InMoment XI

DECEMBER 10, 2024

Use surveys and social media monitoring to capture insights into customer experiences. Focus on Proactive Outreach Proactive communication is an important part of re-engaging at-risk customers. This is where you must communicate your product’s or service’s long-term value.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

InMoment XI

OCTOBER 17, 2024

Customers discover your business through various channels, from their colleagues to social media posts. How would you rate the communication you received from our hospital staff? How would you rate the professionalism and communication of our real estate agents? Here are a few questions for inspiration: 13.

Feedback 195

Feedback Insights Customers Banking 195

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Because they have 75 unique social media accounts across Facebook, Instagram, and Twitter, they must tailor all of their content to match each local audience’s specific needs and preferences.

Social Media 116

Social Media Management Brands Communication 116

C3Centricity

JUNE 8, 2020

After all, the hospitality industry should be highly customer centric, as it relies on satisfying its guests. However, it can learn a lot from consumer packaged goods (FMCG/CPG), as I shared with industry experts at a Faculty Day of one of the leading hospitality schools in Switzerland. Dialogue don’t just Communicate.

Hospitality 122

Hospitality Customer Centricity Hotels Return on Investment 122

BirdEye

FEBRUARY 6, 2023

Social media and healthcare topics have significantly become intertwined. Across all major social media platforms, wellness, and healthcare topics have overtaken almost all conversations. According to a study by PatientsLikeMe, a growing number of people (11%) turn to social media for reliable healthcare information.

Social Media 19

Social Media Healthcare Marketing Multi-Channel 19

InMoment XI

JUNE 7, 2024

With the increased usage of online review platforms and social media, guests hold unprecedented power to shape public perception. During their stay, encourage guests to share their experiences on social media and review platforms. Hotel reputation management has never been more important.

Hotels 195

Hotels Management Social Media Hospitality 195

Experience Investigators by 360Connext

OCTOBER 3, 2023

At their core, text analysis tools ingest written communication to assess if the language is positive, neutral, or negative. Social media monitoring: CX teams and brand leaders can monitor social media channels to see what customers talk about in relation to the brand.

Feedback 270

Feedback Social Media Hospitality Hotels 270

Experience Investigators by 360Connext

SEPTEMBER 22, 2014

The term advocate is used a lot when referring to kids in the court system, patients in hospitals, and others who can’t necessarily stand up for themselves. Customer Engagement Customer Experience customer service Featured communication customer advocacy leadership linkedin'

Hospitality 251

Hospitality Social Media Consulting Leadership 251

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. With the prevalence of online reviews and social media, managing and enhancing guest experiences is crucial to maintaining a positive brand image.

Guest Experience 195

Guest Experience Hospitality Hotels Travel 195

Experience Investigators by 360Connext

DECEMBER 4, 2014

An ER visit is represented with separate bills from the hospital, the radiology department, the medical device unit (huh?), At the time, in pain or bleeding or in general discomfort, you probably forgot to ask questions like “is this doctor the most expensive guy in the hospital?” and the doctor.

Healthcare 234

Healthcare Hospitality Social Media Insurance 234

Very Best Service

FEBRUARY 8, 2025

In today's digital age, social media has become a pivotal platform for customer engagement and support. Certain industries have harnessed the power of social customer service more effectively than others, leveraging it to enhance customer satisfaction and loyalty.

Customer Service 52

Customer Service Social Media Healthcare Hospitality 52

Experience Investigators by 360Connext

NOVEMBER 20, 2014

Much of what makes for exceptional experiences is simple, clear, and transparent communication. Companies like Cisco, Novartis, and Estee Lauder, and associations like American Hospital Association, Global Workspace Association, and the Professional Beauty Association are using DoubleDutch at meetings and conferences worldwide.

Customer Experience 302

Customer Experience Chief Customer Officer Events 2003 302

Bill Quiseng

JUNE 28, 2023

These “Profits over People” traditionalists care about their hospital’s labor, research, and equipment costs, Medicare reimbursements, pharmaceutical companies’ payments in cash and in-kind gifts, and their patients’ payments more than they do their patients. Patients don’t care how big the hospital is.

