InMoment XI

JUNE 30, 2022

These frontline employees need strategic communication. It’s a tricky job to keep these employees engaged, but it’s possible with the right communication and action plan. . Keep an eye out for our Q&A interviews with the speakers in the coming weeks, and check out the full post-event wrap up here !

Customer Experience 396

Customer Experience Customer Retention Events Communication 396

eglobalis

JULY 31, 2024

These platforms use sophisticated algorithms to determine the optimal time to engage with customers, providing personalized content based on individual behavior and preferences. By automating these processes, businesses can maintain consistent and relevant communication, leading to higher conversion rates and improved customer satisfaction.

Customer Experience 428

Customer Experience Social Media 2024 B2B 428

Retently

NOVEMBER 29, 2024

Limit surveys to the most relevant questions to maintain engagement and increase completion rates. Use insights to make meaningful changes, and communicate these improvements to your customers. To make your surveys actionable and engaging, focus on timing, structure, and relevance. Gathering feedback is only the first step.

Events 120

Events Feedback Interaction E-support 120

Experience Investigators by 360Connext

JUNE 20, 2018

If you’ve never thought about how you engage customers, then what’s to stop them from becoming actively disengaged? It even echoes back to us in the way we engage within our own organizations. There was a joke of how to save yourself if you had drifted off and were lost when someone asked you to engage in the conversation.

Engagement 179

Engagement Social Media Sales Loyalty 179

InMoment XI

OCTOBER 23, 2024

With the help of an easy-to-understand digital interface, you can simplify user navigation and encourage higher levels of engagement with your service. Proactively communicate with customers. Regular communication helps build trust and keeps customers engaged with your services.

Banking 195

Banking Customer Experience Financial Touchpoint 195

eglobalis

MARCH 30, 2025

A sudden drop in user engagement or a surge in support contacts can flag an issue immediately. The result is a shift in CX management: from retrospective score-watching to proactive, data-driven engagement. SAP historically tracked NPS among its client base, but found it insufficient for understanding complex, long-term engagements.

Banking 320

Banking NPS B2B Social Media 320

InMoment XI

SEPTEMBER 28, 2021

Fostering true loyalty and engagement with customers starts with the basics—and we’re laying those out for you in our top tips, listed below! Providing your customers with an open channel for communication and feedback engages your customers and strengthens your relationship with them. All of these are good attempts.

Loyalty 389

Loyalty Feedback Advertising Customer Relationship Management 389

Experience Investigators by 360Connext

MAY 20, 2015

Need a speaker for your corporate event or conference? Customer-centric Culture & Communications. Did you know that only 30% of Americans feel truly engaged and inspired at their full-time jobs? It’s HR and communications executives who understand they have a culture that ignores the customer.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

Experience Investigators by 360Connext

OCTOBER 5, 2021

And then there are those leaders who don’t even have CX in their title, like Chief Marketing Officer or Employee Engagement Director. We once set up a virtual journey complete with waiting on hold opportunities and frustrating communications via email. Train and communicate with as many teams as you can. Get creative! .

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

Experience Investigators by 360Connext

MARCH 5, 2015

We disappoint when we don’t show up for someone’s big event. Don’t communicate. If there is no communication, we can whip up a worst-case scenario faster than you can say Larry David. Deciding NOT to communicate is deciding TO disappoint. Communicate often. Humans disappoint one another.

Customer Service 274

Customer Service Sports Social Media Communication 274

Customer Bliss

APRIL 5, 2019

He shares that in this time where attention is extremely limited, he had to build a brand strategy that would communicate what AMA does in a succinct manner. Some priorities and tactics: Email: How can email be used to generate memberships and engage your current audience? Is your website truly engaging your audience?

Engagement 213

Engagement Advertising Consumers Marketing 213

InMoment XI

JULY 13, 2023

The panelists engaged in insightful discussions, sharing their organisational challenges and best practices, while attendees were to engage in polls aimed at answering three key questions on preparedness, challenges, and changes related to Consumer Duty. How Prepared Do You Feel for Consumer Duty?

