InMoment XI

AUGUST 3, 2023

Addressing the challenge of unstructured data necessitates investing in cutting-edge technologies and data management strategies to unlock its true potential and gain a competitive advantage in the era of data-driven decision-making.

Customer Insights 366

Customer Insights Insights White Paper Social Media 366

Retently

MARCH 11, 2025

Whether its analyzing product reviews, refining post-purchase experiences, or working with marketing and support teams to resolve issues, their job is to make shopping effortless and enjoyable. But CX isnt just about making things easier its a major competitive advantage. Personalization is another major focus.

Management 115

Management Customer Experience Roadmap NPS 115

InMoment XI

MAY 14, 2022

Creating a strong customer-brand identity is also about offering a differentiated experience from your competitors. In addition to customer stories, competitive benchmarking can help your brand understand its position in the market; yet, going beyond simple rankings is imperative. Wrapping Things Up.

Brands 370

Brands Loyalty Retail Competitive Advantage 370

Experience Investigators by 360Connext

APRIL 23, 2024

The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. And they will be rewarded for that focus on the customer! But, leaders, take a deep breath!

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

CSM Magazine

DECEMBER 24, 2024

Much like the concept of futures rollover in financial markets, where contracts are extended to maintain positions without interruption, retaining customers ensures a seamless continuation of revenue contributions over time, reducing the need for constant reinvention or acquisition efforts.

Customer Retention 52

Customer Retention Financial Competitive Advantage Loyalty 52

CSM Magazine

MARCH 19, 2025

In fact, industry experts predict that 90% of global businesses will use AI in their customer support by 2030. The Growing Need for AI in Customer Support 1. The Rise of Global Commerce E-commerce, SaaS companies, and global enterprises now cater to international markets more than ever before.

E Commerce 59

E Commerce E-support 2030 Competitive Advantage 59

InMoment XI

APRIL 25, 2024

This can be done in a variety of ways, and you are going to need effective strategies that resonate with your customers. Based on data and market research, we’ve pulled together some reputation management strategies that are most likely to land with your customers and improve your brand reputation.

Financial 195

Financial Management Banking Insurance 195

Retently

JANUARY 19, 2023

Achieving the much-desirable product-market fit is the ultimate goal of any SaaS business. After all, it means that a company has identified its business niche, has found a profitable market, and has a product that is well-liked by customers – the true Promoters. Product-market fit (PMF) doesn’t happen overnight.

Measurement 157

Measurement Marketing 2007 Competitive Advantage 157

CSM Magazine

NOVEMBER 12, 2024

This understanding has pushed customer retention to the forefront in many businesses today. Yet, while companies have embraced new marketing strategies, retention strategies often lag, with many relying on outdated methods. Using more advanced tools like subscriber analytics can offer deeper insights into customer behaviour.

Customer Retention 59

Customer Retention E Commerce Competitive Advantage Travel 59

Customers That Stick

MAY 13, 2015

Its poor customer service ratings have been magnified and made archetype by a succession of viral customer service stories like this one about a recorded call with a Comcast phone rep and this one a few months later. Cable companies are seeing their competitive advantage reduced to controlling the cable itself, and little else.

Customer Service 146

Customer Service Poor Customer Service 2015 Wireless 146

InMoment XI

JULY 23, 2024

As digital transactions become more prevalent, the ecommerce customer experience is critical for its success. Brands that prioritize this aspect of business often find themselves leading the market, while those that neglect it struggle to compete in a crowded landscape. What Are the Benefits of A Good Ecommerce Customer Experience?

E Commerce 195

E Commerce Measurement Customer Experience E-support 195

InMoment XI

SEPTEMBER 5, 2024

When companies do offer personalized experiences, 78% of those customers who receive that level of personalization are likely to make repeat purchases. With these statistics in mind, it is clear that delivering consistent, memorable experiences is a must for any organization looking to build and sustain a loyal customer base.

