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Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

eglobalis

Integrate Cross-Functional Collaboration Effective CX is not the sole responsibility of a single department; it relies on seamless collaboration across various functions, from marketing and sales to product development, customer support, and beyond.

B2B 514
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Deep Dive into Loyalty and Experience Drivers in the Tech World—The Blueprint for Building Long-Term B2B Relationships

eglobalis

Successful companies like Salesforce, Bosch, Siemens, and others demonstrate that loyalty is cultivated through seamless communication, problem-solving, and proactive support. Furthermore, we examine what turns customers away and analyse practical strategies that differentiate successful organizations from their competitors.

B2B 418
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Enhancing Customer and Agent Experience with AI-Powered Solutions: A Salesforce-Led Market Perspective

eglobalis

Automation of Repetitive Tasks to Boost Efficiency AI-powered tools excel at automating repetitive, low-value tasks, allowing agents to focus on complex problem-solving and customer relationship-building. This approach strengthened customer trust and loyalty.

Marketing 409
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Orchestrating the Switch from AI Agents to Human Interaction – When and Why It Matters in CX

eglobalis

High-Value Client Engagement Premium customers or clients involved in high-stakes transactions expect personalized attention. For example, a corporate client negotiating a substantial contract prefers direct communication with a knowledgeable human representative to address specific concerns and build rapport.

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Winning Leadership Support for Your CX Program: How to Align and Drive Buy-In

eglobalis

Some of the key challenges include: Complex Stakeholder Relationships: B2B purchases typically involve multiple decision-makers and longer sales cycles. Complexity in customer journeys often leads B2B companies to score lower on CX than B2C, highlighting the effort needed to meet diverse needs.

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How Customer Experience Automation Can Improve Business Performance

InMoment XI

Did you know that 92% of customer relationship management (CRM) leaders say AI and automation have improved customer service response times? Improved Personalization While some may believe that automating certain touchpoints creates a similar, stale experience for every customer, the opposite is true.

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Why A Customer Engagement Platform Is Crucial for Business Success

InMoment XI

What is the Difference Between a Customer Engagement Platform and Customer Relationship Management (CRM)? Debating the differences between customer engagement platforms and CRM systems is natural. CRMs are typically used by teams managing the current relationships of clients or accounts.