Consumers 369

Consumers Financial Competitive Advantage Customer Centricity 369

InMoment XI

OCTOBER 20, 2022

If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience programme today! Providing colleagues with valuable insight and giving them recognition leads to better employee experience and engagement, which in turn leads to a greater customer experience.

Customer Experience 397

Customer Experience Culture Workshop Events 397

Experience Investigators by 360Connext

OCTOBER 6, 2014

So I decided to have some fun today and let you know why I am so passionate about this subject, plus fill you in on a few really amazing events coming up. Don’t miss Jeannie at these CX Day events: CXPA Chicago Local Networking Event Beginning a 5:30 PM CT (Come join us! I hope you’ll join us.

Customer Experience 289

Customer Experience Social Media 2014 Events 289

Experience Investigators by 360Connext

NOVEMBER 20, 2014

At DoubleDutch , we create mobile applications for thousands of events annually, so pretty much every customer has the potential to substantively increase CLTV (customer lifetime value) for the company. Most events take place at least annually, and oftentimes a client will produce multiple events over the course of a year.

Customer Experience 302

Customer Experience Chief Customer Officer Events 2003 302

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retune Internal Communication.

Communication 127

Communication Webinar Metrics Customer Retention 127

InMoment XI

OCTOBER 10, 2024

It includes activities that build and maintain your brand reputation such as creating posts, responding to users who engage with your content, and creating a social media strategy that will influence your business’s main metrics. However, industries such as communications and media allocated 23.9%

Social Media 195

Social Media Management 2024 Multi-Channel 195

InMoment XI

APRIL 26, 2022

Key 1: Don’t Be Afraid to Make Mistakes Key 2: Engage New and All Audiences Key 3: Apply What You’ve Learned. Such mistakes can quickly become viral via social media, review sites, and other tools, creating headaches both for brands and the customers (or employees) at the heart of such events. Key 2: Engage All Audiences.

Customer Experience 370

Customer Experience Employee Experience Social Media Roadmap 370

Retently

MARCH 11, 2024

Are you curious about the genuine reactions of your attendees after they experience your event? Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. Event success hinges on various factors like effective networking, content relevance, and the likelihood of attendees returning.

Events 96

Events Feedback Insights Presentation 96

Experience Investigators by 360Connext

JANUARY 26, 2015

Mobile Communications. And customers simply don’t understand the way hiring thousands of customer-facing employees increases the chances of having less engaged, unhappy brand representatives. Social Customer Care: Best Practices for Major Engagement. Social Customer Care: Best Practices for Major Engagement.

Customer Experience 274

Customer Experience Social Media Leadership Airlines 274

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. We are constantly adding innovative new apps to our Customer Journey Marketplace , including our newest Engage Customers SuccessBLOC.

Communication 107

Communication NPS Metrics Engagement 107

BirdEye

FEBRUARY 5, 2025

Whether its sharing your signature dishes, showcasing a buzzing weekend vibe, or answering real-time questions, social media has become the go-to way diners engage with restaurants. This is why maintaining a consistent and engaging social media page is no longer optional. When your content resonates, diners show up.

Social Media 104

Social Media Marketing Metrics Events 104

Experience Investigators by 360Connext

JUNE 22, 2021

Did they seek support at similar times or stop engaging with the product or relationship manager? Now that you know who your at-risk customers are, it’s time to take action to not only keep them from leaving, but keep them truly engaged with your brand. Are they asking for follow-up communication or training and not getting it?

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

BirdEye

JUNE 14, 2023

Communication channels are at the heart of any successful business. Using these channels strategically will help keep customers engaged and employees productive. In this article, we’ll share the why, what, and how of communication channels to effectively reach customers and your employees.

Communication 98

Communication Social Media Document Advertising 98

CSM Magazine

DECEMBER 9, 2024

A key element of business success is engaging with customers through digital channels. Online communication, data processing, transactions, and user support require reliable protection and the appropriate infrastructure. Automatic backups for data recovery in the event of a failure will help avoid losing essential information.

