Optimove

MARCH 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers must implement strategic marketing efforts to drive early sales and maintain long-term success. Refine E-Commerce Websites for Conversions A seamless shopping experience can set up a retailer to drive early online sales.

Retail 52

Retail Sales Marketing E Commerce 52

Experience Investigators by 360Connext

MARCH 5, 2015

We disappoint when we don’t show up for someone’s big event. Set totally unrealistic expectations in your marketing and sales materials. Don’t communicate. If there is no communication, we can whip up a worst-case scenario faster than you can say Larry David. Communicate often. How about you?

Customer Service 274

Customer Service Sports Social Media Communication 274

Experience Investigators by 360Connext

MAY 20, 2015

Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. Need a speaker for your corporate event or conference? Customer-centric Culture & Communications. And much of that culture starts with communication.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

Kustomer

MARCH 31, 2022

Messaging is becoming essential to solve customer issues on-demand, and as a way to build lasting relationships — on channels that customers use every day to communicate with their family and friends. Modern consumers want to connect with businesses at every stage of their journey – from pre-purchase to post-sales support.

Events 98

Events 2022 Demo Consumers 98

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? It is effective communication. Car sales emails are a crucial part of that effective communication strategy. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales.

Sales 115

Sales Automotive Advertising Demo 115

Experience Investigators by 360Connext

JUNE 22, 2021

Traditional business education and even standard business plans don’t include much focus on the customer’s journey beyond the basics of getting the sale and delivering a product or service. Those moments are sometimes more tied to the customer’s life events like moving, buying a house, or needing different options.

Customer Journey Mapping 297

Customer Journey Mapping Customer Journey E-support Customers 297

BirdEye

JUNE 14, 2023

Communication channels are at the heart of any successful business. Whether it’s building the confidence of a new customer, establishing a better rapport with your staff, or resolving customer complaints , effective communication is essential for business success and growth. Table of contents What are communications channels?

Communication 98

Communication Social Media Document Advertising 98

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Customer-focused employees across marketing, sales, HR, and other departments want to know if new CX initiatives are worth pushing for. This often gets translated into the following business text: SALES! MORE SALES! There is a basic understanding that investing in sales means earning business results. Absurd, right?

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

Experience Investigators by 360Connext

JUNE 20, 2018

It Starts with A Sale. The Customer Experience begins before the sale, and if your prospects feel their experience with your brand is anything less than divine, they might never make it to even consider a purchase. What if you could capture 10% more sales from your current prospect base? And Then The Sale Goes Awry.

Engagement 179

Engagement Social Media Sales Loyalty 179

Integrity Solutions

JULY 2, 2020

Although we typically think about Behavior Styles in terms of aiding sales performance and communicating with others, they also provide valuable insights into our own motivations, preferences and strengths. But we’re also dealing with the uncertainty of external events as well as physical distance and potential disconnection.

Sales 119

Sales Communication Connections Events 119

InMoment XI

OCTOBER 10, 2024

However, industries such as communications and media allocated 23.9% Planning your posts in advance ensures you maintain consistency, avoid last-minute rushes, and cover key holidays, events, or promotional periods. Your social media management budget will vary depending on the industry you are in.

Social Media 195

Social Media Management 2024 Multi-Channel 195

InMoment XI

JULY 1, 2024

Put simply: it involves analyzing current and historical data to make predictions about future events or trends. As mentioned earlier, predictive analytics is focused on forecasting future events, trends, or behaviors based on historical data. Prioritize sales efforts. Identify Ideal Customer Profiles (ICPs).

Social Media 195

Social Media Healthcare Retail Insights 195

Michel Falcon Experience

APRIL 2, 2020

If your team has downsized because of current market conditions than I would create a communications plan (you don’t need to hire a pro for this). I’d suggest that the communication plan consists of two functions: As Arises : this is for information that becomes available from authorities that your employees need to know about.

