InMoment XI

JUNE 7, 2022

InMoment’s solution not only allows brands to access that data, but also to integrate that with other data sources, providing scalability and the deep, data-driven understanding that teams need to achieve their goals. That’s where InMoment’s game-changing customer social listening solution comes into play.

Insights 369

Insights Social Media Return on Investment Travel 369

eglobalis

SEPTEMBER 28, 2024

Introduction: Toyota and its enhanced brand Lexus have long been recognized as global leaders in the automotive industry, not just for their reliable vehicles but also for their commitment to customer satisfaction and accountability. This erodes trust between the brand and the customer.

Automotive 478

Automotive Loyalty Return on Investment Transportation 478

Magellan Solutions

SEPTEMBER 22, 2021

It is a sign that you are trustworthy and you value your brand and industry. Companies avoid cold outreach for fear of being branded as spammers, yet if done effectively, cold outreach may result in high-quality leads. Better customer service will help you get better ROI as customers will fall in love with your brand quickly. .

Return on Investment 98

Return on Investment ROI B2B Sales 98

InMoment XI

JANUARY 27, 2025

The truth is, customers calling your call center dont just have an issue they want you to resolvethey have a relationship with your brand that matters enough to them to raise that issue. For that customer, your brand isnt just another apparel warehouseyoure their fashion consultant, style authority, and default choice for wardrobe-building.

Call Center 195

Call Center Contact Center Social Media Apparel 195

CSM Magazine

NOVEMBER 7, 2024

The role of the 24/7 support is not only to provide assistance to customers but also to strengthen loyalty to the particular brand. And how exactly can customer support handle issues, how should it be managed to work effectively, and how can this increase the loyalty to the brand as a provider of specific services?

Brands 52

Brands Return on Investment Financial Customer Retention 52

InMoment XI

JULY 4, 2022

2022 is being branded as “ The Year of the Squeeze. And due to these conditions, businesses need to justify the return on investment (ROI) for every initiative—including their customer experience (CX) program. Unsurprisingly, the answers were return on investment, finding budget space, and enabling stakeholder buy-in.

ROI 370

ROI Return on Investment Social Media Measurement 370

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). In this article, we’ll explore how Virtual Fitting Rooms benefit customers and brands, from boosting customer confidence and reducing returns to increasing sales and loyalty. Let’s dive in! What’s driving this growth?

Retail 145

Retail Social Media Technology Brands 145

eglobalis

JULY 2, 2024

B2B vs. B2C Perspectives In B2C environments, where transactional interactions are straightforward and brand loyalty is clearer, NPS can serve as a reliable indicator of customer advocacy and satisfaction. Return on Investment (ROI) : Calculates profitability from specific CX investments over time, comparing gains against costs.

NPS 461

NPS Feedback Net Promoter Score B2C 461

Beyond Philosophy

AUGUST 26, 2021

Research over the last few years points to a lackluster performance for return on investment. ” So today, we are going to cover the five rules to guarantee a Return on Investment. Symbolic: the feelings the brand inspires. Here are the rules: Do your homework. Rule #4: Have a Fail-Fast mentality.

Return on Investment 78

Return on Investment Call Center Measurement ROI 78

ShepHyken

DECEMBER 2, 2024

It’s not just about the products or services offered but the entire journey and interactions a customer have with a brand. A frictionless experience leads to happy customers and a stronger relationship with the brand. Top Takeaways The customer experience has become the most important differentiator between companies.

Customer Experience 80

Customer Experience Return on Investment Books Consumers 80

InMoment XI

DECEMBER 13, 2022

When we manage client programs at InMoment, return on investment (ROI) is always top of mind. By reducing failure demand, brands have an opportunity to both improve the customer experience, but also create positive financial outcomes for the organization. Why Is Failure Demand Such a Fail?

ROI 370

ROI Call Center Return on Investment Measurement 370

Customer Bliss

FEBRUARY 19, 2019

Each of those window washers gets an emotional return on investment in delivering memories to those sick kids. Make memory creation the currency of your brand. These everyday people become heroes to these kids because they want to boost the emotions of those kids on the other side of their window. View this post on Instagram.

