InMoment XI

OCTOBER 23, 2024

Proactively communicate with customers. Regular communication helps build trust and keeps customers engaged with your services. Introduce loyalty programs to reward long-term customers for their continued use of your banking services. This will make it easier for users to navigate.

Banking 195

Banking Customer Experience Financial Touchpoint 195

Oracle

JANUARY 4, 2021

In a recent webinar hosted by Oracle, Vitamix, a leading global manufacturer of high-performance blending technology for consumers and commercial settings, shared three ways to elevate customer experience and deepen loyalty. Design your loyalty program to foster engagement. Read on to learn how.

Loyalty Programs 75

Loyalty Programs Loyalty Brands Webinar 75

Experience Investigators by 360Connext

JULY 13, 2015

How often do you reach out with relevant, personalized communications? Very recent research on loyalty programs showed how customers are looking for more communication that’s relevant. But more than 40% believe the communications they’re receiving is NOT relevant today. That’s a huge opportunity.

Customer Journey 259

Customer Journey Customer Journey Mapping Social Media Travel 259

Experience Investigators by 360Connext

JANUARY 7, 2025

Which communication channels do these personas prefer? Your strategy for building this alignment will partially depend on where CX lives in your organization , but there are several ways to drive ongoing alignment: Communicate about CX constantly (seriously, dont stop talking about it!) What goals or challenges do these segments share?

Customer Experience 143

Customer Experience Customer Journey Mapping Touchpoint Metrics 143

InMoment XI

NOVEMBER 18, 2024

By identifying specific customer preferences—such as preferred products, content types, or communication channels—you can tailor marketing messages, recommendations, and services to each customer’s needs. It also reveals revenue-driving behaviors, which can be valuable information for customer loyalty programs.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

Optimove

DECEMBER 31, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Top 25 Insights: Personalization at Scale : Over 70% of consumers now expect personalized communication tailored to their preferences, not just their demographics.

2025 69

2025 Customer Engagement Engagement E Commerce 69

Optimove

JANUARY 2, 2025

Create personalized offers that resonate with individual preferences Build loyalty programs designed to reward and retain high-value players Focus on impactful communication to engage without overwhelming Download the report now and transform your approach to customer retention.

2025 76

2025 Consumers Insights Marketing 76

ShepHyken

MAY 26, 2023

She writes about next-generation loyalty programs and how they can enhance customer experience. These programs revolutionize how businesses engage and retain customers by incorporating elements such as gamification, personalization, experiential rewards, and social loyalty.

Loyalty Programs 62

Loyalty Programs Loyalty Customer Experience Customer Centricity 62

Experience Investigators by 360Connext

NOVEMBER 7, 2023

Implement a loyalty program : Reward loyal customers with discounts, free products, or upgrades to gamify the brand experience (and trigger dopamine!). Loyalty programs give customers a perceived return on their investment and reward them for their loyalty. But be careful with these programs.

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271

Oracle

APRIL 6, 2021

Leading supermarkets and grocery stores are leveraging their loyalty programs to incentivize repeat purchases and compete in a booming market. Here are some tips for grocery retailers planning to launch or revamp their loyalty programs this year. Digitize your program. Consider a tier-based program structure.

Loyalty Programs 71

Loyalty Programs Retail Loyalty 2021 71

Brandwatch CX

MARCH 27, 2025

It extends content and communications beyond overly promotional messages, intruding into the consumer’s space with a hard sell. Customer success (tell them how good they are) Customer loyalty programs are a mixed bag. Some say that they foster loyalty.

Customer Relationships 93

Customer Relationships Marketing Social Media Loyalty Programs 93

GetFeedback

MAY 5, 2019

And that’s why live chat for sales can make a great difference in your communication with your customers, especially if your agents are not only well-skilled but also friendly and pleasant. Offer some awesome customer loyalty programs. You may think the loyalty plans are purely promotional assets.

Sales 277

Sales Loyalty Programs Social Media Loyalty 277

Retently

MARCH 11, 2025

Step 4: The fix is communicated back to CX and Customer Support teams. Step 2: Researching Loyalty Programs to Increase Retention Loyal customers spend more and stay longer but keeping them engaged takes more than just good products. Testing a points-based loyalty program where customers earn discounts on future purchases.

