Experience Investigators by 360Connext

APRIL 23, 2024

Leading customer experience efforts within a larger business strategy can offer a blueprint for fostering customer loyalty, enhancing customer (and employee) retention, and ultimately, driving brand loyalty. If you have customers, then they’re having an experience with your brand, your products, and at every step in their journey.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

InMoment XI

MAY 3, 2022

Insurance brands have a unique set of challenges to overcome in order to find the valuable customer experience (CX) data they need to improve experiences. Insurance customers are buying into a long-term relationship, which means building brand trust is extremely important to keep customer retention rates high.

Insurance 370

Insurance Return on Investment Voice of Customer ROI 370

eglobalis

OCTOBER 9, 2024

Gauge the ROI of the Feature Next, determine the potential return on investment (ROI) for the requested feature. If the ROI doesn’t justify the time, cost, and resources required to develop the feature, it might be better to focus on other initiatives. Will it open new market opportunities?

Feedback 516

Feedback ROI Innovation B2B 516

eglobalis

SEPTEMBER 28, 2024

Introduction: Toyota and its enhanced brand Lexus have long been recognized as global leaders in the automotive industry, not just for their reliable vehicles but also for their commitment to customer satisfaction and accountability. This erodes trust between the brand and the customer.

Automotive 478

Automotive Loyalty Return on Investment Transportation 478

InMoment XI

JANUARY 27, 2025

The truth is, customers calling your call center dont just have an issue they want you to resolvethey have a relationship with your brand that matters enough to them to raise that issue. For that customer, your brand isnt just another apparel warehouseyoure their fashion consultant, style authority, and default choice for wardrobe-building.

Call Center 195

Call Center Contact Center Social Media Apparel 195

Alida

MARCH 21, 2018

Note: This article is part of our ROI Matters series , which explores the value of research ROI to C-suite executives and leaders in product innovation , customer experience, marketing and customer insight. . And that’s where research really yields ROI. Relationships bring better customer experiences.

ROI 252

ROI Net Promoter Score NPS Telecommunications 252

Magellan Solutions

SEPTEMBER 22, 2021

6 Ways Lead Generation Outsourcing Gets Better ROI. Moreover, here are six ways lead generation services can help you get a better ROI : It helps you talk directly to potential leads. Filling your sales pipeline can greatly help you get a better ROI. It is a sign that you are trustworthy and you value your brand and industry.

Return on Investment 98

Return on Investment ROI B2B Sales 98

eglobalis

JULY 2, 2024

B2B vs. B2C Perspectives In B2C environments, where transactional interactions are straightforward and brand loyalty is clearer, NPS can serve as a reliable indicator of customer advocacy and satisfaction. Return on Investment (ROI) : Calculates profitability from specific CX investments over time, comparing gains against costs.

NPS 461

NPS Feedback Net Promoter Score B2C 461

TechSee

OCTOBER 7, 2024

Today, we delve deeper into the tangible benefits that these technologies bring, focusing on hard Return on Investment (ROI) and sustainability impact. This dual focus on operational excellence and sustainability impact drives deeper customer connections and promotes brand loyalty.

ROI 124

ROI White Paper Travel Return on Investment 124

inQuba

MARCH 12, 2025

By leveraging emotions, companies can drive brand loyalty, increase sales, and enhance customer retention. However, measuring the Return on Investment (ROI) of emotional marketing efforts can be challenging. Evaluate the effectiveness of these stories through metrics like engagement and brand affinity.

ROI 52

ROI Customer Retention Connections Measurement 52

Optimove

DECEMBER 31, 2024

The Rise of Gen AI : Generative AI tools are enabling marketers to create hyper-personalized content and messaging with 50% less time investment. Loyalty Program ROI : 85% of engaged customers participate in loyalty programs, driving recurring revenue and a 25% improvement in retention rates.

2025 69

2025 Customer Engagement Engagement E Commerce 69

TechSee

SEPTEMBER 26, 2024

In this post we will explore the best practices and strategic considerations when determining your core objective: projecting the ROI of Agentic AI. For enterprise leaders looking to optimize their customer service operations, the return on investment (ROI) of Agentic AI is undeniable. Below are a few examples.

ROI 124

ROI Average Handle Time Net Promoter Score NPS 124

InMoment XI

MAY 3, 2024

Measuring ROI At the heart of Footlocker’s CX programme lies a focus on measuring return on investment (ROI), which includes various analysis of performance and impact. Fueling Brand Love In today’s hypercompetitive market, brand love is the ultimate currency.

