eglobalis

NOVEMBER 26, 2024

With practical strategies, global examples, and insights into cultural and operational dynamics, we’ll explore how empathy can evolve into a strategic driver of business outcomes, ensuring it delivers more than words—it delivers results. Let’s connect, and share your insights!

B2B 450

B2B B2C Culture Workshop 450

Alida

APRIL 4, 2017

As these examples show, investing in technologies that bridge offline and online experiences can provide a significant competitive advantage. Insight into customer habits can help companies drive sales by providing insight on which products to offer next. Starbucks transactions completed through the app.

E Commerce 191

E Commerce Retail Innovation Omnichannel 191

Alida

NOVEMBER 25, 2016

In our e-book The 10 Smartest Brands: How They Use the Competitive Advantage of Customer Intelligence , we reveal how companies like D E WALT, LinkedIn and Salomon engage with customers to make better marketing, customer experience and product innovation decisions. Increasing revenue with NewsCorp Australia.

ROI 269

ROI Measurement Brands Net Promoter Score 269

InMoment XI

OCTOBER 7, 2024

With AI-powered improvement suggestions, more robust API integrations and intelligent automation, competitor review data ingestion, and individual speaker insights from customer conversations—it’s time to take your CX program to new levels. Understand Conversational Experiences: Reduce time to insights and improve program engagement 2.

Events 243

Events Competitive Advantage Innovation 2024 243

eglobalis

JANUARY 13, 2025

Designed for seamless integration with CRM systems, it offers real-time insights, proactive recommendations, and automation to streamline workflows. Additionally, well examine key implementation challenges and offer actionable insights for successful adoption.

Marketing 350

Marketing E-support E Commerce Social Media 350

Alida

JANUARY 7, 2019

For customer experience professionals – those activating the insights customers offer – the winners will be those who earn the right to work inside the system of record’s firewall, engaging the right customers to share data and opinions that can build upon what’s already known by the enterprise. Innovation will become repeatable.

2019 212

2019 Customer Experience Customer Centricity Competitive Advantage 212

Experience Investigators by 360Connext

APRIL 23, 2024

The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. A strategic outcome in any area of business is to get ahead (and stay ahead) of the competition.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

InMoment XI

NOVEMBER 18, 2024

Better Product Development Customer behavior insights can allow your company to make data-driven decisions about product offerings. Competitive Advantage Understanding customer behavior can be a key differentiator in today’s business environment.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

InMoment XI

NOVEMBER 30, 2023

These platforms aggregate data from various online sources, including social media, review sites, news articles, and other digital channels, providing comprehensive insights into how a brand is perceived. Analyzing competitor strategies and market perceptions provides valuable insights for refining your own brand positioning.

Brands 284

Brands Management Multi-Channel Social Media 284

InMoment XI

MAY 14, 2022

The truth is, most Nike customers are just like you and me: casual athletes or city dwellers who are drawn to the aura of innovation and inspiration associated with The Swoosh. Step #2: Understand Your Industry, Position, and Competition. Yet, when a shoe represents something we identify with or aspire to attain, we’re drawn to it.

Brands 370

Brands Loyalty Retail Competitive Advantage 370

Alida

NOVEMBER 28, 2017

Innovative companies are getting huge results from their insight communities in less than one year. According to Laura-Lynn Freck, senior manager for shopper and category insights at Red Bull, getting customers and stakeholders excited is table stakes, but that’s not all. So, what’s their secret? Keep it light and fun.

Insights 100

Insights Competitive Advantage Innovation 2017 100

InMoment XI

MARCH 5, 2024

Analyzing these transcripts with solutions such as conversation intelligence can reveal valuable insights into customer preferences, concerns, and issues, which can inform business strategies and improve customer service. Innovation: Unstructured data fuels innovation by providing new sources of inspiration, creativity, and discovery.

Customer Experience 195

Customer Experience Social Media Innovation Competitive Advantage 195

InMoment XI

NOVEMBER 13, 2024

It provides rich insight into specific pain points. It provides a competitive advantage. With insights into customer behavior, you can act faster and smarter than competitors. Using these insights, you can create actionable customer segments based on customer behavior data. It provides stronger customer insights.

