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Deep Dive into Loyalty and Experience Drivers in the Tech World—The Blueprint for Building Long-Term B2B Relationships

eglobalis

Successful companies like Salesforce, Bosch, Siemens, and others demonstrate that loyalty is cultivated through seamless communication, problem-solving, and proactive support. Implementing advanced AI-powered agents for seamless communication is another advisable step.

B2B 418
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Social Customer Care: What Every Marketer Needs to Know

Experience Investigators by 360Connext

After presenting on this topic for groups like WOMMA (Word of Mouth Marketing Association) and OMI (Online Marketing Institute) as well as a popular topic at conferences and corporate events, we decided to present to you, our community! Please join us as we kick off our new webinar series this month. 30, January 2015. It''s FREE!

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How Customer Experience Automation Can Improve Business Performance

InMoment XI

Over 80% of CRM leaders say that AI and automation make customer communication more personalized. This enables more relevant and targeted communication. Setting up automated journeys, such as welcome emails and post-purchase follow-ups, helps increase engagement and build stronger customer relationships.

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Reduce Customer Churn to Boost Revenue and Stay Competitive

InMoment XI

It enables you to pinpoint specific user profiles for re-engagement. Focus on Proactive Outreach Proactive communication is an important part of re-engaging at-risk customers. This is where you must communicate your product’s or service’s long-term value.

2024 195
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Customer Experience Is… What, Exactly?

Experience Investigators by 360Connext

Customer-centric Culture & Communications. Did you know that only 30% of Americans feel truly engaged and inspired at their full-time jobs? It’s HR and communications executives who understand they have a culture that ignores the customer. And much of that culture starts with communication.

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Who Owns Your CX Program? (Hint: It’s Everyone)

InMoment XI

In my last post, we discussed the difference between interactions, engagement, and customer experience. I often talk about customer experience lying at the intersection of communications, operations, technology, and employees. We also had a Customer Experience Council to engage the rest of the organization.

Airlines 370
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Streamlining Feedback With Email Signature Surveys

Retently

As email continues to be a major touchpoint for customer engagement – set to grow into a $17.9 This smart, efficient tool transforms your everyday communication into a strategic data collection engine that fuels CX improvements and business growth. rating with clickable smiley faces. So, why are they so efficient? The best part?

Feedback 134