Retail 195

Retail Return on Investment ROI Customer Centricity 195

InMoment XI

DECEMBER 1, 2022

approaches aren’t enough for today’s businesses; they cause program stagnation and make meaningful return on investment (ROI) impossible. The Forrester Wave says, “InMoment is a good fit for organizations looking for a ROI-focused technology and services partner.” The truth is that monitoring services and D.I.Y.

Automotive 370

Automotive Return on Investment ROI Reference 370

Experience Investigators by 360Connext

JANUARY 28, 2020

Several reports on the biggest CX Challenges (as ranked by CX professionals) include proving ROI and developing and maintaining executive-level CX understanding and commitment among their top three concerns. What would it mean if 4 out of 5 customers generated negative word-of-mouth for your brand?

2020 250

2020 Net Promoter Score ROI Metrics 250

eglobalis

JUNE 27, 2024

The discrepancy between what is promised and what is delivered can deeply impact brands negatively. Return on Investment (ROI): Calculates the ROI of your CX initiatives by comparing the investment costs against the financial gains achieved.

Customer Experience 460

Customer Experience Customer Centricity Net Promoter Score Government 460

InMoment XI

JULY 24, 2024

By leveraging CX services, companies can gain deeper insights into customer needs, improve customer satisfaction , and drive brand loyalty. Customer experience encompasses the overall relationship customers have with a brand, shaped by all their interactions and experiences with it.

Technology 195

Technology Customer Experience Workshop ROI 195

C3Centricity

APRIL 23, 2024

As we all know and, unfortunately, have probably also experienced, every dollar in our marketing expenditure must be justified, and we have to prove our marketing ROI or risk budget cuts! While B2B companies have a slightly lower ROI, they benefit from the long-term value of relationship building and lead nurturing through email.

ROI 118

ROI E Commerce Marketing Social Media 118

Zeisler Consulting

AUGUST 17, 2021

Articulating the return on investment (ROI) of Customer Experience efforts is a recurring theme among CX professionals. As I moderate panels on webinars and sit as a guest on podcasts, listen to my peers talk, and read articles, I hear the questions all the time: How do you define the ROI?

ROI 93

ROI Chief Customer Officer Leadership Return on Investment 93

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Two thoughts come to mind: Customer experience can be tied to three areas of specific, tangible returns on investment. The Three Areas of ROI. What is the return on the investment of customer experience? Let’s break down the ways customer experience not only is worth the investment, but absolutely necessary!

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

Opinionator

JANUARY 8, 2021

The power of ROI (return on investment) is undeniable when measuring customer experience. Calculating the ROI of CX is often measured as a ratio between net profit over a set period and the cost of the initial or recurring investment. A high ROI ratio is what companies look for. What is Customer Experience?

ROI 98

ROI Customer Experience Advertising Return on Investment 98

GetFeedback

MAY 9, 2019

Think about the last time you had a great experience with a brand. Now think about the last time you had a really bad experience with a brand. . We don’t expect it as consumers—we anticipate that brands will always meet our needs and wants. That’s because a bad customer experience interrupts our day.

Article 337

Article Customer Experience Metrics Customer Journey Mapping 337

Beyond Philosophy

AUGUST 26, 2021

Research over the last few years points to a lackluster performance for return on investment. ” So today, we are going to cover the five rules to guarantee a Return on Investment. Symbolic: the feelings the brand inspires. Here are the rules: Do your homework. Rule #4: Have a Fail-Fast mentality.

Return on Investment 78

Return on Investment Call Center Measurement ROI 78

InMoment XI

OCTOBER 18, 2023

The forum provided a platform for award-winning CX speakers from some of Europe’s most prominent brands, including Foot Locker , Vue Cinemas, Quilter, MediaMarktSaturn, NPSx by Bain & Company , and Forrester. Everyone in your organisation needs to see the clear value of investing in CX.

Customer Experience 195

Customer Experience 2023 ROI Return on Investment 195

InMoment XI

FEBRUARY 23, 2024

It’s crucial that brands understand the experiences they provide and whether or not they satisfy the needs of customers, employees, and beyond. Behaviorally Behavioral segmentation divides the market based on consumers’ purchasing behavior, product usage, brand loyalty, benefits sought, occasions, and readiness to buy.

