SurveySensum

NOVEMBER 5, 2024

Nike is one of the most reputable apparel and shoe brands in the sports industry, boasting a value of over 30 billion US dollars. In essence, Nike has built a community where fans feel valued and rewarded for being part of the brand. The brand has mastered the art of making online shopping feel personal and tailored.

NPS 52

NPS Loyalty Loyalty Programs Sports 52

BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

2024 156

2024 Sales Customer Service Sports 156

ReviewTrackers

FEBRUARY 24, 2021

Reputation marketing is a way of thinking about your reputation in the same way you think about your marketing – the more positive your brand’s reputation, the more growth you can deliver. According to Steve Olenski , contributor for Forbes, many brands don’t think about reputation management until a company crisis occurs.

Brands 104

Brands Marketing Sports Social Media 104

Beyond Philosophy

NOVEMBER 7, 2016

Dunkin’ Donuts, Honda, and McDonald’s are all gigantic brands with huge reputations. They have each partnered with a sports franchise in a brilliant play to boost the emotional engagement with the team’s fans. Philadelphia area McDonald’s donate 100% of the income generated from coffee sales to a local youth homeless shelters.

Sports 167

Sports Rewards Programs Transportation Books 167

Beyond Philosophy

JANUARY 25, 2024

Justin shared how sports can teach us a lot about how to improve your Customer Experience. Moreover, Justin could make a go of it as a sports commentator if he was so inclined. Plus, even if you’re not familiar with Australian rules football, the sports metaphors work well. In sales, it’s a bit similar isn’t it?

Sports 78

Sports Customer Experience Customer Centricity Sales 78

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award.

Contact Center 156

Contact Center 2024 Sports Customer Care 156

GetFeedback

MAY 8, 2019

It’s what every company wants following a consumer’s experience with their brand. The point is this: A consumer wants to feel that a company cares about them as a person, not just as part of a sales figure. Surveys are also a way for a brand to keep its name in front of consumers’ eyes. Customizing a Survey Just Makes Sense.

Brands 170

Brands Social Media Sports Feedback 170

Retently

MARCH 29, 2023

To show you the bigger picture, this is more than 70 percent of annual sales for the leader in this market segment – Mercedes Benz C-Class. And it’s not just that they are electric; there are many other reasons why Tesla is innovative: Direct sales with no dealer network. They attach a deep emotional connection to the brand.

Net Promoter Score 195

Net Promoter Score NPS Automotive Customer Satisfaction 195

Experience Investigators by 360Connext

APRIL 23, 2024

Leading customer experience efforts within a larger business strategy can offer a blueprint for fostering customer loyalty, enhancing customer (and employee) retention, and ultimately, driving brand loyalty. If you have customers, then they’re having an experience with your brand, your products, and at every step in their journey.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Beyond Philosophy

JANUARY 14, 2016

I maybe old fashioned but surely ensuring your Customers’ safety is your BIGGEST responsibility as a brand. In Brands We Trust—Until They Disappoint Us! Each one of these car companies is a well-known brand. As well known car brands, each of us has thoughts and feelings about them. We as consumers love brands.

Consumers 101

Consumers Brands Transportation Fashion 101

Win the Customer

SEPTEMBER 18, 2018

The same is true in the business of professional sports, a $60 billion-a-year industry where some franchises grow into monster brands. Sales managers in many industries sometimes use sports themes in their coaching -– competitiveness, dedication, strategy execution, etc. The selling game takes place in the buyer’s mind.

Sports 69

Sports Sales Social Media Consulting 69

ClearAction

MARCH 22, 2024

CX is a Team Sport: 2 Surprising Views Lynn Hunsaker CX is a Team Sport was the CX Day 1 theme in 2021, celebrating the 10th anniversary of the Customer Experience Professionals Association. We all learn from each other in CX is one way CX is a team sport. Two very different CX is a Team Sport analogies may be surprising to you.

Sports 62

Sports Chief Customer Officer 2024 Customer Centricity 62

InMoment XI

OCTOBER 4, 2024

It’s a journey encompassing every point of interaction with your brand, from the initial awareness to leaving an online review. Customer Experience (CX) is the overall perception someone has of your brand based on their thoughts and feelings after each interaction with your business. CXM vs CRM: How They Differ?

