Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. Let’s take a closer look at these two SuccessBLOCs and how they can help you keep the channels of communication with your customers open and productive.

Communication 107

Communication NPS Metrics Engagement 107

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. The digital transformation of business has shifted enterprise focus toward customer retention and the pursuit of long-term value. Challenges such as the ongoing COVID-19 pandemic only reinforce the importance of keeping the customers you have.

Communication 127

Communication Webinar Metrics Customer Retention 127

Experience Investigators by 360Connext

APRIL 15, 2015

You’re personally connected with EVERY customer when you start, and that connection is why most of them stay with you. Your business is growing along with the customer base. And some customers are starting to notice the changes taking place. Then the business begins to grow. You’ve got emerging positions to fill.

Social Media 277

Social Media Consulting Banking Blog 277

eglobalis

SEPTEMBER 16, 2024

Develop a Customer-Centric Culture Shifting an organization toward a customer-centric culture starts at the top. C-suite executives must set a clear mission that places customer experience at the core of the company’s strategy. Leaders need to communicate the importance of CX across all departments—not just customer-facing ones.

B2B 375

B2B Customer Experience Customer Centricity Omnichannel 375

Experience Investigators by 360Connext

OCTOBER 16, 2014

Speaking in corporate overlord language in communications aimed at Generation Y. Translating communications in a way devoid of nuance or appropriate syntax. If you are communicating online, you are communicating with the world. If you are communicating online, you are communicating with the world.

Culture 259

Culture Social Media Consulting Communication 259

InMoment XI

NOVEMBER 18, 2024

By identifying specific customer preferences—such as preferred products, content types, or communication channels—you can tailor marketing messages, recommendations, and services to each customer’s needs. Improved Customer Retention It is no secret that retaining customers is more cost-effective than acquiring new ones.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

Win the Customer

SEPTEMBER 21, 2020

Customer retention is the collection of activities a business uses to increase the number of repeat customers and to increase the profitability of each existing customer. Your existing customer base is the best asset your store has. Improve Your Customer Support. Summing Up.

E Commerce 111

E Commerce Sales Customer Engagement E-support 111

Optimove

JUNE 22, 2023

Beacon Technology Using beacon technology – small, battery-powered devices (beacons) that communicate with nearby mobile devices through Bluetooth low energy (BLE) signals – is a relatively quick and low-investment way for brands to connect with customers in their brick-and-mortar locations. Jump in, and start planning!

Technology 98

Technology Customer Engagement Engagement Loyalty Programs 98

ProProfs Chat

APRIL 30, 2020

However, one good lesson that came out of this situation was proactive communication. Months before the event, OnePlus created a hype among its customers. With the right measures for constant customer communication during the Covid-19 pandemic, OnePlus successfully managed to overcome a lot of roadblocks (if not all).

Communication 91

Communication Social Media Measurement Omnichannel 91

InMoment XI

JULY 23, 2024

Positive Word-of-Mouth: Happy customers are more likely to recommend your brand to others, expanding your customer base. Competitive Advantage: Offering a superior customer experience can differentiate your brand from competitors. Utilize Smart Technology Leveraging technology can further elevate the customer experience.

E Commerce 195

E Commerce Measurement Customer Experience E-support 195

Totango

SEPTEMBER 15, 2020

Your communication with your customer is the force multiplier that can unlock the full potential of your product. The advice, lessons, and encouragement you provide can guide your customer to achieve maximum return on their investment and drive growth that benefits both of you. Use Data-Driven Communication.

Communication 72

Communication Engagement Net Promoter Score Competitive Advantage 72

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. How many employees support digital engagement at Aruba?

Customer Engagement 115

Customer Engagement Engagement Customer Journey Mapping Definition 115

Ecrion

JULY 15, 2020

Find out how in our infographic covering 9 ways you can personalize customer communications with CCM: Use a Comprehensive CCM solution. You can deliver this data in a digital format and make it interactive so that your customers can choose what they want to access. Adapt Communications to Customer Demands.