Net Promoter Score 195

Net Promoter Score Metrics Voice of Customer Touchpoint 195

CSM Magazine

OCTOBER 30, 2024

Before we jump into funding options, let’s briefly discuss why investing in customer service is essential: Customer Retention : Great customer service leads to increased customer retention, reducing churn rates and increasing lifetime value. Pros: Promotes customer engagement. Quick access to funds.

Customer Service 52

Customer Service Government Competitive Advantage Financial 52

Bob Hayes

NOVEMBER 5, 2017

A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. primarily customer experience or customer success programs). Download the free 22-page white paper by clicking the image.

Competitive Advantage 101

Competitive Advantage Customer Experience White Paper Download 101

BirdEye

DECEMBER 28, 2024

Restaurant SEO is a digital marketing strategy that will improve a restaurant’s visibility in search engine results, helping potential diners find the establishment more easily online. Wrong operating hours, old menu prices, or defunct phone numbers frustrate potential customers and damage trust.

Social Media 97

Social Media Books Demo Events 97

Bob Hayes

NOVEMBER 5, 2017

A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. primarily customer experience or customer success programs). Download the free 22-page white paper by clicking the image.

Competitive Advantage 94

Competitive Advantage Customer Experience White Paper Download 94

InMoment XI

NOVEMBER 15, 2023

Customer Lifetime Value (CLV) : CLV calculates the total value a customer is expected to bring to a business throughout their entire relationship, guiding decisions related to marketing, customer acquisition, and retention strategies. Who Needs Customer Experience Analytics?

Insights 243

Insights E Commerce Customer Experience E-support 243

InMoment XI

JANUARY 2, 2023

Increased competition in nearly every market is leading businesses of all types to search for ways to attract and retain their ideal customers. Customers have unprecedented access to information about products and services. Customers who are promoters score 9 or 10. The reward is market success.

Net Promoter Score 221

Net Promoter Score NPS Metrics Effort Score 221

Optimove

DECEMBER 18, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: This blog delivers nine actionable insights for marketing executives at LATAM iGaming on leveraging data-driven marketing strategies to scale and compete effectively.

Sports 64

Sports Loyalty Programs Omnichannel ROI 64

Thematic

MARCH 26, 2025

" And that’s not in product development; customer feedback is important even in other departments—marketing, customer support, and more. Customer feedback isn’t just limited to surveys. Companies that collect high-quality, actionable feedback are the ones that gain a competitive advantage.

Feedback 62

Feedback Social Media Customers E-support 62

Thematic

MARCH 2, 2025

Why should your business rely on customer insights? We’ll also dive into AI’s role in customer insights, common challenges businesses face, and practical steps to build an insights-driven strategy. In short, customer insights turn data into meaningful, business-changing decisions.

Customer Insights 62

Customer Insights Insights Social Media Feedback 62

TechSee

DECEMBER 17, 2019

Customer churn is a fact of life for every business in every industry, including the utilities sector. No longer dominated by monopolies, utilities have largely become commoditized, with very few competitive advantages to differentiate themselves in the marketplace. Utilities must reduce customer effort.

Customer Experience 136

Customer Experience Competitive Advantage Social Media 2019 136

SurveySensum

NOVEMBER 1, 2024

Over time, loyal customers keep coming back; you don’t have to spend a fortune to find new customers. Competitive Advantage Customers who stick with your brand support your position in the market and reduce price sensitivity. If these customers see a better offer somewhere else, they may switch.

Loyalty 52

Loyalty Customer Relationships Brands Sales 52

TechSee

JANUARY 24, 2019

More efficient than auditory communication, visually highlighting the desired action will enable the customer to comprehend and execute the instructions faster and more satisfactorily. Drives competitive advantage. 4 steps to choosing a provider: There are several live video support solutions on the market.

Contact Center 141

Contact Center Financial Document 2025 141

CSM Magazine

FEBRUARY 16, 2016

The study, conducted by Forbes Insights in association with ServiceSource , reveals that respondents with the highest levels of RLM maturity are 46 percent more likely to be market leaders in customer revenue growth and 36 percent more likely to be market leaders in profitability than RLM laggards.

