InMoment XI

NOVEMBER 13, 2024

It provides a competitive advantage. With effective customer experience management , you can re-engage customers who might otherwise be lost to your competition. This can include CRM data, social media, call center logs, service requests, and chat messages. It provides a competitive advantage.

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

Thematic

FEBRUARY 12, 2025

Is your business on social media? In this digital age, brands need more than just social listening—they need real-time insights to stay ahead of the conversation. But here’s the challenge: millions of posts, comments, and reviews flood social media daily. They need text analytics for social media.

Social Media 62

Social Media Insights Feedback Brands 62

GetFeedback

DECEMBER 21, 2018

Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. billion per year due to avoidable consumer switching. consumers say customer experience at most companies needs Improvement. (

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

InMoment XI

AUGUST 3, 2023

Emails, social media posts, customer reviews, call center transcripts, and open-ended survey responses—all hold crucial information about customer sentiment and preferences. This agility ensures that businesses remain competitive and stay ahead in the fast-paced and ever-changing marketplace.

Customer Insights 366

Customer Insights Insights White Paper Social Media 366

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Because they have 75 unique social media accounts across Facebook, Instagram, and Twitter, they must tailor all of their content to match each local audience’s specific needs and preferences.

Social Media 116

Social Media Management Brands Communication 116

GetFeedback

JANUARY 19, 2020

Public comments on social media sites like Twitter, Facebook, LinkedIn, and review sites. Winning (25%): “outcomes can be quantified” or “created a competitive advantage.”. Winning CX initiatives use text and social media at least 80% of the time, compared to half of those in a Developing stage.

Touchpoint 365

Touchpoint Customer Journey Measurement Social Media 365

InMoment XI

NOVEMBER 30, 2023

Consumers today rely heavily on online information and reviews, making brand reputation management a top priority. When your brand identity is cohesive and mirrors the values that matter most to your business, it becomes a powerful tool for connecting with consumers on a deeper level. Key Features and Functions 1.

Brands 284

Brands Management Multi-Channel Social Media 284

InMoment XI

MAY 31, 2022

Of these three, understanding customers’ emotions shouldn’t be given short shrift: 69% of consumers say that emotions count for over half their experiences. And don’t discount the data your customers volunteer on social media and review sites. Remember, there is a good reason for that. Good luck on your journey!

Customer Journey Mapping 396

Customer Journey Mapping Customer Journey Net Promoter Score Touchpoint 396

InMoment XI

OCTOBER 23, 2024

Here are a few reasons why customer experience in banking is an even bigger competitive advantage than ever before: It helps build trust during uncertain times. Offer 24/7 customer service across multiple channels, including mobile apps, social media, chatbots, and live chat. Encourage personalized member services.

Banking 195

Banking Customer Experience Financial Touchpoint 195

InMoment XI

JULY 26, 2024

These services are essential for maintaining a positive perception of your business in the eyes of consumers. Here are a few reasons why reputation management services are essential: Customer Trust and Credibility: Consumers are more likely to trust a business with positive reviews and a strong online presence.

Brands 195

Brands Management Social Media E Commerce 195

GetFeedback

NOVEMBER 7, 2019

Constant online interaction and social media engagement has piqued our need for visual stimulation and trained us to assimilate more imagery than ever before. We call this new reality “ the visual economy ,” and in it, product imagery and interaction along the purchase journey is as important to consumers as the product itself.

Social Media 249

Social Media Competitive Advantage 2016 2018 249

InMoment XI

AUGUST 22, 2024

The consumer market is evolving – as an example, GenZ is looking for a more self-service, seamless solution – if you aren’t leveraging data to evolve those experiences, you are missing out. Integrate all customer interactions across channels, including Google Reviews and social media, to ensure seamless service.

