InMoment XI

MAY 25, 2023

The customer experience (CX) is crucial for any business that wants to succeed in today’s highly competitive market. A great customer experience can lead to increased customer loyalty, higher customer satisfaction, improved brand reputation, increased revenue, and a competitive advantage. How can brands stand out?

Customer Experience Design 363

Customer Experience Design Customer Experience Competitive Advantage User Experience 363

eglobalis

NOVEMBER 3, 2024

By fostering a culture that encourages tailored solutions for its diverse markets, Samsung aligns its CX initiatives closely with its brand’s global, cutting-edge image while allowing for localization. This structure ensures that insights and data from one department are shared across others, creating a unified view of the client journey.

B2B 444

B2B Culture Innovation Loyalty 444

InMoment XI

DECEMBER 3, 2024

Customer experience (CX) is emerging as a significant competitive advantage for businesses. Enlighten: Key skills include CX data collection, analysis, and visualization to ensure actionable insights across the organization. Investing in AI-powered analysis to gain valuable insights from customer experiences.

Customer Experience 195

Customer Experience Competitive Advantage Customer Centricity 2024 195

InMoment XI

JULY 13, 2023

The panelists engaged in insightful discussions, sharing their organisational challenges and best practices, while attendees were to engage in polls aimed at answering three key questions on preparedness, challenges, and changes related to Consumer Duty. What Have Been Your Biggest Challenges in Getting Ready for Consumer Duty?

Consumers 369

Consumers Financial Competitive Advantage Customer Centricity 369

eglobalis

NOVEMBER 26, 2024

With practical strategies, global examples, and insights into cultural and operational dynamics, we’ll explore how empathy can evolve into a strategic driver of business outcomes, ensuring it delivers more than words—it delivers results. Let’s connect, and share your insights!

B2B 408

B2B B2C Culture Workshop 408

eglobalis

DECEMBER 4, 2024

Proponents of this narrative argue that real-time insights, predictive algorithms, and automation will eliminate the need for CX teams, claiming CX will naturally integrate into every process. Claims like these often serve as strategies to generate attention, but its crucial that they offer meaningful insights. Maybe in 100 years.

2030 326

2030 B2B Culture Government 326

Alida

NOVEMBER 25, 2016

In our e-book The 10 Smartest Brands: How They Use the Competitive Advantage of Customer Intelligence , we reveal how companies like D E WALT, LinkedIn and Salomon engage with customers to make better marketing, customer experience and product innovation decisions. Increasing revenue with NewsCorp Australia.

ROI 269

ROI Measurement Brands Net Promoter Score 269

InMoment XI

FEBRUARY 23, 2024

Effective market segmentation is critical to that goal. Every business should know the ins and outs of how their marketing, advertising, and sales team measure up. What Is Market Segmentation? If not, that’s okay because market segmentation isn’t primarily concerned with how many customers you have.

Marketing 195

Marketing Customer Experience Return on Investment Consumers 195

InMoment XI

DECEMBER 5, 2024

Attracting New Members Member Loyalty Competitive Advantage Crisis Management Credit unions are member-driven financial cooperatives. Competitive Advantage The reality is that you are competing not just with other unions but also with larger banks. Why Is Reputation Management Important for Credit Unions?

Management 195

Management 2024 Financial Social Media 195

InMoment XI

NOVEMBER 18, 2024

By identifying specific customer preferences—such as preferred products, content types, or communication channels—you can tailor marketing messages, recommendations, and services to each customer’s needs. Better Product Development Customer behavior insights can allow your company to make data-driven decisions about product offerings.

Customer Journey Mapping 195

Customer Journey Mapping Social Media Customer Journey Competitive Advantage 195

eglobalis

OCTOBER 9, 2024

Consider the Broader Market Demand It’s essential to determine whether the feature is a unique request or if it represents a larger trend across multiple customers. On the other hand, if several clients or different market segments are asking for similar features, this could indicate a significant market need that warrants attention.

Feedback 443

Feedback ROI Innovation B2B 443

InMoment XI

OCTOBER 7, 2024

With AI-powered improvement suggestions, more robust API integrations and intelligent automation, competitor review data ingestion, and individual speaker insights from customer conversations—it’s time to take your CX program to new levels. Understand Conversational Experiences: Reduce time to insights and improve program engagement 2.