Healthcare 162

Healthcare Hospitality Social Media Financial 162

Bill Quiseng

MAY 3, 2023

COMMUNICATE with every customer with a smile, eye contact, and polite interaction. When you are Magnificently Boring to CARE, your customers are WOWED and happy, returning again and again, raving to others on social media. customerservice #customerexperience #customerloyalty #custserv #custexp #cx #hospitality

Hospitality 167

Hospitality Social Media Loyalty Connections 167

InMoment XI

AUGUST 1, 2024

Customer sentiment analysis involves using natural language processing (NLP) and machine learning techniques to analyze customer feedback from various sources— think social media, reviews, surveys, and more. First, collect feedback from various sources, including social media, reviews, surveys, and support interactions.

Measurement 195

Measurement Hotels Social Media Hospitality 195

ReviewTrackers

MARCH 6, 2017

Whether it’s in the form of a detailed review on Google or Facebook, an overall star rating on Dr. Oogle or Healthgrades, personal recommendations on ZocDoc or Vitals, or candid comments on social media, the opinions, experiences, and feedback shared by patients have the power to influence the behavior of those looking for care.

Hospitality 85

Hospitality Customer Success Healthcare Automotive 85

Thematic

OCTOBER 30, 2024

You can collect VoC data through: Surveys Interviews Reviews Social media interactions This data is crucial for understanding customer satisfaction, identifying areas for improvement, and strengthening customer relationships. Many companies now provide same-day delivery services wherever possible to meet customer demand.

Voice of Customer 62

Voice of Customer Insights E Commerce E-support 62

InMoment XI

SEPTEMBER 25, 2024

By leveraging complex algorithms, machine learning techniques, and vast amounts of linguistic data, NLP aims to bridge the gap between human communication and computer understanding, transforming how we interact with technology in our daily lives. Market Intelligence : NLP can analyze many news articles, blog posts, and social media posts.

Insights 195

Insights Social Media Net Promoter Score Events 195

Gainsight

MARCH 25, 2020

Amidst all this, some companies are doing a great job of communicating with their customers, their employees and their families, and their investors with respect to COVID-19 and its impact on all of them. What can we learn from Arne and other companies in communicating with our customers? security crises (e.g.,

Communication 143

Communication Fashion Financial Hospitality 143

InMoment XI

DECEMBER 13, 2024

On the other hand, a contact center dashboard covers multiple communication channels, including phone, SMS, email, chat, and social media. It tracks KPIs like chat response times, email resolution rates, and social media engagement. It monitors metrics like average talk time, call availability, and cost per call.

Call Center 195

Call Center Contact Center Social Media Metrics 195

Joe Rawlinson

JULY 8, 2015

Millennials spend a great part of their time on the internet, not just to learn, communicate and organise their social lives but to shop too. Ongoing social engagement. You must be consistent when engaging with customers on social media and work on maintaining relationships as well as building new ones.

Customer Service 144

Customer Service Social Media E Commerce Retail 144

BirdEye

DECEMBER 19, 2024

AI-driven customer insights analyze patterns across social media posts, feedback, and user behavior to reveal insights that help digital marketers make better decisions. They needed an automated solution to collect, manage, and leverage guest reviews while maintaining their reputation for exceptional hospitality.

Marketing 52

Marketing Social Media Hospitality ROI 52

InMoment XI

MAY 14, 2024

The patient experience refers to every touch point the patient has with your organization, from appointment scheduling to follow-up communications. For example, patients may highlight issues such as long wait times or communication barriers. Two common strategies are asking for, and responding to, patient reviews.

Healthcare 195

Healthcare Management 2024 Hospitality 195

BirdEye

SEPTEMBER 26, 2023

Clinics and hospitals can also improve patient experience by streamlining operations by introducing artificial intelligence in repetitive tasks such as generating reports, setting up reminders, and automating payments, to name a few. As a result, admitted patients got a hospital bed 38% more quickly.

Healthcare 111

Healthcare 2023 Hospitality Social Media 111

InMoment XI

OCTOBER 3, 2024

Taking the time to schedule regular check-ins, personalize communication, and remember important dates such as client anniversaries will help strengthen personal relationships and improve client retention. Effective account management requires communication across multiple departments to ensure a cohesive experience.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

InMoment XI

JULY 1, 2024

This allows healthcare organizations to proactively manage patient outcomes, allocate resources more efficiently, and implement targeted interventions that reduce hospital stays and associated costs. For example, predictive analytics in healthcare enhances patient care by anticipating readmissions and improving diagnostic accuracy.