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

BlueOcean

JULY 12, 2018

Viewing your supplier as an extension of your internal organization invites the opportunity for knowledge sharing, process improvements, risk reduction, and product/service innovation. If you’re looking to improve supplier relations, check out the article > Related: 5 Insights About Sourcing and Developing Strategic Partnerships.

Customer Care 185

Customer Care Contact Center Competitive Advantage B2B 185

Alida

JUNE 23, 2017

This move isn’t the company’s first foray in the grocery business—in the past, it introduced innovations like AmazonFresh, a delivery service, and Amazon Go, a register-less, grab-and-go store—but it is undoubtedly the biggest and most consequential to date. Contrary to popular belief, Amazon’s biggest competitive advantage is not innovation.

Retail 153

Retail Competitive Advantage 2013 Customer Centricity 153

Bob Hayes

JULY 1, 2015

Analytical Innovators use analytics differently. In their continuing study of analytics, MIT and SAS recently published new research about how Analytic Innovators optimize their data science capabilities. Analytical talent plays a crucial role in the success of Analytical Innovators. Analytics don’t occur in a vacuum.

Innovation 106

Innovation Competitive Advantage Measurement Insights 106

TechSee

MAY 19, 2021

With these numbers, it’s no surprise that Forrester data shows that over 44% of customer service organizations are already using RPA to help them gain a competitive advantage. This is why emotional analytics features so prominently in many technological innovations designed to enhance customer retention.

2021 159

2021 Technology Customer Service Competitive Advantage 159

InMoment XI

JUNE 13, 2024

However, extracting meaningful insights from this unstructured data can be challenging. This process is crucial for making informed decisions, enhancing the customer experience , and maintaining a competitive edge. This proactive approach allows companies to adapt and innovate faster than their competitors. What is Text Mining?

Social Media 195

Social Media Document Contact Center Insights 195

GetFeedback

MARCH 1, 2019

GetFeedback’s top competitive advantages . Below are our top competitive advantages. We focus on innovative, easy solutions that work. In this post, we’ll share our key features that help companies put their customers in focus and, in doing so, effortlessly deliver great customer experiences.

Customer Experience 186

Customer Experience Competitive Advantage Omnichannel Feedback 186

InMoment XI

SEPTEMBER 5, 2024

VoC data is also a valuable source of insights for innovation. Understanding customer pain points and desires can guide the development of new products or features that address unmet needs, giving companies a competitive advantage. Solicit customer feedback to evaluate new ways of gaining a competitive advantage.

Net Promoter Score 195

Net Promoter Score Metrics Voice of Customer Touchpoint 195

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. Their story exemplifies that the utilization of AI can keep any business competitive and relevant by modernizing their approach.

Hospitality 195

Hospitality Call Center Retail NPS 195

TechSee

FEBRUARY 21, 2022

There are many ways AI is helping businesses across industries gain a competitive advantage. AI can help uncover insights from masses of unstructured data and provide meaningful insights that help drive essential business decisions. 10 Ways AI Can Transform Your Business. Enhance Customer Service. Make Sense of Data.

Innovation 109

Innovation Insurance Telecommunications Automotive 109

Thematic

MARCH 2, 2025

This staggering statistic highlights why businesses must prioritize customer insights and invest in analysis tools to understand their audience better. So, what are customer insights? Customer insights are actionable understandings derived from customer data that help businesses improve their strategies. So, let’s go!

Customer Insights 62

Customer Insights Insights Social Media Feedback 62

CSM Magazine

DECEMBER 3, 2024

AI in Today’s Business Landscape AI has transformed the operations of businesses by improving efficiency and enhancing customer engagement and innovation for those who utilize it effectively. Tailored Solutions for Real Competitive Advantage The key essence of AI consulting is its focus on customization.

Competitive Advantage 52

Competitive Advantage Consulting E Commerce E-support 52

Thematic

FEBRUARY 24, 2025

That’s the power of customer experience insights—real-time feedback and data-driven analysis that help businesses understand what customers want, what frustrates them, and how to improve their journey. Companies that actively apply customer insights boost retention, loyalty, and competitive advantage.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Thematic

FEBRUARY 10, 2025

When used correctly, this tool will give you insights about your own business as well as your target market. More importantly, it opens doors to enhanced customer experiences, better decision-making, operational efficiencies, and competitive advantages by uncovering trends and patterns that otherwise go unnoticed.