Communication 97

Communication Document 2020 Interaction 97

ShepHyken

OCTOBER 4, 2019

This week we feature an article by Dwayne Charrington who writes about how to engage your customers in personalized, meaningful, and relevant ways. Customers, employees, lead generation, or profit. Well, the best answer is customer engagement. No business can survive without engaging its customers.

Blog 124

Blog Brands Engagement ROI 124

Very Best Service

FEBRUARY 8, 2025

In today's digital age, social media has become a pivotal platform for customer engagement and support. Certain industries have harnessed the power of social customer service more effectively than others, leveraging it to enhance customer satisfaction and loyalty.

Customer Service 52

Customer Service Social Media Healthcare Hospitality 52

Totango

SEPTEMBER 11, 2020

However, in a world where Customer Success teams often have dozens of accounts to care for, it can be challenging to fully understand the specific needs of individual client accounts and to find time to reach out to each client to meet those needs. . Engaging Customers, Both New and Established. Onboarding Clients.

Customer Engagement 84

Customer Engagement Engagement Customers Communication 84

CSM Magazine

JANUARY 15, 2025

Poor customer experience: Sometimes, your product or service just isnt cutting it. If their experience wasnt great, they might not feel motivated to engage. Overwhelming communication: Too many emails or calls can feel like pressure. Tailor your messages to each customers needs, not just generic copy-paste replies.

White Paper 52

White Paper Communication Interaction Customers 52

Customer Bliss

AUGUST 1, 2019

Scott realized that DHL is a great business but didn’t believe that the company communicated it well enough. Scott wanted to develop the business values and use them as a guide for creating a mission/purpose for employees, something that communicated the value of the business rather than what they actually do. .

Customer Centricity 165

Customer Centricity Social Media Leadership Customer Relationships 165

InMoment XI

OCTOBER 31, 2023

They employ skilled agents who communicate with customers using to address their concerns, answer questions, or provide assistance. In essence, call centers bridge the gap between a business and its customers. This technology allows them to provide a more personalized and efficient service.

Call Center 195

Call Center Management Exceptional Customer Service Customer Satisfaction 195

InMoment XI

JULY 16, 2024

This immediate engagement not only resolves the issue but also showcases the brand’s commitment to customer service. Companies like Zappos are well-known for their rapid and effective customer service responses on social media, which have helped build a loyal customer base.

Management 195

Management Social Media Hotels Airlines 195

InMoment XI

JULY 16, 2024

This immediate engagement not only resolves the issue but also showcases the brand’s commitment to customer service. Companies like Zappos are well-known for their rapid and effective customer service responses on social media, which have helped build a loyal customer base.

Management 195

Management Social Media Hotels Airlines 195

Retently

OCTOBER 23, 2024

How satisfied are you with the communication you received during the delivery process? Send Delivery Confirmation Alerts : Automated emails or SMS notifications upon delivery reassure customers and close the loop on the order process. Communicate Delays Promptly: If there’s a delay or issue, be transparent with customers.

Retail 109

Retail NPS Touchpoint Feedback 109

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. How many employees support digital engagement at Aruba?

Customer Engagement 91

Customer Engagement Engagement Customer Journey Mapping Definition 91

BirdEye

FEBRUARY 23, 2024

This unified vision, made possible through clear business communication, is not just about exchanging information; it’s about creating a dialogue where strategies align, objectives are understood, and every team member is working towards the same goal. Table of contents What is business communication?

Communication 64

Communication Multi-Channel Culture Social Media 64

Optimove

FEBRUARY 10, 2025

Retention strategies help marketers not only maximize the value of their existing customer base but also serve as a blueprint for smarter acquisition strategies. Key takeaways: Retention is the Blueprint that Makes Acquisition Smarter : Understanding what keeps current customers engaged helps optimize acquisition efforts.