Social Media 195

Social Media Healthcare Retail Insights 195

C3Centricity

MAY 20, 2019

Hospitality is perhaps one of the most visible industries where customer satisfaction, or lack of, is quickly shared with the world. Hospitality is also one of the industries that receives the most comments online, thanks to TripAdvisor and other booking sites. There is no hiding from their clients for hospitality! ” #2.

Hospitality 106

Hospitality Hotels Social Media Return on Investment 106

CSM Magazine

FEBRUARY 19, 2025

It ensures seamless communication between customers, kitchen staff, and service teams, making every step of the process more fluid. Chatbots integrated into restaurant websites, apps, and social media platforms can instantly assist customers without requiring human intervention. But AI goes beyond just order-taking.

Customer Experience 52

Customer Experience Social Media Competitive Advantage Customer Satisfaction 52

InMoment XI

APRIL 3, 2024

But with the advent of the information age and the communication technologies that support it, a new facet of customer experience has emerged: digital experience. Word spreads fast in the age of social media and a bad digital experience can hurt a brand’s reputation. It sets the tone for the entire company/consumer relationship.

Customer Expectations 195

Customer Expectations Touchpoint Omnichannel Social Media 195

Alida

APRIL 5, 2017

What does it look like, and how should providers implement it in their practices and hospitals? From web traffic to social media, retail brands regularly squeeze out every bit of customer data possible. What exactly does “patient-centric” care mean? Collect and utilize data analytics to improve satisfaction.

Retail 154

Retail Customer Base Rewards Programs Insurance 154

BirdEye

APRIL 11, 2025

With a strong local SEO strategy, your business becomes easier to find on search engines, social media, and online directoriesexactly where customers begin their search. Good agencies help develop local content marketing strategies tailored to your community, region, and customer base. Looking to grow your business in the UK?

2025 52

2025 Multi-Channel Social Media Demo 52

CSM Magazine

MARCH 10, 2025

Hiring becomes a big part of this, as you want workers with experience in helping people – this can be through hospitality, retail, and many other customer-facing roles. Multi-channel support systems Players will always have different preferences when it comes to communication channels, and theres a particular generational divide.

Customer Service 52

Customer Service Multi-Channel Exceptional Customer Service Hospitality 52

BirdEye

FEBRUARY 4, 2025

A proactive reputation monitoring strategy helps prevent negative feedback from overshadowing your brand, ensuring trust across social media, review sites, and other digital channels. With Google Alerts and social monitoring , brands gain deeper insights into what customers expectgiving them an edge in optimizing customer experience.

Brands 52

Brands Management Multi-Channel Social Media 52

Andrew Mcfarland

SEPTEMBER 23, 2022

Employer-hospital partnerships. Employer-hospital partnerships have several benefits for both the hospital and its employees. For example, employer-hospital alliances can provide the employer with access to more health care services while lowering the costs associated with health care. Social and mobile marketing.

Hospitality 48

Hospitality Social Media Healthcare Financial 48

CSM Magazine

JUNE 5, 2024

The hospitality industry continuously evolves, with customer expectations rising yearly. Here are some key customer experience trends shaping the hospitality industry today. According to Hospitality Technology’s 2023 Lodging Technology Study , 74% of hotels plan to implement mobile check-in/out within the next year.

Hospitality 52

Hospitality Hotels Customer Experience Guest Experience 52

BirdEye

MARCH 3, 2025

When engaged and informed, patients are more likely to take control of their well-being, follow treatment plans, and communicate effectively with their healthcare providers. These tools promote communication, enhance care coordination, and give patients the support they need to stay engaged in their health.

Healthcare 52

Healthcare Engagement Social Media Financial 52

Magellan Solutions

MAY 29, 2021

Social Media plays an important role in all industries, especially in health care. . Healthcare leaders are now enlisting the assistance of healthcare BPO support services to help them examine the role of social media in doing busines s. 9 Ways Healthcare BPO Make Use of Social Media. Evaluating Competitors.

Social Media 52

Social Media Healthcare Hospitality Call Center 52