Consumers 150

Consumers Omnichannel Competitive Advantage Social Media 150

BlueOcean

OCTOBER 4, 2023

We would wager, that even with the evolution of AI, brands serving consumers in the Americas will continue to benefit from providing support in French, Spanish, and, for some organizations, Portuguese through a live agent model. and, obviously, for brands serving consumers in Mexico and South America, Spanish is a necessity.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

BirdEye

DECEMBER 28, 2024

Restaurants must continuously update their digital strategies to maintain a competitive advantage in local search results. 12 restaurant SEO strategies to drastically improve your footfall Restaurant SEO doesnt have to be challenging or time-consuming for your multi-location restaurant business.

Social Media 97

Social Media Books Demo Events 97

CloudCherry

SEPTEMBER 19, 2018

Social media, online reviews, product ratings—these platforms have transformed into the customer’s soapbox, empowering them to speak freely about a brand’s strengths and faults. Choosing instead to focus on creating delightful customer experiences gives you: • A competitive advantage over other less customer-focused brands.

ROI 256

ROI Financial CEM Metrics 256

InMoment XI

JUNE 13, 2024

In today’s data-driven world, businesses generate and accumulate vast amounts of text data from various sources, including customer feedback , social media, emails, and internal documents. This can include customer feedback, social media posts, emails, online reviews, internal documents, and more.

Social Media 195

Social Media Document Contact Center Insights 195

InMoment XI

APRIL 9, 2025

Traditional forecasting processes often miss the mark as they dont account for the latest market changes or shifts in consumer preferences. It provides a competitive advantage. Competitor activity, market trends, and economic downturns all impact consumer demand. It boosts investor confidence.

Sales 195

Sales Competitive Advantage Omnichannel Social Media 195

InMoment XI

MARCH 5, 2024

Other examples of unstructured data sources include social media posts, call transcriptions, and customer reviews. Customer reviews can either elevate your brand by increasing consumer trust and brand reputation, or they can deter potential customers away from your business. Why Is Unstructured Data Important?

Customer Experience 195

Customer Experience Social Media Innovation Competitive Advantage 195

GetFeedback

JUNE 9, 2019

You might think that using all the latest resources will give you a competitive advantage. 60% of millennial consumers now expect consistency wherever they interact with your company. When you know how important customer experience is, it can be tempting to enlist the help of as many CX tools as you can.

Competitive Advantage 277

Competitive Advantage Social Media Communication Customer Experience 277

Eptica

OCTOBER 25, 2017

Date: Wednesday, October 25, 2017 Turning customer experience into competitive advantage. At a time when competition is ever-increasing, the experience that consumers receive is central to attracting and retaining their business, and therefore to the company bottom line. Published on: October 25, 2017.

Competitive Advantage 56

Competitive Advantage Customer Experience Social Media 2017 56

TechSee

MAY 19, 2021

consumers required assistance during the pandemic. By streamlining the execution of once complex, labor-intensive, and time-consuming procedures such as basic troubleshooting, billing, data entry, workforce management, and order fulfillment, RPA frees call center staff for higher value-add work. Predict the Future with Data Analytics.

2021 159

2021 Technology Customer Service Competitive Advantage 159

CloudCherry

SEPTEMBER 19, 2018

Social media, online reviews, product ratings—these platforms have transformed into the customer’s soapbox, empowering them to speak freely about a brand’s strengths and faults. Choosing instead to focus on creating delightful customer experiences gives you: • A competitive advantage over other less customer-focused brands.

ROI 225

ROI Financial CEM Metrics 225

Alida

SEPTEMBER 22, 2016

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. According to Vanderbilt, social media and our sharing economy have transformed how people’s tastes are influenced by others.

2016 267

2016 Innovation Marketing Insights 267

Retently

MARCH 11, 2025

But CX isnt just about making things easier its a major competitive advantage. In a market where consumers have endless choices, 73% say a great experience influences their brand loyalty more than price or product. Social media complaints & DMs ensuring negative feedback is addressed quickly before it escalates.

Management 115

Management Customer Experience Roadmap NPS 115

InMoment XI

FEBRUARY 8, 2024

A contact center is a centralized facility or department used by organizations to manage customer interactions through various communication channels, such as phone calls, emails, chat, and social media. This can contribute to a competitive advantage and increased customer loyalty.