Marketing 59

Marketing ROI Download Loyalty 59

Gainsight

NOVEMBER 14, 2024

[Insert Photo from Awards] The Architect : Odido, Jason de Krijger The Architect Award recognizes the individual or team that has gone above and beyond to build a thriving customer community. The Architect is a visionary leader who understands the power of community to drive customer engagement, loyalty, and success.

2024 52

2024 Hospitality Innovation Customer Success 52

CSM Magazine

DECEMBER 12, 2024

Jovee is announcing the beta launch of Jovee AI, a fully-featured AI assistant designed to streamline contact center operations by understanding, empathizing, and engaging with customers in real-time across multiple communication channels. And for consumers, it means the era of being on hold is coming to an end.

Contact Center 52

Contact Center Social Media 2023 Omnichannel 52

ChurnZero

MARCH 28, 2023

When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy. As you grow your customer base, you must also dedicate resources to Customer Success. One key to keeping customers is keeping them engaged.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Chief Customer Officer 52

Optimove

OCTOBER 23, 2024

As customer expectations for tailored experiences continue to rise, brands must find innovative ways to engage their audiences. One of the most effective strategies to boost customer engagement and increase Customer Lifetime Value (CLV) is through optimizing your levels of “generosity” (e.g.

Download 52

Download Loyalty Brands Customer Centricity 52

Optimove

MAY 20, 2024

Leveraging end-user data and targeted communications can drive engagement and revenue growth. Turning blind spots into opportunities for engagement and growth is crucial for navigating modern marketing landscapes. Jabra, an audio and communication solutions leader, faced this challenge shared by numerous consumer brands.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Download 52

Alida

MARCH 30, 2017

At a recent Vision Critical webinar, Sam Trimboli, consumer insights specialist at Price Chopper, joined us to discuss how customer insight is helping the company thrive in the increasingly fragmented grocery industry. Trimboli highlighted three benefits of using customer insight. Early results show accelerated growth.

Customer Insights 145

Customer Insights Insights Webinar 2015 145

GetFeedback

JUNE 3, 2019

Customer satisfaction questionnaires, also known as Customer Satisfaction Score (CSAT) surveys , keep your customers engaged with your brand, keep them feeling invested in their experience, and keeps them from churning away. Benefit 2: open up communication. Benefit 4: increase customer retention.

Customer Satisfaction 170

Customer Satisfaction Magazine Customer Retention Customers 170

Retently

MARCH 17, 2025

Are customers struggling with a new checkout process? Ensure the offer terms are clear and well-communicated. Key Metrics to Include: CSAT/NPS Trends : Did customer satisfaction shift? Refunds are a direct loss, while exchanges keep customers engaged with the brand. Test the UX and optimize accordingly.

Insights 90

Insights NPS Metrics Customer Satisfaction 90

TechSee

DECEMBER 17, 2019

And with disruptors entering the market – not to mention Accenture reporting that 77% of consumers are no longer loyal to any particular brand – the more established utility companies must work harder than ever to retain their customer bases. Utilities must reduce customer effort. Establish trust and Communication.

Customer Experience 136

Customer Experience Competitive Advantage Social Media 2019 136

Thematic

MARCH 20, 2025

Build better products by prioritizing features customers actually want. It used a structured customer insights approach to process over 20,000 customer comments in 90 days. Segment Customers for Deeper Insights You’ve probably heard this, but we’ll say it again: Not all customers are the same.

Customer Insights 62

Customer Insights Insights Net Promoter Score NPS 62

SurveyGizmo

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means.

Customer Engagement 52

Customer Engagement Feedback Engagement Roadmap 52

ShepHyken

JULY 31, 2023

Understanding and predicting customer needs are key to effective customer engagement. By analyzing their data and journey, businesses can provide tailored assistance “in the moment” This not only solves customers’ problems efficiently but also strengthens the relationship.

Interaction 118

Interaction Contact Center Connections Leadership 118