relevant messaging. To succeed, multi-location businesses must balance efficiency with personalization, ensuring each location connects with its unique audience while maintaining a consistent brand voice.

Healthcare 52

Healthcare Multi-Channel Social Media Advertising 52

CSM Magazine

FEBRUARY 12, 2025

For many of our 650+ customers globally, this is where our three-phase methodology has helped global brands turn CX challenges into triumphant successes. This crucial first step involves detailed analysis, consultation, and the development of ROI-based solutions encompassing Workforce Engagement Management (WEM), automation, and analytics.

Multi-Channel 52

Multi-Channel Consulting Return on Investment ROI 52

Thematic

FEBRUARY 24, 2025

Worse, 79% of customers will switch brands if they find a competitor with a better experience. Social media listening – Analyze comments, mentions, and discussions about your brand. Analyze Customer Interactions Across Multiple Touchpoints Customers today engage with businesses across multiple channels.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Optimove

MARCH 17, 2025

Retail marketers can enhance customer journeys by moving away from rigid campaign calendars to more responsive, behavior-triggered communications that yield a much better marketing return on investment (ROI.) ” Messaging frequency and channel selection could also be varied according to engagement levels.

Retail 52

Retail Marketing Multi-Channel Return on Investment 52

Optimove

JULY 7, 2019

Why Top Brands Chose Optimove’s CDP over the Competition. Optimove’s Customer Data Platform empowers brands to improve customer experience, retention and LTV by: Unifying and viewing all customer data in a single customer view. Smartly orchestrating, measuring and optimizing personalized multi-channel campaigns.

Brands 76

Brands Multi-Channel Advertising Demo 76

Interactions

FEBRUARY 6, 2025

According to the McKinsey survey of more than 8,500 insurance consumers , six in 10 customers switch channels pre-purchase. Digital channels didnt fare well in the survey either. Insurers who automate customer interactions by voice and digital channel must tread carefully to provide the level of service consumers expect.

Insurance 62

Insurance Interaction Multi-Channel Contact Center 62

Thematic

JUNE 17, 2024

Measuring the ROI of your Voice of the Customer (VOC) program can be a challenge for many businesses. A study found that 78% of brands measure customer satisfaction, yet less than a quarter feel they gain the deep insights needed to truly transform their business. AI-driven thematic analysis can be instrumental in this shift.

ROI 62

ROI Net Promoter Score Return on Investment Multi-Channel 62

CloudCherry

JULY 18, 2018

Think back to a time that you had a great experience with a brand. Did you interact with the brand through their website, through their social media, through email, or through multiple channels? Now, advanced data models can take the guesswork out of ROI predictions. How about the price, or the speed of delivery?

Customer Experience Management 170

Customer Experience Management Net Promoter Score Customer Experience Management 170

BirdEye

JANUARY 24, 2025

Implement these advanced marketing strategies for different hotel types Build a social media crisis management plan for your hotel’s brand 4 common mistakes to avoid while doing social media marketing for hotels How to measure success in hotel social media marketing?

Social Media 52

Social Media Hotels Marketing Travel 52

Thematic

JUNE 17, 2024

They shared actionable insights on maximizing the return on investment (ROI) of VOC, moving beyond surface-level metrics to create real business impact. It includes all channels where customers express their opinions and experiences, such as social media, contact center interactions, and even product usage data.

ROI 62

ROI Insights Multi-Channel Customer Centricity 62

GetFeedback

NOVEMBER 4, 2019

However, while 78% of brands are measuring customer loyalty via these three metrics, very few businesses believe they are gaining any real insight from the results. As Bob Thompson from CustomerThink explains, “More work is needed on multi-channel impact analysis and action planning. Channel unification is a priority.

B2B 150

B2B Multi-Channel Net Promoter Score NPS 150

transcosmos Information Systems

MAY 31, 2018

As a business owner or retailer, taking advantage of these different channels not only allows your business to engage better with buyers who may prefer to shop via one or more channels, but it also means potentially growing your revenue. Some of these channels include desktop, mobile, apps, SMS, and email marketing to name a few.

E Commerce 83

E Commerce Omnichannel E-support Multi-Channel 83

BirdEye

DECEMBER 19, 2024

AI tools help manage customer inquiries, provide personalized recommendations, and ensure consistent engagement across all channels. Start small, scale smart Begin with focused AI integrations in areas where you can measure clear ROI, such as automating repetitive tasks or enhancing social media management.

Marketing 52

Marketing Social Media Hospitality ROI 52

TechSee

APRIL 26, 2021

Whether it’s improving self-service channels to provide customers with speed and effortless service or building personal connections through assisted channels, making it easy for customers to interact with the company is crucial. Vision: A key element for transforming contact centers . Stage 1: Live Visual Assistance.

Contact Center 109

Contact Center Call Center Multi-Channel Touchpoint 109

SurveySensum

APRIL 15, 2025

It has must-have features that support you in 3 core functional areas: Data Collection Customer data is very critical to learning how your customers value your products and services and what they think of your brand in general. It has 27 channels and 128 sources to feed data into a centralized platform to generate insights.

