CSM Magazine

DECEMBER 2, 2024

Superior customer service can impact a healthcare organization’s reputation, patient retention, and ultimately, the overall experience for both patients and their families. Additionally, leveraging technology can vastly improve the customer service experience in healthcare settings.

Healthcare 52

Healthcare Customer Service Communication Insurance 52

ShepHyken

JANUARY 29, 2021

This week we feature an article from babelforce, a global cloud communications platform. Daunting as it may appear, keeping your customers happy is an attainable goal — when you put your mind to it. Refresher courses, seminars, and other product knowledge dissemination activities should be a staple of contact center work routines.

Contact Center 101

Contact Center Call Center Seminar Article 101

Customer Guru

AUGUST 21, 2018

He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture. He is a leading contributor to Tourism, Hospitality and Service Industries alike. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars. Joseph Michelli Follow @josephmichelli.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

CSM Magazine

AUGUST 25, 2023

When it comes down to nailing your customer service strategy, striking the right tone is essential to build the foundations of long-term success. But how can you be sure that you are correctly portraying the nuances of your brand through each communication channel? This guide will answer all of your questions.

Customer Service 52

Customer Service Seminar Social Media Communication 52

Comm100

OCTOBER 8, 2016

Using good Relationship Marketing strategies will also help solidify their trust in you as an industry leader. Use the following Relationship Marketing strategies to bring your customers one step closer to the lifelong loyalty you’re seeking. Try creating materials like: Seminars/Webinars. Enhance your blog. White Papers.

Customer Retention 65

Customer Retention Loyalty Loyalty Programs Social Media 65

ProProfs Chat

MAY 1, 2020

As the name implies, Customer Service Training refers to teaching, training, and cultivating all those employees that interact with customers so that they can drive successful delivery of delightful and positive customer experiences. . Training for customer service can comprise a lot of things such as: Tutorials.

Customer Service Training 85

Customer Service Training Customer Service E-support Customers 85

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Myra Golden is the founder of Myra Golden Seminars, LLC. Bill Quiseng.

Customer Service 59

Customer Service Customer Experience Magazine Books 59