Myra Golden

APRIL 15, 2019

After every major project we take on at Myra Golden Seminars, I sit down and ponder Start, Stop, Continue. I emerged with a game plan for setting boundaries with new contractual terms, assertively saying ‘no’ when the relationship doesn’t fit, and in general, more clarity in communication.

Seminar 75

Seminar Workshop Feedback Communication 75

Myra Golden

JULY 15, 2019

Here’s the 8 Step Quality Program we use at Myra Golden Seminars. Develop Standards and Objectives for Customer Experience. Equip employees to create positive conversations with challenging customers? Improve the sound, flow, and feel of communications? Design Coaching Strategy. I have help for you.

Webinar 51

Webinar Seminar Feedback Interaction 51

Myra Golden

NOVEMBER 15, 2016

When we transfer this principle to unreasonable customers, we realize that our goal is to never hang up on a customer, blow a customer off, or “fire” a difficult customer. Our goal is to find more diplomatic ways to communicate and reach win win resolutions.

Call Center 76

Call Center Workshop Customers Insurance 76

Myra Golden

NOVEMBER 15, 2016

When we transfer this principle to unreasonable customers, we realize that our goal is to never hang up on a customer, blow a customer off, or “fire” a difficult customer. Our goal is to find more diplomatic ways to communicate and reach win win resolutions.

Call Center 76

Call Center Workshop Customers Insurance 76

Bold360

DECEMBER 1, 2016

He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. “Organizations make many mistakes when selecting a customer relationship management solution.

Customer Experience 104

Customer Experience Customers Consulting E-support 104