Experience Investigators by 360Connext

MARCH 5, 2015

We disappoint when we don’t show up for someone’s big event. Don’t communicate. If there is no communication, we can whip up a worst-case scenario faster than you can say Larry David. Deciding NOT to communicate is deciding TO disappoint. Communicate often. Humans disappoint one another.

Customer Service 274

Customer Service Sports Social Media Communication 274

Customer Bliss

APRIL 5, 2019

He shares that in this time where attention is extremely limited, he had to build a brand strategy that would communicate what AMA does in a succinct manner. Some priorities and tactics: Email: How can email be used to generate memberships and engage your current audience? Is your website truly engaging your audience?

Engagement 213

Engagement Advertising Consumers Marketing 213

InMoment XI

JULY 13, 2023

The panelists engaged in insightful discussions, sharing their organisational challenges and best practices, while attendees were to engage in polls aimed at answering three key questions on preparedness, challenges, and changes related to Consumer Duty. How Prepared Do You Feel for Consumer Duty?

Consumers 369

Consumers Financial Competitive Advantage Customer Centricity 369

InMoment XI

OCTOBER 20, 2022

If you missed out on the event, don’t worry—here are five key takeaways you can use to apply to your experience programme today! Providing colleagues with valuable insight and giving them recognition leads to better employee experience and engagement, which in turn leads to a greater customer experience.

Customer Experience 397

Customer Experience Culture Workshop Events 397

Experience Investigators by 360Connext

OCTOBER 6, 2014

So I decided to have some fun today and let you know why I am so passionate about this subject, plus fill you in on a few really amazing events coming up. Don’t miss Jeannie at these CX Day events: CXPA Chicago Local Networking Event Beginning a 5:30 PM CT (Come join us! I hope you’ll join us.

Customer Experience 289

Customer Experience Social Media 2014 Events 289

Retently

MARCH 11, 2024

Are you curious about the genuine reactions of your attendees after they experience your event? Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. Event success hinges on various factors like effective networking, content relevance, and the likelihood of attendees returning.

Events 97

Events Feedback Insights Presentation 97

Experience Investigators by 360Connext

NOVEMBER 20, 2014

At DoubleDutch , we create mobile applications for thousands of events annually, so pretty much every customer has the potential to substantively increase CLTV (customer lifetime value) for the company. Most events take place at least annually, and oftentimes a client will produce multiple events over the course of a year.

Customer Experience 302

Customer Experience Chief Customer Officer Events 2003 302

Totango

JUNE 30, 2020

Communication during a crisis is about protecting your core asset, your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retune Internal Communication.

Communication 127

Communication Webinar Metrics Customer Retention 127

eglobalis

JULY 31, 2024

These platforms use sophisticated algorithms to determine the optimal time to engage with customers, providing personalized content based on individual behavior and preferences. By automating these processes, businesses can maintain consistent and relevant communication, leading to higher conversion rates and improved customer satisfaction.

Customer Experience 328

Customer Experience Social Media 2024 B2B 328

InMoment XI

APRIL 26, 2022

Key 1: Don’t Be Afraid to Make Mistakes Key 2: Engage New and All Audiences Key 3: Apply What You’ve Learned. Such mistakes can quickly become viral via social media, review sites, and other tools, creating headaches both for brands and the customers (or employees) at the heart of such events. Key 2: Engage All Audiences.

Customer Experience 370

Customer Experience Employee Experience Social Media Roadmap 370

Experience Investigators by 360Connext

JANUARY 26, 2015

Mobile Communications. And customers simply don’t understand the way hiring thousands of customer-facing employees increases the chances of having less engaged, unhappy brand representatives. Social Customer Care: Best Practices for Major Engagement. Social Customer Care: Best Practices for Major Engagement.

Customer Experience 274

Customer Experience Social Media Leadership Airlines 274

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. We are constantly adding innovative new apps to our Customer Journey Marketplace , including our newest Engage Customers SuccessBLOC.

