Tech Outages and Customer Feedback: How a Leading Bank Leveraged InMoment’s Platform
InMoment XI
JULY 22, 2024
The Significance of Real-Time Feedback During Outages When a tech outage hits, customers immediately feel the impact. Manually sorting through this avalanche of information is just not possible. This allowed the bank to quickly understand the most critical pain points for their customers. What Sources Should You Be Capturing?
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