Customer Experience Management 195

Customer Experience Management Customer Experience Management 2024 195

Alida

AUGUST 12, 2016

Brands of all sizes around the globe are trying to engage Millennials and understand what motivates them and drives their attitudes and behaviors. Rather than taking the traditional advertising route, some brands are shifting marketing dollars to events where Millennial consumers can experience the brand in action.

Customer Insights 189

Customer Insights Insights Engagement Marketing 189

Customers That Stick

DECEMBER 18, 2014

book, movie, sporting event, relationship, travel). When your personal experience with a brand meets or exceeds your expectations you can recommend the brand’s products and services without reservation! Tell us how one outside influence impacted your customer service or customer experience thinking. Fill-In-The-Blank. >

Customer Experience 162

Customer Experience Travel Sports Social Media 162

Beyond Philosophy

JUNE 4, 2015

DICK’S Sporting Goods use technology to their advantage. the sporting goods retailer gives all their in-store employees a mobile device they use to help Customers order online or take them to an interactive kiosk to find a product and order it. According to an article on Inc.,

E Commerce 141

E Commerce Sports Retail Omnichannel 141

Oracle

JANUARY 17, 2019

It moves beyond just one transaction from start to finish, and instead is the overall perception consumers develop after an encounter — of any kind — with your brand. CX is a connected, holistic approach to engaging consumers and meeting — or better yet, exceeding — the conscious or unconscious expectations they develop about your brand.

Customer Experience 111

Customer Experience Sports Touchpoint Hotels 111

ReviewTrackers

MARCH 26, 2018

When you were applying to jobs right out of college, your advisor, family and friends may have told you to watch what you post on social media because you had to create a positive online brand reputation to get a job. Olenski argues that brands should not think of reputation management, but instead, reputation marketing.

Brands 82

Brands Marketing Sports Social Media 82

Oracle

DECEMBER 2, 2020

With consumers struggling financially and retailers having succeeded in pulling holiday sales into early November and even October, the downward trend in sales and email marketing activity during the Thanksgiving holiday weekend continued on Cyber Monday. Slowing online sales growth. billion in online sales.

Sales 85

Sales Marketing B2C Retail 85

Experience Investigators by 360Connext

JUNE 13, 2018

Set totally unrealistic expectations in your marketing and sales materials. They wore crowns, had expressions, and even sported jewelry! If you’d like a guide, here are some ways to disappoint any customer. We call this the Sea Monkey Syndrome. Remember what expectations you had when you saw the cartoons of happy (and royal!)

Customer Service 152

Customer Service Sports Communication Customer Centricity 152

BlueOcean

DECEMBER 13, 2022

If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members, and are consequently driving two-thirds of Nordstrom’s sales. In fact, 56% of customers are more likely to buy from a brand if they belong to their loyalty program.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

ShepHyken

JULY 1, 2019

3 Tips to Empower your Sales Team, Inspired by Top Sales Organizations by Falon Fatemi . Forbes) Business-to-business (B2B) and business-to-consumer (B2C) sales have traditionally been two different beasts, relying on two distinct sets of fundamentals and best practices. But times are changing. LiveHelpNow!) In true St.

2019 125

2019 Article Customer Service Customer Journey Mapping 125

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. To make the brand or company more attractive, and have more impact on customer decision-making, there must be an emphasis on creating more perceived value and more personalization.

Financial 144

Financial White Paper Books Airlines 144

Think Customers

DECEMBER 14, 2020

This is true as true in sales as is it in sports – probably more so. Timothy Blank, a vice president at TTEC, recently spoke with Customer Strategist Journal Editor-in-Chief Elizabeth Glagowski about the crucial role practice plays in a sales team’s success. True-blue fans can also be a slam dunk when it comes to sales.

Sales 52

Sales Rewards Programs Sports Reference 52

CSM Magazine

DECEMBER 10, 2024

Businesses that have deployed Aampe agents include some of the leading food delivery and on-demand apps in South and Southeast Asia, top sports and fitness apps in Europe, as well as major fintech and entertainment apps in the U.S. This isn’t just a new trend – it’s where everything is headed.