Management 115

Management Customer Experience Roadmap NPS 115

Currency Alliance

APRIL 15, 2024

Many people assume that operating a loyalty program necessarily implies issuing your own loyalty points or miles. Points and miles are a dominant and popular form of loyalty value. The golden benchmark is about $25 USD per year in loyalty value. This actually is not true.

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52

InMoment XI

MAY 4, 2023

Offer unique services on top of products that service the customer’s greater overall need Remove junk / nuisance fees from the equation Understand the emotions of your customers and build responses in kind Inspire Your Teams Invest in a culture that empowers teams to continuously improve and work toward a common purpose.

Customer Experience 221

Customer Experience Loyalty Programs Customer Service Representative Customer Journey 221

ShepHyken

OCTOBER 25, 2021

(Braden Kelley) Marketers have an overly optimistic perspective on customer loyalty and their implementations of customer loyalty programs. The reality is that very few customers are loyal and much of what we speak of as customer loyalty is no more than repeat transaction behavior. It awards points, miles, etc.

Article 153

Article 2021 Customer Service 2026 153

InMoment XI

OCTOBER 3, 2024

While these strategies can vary based on your business model or resources available to your customer experience program, these proven strategies can help any organization reduce customer churn and improve customer retention. 79% of consumers say that loyalty programs caused them to purchase from an organization more frequently.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

Optimove

JANUARY 6, 2025

return to repurchase within three monthstarget this window to boost loyalty. Effective Strategies: Personalization, seamless post-purchase, loyalty programs, and omnichannel marketing drive customer retention. Seamless Post-Purchase Experience Provide fast delivery, easy returns, and follow-up communications to build trust.

Fashion 59

Fashion E Commerce Omnichannel Loyalty Programs 59

CSM Magazine

DECEMBER 17, 2024

Breaking Communication Silos Traditional models often confine data within analytics dashboards, accessible to only a few departments. By syncing warehouse data back into your customer-facing tools , reverse ETL enables hyper-personalized communication and offerings. Faster responses lead to happier customers.

E Commerce 52

E Commerce Insights E-support Customer Experience 52

ShepHyken

OCTOBER 20, 2024

It involves getting to know customers by truly understanding who they are—what they like, what they need and how to communicate with them. Personalization, consistency, fun, trust, and a loyalty program are what helps these brands create customer loyalty.

Article 78

Article 2024 Customer Service 2025 78

GetFeedback

DECEMBER 21, 2018

The study also found that top-performing companies are 50% more likely than their peers to have well-designed user journeys that facilitate clear communication and a seamless transaction. 30% of consumers are switch providers because they feel that there is no reward for loyalty. CallMiner ). CallMiner ). Accenture ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Happy or Not

DECEMBER 17, 2024

Customer retention and customer loyalty are crucial indicators of a successful voice of the customer program, and customer loyalty program examples can further demonstrate their impact. Step 4: develop a plan to act on customer feedback A winning VoC program requires action based on the feedback collected from customers.

Loyalty Programs 36

Loyalty Programs Social Media Net Promoter Score Loyalty 36

Optimove

MARCH 12, 2025

Create and Maintain a Strong Loyalty Program A well-structured loyalty program can boost early sales by offering redeemable points and member-exclusive discounts and especially granting early access to sales throughout the year. It encourages repeat purchases and strengthens customer relationships. #2.

Retail 52

Retail Sales Marketing E Commerce 52

CSM Magazine

OCTOBER 21, 2024

Clear communication builds trust – and trust is what keeps people coming back. Loyalty Pays Off: Reward Your Customers Casinos are brilliant at keeping their players hooked with loyalty programs. A strong loyalty program doesn’t just bring people back – it makes them feel appreciated.

Retail 52

Retail Customer Service Loyalty Programs Loyalty 52

Optimove

DECEMBER 18, 2024

Transparent Communication: Clearly communicate odds, terms, and conditions, building trust and confidence among players. Responsible gaming is not just an ethical obligationits a key differentiator in building long-term loyalty and avoiding regulatory pitfalls.

Sports 64

Sports Loyalty Programs Omnichannel ROI 64

InMoment XI

AUGUST 1, 2024

Ensure you communicate these insights with your team and other relevant departments. Offer Loyalty Programs and Incentives As you continue to address and resolve customer pain points, consider building positive customer sentiment by offering a reward or loyalty program for repeat customers.