Communication 104

Communication NPS Metrics Engagement 104

InMoment XI

NOVEMBER 7, 2024

Over 80% of CRM leaders say that AI and automation make customer communication more personalized. This enables more relevant and targeted communication. Setting up automated journeys, such as welcome emails and post-purchase follow-ups, helps increase engagement and build stronger customer relationships.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

Experience Investigators by 360Connext

JUNE 22, 2021

Did they seek support at similar times or stop engaging with the product or relationship manager? Now that you know who your at-risk customers are, it’s time to take action to not only keep them from leaving, but keep them truly engaged with your brand. Are they asking for follow-up communication or training and not getting it?

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

BirdEye

JUNE 14, 2023

Communication channels are at the heart of any successful business. Using these channels strategically will help keep customers engaged and employees productive. In this article, we’ll share the why, what, and how of communication channels to effectively reach customers and your employees.

Communication 98

Communication Social Media Document Advertising 98

Experience Investigators by 360Connext

MARCH 18, 2015

We read blogs, follow influencers, attend networking events, yes. I’m lucky enough to know many people from around the globe who communicate regularly via online channels. But then I sign up the minute I can. Here’s why. We are tied up in our own worlds 99% of the time. This forces me to step out into the 1%. Friends are the bomb.

Interaction 275

Interaction 2015 Innovation Fashion 275

Totango

AUGUST 8, 2021

We recommend six best practices for using customer information to improve engagement with your software product and increase the likelihood of customer renewal : Establish Goals and Milestones. Offer Relevant Communications. Build a Customer Community. Data-Driven, Goal-Based Engagements. Offer Relevant Communications.

Customer Engagement 118

Customer Engagement Customer Success Engagement Customers 118

GetFeedback

FEBRUARY 12, 2019

Given this trend, it’s no surprise that customers prefer to engage with people and companies via SMS, otherwise known as text message. Companies are sending unbranded, batch and blast SMS surveys to customers, which hinders engagement. GetFeedback’s SMS Invitations. What do SMS surveys look like at GetFeedback?

Omnichannel 236

Omnichannel Transportation Demo Feedback 236

InMoment XI

OCTOBER 29, 2024

Positive experiences compel customers to engage with you again. They also require less marketing effort to keep them engaged compared to new customers. Even though they often engage with you, your competitors can still sway them. Discounts or points-based programs make customers feel valued and encourage long-term engagement.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

Experience Investigators by 360Connext

OCTOBER 1, 2014

We think they are often overlooked and are the types of events that can make or break not only the experience of a customer with a brand, but someone's entire day. Google Doodles are delightful and engaging, but imagine the surprise when they personalized it one day for a lady's birthay!! What's a microinteraction?

2013 274

2013 E-support 2014 Social Media 274

Retently

OCTOBER 16, 2024

As email continues to be a major touchpoint for customer engagement – set to grow into a $17.9 This smart, efficient tool transforms your everyday communication into a strategic data collection engine that fuels CX improvements and business growth. rating with clickable smiley faces. So, why are they so efficient? The best part?

Feedback 134

Feedback Customer Satisfaction Touchpoint Communication 134

Optimove

JUNE 22, 2023

Beacon Technology Using beacon technology – small, battery-powered devices (beacons) that communicate with nearby mobile devices through Bluetooth low energy (BLE) signals – is a relatively quick and low-investment way for brands to connect with customers in their brick-and-mortar locations. Jump in, and start planning!

Technology 98

Technology Customer Engagement Engagement Loyalty Programs 98

InMoment XI

NOVEMBER 25, 2024

Google Posts are an invaluable tool for businesses to communicate updates, offers, and events directly to their audience. These posts appear on your business listing, providing a direct channel to communicate updates, promotions, and events. This guide will cover everything you need to know to make the most of them.

Multi-Channel 195

Multi-Channel Events Management Engagement 195

InMoment XI

OCTOBER 25, 2024

Start by establishing communication protocols and training your staff on them. Every member needs to know the what, where, who, and how of communication during a crisis. Host Special Events Special events and promotions are a great way to drive customer interest and boost your reputation.

Feedback 195

Feedback Management Social Media 2024 195

InMoment XI

JUNE 7, 2024

Proactive Engagement Proactively engage with guests throughout their journey, starting from the moment they express interest in your hotel. Engage with guests post-stay to thank them for their feedback and encourage them to return.