Events 158

Events Airlines Leadership Insurance 158

Integrity Solutions

NOVEMBER 13, 2020

The important skills that contribute to sales success are constant, regardless of disruptive external events, but they’ll need to be sharpened and tailored to the changing healthcare environment. Healthcare sales has gone through a number of rocky transitions and disruptions over the past decade. Sales managers are key to that.

Healthcare 108

Healthcare Sales Magazine Social Media 108

Retently

MARCH 17, 2025

Ensure the offer terms are clear and well-communicated. SMS Marketing (Postscript, Attentive) Delivers targeted messaging, tracks conversion rates, and enhances direct customer engagement through real-time SMS communication. hours due to high ticket volume after Black Friday sales. more shipping issues during holiday sales).

Insights 90

Insights NPS Metrics Customer Satisfaction 90

Experience Investigators by 360Connext

JUNE 13, 2018

We disappoint when we don’t show up for someone’s big event. Set totally unrealistic expectations in your marketing and sales materials. Don’t communicate. If there is no communication, we can whip up a worst-case scenario faster than you can say Larry David. Communicate often. How about you?

Customer Service 152

Customer Service Sports Communication Customer Centricity 152

ChurnZero

JUNE 15, 2023

Most recently, we’ve seen leaders question whether they should revert to using their organization’s longstanding incumbent sales tool—the CRM—as an interim solution to their team integration challenges. Treating a CRM as a Swiss Army Knife is both inefficient and reductive to the work of post-sale teams. Let’s look at task management.

Sales 96

Sales Customer Success Communication NPS 96

eglobalis

AUGUST 13, 2024

Samsung Electronics itself is divided into several key segments: Consumer Electronics (CE), Device Solutions (DS), and IT & Mobile Communications (IM). Product launches become global events, and customers are willing to queue for hours to get the latest device. However, this following lacks the fervor seen in Apple’s fan base.

E-support 504

E-support Innovation Customer Centricity Loyalty 504

Optimove

NOVEMBER 13, 2024

Optimove’s latest Insights Report analyzes over two million e-commerce transactions from the 2023 holiday season, revealing actionable data for brands aiming to optimize acquisition and engagement during high-traffic sales events.

E Commerce 69

E Commerce Insights Multi-Channel 2023 69

GetFeedback

FEBRUARY 10, 2020

Graham Clark , sales and marketing manager at B Cellars, was born and raised in the Napa Valley and has been working in the wine industry for over a decade. Throughout his career, he’s worked with hundreds of wineries to further their sales, marketing, and communication efforts with individual wine consumers.

Hospitality 218

Hospitality Sales Feedback Customer Experience 218

Retently

OCTOBER 23, 2024

How satisfied are you with the communication you received during the delivery process? Communicate Delays Promptly: If there’s a delay or issue, be transparent with customers. Clear communication about delays can prevent dissatisfaction. Was the delivery process smooth and hassle-free?

Retail 109

Retail NPS Touchpoint Feedback 109

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. That was followed by the undecided (24%) leaving only 13% of participants who voted against the motion (believing that Sales should own the renewal). If you don’t fully understand these cases yet, that’s OK.

Sales 98

Sales Customer Success Customers Customer Relationships 98

Optimove

DECEMBER 19, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Retail marketers can learn that leveraging personalized, data-driven marketing maximizes engagement, new customer acquisition, and significantly boosts sales during these critical periods.

Retail 59

Retail 2024 Download Lifetime Customer 59

GetFeedback

JUNE 22, 2019

We tend to respond very well when others use our name in their communication with us. Your survey should speak to your customer just like a support rep or sales rep, not a robot. We like stories that are specific, chock full of details and depicting believable people and events. Personal experiences drive loyalty.

NPS 304

NPS Net Promoter Score Feedback Brands 304

Integrity Solutions

DECEMBER 11, 2023

What is cold calling and what does it look like in the current sales world? But sales prospecting is the bread-and-butter, core activity that leads to sales growth and success — and cold calling is one of the most effective prospecting strategies available. Your mindset may actually be the key to success.

