CEM, Customer Experience Professionals and Telecommunications

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CEM

Customer Experience Professionals

Telecommunications

Who owns the customer?

Ian Williams

APRIL 29, 2016

Just over four years ago, I wrote a blog post called “ Who owns Customer Experience ?”. The purpose of the post was to attempt to establish the best ‘place’ within the business to ‘house’ the Customer Experience professionals. One tongue-in-cheek argument is to sack all of your customer experience professionals.

Customer Experience Professionals

Customer Experience Professionals Telecommunications Customer Journey Mapping Brands

The One Relationship That Determines The Success of Your VoC Program

PeopleMetrics

DECEMBER 27, 2019

No matter how talented you are as a customer experience professional , you need a team to create a world-class VoC program. IT should be your best friend as you make your VoC program because IT controls the most up-to-date information you need about the customer experience.

CEM

CEM 2001 Telecommunications Customer Experience Professionals

CXDNA Update

Who owns the customer?

The One Relationship That Determines The Success of Your VoC Program

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