CloudCherry

JANUARY 22, 2020

A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” Altogether, your requirements should be clear and documented, and they should be communicated to every stakeholder involved in the process.

White Paper 243

White Paper Social Media Feedback 2019 243

ShepHyken

NOVEMBER 16, 2016

Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. A quick Google search on the word marketing reveals this from the American Marketing Association (And, they should know!):

White Paper 134

White Paper Marketing Customer Experience Advertising 134

Beyond Philosophy

MAY 14, 2015

Parature is a research and advisory firm specializing in communicating service-centric best practices. More and more of your Customers believe access to self-service options is essential to their relationship with your business. Knowing this, it is critical that you plan your self-service options well.

White Paper 160

White Paper 2014 2015 2012 160

C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. Be responsive and proactive in communications. This is the second part of “The 23 Keys to Creating Raving Fans” post by Alan Hale from CMG (Consight™ Marketing Group) in Chicago. Continue Reading.

White Paper 127

White Paper Customer Relationship Management Download NPS 127

Beyond Philosophy

SEPTEMBER 13, 2016

Informal communication programs can work, if and because both stakeholder groups feel they are getting information and advice from individuals and entities they know and trust. Be both strategic and tactical. Seek to leverage and influence, not control. Seek to leverage and influence, not control.

Social Media 136

Social Media White Paper Multi-Channel B2C 136

Kayako

OCTOBER 6, 2015

Here’s an example of how this would look, from the table of contents for a Kayako ebook: The Ultimate Guide to Communicating Product Feedback. White papers. White papers are similar to ebooks, but they are generally shorter and focused more narrowly targeted. Landing pages.

White Paper 96

White Paper Marketing Blog Social Media 96

Avaya

AUGUST 25, 2017

As Hurricane Harvey approaches the coast of Texas, Avaya wants to ensure that we all review our plans to keep communication systems running at peak performance and stabilized when disaster strikes. Keeping communication systems running often includes a great partner with a deep bench of experts who have experience in many complex situations.

Communication 64

Communication White Paper 2012 Events 64

Beyond Philosophy

JUNE 4, 2015

The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. Is communication, and are marketing efforts, omni-channel, micro-segmented and even personalized? So, is your company ‘human’?

Financial 144

Financial White Paper Books Airlines 144

LiveChat

JUNE 8, 2018

Effective communication is the key to building and nurturing any relationship – be it personal or professional. Even in business, communicating with customers effectively can help you gain their loyalty – leading to repeat purchases, positive word-of-mouth, and referrals. Pay Close Attention to Your First Impression.

Communication 66

Communication Social Media B2C White Paper 66

Beyond Philosophy

NOVEMBER 28, 2016

Through targeted research, and resultant training, communication, process, and reward and recognition programs, what we define as ambassadorship formalizes the direction in which employee engagement has been trending toward for years. Those question are: 1) Really? and, 2) Where’s the consistent proof for individual companies?

Engagement 145

Engagement White Paper 2015 Consulting 145

ShepHyken

JUNE 24, 2019

5 Communication Tips That Will Boost Customer Trust by Syed Balkhi . Dimelo) In this white paper, a number of our expert’s breakdown why changing your strategy to unify your communications across multiple channels can help you adapt to changing customer behavior. Guide: 8 Expert Tips To Go Omni-Digital by Dimelo.

Article 116

Article 2019 Customer Service Poor Customer Service 116

Talkdesk

MAY 22, 2020

The key to generating support for a new idea is consensus building , a practice of patience, active listening and clear communication. White papers: What research already exists? I looked into white papers and blogs from industry leaders in the contact center operation space. I made sure to note the outcomes.

White Paper 94

White Paper Contact Center Call Center Technology 94

Talkdesk

MAY 28, 2020

In the white paper “ Voice over VPN vs. voice over cloud: a side-by-side comparison ” we explore why a cloud alternative makes the most sense in terms of speed, cost and reliability when you need to transition thousands of customer support agents to a work-from-home (WFH) environment.