Hotels 195

Hotels Management Social Media Hospitality 195

InMoment XI

JANUARY 4, 2024

At its core, the retail customer experience encompasses every touchpoint a customer has with a brand, from the first interaction to post-purchase engagement. Positive experiences contribute directly to revenue growth as customers become more engaged and willing to invest in the brand. What is the Retail Customer Experience?

Retail 195

Retail Customer Experience Social Media NPS 195

Beyond Philosophy

JULY 16, 2020

She says our memory for an event starts even before the event begins. Autobiographical memories are events from our lives. So, we remember events that evoke extraordinarily positive or negative feelings more. Details fade over time, but our feelings about the event do not. Chen builds on this concept more.

Events 194

Events Books Consulting Feedback 194

InMoment XI

APRIL 25, 2024

Retail and Commercial Banks For retail and commercial banks to realize reputation management success, they should put a focus on improving customer service, convenience and accessibility, seamless digital experiences, and communication strategies. To go even further, consider implementing a focus on your expertise and advisory services.

Financial 195

Financial Management Banking Insurance 195

Experience Investigators by 360Connext

MARCH 23, 2021

If you have customers who love what you do, ensure you are proactively looking for ways to engage them. Create a customer advocacy program to continuously engage and reward customers who share their feedback and refer others. That’s why communicating often and positively about the behavior you WANT is so important.

Customer Experience 271

Customer Experience Contact Center Metrics Feedback 271

GetFeedback

JUNE 22, 2019

We tend to respond very well when others use our name in their communication with us. The reason that this technique is so effective is when you cut the fluff, the rest becomes far more engaging. Create short, engaging surveys that don’t take up too much of your customers’ valuable time. Personal experiences drive loyalty.

NPS 304

NPS Net Promoter Score Feedback Brands 304

Retently

NOVEMBER 29, 2024

Limit surveys to the most relevant questions to maintain engagement and increase completion rates. Use insights to make meaningful changes, and communicate these improvements to your customers. To make your surveys actionable and engaging, focus on timing, structure, and relevance. Gathering feedback is only the first step.

Events 121

Events Feedback Interaction E-support 121

InMoment XI

OCTOBER 23, 2024

With the help of an easy-to-understand digital interface, you can simplify user navigation and encourage higher levels of engagement with your service. Proactively communicate with customers. Regular communication helps build trust and keeps customers engaged with your services.

Banking 195

Banking Customer Experience Financial Touchpoint 195

InMoment XI

JULY 1, 2024

Put simply: it involves analyzing current and historical data to make predictions about future events or trends. As mentioned earlier, predictive analytics is focused on forecasting future events, trends, or behaviors based on historical data. Assign predictive lead scores.

Social Media 195

Social Media Healthcare Retail Insights 195

BirdEye

SEPTEMBER 18, 2024

Customer engagement: Google Maps allows customers to leave reviews, ask questions, and share their experiences with your business. You can build trust and reputation by actively engaging with customers through Google Maps. Google Calendar: Schedule appointments, meetings, and events and manage time effectively.

Engagement 105

Engagement E-support Multi-Channel Document 105

TechSee

JANUARY 2, 2019

A gathering place for the world’s top business leaders and pioneering thinkers, this year’s event focuses on n an important theme: resilience. Ramon Kolb, Head of Strategy and Business Development, Smart Home and Dragon TV, Nuance Communications, Inc. Katie McMahon, Vice President and General Manager, SoundHound Inc.

2019 174

2019 Innovation Entertainment Events 174

C Space

JANUARY 18, 2021

The new rules of engagement (according to customers). How did 2020 change the rules of engagement between customers and brands? For nearly a decade, we’ve tracked the connection between companies and customers. Always essential service, UPS took on a new lifeline status. “He

Engagement 116

Engagement 2020 2021 Financial 116

BirdEye

MARCH 11, 2024

Well, Facebook, the OG of social media platforms, offers a highly engaged community that reaches 3.3 This is a golden opportunity for multi-location businesses to use virtual events as a powerful tool to engage with local communities and enhance brand reputation. Where will your Facebook event photo appear?

2024 59

2024 Events Social Media Demo 59