Brands 208

Brands Chief Customer Officer Hospitality Return on Investment 208

Experience Investigators by 360Connext

APRIL 23, 2024

Leading customer experience efforts within a larger business strategy can offer a blueprint for fostering customer loyalty, enhancing customer (and employee) retention, and ultimately, driving brand loyalty. If you have customers, then they’re having an experience with your brand, your products, and at every step in their journey.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

eglobalis

OCTOBER 9, 2024

Gauge the ROI of the Feature Next, determine the potential return on investment (ROI) for the requested feature. What may seem simple to a customer often has hidden complexities that make it unworkable or too costly to implement. Would a workaround or alternative solution better suit the customer? Will it open new market opportunities?

Feedback 516

Feedback ROI Innovation B2B 516

Optimove

DECEMBER 31, 2024

Zero-Party Data Value : Consumers willingly share preferences in exchange for better experiences; brands using zero-party data see 15% higher response rates. Subscription Models Grow : Subscriptions surge as brands using tailored AI journeys see a 20% reduction in churn and increased recurring revenue.

2025 69

2025 Customer Engagement Engagement E Commerce 69

InMoment XI

MAY 3, 2024

Measuring ROI At the heart of Footlocker’s CX programme lies a focus on measuring return on investment (ROI), which includes various analysis of performance and impact. Fueling Brand Love In today’s hypercompetitive market, brand love is the ultimate currency.

Retail 195

Retail Return on Investment ROI Customer Centricity 195

GetFeedback

MAY 9, 2019

Think about the last time you had a great experience with a brand. Now think about the last time you had a really bad experience with a brand. . We don’t expect it as consumers—we anticipate that brands will always meet our needs and wants. That’s because a bad customer experience interrupts our day.

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337

InMoment XI

DECEMBER 1, 2022

approaches aren’t enough for today’s businesses; they cause program stagnation and make meaningful return on investment (ROI) impossible. InMoment is currently improving experiences with: 90% of the world’s leading automotive brands 8/10 of leading banks 4/5 of the top insurers. The truth is that monitoring services and D.I.Y.

Automotive 370

Automotive Return on Investment ROI Reference 370

InMoment XI

FEBRUARY 23, 2024

It’s crucial that brands understand the experiences they provide and whether or not they satisfy the needs of customers, employees, and beyond. Behaviorally Behavioral segmentation divides the market based on consumers’ purchasing behavior, product usage, brand loyalty, benefits sought, occasions, and readiness to buy.

Marketing 195

Marketing Customer Experience Return on Investment Consumers 195

Experience Investigators by 360Connext

JANUARY 28, 2020

Your leadership team and executives probably understand that it’s not acceptable to simply skip investing in sales, marketing or customer service. There’s an understanding that while we make predictions about Return on Investment (ROI), we can’t always guarantee those returns.

2020 250

2020 Net Promoter Score ROI Metrics 250

eglobalis

JUNE 27, 2024

The discrepancy between what is promised and what is delivered can deeply impact brands negatively. Return on Investment (ROI): Calculates the ROI of your CX initiatives by comparing the investment costs against the financial gains achieved. Companies like IKEA, Samsung, Software AG, and Toyota exemplify this principle.

Customer Experience 460

Customer Experience Customer Centricity Net Promoter Score Government 460

Optimove

DECEMBER 21, 2023

It can cause customer alienation, diminished loyalty, and reduced trust and lead to negative brand perception, wasted resources, and lower return on investment. For brands, message relevancy and personalization are key to mitigating marketing fatigue. Consumers are open to more relevant messages.

2023 111

2023 Consumers Brands Marketing 111

CSM Magazine

APRIL 18, 2023

Social listening, the practice of monitoring online conversations about your brand, can provide valuable insights into customers’ preferences, pain points, and opinions. Leveraging Social Listening to Gather Valuable Customer Insights Businesses must pay attention to the vast amount of information available on social media.

Return on Investment 52

Return on Investment Customer Insights Insights Competitive Advantage 52

InMoment XI

JULY 24, 2024

By leveraging CX services, companies can gain deeper insights into customer needs, improve customer satisfaction , and drive brand loyalty. Customer experience encompasses the overall relationship customers have with a brand, shaped by all their interactions and experiences with it.

Technology 195

Technology Customer Experience Workshop ROI 195

Joe Rawlinson

JANUARY 24, 2025

Staying ahead of trends not only increases sales but also solidifies a brands reputation as innovative and relevant. With these insights, marketing efforts become more precise, cost-effective, and impactful, ensuring a better return on investment. Poor financial planning can sink even the most promising business.