Contact Center 195

Contact Center Multi-Channel Social Media Competitive Advantage 195

Thematic

FEBRUARY 24, 2025

Companies that actively apply customer insights boost retention, loyalty, and competitive advantage. Here’s how: Gather real-time feedback through surveys, reviews, and social listening. Social media listening – Analyze comments, mentions, and discussions about your brand.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

NetBase

JULY 24, 2019

Access to digital data makes this a much easier to accomplish in theory – but with so many new competitors entering the game every day, any intelligence effort can quickly become time consuming. Part 4 of our Social Media Analytics Guide contains all the info you could ever need about why competitor analysis is crucial, and what it entails.

Social Media 78

Social Media Metrics Brands Events 78

TechSee

OCTOBER 9, 2018

Millennial consumer attributes. According to Accenture , Millennials have overtaken Baby Boomers as the largest consumer demographic, expected to account for 30% of retail sales — that’s $1.4 According to a report by Pew Research Center , 85% of Millennials say they use social media. She’s a Millennial.

Customer Service 359

Customer Service Virtual Agent Social Media Multi-Channel 359

Thematic

MARCH 26, 2025

Insights from consumers inform the development of new products and features, leading to tangible changes in how companies approach product development." Businesses can gain valuable insights from multiple sources—including support tickets, social media, and app store reviews.

Feedback 62

Feedback Social Media Customers E-support 62

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond.

Hospitality 195

Hospitality Call Center Retail NPS 195

transcosmos Information Systems

JULY 6, 2017

The increasing popularity of social media has given businesses a great opportunity to reach their customers where they’re at in real time. Today, social media plays an important role in the customer service industry. Social media is a channel for people to express their feelings, thoughts, and opinions.

Social Media 78

Social Media Customer Service 2009 2008 78

InMoment XI

FEBRUARY 5, 2024

Whether you operate in retail, financial services, insurance, or any other industry, consumers will not purchase your product or services if you have poor Google business reviews. Up to 94% say a negative review or social media comment has convinced them to avoid a company. That couldn’t be further from the truth.

Competitive Advantage 195

Competitive Advantage 2024 Consumers Feedback 195

BirdEye

FEBRUARY 12, 2024

In today’s digital era, showing up on social media isn’t just an option for brands — it’s a necessity. However, the social media landscape comes with its fair share of obstacles. Table of contents What is multi-location social media? Siloed reporting prevents holistic insights. Watch the Free Demo Now.

Social Media 59

Social Media Multi-Channel Demo Reference 59

InMoment XI

FEBRUARY 23, 2024

Market segmentation is a research strategy that separates different consumers in order to study their preferences, needs, and perspectives in order to optimize business practices, products, and experiences. This segmentation recognizes that consumers’ needs, preferences, and behaviors may vary depending on where they live.

Marketing 195

Marketing Customer Experience Return on Investment Consumers 195

InMoment XI

APRIL 3, 2024

It sets the tone for the entire company/consumer relationship. The digital customer experience has become an essential part of the way that consumers navigate the marketplace. It is common for consumers to switch channels multiple times throughout the course of an interaction. Why is Digital Customer Experience Important?

Customer Expectations 195

Customer Expectations Touchpoint Omnichannel Social Media 195

ShepHyken

JANUARY 8, 2021

H e explores the impact of COVID-19 on contact centres and the consumer response during the pandemic. According to HubSpot, 90% of consumers argue that one channel alone is not enough in terms of customer service, instead preferring an omnichannel experience consisting of email, live chat, social media and contact centres.

E-support 146

E-support Omnichannel Competitive Advantage Customer Centricity 146

Alida

JANUARY 18, 2017

Improving the experience, starting the moment when a consumer decides to buy a car, is key. Looking at transactional data helps, but qualitative feedback is also needed to identify the drivers behind consumer behavior. Pricing is tricky because consumers have conflicting attitudes regarding price negotiation.

Automotive 179

Automotive Retail Competitive Advantage Customer Satisfaction 179