Magellan Solutions

OCTOBER 4, 2023

Despite the shift to online transactions in the business realm, many customers and businesses still want to close the deal personally. In fact, 65% of businesses still believe that phone calls are still the most reliable way to acquire potential sales. It’s vital that you partner in customer support solutions too!

Social Media 52

Social Media Average Handle Time Customer Satisfaction Call Recording 52

Thematic

JULY 15, 2024

Traditional analytics looks at historical data collected from static sources like sales records or customer profiles. customer-agent) Historical records (e.g., Conversational analytics software uses AI, NLP, sentiment analysis and machine learning to extract valuable information from customer interactions.

Net Promoter Score 62

Net Promoter Score Social Media Effort Score Call Center 62

SmartKarrot

APRIL 20, 2023

There are a number of different ways that Call Intelligence can be used to improve business operations. When used correctly, call insights can help businesses to improve their customer service, sales strategies, and overall operations. There are numerous benefits of using call insights to inform your business decisions.

Insights 10

Insights Call Center Call Recording Technology 10

Talkdesk

FEBRUARY 16, 2021

Once the initial shock subsided, however, many companies have been pleasantly surprised by how quickly they are accruing benefits from their cloud contact centers and customer experience (CX) applications. These capabilities are increasingly important as organizations seek to make many of their WFH policies permanent.

Contact Center 139

Contact Center Customer Experience Competitive Advantage Call Recording 139

Call Experts

NOVEMBER 18, 2021

Contact center technology can be the nerve center of your organization’s customer relationship management (CRM) strategy. Depending on the services offered, the contact center can also be called a call center, service desk, or customer service department.

Contact Center 98

Contact Center Technology Average Handle Time Call Center 98

SurveySparrow

JULY 3, 2021

Customer experience wasn’t always the trendy topic it is today. Brands typically prioritized competitive pricing and product development over the actual experience of their customers. While multiple brands may have similar products and price points, only one will speak to them to earn their trust and the sale.

Brands 59

Brands Customer Experience Travel Social Media 59