Insights 62

Insights Net Promoter Score Social Media Telecommunications 62

Alida

FEBRUARY 1, 2017

The study, called Wantedness, reveals eye-opening insight on what it takes to attract and retain customers. For this reason, insight into your customers’ lives has never been more important. “My For many business leaders, that’s not only an important question—it is the question. Here’s why. Understand the values of your consumers.

E-support 159

E-support Competitive Advantage Touchpoint Consumers 159

Experience Investigators by 360Connext

JULY 11, 2023

Without a clear understanding of what to do with the insights gathered, organizations struggle to improve the customer experience substantially. They establish a culture of learning and innovation, where feedback is embraced, and lessons learned are used to drive meaningful change.

Customer Experience 110

Customer Experience Competitive Advantage Leadership Customer Centricity 110

Magellan Solutions

JUNE 23, 2023

Innovation continues to be a critical factor in the evolving business landscape. Small and medium enterprises aiming to stay competitive face opportunities and problems from the fast-paced implementation of artificial intelligence across the workplace. Outsourcing AI has helped companies by allowing these technologies to automate tasks.

Competitive Advantage 98

Competitive Advantage Innovation Presentation Customer Satisfaction 98

Alida

OCTOBER 15, 2017

At CX and the City over one hundred customers, insights, marketing and CX professionals across 5 countries joined us in Singapore to explore the future of customer relationships in Asia Pacific. At a base level, many don’t yet have a holistic picture of the customer journey and most are unable to harness actionable insight to enhance CX.

Competitive Advantage 100

Competitive Advantage 2017 2025 Customer Journey 100

Calabrio

FEBRUARY 28, 2025

Analytics Voice Analytics: Unlock Insights in Your Contact Center Conversations Share In the data-driven contact center of today, understanding the nuances of customer conversations is paramount. And with the help of voice analytics solutions, call centers can leverage AI to turn the voice of the customer into a source of valuable insights.

Contact Center 52

Contact Center Insights Average Handle Time Call Center 52

ShepHyken

SEPTEMBER 10, 2021

Use customer surveys to improve customer insight and offerings. . It also enables businesses to differentiate themselves and gain a sustainable competitive advantage. . Expectation: Customers expect innovation. Customers expect constant innovation. Here are three ideas to keep innovation on track: .

Customer Experience 103

Customer Experience Advertising Customer Expectations 2011 103

Lumoa

JANUARY 9, 2018

Much of the improvement has been driven by advancements in product innovation and digital technology. Customers want unique, special and innovative. I’ve asked many customer service professionals and customers alike for their feedback and have never had a shortage of insights for improving the customer experience.”.

2018 133

2018 Customer Experience Competitive Advantage 2017 133

Customer Bliss

MARCH 30, 2017

IBM was among the first larger brands to open a customer experience lab, and at the time they noted three major goals: Enhanced customer insight: The goal was to better predict individual customer behavior across multiple channels. What are customer experience labs? The yin and yang of customer experience labs.

Customer Experience 195

Customer Experience Banking Net Promoter Score Call Center 195

C3Centricity

MARCH 12, 2024

What is the cornerstone of sustainable growth and competitive advantage today? By leveraging data analytics, marketers can gain insights into customer preferences, behaviour, and purchase history, enabling them to tailor their messaging and offerings.

Customer Engagement 118

Customer Engagement Engagement Competitive Advantage Entertainment 118

C3Centricity

DECEMBER 10, 2024

Each trend signals a shift in consumer priorities, urging brands to adopt innovative approaches to thrive. Ultra Personalisation to Connect at a More Granular Level Ultra personalisation has evolved from a competitive advantage to an expectation. Why It Matters Personalised experiences increase purchase intent by 80%.

2025 108

2025 Consumers Competitive Advantage 2024 108

CSM Magazine

APRIL 12, 2023

That’s why Reuters Events is inviting you to attend their upcoming webinar ‘Overcoming Adversity: Drive insights into action with AI-powered listening and consumer intelligence’! Click here to join live or pre-order the recording! Hope to see you there! CSM on behalf of Reuters Events

Webinar 52

Webinar Customer Insights Insights Competitive Advantage 52