Sales 93

Sales Connections Reference Social Media 93

InMoment XI

JANUARY 4, 2024

Implement chatbots for immediate responses and streamline customer communication. Clearly communicate your website’s security measures, use secure payment gateways, and provide transparent information about shipping costs and return policies. A secure and transparent transaction process builds trust with customers.

Retail 195

Retail Customer Experience Social Media NPS 195

InMoment XI

MARCH 25, 2024

Put simply: it involves analyzing current and historical data to make predictions about future events or trends. Retailers can personalize the shopping experience and increase sales by analyzing information such as past purchase history, browsing behavior, and demographic data. Prioritize sales efforts.

Customer Experience 195

Customer Experience Social Media E Commerce Retail 195

BirdEye

MARCH 27, 2025

Crisis management is a systematic approach businesses use to anticipate, respond, and recover from unexpected events that could threaten their operations, reputation, or public perception. Successful crisis management examples Effective crisis management requires clear, timely communication and a proactive approach.

Brands 52

Brands Management Airlines Poor Customer Service 52

Totango

JULY 31, 2020

Yesterday, Totango hosted our third CXO series event for Customer Success executives. Some of my top takeaways from yesterday’s event: It’s not enough to have satisfied stakeholders, focus on creating maniacal advocates who will champion your software in their companies and amplify your reach to additional markets. You are in luck!

Engagement 111

Engagement Events Customer Success 2020 111

Experience Investigators by 360Connext

JANUARY 5, 2021

Assure your customer experience mission is defined and communicated. It’s just as important to your culture to communicate about this mission in an ongoing way. Team members want to deliver their best, and it’s critical that the definition of this is well-articulated and communicated throughout their experience. Get it here.

Customer Centricity 190

Customer Centricity Culture Government Workshop 190

CSM Magazine

NOVEMBER 11, 2024

Transferable Skills: The skills developed in customer service management, such as problem-solving, communication, and team leadership, are highly valuable across many industries, making it a versatile career choice. Strong active listening, empathy, and conflict resolution skills are also essential.

Insights 52

Insights Customer Service Management 2029 52

BirdEye

DECEMBER 8, 2023

Effective communication is the lifeline of business relationships. Email continues to be a dominant communication channel, with 73% of businesses relying on it for important announcements. In fact, 38% regard email as their most effective means of communication. Get the timing right Balance proactive communication with patience.

Events 110

Events Demo Communication Feedback 110

BirdEye

FEBRUARY 23, 2024

This unified vision, made possible through clear business communication, is not just about exchanging information; it’s about creating a dialogue where strategies align, objectives are understood, and every team member is working towards the same goal. Table of contents What is business communication?

Communication 64

Communication Multi-Channel Culture Social Media 64

BirdEye

FEBRUARY 27, 2025

Whether you’re a new restaurant looking to establish a foothold or an established one seeking to expand, creating a solid lead generation strategy can help you attract potential customers, convert them into qualified leads, and drive more sales. For example: Catering for corporate events.

Social Media 52

Social Media Multi-Channel Demo Events 52

BirdEye

FEBRUARY 27, 2025

Whether you’re a new restaurant looking to establish a foothold or an established one seeking to expand, creating a solid lead generation strategy can help you attract potential customers, convert them into qualified leads, and drive more sales. For example: Catering for corporate events.

Social Media 52

Social Media Multi-Channel Demo Events 52

BirdEye

NOVEMBER 7, 2023

Using this ‘language’ in your communication can change how you connect with customers in today’s fast-moving world. How to use text abbreviations in customer communication? The Internet and online messaging have made communication faster and more convenient. When did text abbreviations start appearing?

Social Media 116

Social Media Communication ROI Sales 116

BirdEye

DECEMBER 30, 2024

Whether you’re a healthcare provider, a healthcare facility providing healthcare services, or a medical sales company, these strategies will set you up for success. This guide dives into proven tactics, innovative tools, and actionable insights to help you master lead generation for medical businesses. Watch the Free Demo Now.

Healthcare 52

Healthcare Multi-Channel Social Media Advertising 52