White Paper 79

White Paper Contact Center Download Connections 79

Avaya

AUGUST 25, 2017

Avaya wants to ensure that we all review our plans to keep communication systems running at peak performance and stabilized when disaster strikes. Keeping communication systems running often includes a great partner with a deep bench of experts who have experience in many complex situations. Learn more at our Help Center.

Communication 53

Communication White Paper 2012 Events 53

Customer Bliss

FEBRUARY 21, 2019

’” Rekha shares that she spent a lot of time communicating with her team, asking questions, and learning alongside them, so she could understand how things were done. She read a lot of white papers and webinars, research articles from CCXP and followed the competencies of CCXP assessment and looked at NPS and CSAT research.

Telecommunications 120

Telecommunications White Paper Culture NPS 120

Beyond Philosophy

AUGUST 17, 2015

Because experience and value delivery are so often multi-channel, even omni-channel, the consistency and reliability we’re discussing must, today, extend across all modes of communication and conveyance. It’s the most essential ingredient in effective communication. Michael Lowenstein, Ph.D., appeared first on.

White Paper 100

White Paper Multi-Channel Hotels Banking 100

Comm100

MAY 20, 2020

Long gone are the days when customer service teams could offer just one communication channel to their customers. It’s not up to the brand how they communicate to the customer – it’s up to the customer to choose how they speak to the brand. So why is it so important to connect every communication channel together?

Omnichannel 64

Omnichannel White Paper Customer Service Download 64

Customer Bliss

FEBRUARY 21, 2019

’” Rekha shares that she spent a lot of time communicating with her team, asking questions, and learning alongside them, so she could understand how things were done. She read a lot of white papers and webinars, research articles from CCXP and followed the competencies of CCXP assessment and looked at NPS and CSAT research.

Telecommunications 111

Telecommunications White Paper Culture NPS 111

Topdown

MAY 28, 2019

We have been writing about the convergence of customer communications management (CCM) and digital customer experience (CX) management technologies for over four years. We researched with Forrester , produced an ebook , and authored a white paper , all digging deeper into the detailed why’s and how’s of the topic.

White Paper 48

White Paper Communication Customers Technology 48

Quadient

MAY 23, 2022

These departments may have different databases, incompatible software, and may even lack efficient communications channels with each other. Quadient’s award-winning solution, Inspire, helps companies design, manage, and deliver personalized, compliant communications across all channels from one centralized platform. Dick Bucci.

Contact Center 105

Contact Center White Paper Document Social Media 105

Customer Bliss

JUNE 27, 2017

She also downloaded “tons of white papers” and read thought leadership (including one of my books!). This is all about communicating the message and building rapport with stakeholders. She also went out and tried to meet as many customers as possible, including lapsed customers. Are you bossy?

Retail 0

Retail Leadership Customer Experience White Paper 0

One Millimeter Mindset

JANUARY 28, 2019

How much profitability is lost due to workplace communication disconnects? What might your professional success roadmap look like if you focused on developing soft skills and acumen essential to bridging the cross-functional communication gaps which erode profitability? Her playbook of communication hacks, Do YOU Mean Business?

White Paper 73

White Paper Workshop Roadmap Communication 73

Integrity Solutions

APRIL 19, 2024

This kind of research and intention helps you stay informed, and that gives you a wealth of insight and opportunities to personalize not just what you communicate but when. It’s also important to recognize that a person’s Behavior Style influences how they communicate, make decisions and relate to others.

Sales 103

Sales Loyalty White Paper Contact Center 103

Avaya

JANUARY 29, 2019

Performance Management – Set and communicate goals across the organization, and measure performance against them; make corrections as needed using actionable insights. Read the “ Using Workforce Optimization to Enhance Your Customer Experience Strategy ” white paper.

White Paper 67

White Paper Engagement Contact Center Customer Experience 67

GetFeedback

FEBRUARY 15, 2019

They’ve either signed up for your trial, downloaded a white paper or ebook, or possibly just visited your website. Their feedback can inform strategy and customer communications. The customer lifecycle has been written about plenty, but when it comes to NPS segments, we suggest focusing on these 5 key groups. Who are they?