2006 52

2006 2009 2025 Consumers 52

Kayako

MARCH 21, 2022

No matter how much information companies provide before the sale, most customers will still need help. Investments in customer service can boost brand loyalty and revenue growth. One study found that the brands that provide the best customer experiences achieved 17% compound growth between 2010 and 2015.

Customer Service 117

Customer Service Social Media 2010 Competitive Advantage 117

Happy or Not

NOVEMBER 13, 2024

JACK & JONES built a strong foundation for brand loyalty by delivering great customer service. XXL Sports & Outdoor: achieving 94% satisfaction during peak season XXL Sports & Outdoor, a leader in sports retail, set out to improve customer experience during busy shopping seasons.

Customer Service 36

Customer Service Hospitality Customer Centricity Sports 36

InMoment XI

JUNE 13, 2024

Text analytics would then take these findings and integrate them with sales data to understand the impact of customer feedback on product performance and make strategic recommendations. This is particularly useful for brands to monitor their reputation online. Consider a company analyzing customer reviews to improve its products.

Social Media 195

Social Media Document Contact Center Insights 195

Think Customers

DECEMBER 11, 2020

Against this backdrop, the sales cycle continue to get faster, meaning companies looking to prioritize sales acceleration have to be smart – and quick – when it comes to devising and implementing strategies to boost sales. Successful companies are increasingly focusing on digital sales.

Sales 52

Sales Return on Investment 2020 Sports 52

Kustomer

APRIL 25, 2022

CX concerns more than just the customer service department; the most successful integrated CX strategy needs to be implemented across departments, from sales to product development. A comprehensive CX strategy is designed to facilitate a streamlined customer journey, starting from initial discovery all the way through to loyal brand advocacy.

E Commerce 89

E Commerce E-support Net Promoter Score Sports 89

Storyminers

AUGUST 20, 2020

More importantly, how do you turn your brand into a story? Americans are said to love underdogs—in the form of horses with long odds, sports franchises that upset favorites, and nimble brands that unseat lumbering giants. If your brand comes across as a David, you will be cheered in the marketplace. But there’s a problem.

2009 105

2009 2008 2006 Retail 105

BirdEye

APRIL 13, 2023

With billions of active users across platforms, social media advertising offers a level playing field to reach a vast audience and build brand awareness. They prove to be an effective solution to build brand awareness, drive traffic, generate leads, and increase sales through targeted and measurable campaigns on social media.

Social Media 98

Social Media Advertising E Commerce Fashion 98

ProProfs Chat

NOVEMBER 19, 2021

At some point in time, we all have answered a poll – Whether it was a question about our ideal election candidate or our favorite beverage brand. To what extent do you agree or disagree with the statement: I found value in using the products from [brand name] ? Have you ever purchased a product/service from [brand name]?

Engagement 98

Engagement Sports Net Promoter Score Webinar 98

BirdEye

OCTOBER 5, 2023

What’s the first thing that comes to mind when someone mentions your brand name? Today’s marketplace is competitive and transparent, so managing brand perception isn't just important - it's imperative. This guide will uncover what your target audience thinks about your brand. Table of contents What is brand perception?

Measurement 64

Measurement Brands Social Media Net Promoter Score 64

SurveySensum

FEBRUARY 24, 2025

Text Classification: Categorizes text into predefined groups, such as spam vs. non-spam or news categories (sports, politics, entertainment, etc.). Social Media Monitoring : You can track public sentiment around your brand, products, or industry trends. Personalizing sales outreach using sentiment insights.

Social Media 52

Social Media Demo Feedback Sales 52

Kustomer

OCTOBER 19, 2021

What creates truly “stand out” brands is an exceptional experience, where customer effort is low, and surprise and delight are high. A consistent experience no matter how or where they interact with a brand. Want to learn more about why CX is a team sport? And our customers won’t be happy without a good customer experience.

Sports 81

Sports Customer Centricity Download Measurement 81

CSM Magazine

NOVEMBER 15, 2024

Think of a slogan as a brand’s calling card – a chance to showcase its unique voice, impress customers, and establish a connection that’ll last long after the first impression fades. The Importance of Customer Service Slogans Customer service slogans play a pivotal role in shaping a brand’s identity.

Customer Service 52

Customer Service Social Media Culture Innovation 52