E Commerce 78

E Commerce Financial Return on Investment E-support 78

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Two thoughts come to mind: Customer experience can be tied to three areas of specific, tangible returns on investment. Customers who stay longer with your brand also spend more with your brand. Loyal customers are more valuable to your brand. So… Is customer experience worth it? That happens no matter what.

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

InMoment XI

SEPTEMBER 12, 2023

In today’s cut-throat market, differentiating your brand is more important than ever. Market Position and Brand Analysis: How do consumers perceive your competitors? Evaluate their branding strategies and messages to identify their market positioning. This is how you turn regular customers into loyal advocates for your brand.

Marketing 195

Marketing Competitive Advantage Return on Investment Poor Customer Service 195

Optimove

DECEMBER 24, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Journey pruning is key to creating more effective, personalized marketing campaigns that maximize customer engagement and Return on Investment (ROI.) They unsubscribe or ghost the brand and never buy again. In todays marketing landscape, agility is critical.

2025 52

2025 Return on Investment ROI Download 52

Kustomer

AUGUST 23, 2021

Brands are now actively expanding their global footprint, knowing that they can no longer rely on traditional marketing methods like advertising to grow. And today, that means focusing on the interactions between brands and customers. With a powerful and intelligent AI platform that prioritizes better brand interactions.

Interaction 97

Interaction Brands E Commerce E-support 97

CloudCherry

DECEMBER 23, 2019

So, what Brand has wowed our Customer Success Expert? Mike admires the way they “hold themselves to be fairly vulnerable”, as well as their brand messaging (across all platforms). You have to care every day for the people that you’re working with.” Fancy that! The answer may surprise you…It’s the band, Coldplay.

CEM 195

CEM Customer Success Return on Investment Customer Relationship Management 195

Optimove

OCTOBER 22, 2024

OptiPromo uses CRM-powered rewards, enabling brands to move to precision marketing by connecting customer insights with relevant rewards in real -time. From Manual to Automated To move at the speed of a customer’s interaction with the brand requires a shift from manual calculations to automated, AI-powered CRM-powered rewards.

ROI 52

ROI Return on Investment Download Demo 52

InMoment XI

AUGUST 13, 2024

This leads to increased customer satisfaction, loyalty, and a more positive brand reputation. While cost is an important consideration, focus on the potential return on investment the software can provide. Be sure to factor in any additional costs for implementation, training, and ongoing support.

Social Media 195

Social Media 2024 Return on Investment Contact Center 195

TechSee

OCTOBER 7, 2024

Today, we delve deeper into the tangible benefits that these technologies bring, focusing on hard Return on Investment (ROI) and sustainability impact. This dual focus on operational excellence and sustainability impact drives deeper customer connections and promotes brand loyalty.

ROI 124

ROI White Paper Travel Return on Investment 124

inQuba

MARCH 12, 2025

By leveraging emotions, companies can drive brand loyalty, increase sales, and enhance customer retention. However, measuring the Return on Investment (ROI) of emotional marketing efforts can be challenging. Evaluate the effectiveness of these stories through metrics like engagement and brand affinity.

ROI 52

ROI Customer Retention Connections Measurement 52

delighted

MAY 11, 2021

If loyalty is low, it means you’re spending a lot of resources acquiring people who aren’t going to stick around long enough to give you a reasonable return on investment. As a result, you’re better equipped to turn your business into a customer-centric brand and in turn, influence lasting customer loyalty.

Loyalty 79

Loyalty Brands Customer Journey Mapping Social Media 79

Calabrio

FEBRUARY 25, 2025

The reality is, many brands dont have the resources to manage the contact centre in a way that will extract the right insights to inform the business. Brands should consider outsourcing contact centre technology services to alleviate the strain on resources and allow a team of experts to help maximise return on investment.

Management 52

Management Return on Investment Webinar Technology 52

InMoment XI

OCTOBER 18, 2023

The forum provided a platform for award-winning CX speakers from some of Europe’s most prominent brands, including Foot Locker , Vue Cinemas, Quilter, MediaMarktSaturn, NPSx by Bain & Company , and Forrester. Create systems of action within your organisation that are not only repeatable but also intelligent.

Customer Experience 195

Customer Experience 2023 ROI Return on Investment 195