Measurement 195

Measurement Hotels Social Media Hospitality 195

Retently

JANUARY 25, 2023

Launch loyalty programs For 78% of US consumers , a good loyalty program encourages them to buy more, while 72% are more likely to recommend brands to others. Additionally, it can also help attract new buyers, as potential customers may be more likely to shop with a brand that offers a loyalty program.

Loyalty Programs 31

Loyalty Programs Advertising Loyalty Social Media 31

CSM Magazine

MARCH 28, 2025

Personalize the Experience Use customer names, remember preferences, and tailor your communication to individual needs when possible. Provide Clear Communication Avoid jargon and be concise. Acknowledge Customer Loyalty Reward long-term customers through loyalty programs , discounts, or personalized offers to show appreciation.

Customer Service 52

Customer Service Loyalty Programs Culture Social Media 52

ShepHyken

MARCH 24, 2025

Starbucks Raises the Bar on Customer Loyalty with Ad Campaign from Anomaly by Andrea Surnit (DesignRush) Companies that integrate storytelling, sensory marketing, and customer incentives can cultivate long-term relationships that ultimately drive revenue. My Comment: Lets take another lesson from Starbucks.

Article 75

Article 2025 Customer Service Healthcare 75

ShepHyken

SEPTEMBER 15, 2024

Beat Your Best Quality Scores – 15 Quick Wins by Megan Jones (Call Centre Helper) Improving quality scores in customer service is an ongoing process that requires dedication, effective communication, and continuous training. The best loyalty programs are actually repeat-customer programs.

Article 88

Article Loyalty Programs Customer Service 2024 88

Optimove

DECEMBER 11, 2024

Key takeaways: Adopting best practices for communicating with new and current customers ensures they will do business with you throughout the year, not just during the holiday shopping season. a discount on their first purchase or enrollment in a loyalty program). city populates from zip code, state dropdown lists, etc.).

E Commerce 52

E Commerce E-support Loyalty Programs Social Media 52

Win the Customer

SEPTEMBER 21, 2020

Having customer support can assist you in effectively communicating with your customers and equip them with the proper level of support. Both pre- and post-sale can be made easier with a support system at your disposal by enabling you or a customer service representative to communicate with the customer. Improve Your Customer Support.

E Commerce 111

E Commerce Sales Customer Engagement E-support 111

CSM Magazine

OCTOBER 21, 2024

Provide Multiple Communication Channels Customer communication plays a significant role in shaping their overall experience with your brand. In an era where customers expect instant and seamless support, it is important to offer multiple communication channels.

Customer Experience 52

Customer Experience Social Media Customer Centricity Loyalty Programs 52

Ecrion

JULY 23, 2020

Establish a Loyalty Program | 7. Although social media can be used to fluidly communicate with your audience, you can’t assume that everyone who buys from your brand is going to follow you on those platforms. Find out more from our Personalize Customer Communications Infographic or: talk to an expert today.

Customer Retention 102

Customer Retention Loyalty Programs Loyalty Social Media 102

Optimove

FEBRUARY 12, 2025

Examples: Make sure to: Provide discounts on spring-themed items for holiday shoppers Launch loyalty programs that give early access to seasonal collections Promote Christmas in July campaigns to re-engage customers mid-year #4. Also try using gamification to power customer interaction through fun and exciting tournaments or programs.

Customer Retention 52

Customer Retention Loyalty Programs Download Loyalty 52

Oracle

APRIL 15, 2021

Customers want convenient communication. Organizations that embrace omnichannel communication enjoy benefits including a higher customer lifetime value ( CLV ), higher retention rates, and a greater likelihood for customers to be their best form of marketing: word of mouth, both online and offline. 21 CX Predictions for 2021.

2021 94

2021 Loyalty Programs Poor Customer Service Loyalty 94

InteractionMetrics

MARCH 27, 2025

Develop Reward and Loyalty Programs Loyalty programs aren’t just about offering punch cards or reward points (although sometimes, they can be). Theres tons of room for creativity when you offer a loyalty program. And when you build a good loyalty program, customers feel truly valued.

Customer Retention 52

Customer Retention Metrics Net Promoter Score Loyalty Programs 52