Net Promoter Score 150

Net Promoter Score NPS White Paper Feedback 150

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Make sure everyone is on the same page by over-communicating when necessary. Embracing the Golden Rule in Your Operations.

Customer Success 80

Customer Success White Paper Loyalty Webinar 80

Calabrio

JANUARY 2, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. Seamless and consistent communications. We’ve made it easy to communicate with us.

Brands 88

Brands White Paper Social Media Webinar 88

One Millimeter Mindset

OCTOBER 8, 2018

Are our engagement experience tactics building bridges – or barriers – to the next communication? Download my white paper on selling to skeptical decision makers. Then put ourselves in the shoes of current and potentially future customers. Do they want to marry us, or run the other way? That is scary stuff, folks.

Engagement 74

Engagement Customer Experience White Paper Magazine 74

One Millimeter Mindset

APRIL 10, 2019

Learn more by downloading my white paper: New Strategies for Selling to Skeptical Technical Decision Makers by clicking on this LINK. There is no better way than storytelling to bridge communication disconnects between professional disciplines, paygrades and levels of education. Why move beyond the stuff that gives them Pause?

White Paper 13

White Paper Download Customer Retention Presentation 13

Comm100

FEBRUARY 11, 2025

Because its two-way communication, students can respond and send follow-ups right away. Download now White Paper Its Time to Adopt a Different Approach Universities pour time, money, and effort into attracting students, but keeping them engaged, supported, and on track to graduate? No more dead time.

White Paper 52

White Paper Financial Banking Demo 52

ClearAction

DECEMBER 19, 2014

There's no such thing as over-communicating in your quest to build company-wide shared vision. Extending the C-team's shared vision across all managerial levels is equally important. It's a well-known fact that many strategies are doomed by execution breakdowns. Early-and-often are the watchwords.

Customer Experience 116

Customer Experience White Paper ROI Sports 116

ShepHyken

NOVEMBER 24, 2017

Communication is key to great service. Brooke Harper is a seasoned writer and sales consultant and has written hundreds of articles and white papers covering all aspects of B2B sales, phone marketing, and advanced sales strategy. Not sure where your customers go when they’re online? Then try asking them, through a survey.

Social Media 88

Social Media Blog Customer Service White Paper 88

Comm100

MAY 20, 2020

Long gone are the days when customer service teams could offer just one communication channel to their customers. It’s not up to the brand how they communicate to the customer – it’s up to the customer to choose how they speak to the brand. So why is it so important to connect every communication channel together?

Omnichannel 52

Omnichannel White Paper Customer Service Download 52

Up Your Service

MAY 25, 2017

In the white paper, Engineering a Service Revolution that was recently cited in Harvard Business Review , we outline Four Rules, including a rapid and comprehensive plan to educate and motivate employees at all levels,leaving little room for negative influence to grow or fester. Focus on Service Education.

Culture 75

Culture White Paper Workshop Customer Satisfaction 75

Comm100

JANUARY 6, 2022

In a 2021 Harvard Business Review white paper on customer experience , eight executives from a variety of organizations and industries provided their definition for what CX is, and how it’s measured. In fact, 73% of customers choose live chat as their preferred channel to communicate with companies. Available 24/7 .

2022 98

2022 Customer Experience Omnichannel White Paper 98

Calabrio

JANUARY 2, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. Seamless and consistent communications. We’ve made it easy to communicate with us.

White Paper 76

White Paper Social Media Webinar 2020 76

Comm100

JANUARY 21, 2020

While social media is an important part of the B2B discovery process, communication with these customers usually involves more traditional channels, such as email. B2C consumers tend to prefer online channels such as live chat, texting, and social media above traditional communication. B2B tends to expect responses within 1-24 hours.

Customer Journey 85

Customer Journey Social Media B2C Omnichannel 85