Events 243

Events Competitive Advantage Innovation 2024 243

InMoment XI

NOVEMBER 30, 2023

Doing this allows you to cultivate a strong and recognizable presence in the market. These platforms aggregate data from various online sources, including social media, review sites, news articles, and other digital channels, providing comprehensive insights into how a brand is perceived. Key Features and Functions 1.

Brands 284

Brands Management Multi-Channel Social Media 284

Experience Investigators by 360Connext

APRIL 23, 2024

The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. This requires a culture of innovation, and customer experience innovation is a known differentiator in the market.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

InMoment XI

NOVEMBER 21, 2024

The process helps you build a rich dataset that provides insight into customer behavior. Voice of Customer analysis enables you to capture these key insights for customer satisfaction and retention. VoC insights help businesses make data-driven decisions for customer experience (CX) improvements.

Voice of Customer 195

Voice of Customer Loyalty Net Promoter Score 2025 195

Alida

JANUARY 7, 2019

For customer experience professionals – those activating the insights customers offer – the winners will be those who earn the right to work inside the system of record’s firewall, engaging the right customers to share data and opinions that can build upon what’s already known by the enterprise. Companies will control the insight process.

2019 212

2019 Customer Experience Customer Centricity Competitive Advantage 212

InMoment XI

NOVEMBER 13, 2024

It informs effective marketing strategy. Churn prediction helps you tailor your marketing efforts to re-engage customers at risk of leaving. It provides rich insight into specific pain points. It provides a competitive advantage. With insights into customer behavior, you can act faster and smarter than competitors.

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

GetFeedback

NOVEMBER 7, 2019

A 2018 study by Marketing Dive showed that 75% of Gen Z shoppers (those between the ages of 18 and 25) turn to eCommerce to make most purchases. 4: Think of product visuals as your smartest marketing asset. 5: OK, think of product visuals as your smartest and most sharable marketing asset. What will the next few years bring?

Social Media 249

Social Media Competitive Advantage 2016 2018 249

CloudCherry

SEPTEMBER 19, 2018

As businesses strive for that competitive edge, they turn to customer experience management or CEM to better understand the customer’s perspective and improve based on these insights. In today’s customer-centric market, the customer experience is no longer just a marketing factor to consider. Increased sales.

ROI 256

ROI Financial CEM Metrics 256

InMoment XI

OCTOBER 25, 2024

It gives restaurants a competitive advantage. In a crowded market, a well-managed reputation helps differentiate your restaurant from competitors. Positive feedback helps you boost your marketing efforts and showcase your restaurant in a positive light. As a result, you can create and close feedback loops with ease.

Feedback 195

Feedback Management Social Media 2024 195

InMoment XI

DECEMBER 10, 2024

Losing customers never feels good, especially in a hyper-competitive market. It gives you a competitive advantage: Your product and business improvements will likely enhance customer satisfaction. As a result, youll succeed in retaining and acquiring customers to increase your market share.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

SurveySensum

DECEMBER 1, 2023

Thanks to the Internet and digital marketing, businesses can now sell to a much bigger audience. All this makes customer feedback one of the most valuable tools for brands to gain a competitive advantage. You only need to collect the feedback, analyze it, and turn it into an advantage.

Competitive Advantage 52

Competitive Advantage Feedback Brands Insights 52

GetFeedback

MARCH 20, 2019

You do this by gathering and analyzing customer insights and identifying trends and strategies to improve customer experience. In fact, according to the Gartner group , great customer experience is a major competitive advantage—with more than two-thirds of marketers saying their companies compete mostly on the basis of CX.

Customer Voice 210

Customer Voice Net Promoter Score Customer Centricity Competitive Advantage 210

CloudCherry

SEPTEMBER 19, 2018

As businesses strive for that competitive edge, they turn to customer experience management or CEM to better understand the customer’s perspective and improve based on these insights. In today’s customer-centric market, the customer experience is no longer just a marketing factor to consider. Increased sales.