Multi-Channel 52

Multi-Channel Feedback Touchpoint Voice of Customer 52

BirdEye

APRIL 15, 2025

Customers dont want to be sold tothey want to be shown why youre worth their time The smartest brands arent louder. They work because the brand has something worth paying attention toand knows how to show it. Beyond clever content and brand awareness, theres a deeper psychology at play. Theyre more helpful.

Marketing 52

Marketing Social Media 2025 Multi-Channel 52

BirdEye

NOVEMBER 22, 2024

AI tools help real estate reputation management by turning reviews into revenue, converting feedback into leads, and maintaining your brand’s credibility across multiple platforms. AI auto-generates optimized descriptions, schedules social posts, and updates channel pricing.

Marketing 52

Marketing Social Media Multi-Channel Document 52

SurveySensum

FEBRUARY 17, 2025

Measure overall brand perception in real-time. Omnichannel Data Analysis Customer feedback comes from various channels, including emails, surveys, chatbots, social media, and support tickets. Multi-lingual surveys : Questions can be created in the respondent’s preferred language from a list of 100.

Multi-Channel 52

Multi-Channel Social Media 2025 Feedback 52

BirdEye

MAY 3, 2023

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. This blog post deals with everything you need to know to leverage the right channels and boost your business revenue.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

SurveySensum

FEBRUARY 4, 2025

A data breach and mishandling of customers personal data can erode trust, push customers away, and put your brands reputation at stake. It helps you gather and analyze customer feedback and take feedback-driven actions that drive real ROI. Key Features The platform has a Business Associate Agreement (BAA) for secure PHI handling.

2025 52

2025 Multi-Channel Demo User Experience 52

inQuba

MAY 23, 2022

Customer Journey Management is the process of discovering and optimizing your customers’ journeys as they interact with your brand, to improve customer experience and achieve positive business outcomes. According to Forrester’s CX Index 1 , 81% of brands have reported stagnant growth from their CX investment in recent years.

Customer Journey 98

Customer Journey Management Multi-Channel Touchpoint 98

BirdEye

FEBRUARY 21, 2023

90% of people with a social media account use social networks to communicate with brands and businesses. You can create company pages and share social media content with your audience to help generate leads or increase brand awareness. 84% of U.S. adults between the ages of 18-29 are active social media users, followed by 81% of U.S.

Social Media 98

Social Media Management Multi-Channel ROI 98

Retently

AUGUST 5, 2024

SMBs benefit from multi-channel survey distribution, supporting email, in-app, and link surveys, which ensures comprehensive feedback collection. Additionally, Retently allows for customizable surveys that maintain brand consistency without the need for coding skills. It integrates with platforms like Intercom and Slack.

NPS 100

NPS B2B 2024 Net Promoter Score 100

Thematic

MARCH 30, 2025

In today’s competitive landscape, ignoring this step can be costly—nearly 49% of consumers have left a brand they were loyal to in the past year due to poor customer experiences​ Put simply: customers want to be heard and they want proof that their feedback matters. Failing to follow up breaks trust.

Feedback 62

Feedback Roadmap NPS Loyalty 62

Magellan Solutions

AUGUST 29, 2021

It’s been proven that integrating UGC into brand marketing campaigns helps acquire new customers, drive loyalty, and increase revenue. Additionally, UGC can be used across multiple channels and platforms. BPO Manila Philippines was in adapting UGC to boost E-commerce brand. Consider the fashion industry.

E Commerce 52

E Commerce Brands Multi-Channel Fashion 52

BirdEye

NOVEMBER 21, 2022

Social media analytics is the process of analyzing data from social media platforms like Facebook, LinkedIn, and Instagram in order to better understand your followers and how they interact with your brand. Social listening analytics is the process of tracking and monitoring what is being said about a brand or product on social media.

Social Media 98

Social Media Definition Multi-Channel Metrics 98

BirdEye

MARCH 7, 2023

In this article, we’ll discuss the benefits of social media for business, provide tips on how to optimize your channels, and how to measure your social media success. They can access thousands of new users with relevant selling points and informative content — increasing brand awareness and reach.

Social Media 94

Social Media Multi-Channel Metrics Measurement 94

BirdEye

AUGUST 21, 2024

However, the right retail marketing platform can be a game-changer, enhancing brand visibility, customer experience, and revenue. A unified retail marketing software allows multi-location businesses to centralize their marketing operations and gain a comprehensive view of customer experience management.

Retail 59

Retail Sales Multi-Channel Marketing 59

Experience Matters

APRIL 7, 2015

1) Company Overview: Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. 2) Make the case : Winning brands win the hearts of their customers. In today’s Omni channel world, companies often struggle to deliver a seamless customer experience.

2015 97

2015 Multi-Channel 2014 CEM 97

Optimove

JULY 4, 2019

Smartly orchestrate, measure and optimize personalized multi-channel campaigns. contact-form-7] Optimove is used by 350+ customer-centric brands. Sending our offers and promotions to the right target groups for the maximum ROI.“. Autonomously receive actionable insights that drive measurable growth. REQUEST DEMO.

Multi-Channel 76

Multi-Channel Advertising Demo 2019 76