Marketing 195

Marketing Customer Experience Return on Investment Consumers 195

InMoment XI

NOVEMBER 15, 2023

With 87% of consumers actively avoiding buying from brands they don’t trust, understanding and improving the customer experience has never been more critical. What is the ROI of Customer Experience Analytics? Most organizations struggle proving ROI with their CX programs.

Insights 243

Insights E Commerce Customer Experience E-support 243

Second to None

MARCH 29, 2019

In a previous blog , we looked at evidence that points to a strong correlation between customer experience and return on investment. Indeed, understanding this correlation between the two is very important, yet it leads to a new question: How does one actually calculate the ROI of CX? 1,2] [link]. [3] 1,2] [link]. [3]

ROI 86

ROI Measurement Net Promoter Score Effort Score 86

Kustomer

AUGUST 3, 2021

Study Further Finds That Centralizing CX Operations And Use of Automation and Intelligence Provides Measurable Value To Brands. These findings, coupled with our recent Business Intelligence Group’s Artificial Intelligence Excellence award, show that our investment in AI translates into meaningful gains for businesses and customers alike.”.

ROI 96

ROI Net Promoter Score E Commerce Return on Investment 96

SurveySensum

AUGUST 26, 2020

Why do you need to measure the ROI of your CX program? . To answer simply, how are you going to design, measure, and optimize your CX program if you don’t know its return on investment? . And if you are making an investment, you need to make sure that there is a defined and forecasted return on that investment. .

ROI 98

ROI E Commerce Metrics E-support 98

Optimove

DECEMBER 24, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Journey pruning is key to creating more effective, personalized marketing campaigns that maximize customer engagement and Return on Investment (ROI.) They unsubscribe or ghost the brand and never buy again.

2025 52

2025 Return on Investment ROI Download 52

InMoment XI

AUGUST 13, 2024

This leads to increased customer satisfaction, loyalty, and a more positive brand reputation. Evaluate Costs and ROI Understanding the costs associated with conversation intelligence software is crucial for making an informed purchase decision. To see the ROI you can get from InMoment’s platform, check out our ROI calculator !

Social Media 195

Social Media 2024 Return on Investment Contact Center 195

Optimove

OCTOBER 22, 2024

OptiPromo uses CRM-powered rewards, enabling brands to move to precision marketing by connecting customer insights with relevant rewards in real -time. From Manual to Automated To move at the speed of a customer’s interaction with the brand requires a shift from manual calculations to automated, AI-powered CRM-powered rewards.

ROI 52

ROI Return on Investment Download Demo 52

InMoment XI

DECEMBER 13, 2024

They monitor metrics like cost per call (CPC) and revenue per interaction to determine the call center’s return on investment (Rter. These features are valuable for elevating call center operations and improving their ROI. Calculate your business’s ROI using InMoment’s conversational intelligence tools.

Call Center 195

Call Center Contact Center Social Media Metrics 195

CloudCherry

DECEMBER 23, 2019

So, what Brand has wowed our Customer Success Expert? Mike admires the way they “hold themselves to be fairly vulnerable”, as well as their brand messaging (across all platforms). SAAS Technology Expert 5+ years, Manager, Team Leader ROI focused. You have to care every day for the people that you’re working with.” Fancy that!

CEM 195

CEM Customer Success Return on Investment Customer Relationship Management 195

CSM Magazine

APRIL 18, 2023

And in this article, we’ll explore some strategies for using customer insights to drive meaningful growth—focusing on how companies like yours can use these powerful tools to increase their ROI significantly! So, take the time to collect and analyze your customer insights and watch your ROI soar. What are Customer Insights?

Return on Investment 52

Return on Investment Customer Insights Insights Competitive Advantage 52

CSM Magazine

FEBRUARY 12, 2025

For many of our 650+ customers globally, this is where our three-phase methodology has helped global brands turn CX challenges into triumphant successes. This crucial first step involves detailed analysis, consultation, and the development of ROI-based solutions encompassing Workforce Engagement Management (WEM), automation, and analytics.

Multi-Channel 52

Multi-Channel Consulting Return on Investment ROI 52

Eptica

MARCH 28, 2018

Date: Wednesday, March 28, 2018 Why it is time to calculate the ROI of VoC programs. Part of this is due to rising consumer expectations, but it is also due to a failure of VoC programs to deliver a real return on investment by driving significant changes in the business. Published on: March 28, 2018.

ROI 65

ROI Net Promoter Score E Commerce Return on Investment 65