eglobalis
OCTOBER 21, 2024
Introduction As companies mature, they face increasingly complex decisions about how to handle customer complaints and negative feedback on social media. Studies by Forrester reveal that unaddressed complaints on social media can increase customer churn by up to 15%.
InMoment XI
OCTOBER 10, 2024
of the global population uses social media? And over one in four users are using social media to either find things to purchase or find inspiration for things to do and buy. Social media usage is growing every year, and the rate at which consumers are using social media to interact with brands is increasing with it.
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eglobalis
NOVEMBER 5, 2024
Laying the Foundation for Social Media and Customer Connection Solis’s first book, Engage! established a foundational understanding of social media’s role in business. I was exploring the concept of “No Distance” in social media, and initially, it took me time to connect with Solis’s insights.
eglobalis
NOVEMBER 12, 2024
Leaders who encourage cross-functional communication ensure their service teams have the full context of client interactions, which can reveal additional opportunities to exceed expectations. Tailoring interactions—from language choice to communication frequency—demonstrates an understanding of the client’s unique preferences and personality.
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Whether via chat bot, email, or social media, every customer should have the same opportunity to resolve their queries. With the numerous changes in the market, it is critical that your CX strategy can evolve and better support your customers regardless of where they are in their journey.
BirdEye
FEBRUARY 5, 2025
Restaurant social media marketing is not just about posting a few pictures of food anymoreits about creating a space where your customers connect, trust, and get inspired to visit. Table of contents Why restaurant social media marketing is important?
GetFeedback
NOVEMBER 20, 2019
But one sometimes overlooked method of collecting feedback is by meeting your customers where they are— distributing surveys through social media. . Why social media is a gold mine of customer feedback. billion people use social media. . And of those 2.82 billion people, many are your customers. .
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