Communication 52

Communication E Commerce E-support Consulting 52

GetFeedback

FEBRUARY 12, 2019

Given this trend, it’s no surprise that customers prefer to engage with people and companies via SMS, otherwise known as text message. Companies are sending unbranded, batch and blast SMS surveys to customers, which hinders engagement. GetFeedback’s SMS Invitations. What do SMS surveys look like at GetFeedback?

Omnichannel 236

Omnichannel Transportation Demo Feedback 236

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. As the Head of Customer Support and Engagement at HotDoc, she is responsible for leading the customer support and engagement strategy.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Experience Investigators by 360Connext

OCTOBER 1, 2014

We think they are often overlooked and are the types of events that can make or break not only the experience of a customer with a brand, but someone's entire day. Google Doodles are delightful and engaging, but imagine the surprise when they personalized it one day for a lady's birthay!! What's a microinteraction?

2013 274

2013 E-support 2014 Social Media 274

CSM Magazine

MARCH 5, 2025

Personalized Communication Matters A personal approach stands as the most powerful method to express gratitude. A lasting positive impression stems from sending customized email communications and handwritten messages together with periodic phone calls which demonstrate genuine interest.

Financial 52

Financial Seminar Events Presentation 52

Optimove

JUNE 22, 2023

Beacon Technology Using beacon technology – small, battery-powered devices (beacons) that communicate with nearby mobile devices through Bluetooth low energy (BLE) signals – is a relatively quick and low-investment way for brands to connect with customers in their brick-and-mortar locations. Jump in, and start planning!

Technology 98

Technology Customer Engagement Engagement Loyalty Programs 98

Optimove

DECEMBER 18, 2024

It draws lessons from Europe’s advanced operators to help LATAM marketers optimize player engagement, improve retention, and ensure relevance through personalized campaigns. Data is highlighted as the cornerstone of competitive advantage.

Sports 64

Sports Loyalty Programs Omnichannel ROI 64

Alida

SEPTEMBER 22, 2016

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. “Our community helps us get to the whys” – Visionary winner @ElizabethArden. vpq4rHp8ep #vcsummit pic.twitter.com/if3TXTbFah.

2016 267

2016 Innovation Marketing Insights 267

Retently

OCTOBER 23, 2024

It’s no longer enough to just sell a product; stores must engage with their audience at every step of the buyer’s lifecycle to ensure an exceptional customer experience. This insight enables brands to develop a customer-centric strategy that enhances engagement and builds loyalty. Was the delivery process smooth and hassle-free?

Retail 109

Retail NPS Touchpoint Feedback 109

InMoment XI

JUNE 7, 2024

Proactive Engagement Proactively engage with guests throughout their journey, starting from the moment they express interest in your hotel. Engage with guests post-stay to thank them for their feedback and encourage them to return.

Hotels 195

Hotels Management Social Media Hospitality 195

Optimove

NOVEMBER 13, 2024

Optimove’s latest Insights Report analyzes over two million e-commerce transactions from the 2023 holiday season, revealing actionable data for brands aiming to optimize acquisition and engagement during high-traffic sales events.

E Commerce 69

E Commerce Insights Multi-Channel 2023 69

InMoment XI

JANUARY 4, 2024

At its core, the retail customer experience encompasses every touchpoint a customer has with a brand, from the first interaction to post-purchase engagement. Positive experiences contribute directly to revenue growth as customers become more engaged and willing to invest in the brand. What is the Retail Customer Experience?

Retail 195

Retail Customer Experience Social Media NPS 195

Beyond Philosophy

JULY 16, 2020

She says our memory for an event starts even before the event begins. Autobiographical memories are events from our lives. So, we remember events that evoke extraordinarily positive or negative feelings more. Details fade over time, but our feelings about the event do not. Chen builds on this concept more.

Events 194

Events Books Consulting Feedback 194