ROI 225

ROI Financial CEM Metrics 225

InMoment XI

MARCH 5, 2024

Analyzing these transcripts with solutions such as conversation intelligence can reveal valuable insights into customer preferences, concerns, and issues, which can inform business strategies and improve customer service. Customers who speak with contact center agents often provide key pain points that they need to be able to identify.

Customer Experience 195

Customer Experience Social Media Innovation Competitive Advantage 195

InMoment XI

MAY 14, 2022

For this, you need powerful analytics capabilities that can derive meaning from the explicit and implicit emotions that relate to identity, and arm your company with targeted insights, prescriptive recommendations, and predictive foresight. Step #2: Understand Your Industry, Position, and Competition. Wrapping Things Up.

Brands 370

Brands Loyalty Retail Competitive Advantage 370

InMoment XI

JUNE 13, 2024

However, extracting meaningful insights from this unstructured data can be challenging. This process is crucial for making informed decisions, enhancing the customer experience , and maintaining a competitive edge. This is where text mining comes into play. What is Text Mining? Get the Report Why is Text Mining Important?

Social Media 195

Social Media Document Contact Center Insights 195

Magellan Solutions

AUGUST 23, 2023

The marketing landscape is changing due to the evolution of Artificial Intelligence (AI). AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. Initially, AI simplified tasks such as email marketing and social media scheduling.

Marketing 98

Marketing Social Media Advertising ROI 98

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond.

Hospitality 195

Hospitality Call Center Retail NPS 195

GetFeedback

MARCH 1, 2019

GetFeedback’s top competitive advantages . Below are our top competitive advantages. We’ve also built strategic omnichannel integrations into other digital channels: Salesforce Chat, Communities, SMS, and various email marketing platforms. In fact, we believe the simpler a CX solution, the better.

Customer Experience 186

Customer Experience Competitive Advantage Omnichannel Feedback 186

InMoment XI

AUGUST 22, 2024

Key Insights from the Study Accessibility to Live Support : 70% of customers struggle to reach a live representative, with 39.6% The consumer market is evolving – as an example, GenZ is looking for a more self-service, seamless solution – if you aren’t leveraging data to evolve those experiences, you are missing out.

Consumers 150

Consumers Omnichannel Competitive Advantage Social Media 150

InMoment XI

FEBRUARY 14, 2024

While omnichannel customer experience focuses on connecting channels throughout the customer journey, integrated CX takes it further by deriving insights from the customer journey and making decisions based on all of the available data. What are the Advantages of Omnichannel Customer Experience?

Omnichannel 195

Omnichannel Customer Experience Social Media E Commerce 195

InMoment XI

FEBRUARY 1, 2024

Spotlight, by InMoment, turns diverse data streams into valuable insights companies can use for their strategy. It offers a deep understanding of customer and employee feedback, transforming complex data into clear and actionable insights. It’s been the change clients in various fields have relied on.

Social Media 195

Social Media Insights Metrics Loyalty 195

InMoment XI

FEBRUARY 8, 2024

Competitive Advantage Organizations that optimize their contact centers are better positioned to differentiate themselves in the market by delivering superior customer service. This can contribute to a competitive advantage and increased customer loyalty.

Contact Center 195

Contact Center Multi-Channel Social Media Competitive Advantage 195

InMoment XI

SEPTEMBER 5, 2024

Often applied as a market research technique by firms looking to achieve a better and more complete understanding of the customer, Voice of the Customer can also help companies measure and understand the experiences that they deliver to customers. VoC data is also a valuable source of insights for innovation.

Net Promoter Score 195

Net Promoter Score Metrics Voice of Customer Touchpoint 195

InMoment XI

JULY 23, 2024

Brands that prioritize this aspect of business often find themselves leading the market, while those that neglect it struggle to compete in a crowded landscape. In a competitive market, providing an exceptional customer experience can be a key differentiator that sets your brand apart.

E Commerce 195

E Commerce Measurement Customer Experience E-support 195

Thematic

FEBRUARY 29, 2024

Getting in-depth insights from customer comments As the Head of Insights, Lee needs to identify what matters most to customer segments and understand why. After struggling to get useful text analysis insights from their customer experience management platform, Lee started to scour the market for alternatives.

Insights 62

Insights Marketing Competitive Advantage Insurance 62