Competitive Advantage 40

Competitive Advantage B2B Customer Engagement Engagement 40

BirdEye

DECEMBER 26, 2023

Every business owner wants to expand and invest in newer markets. But most struggle with the decision as they have no proof that customers will support it. By monitoring customer signals and feedback, you can know your standing in the market and try to become the #1 choice against all odds.

Brands 105

Brands Social Media Competitive Advantage Measurement 105

Talkdesk

SEPTEMBER 4, 2020

The reimagining of business places the customer at its forefront and affects every aspect of the banking industry — from human resources and security to sales and marketing. Today, the competitive advantage in CX lies with the enablement of business agility through a secure, flexible and customizable cloud contact center platform.

Banking 114

Banking Contact Center Omnichannel Financial 114

Magellan Solutions

APRIL 19, 2023

This guide will help business owners have a better understanding of the importance of customer service and gain a competitive advantage in the market. Increased Efficiency Faster response time is guaranteed when customer service is handled by the outsourcing company which results in increased customer satisfaction.

Insurance 98

Insurance Customer Service Competitive Advantage Exceptional Customer Service 98

BirdEye

DECEMBER 28, 2023

Geofencing marketing works similarly – It’s like setting up invisible storytelling corners around a business. This digital marketing method ensures that the right message reaches the right person at just the right spot. This digital marketing method ensures that the right message reaches the right person at just the right spot.

Marketing 59

Marketing Advertising Social Media Events 59

InMoment XI

DECEMBER 7, 2023

As competition and buyer empowerment compound, customer experience (CX) is proving to be the only truly durable competitive advantage. Regularly tracking and analyzing these metrics can guide your business as you look to make informed decisions that enhance customer satisfaction and loyalty.

Metrics 195

Metrics Net Promoter Score Measurement Customer Experience 195

Totango

JUNE 28, 2022

The primary mission of a Chief Marketing Officer (CMO) is to foster growth, attract new leads, and increase sales by effectively communicating the value the company’s products and services can provide. During an economic downturn, your greatest investment should be in your current customer base.

Return on Investment 78

Return on Investment Competitive Advantage ROI Communication 78

TechSee

FEBRUARY 21, 2022

Practically every business process can be impacted by artificial intelligence, especially repetitive, high-volume, or mainly rule-based processes. There are many ways AI is helping businesses across industries gain a competitive advantage. Enhance Customer Service. Target Marketing and Advertising.

Innovation 109

Innovation Insurance Telecommunications Automotive 109

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar? Don’t know?

Customer Satisfaction 52

Customer Satisfaction Insights Marketing Exceptional Customer Service 52

Wootric

NOVEMBER 4, 2020

Welcome to the “Age of the Customer.” Increased competition in nearly every market is leading businesses of all types to search for ways to attract and retain their ideal customers. Through technology, customers have unprecedented access to information about products and services. The reward is market success.

NPS 122

NPS Net Promoter Score Metrics Effort Score 122

Retently

MARCH 10, 2022

If you set the right pace, opt for straightforward communication and are proactive in your attempts to convert simple features into business benefits, it will definitely add up to your long-term customer base. . Integrate support and marketing tools for a complete overview of the customer experience.

E-support 147

E-support Poor Customer Service Customer Success Customers 147

Pointillist

SEPTEMBER 10, 2020

Customer journey orchestration enables enterprises to engage prospects and customers at optimal points along their journeys, in real time and through the most effective channels. Campaign automation enables a marketer to efficiently define, execute and analyze dozens or hundreds of campaigns.

Customer Journey 128

Customer Journey Touchpoint Customers Interaction 128

SurveySensum

DECEMBER 18, 2024

It focuses solely on the raw score derived from the NPS survey responses within a specific timeframe or among a particular customer base. It helps businesses understand how they stack up against others in the market and identify areas for improvement or competitive advantage. How to Improve Your Net Promoter Score?

Net Promoter Score 52

Net Promoter Score NPS Insurance Metrics 52