InMoment XI

OCTOBER 23, 2024

Here are a few reasons why customer experience in banking is an even bigger competitive advantage than ever before: It helps build trust during uncertain times. Also, consider investing in self-service technologies such as interactive teller machines (ITMs) to handle basic transactions.

Banking 195

Banking Customer Experience Financial Touchpoint 195

CSM Magazine

DECEMBER 3, 2024

AI tools have the ability to analyze datasets rapidly to uncover insights that may be overlooked by humans as well, as to make immediate decisions that optimize business functions. Tailored Solutions for Real Competitive Advantage The key essence of AI consulting is its focus on customization.

Competitive Advantage 52

Competitive Advantage Consulting E Commerce E-support 52

InMoment XI

JULY 13, 2023

The panelists engaged in insightful discussions, sharing their organisational challenges and best practices, while attendees were to engage in polls aimed at answering three key questions on preparedness, challenges, and changes related to Consumer Duty. What Have Been Your Biggest Challenges in Getting Ready for Consumer Duty?

Consumers 369

Consumers Financial Competitive Advantage Customer Centricity 369

TechSee

MAY 19, 2021

As 2021 gets underway, new technologies to improve customer service are emerging, that help businesses boost their service levels while still keeping a firm eye on their bottom line to ensure business continuity in a challenging economic environment. . New Technologies to Improve Customer Service.

2021 159

2021 Technology Customer Service Competitive Advantage 159

InMoment XI

OCTOBER 7, 2024

With AI-powered improvement suggestions, more robust API integrations and intelligent automation, competitor review data ingestion, and individual speaker insights from customer conversations—it’s time to take your CX program to new levels. Understand Conversational Experiences: Reduce time to insights and improve program engagement 2.

Events 243

Events Competitive Advantage Innovation 2024 243

Experience Investigators by 360Connext

APRIL 23, 2024

The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. And the results that go with them!) Understanding Customer Experience Management (CEM) Let’s start at the beginning.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Calabrio

FEBRUARY 28, 2025

Analytics Voice Analytics: Unlock Insights in Your Contact Center Conversations Share In the data-driven contact center of today, understanding the nuances of customer conversations is paramount. And with the help of voice analytics solutions, call centers can leverage AI to turn the voice of the customer into a source of valuable insights.

Contact Center 52

Contact Center Insights Average Handle Time Call Center 52

eglobalis

OCTOBER 9, 2024

Does your technology stack support the requested feature? Why Not Every Request is Possible: 10 Actionable Insights As much as companies would love to satisfy every customer request, it’s not always practical or feasible. Use customer education to highlight the unique benefits of your solution compared to the competition.

Feedback 516

Feedback ROI Innovation B2B 516

InMoment XI

OCTOBER 24, 2024

Competitive Advantage While most companies claim to be customer-obsessed, a recent study showed that only 15% are actually customer-obsessed, meaning their business is focused on growing by delivering value to their customers. By succeeding in customer engagement, you have a better chance of keeping your customers coming back.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

Thematic

FEBRUARY 12, 2025

In this digital age, brands need more than just social listening—they need real-time insights to stay ahead of the conversation. It’s an AI-powered technology that processes unstructured text data, transforming it into meaningful insights. This insight directly informs product development.

Social Media 62

Social Media Insights Feedback Brands 62

InMoment XI

APRIL 9, 2025

Therefore, businesses must look beyond historical sales data and integrate customer experience insights with their forecasting models for accurate results. It provides a competitive advantage. Resource constraints in technology and the workforce present a significant hurdle for accurate predictions.

Sales 195

Sales Competitive Advantage Omnichannel Social Media 195

InMoment XI

SEPTEMBER 12, 2023

Competitive analysis offers you this lens. This article will walk you through how to conduct an effective competitive analysis, interpret the results, and turn those insights into actionable strategies. These are areas where you have the opportunity to differentiate your business and gain a competitive advantage.

Marketing 195

Marketing Competitive Advantage Return on Investment Poor Customer Service 195

InMoment XI

NOVEMBER 30, 2023

Reputation Management Software Managing your brand and business reputation requires more than just vigilance; it demands strategic precision and technological assistance. Analyzing competitor strategies and market perceptions provides valuable insights for refining your own brand positioning. Key Features and Functions 1.

Brands 284

Brands Management Multi-Channel Social Media 284

Interactions

NOVEMBER 11, 2024

It’s not just about adopting the latest technology—it’s about using it responsibly while keeping a clear focus on delivering genuine value. A Culture of Care: Insights from Shutterstock Chloe shared some fascinating insights from Shutterstock’s journey as a highly digital enterprise. But it’s not just about automation.

Retail 62

Retail Competitive Advantage Contact Center Innovation 62

Retently

MARCH 11, 2025

But CX isnt just about making things easier its a major competitive advantage. They act as a bridge between the customer and teams working with product, marketing, logistics, and support to ensure customer insights lead to tangible fixes. These comments provide deeper insights into specific frustrations or moments of delight.

Management 115

Management Customer Experience Roadmap NPS 115

Alida

APRIL 4, 2017

Invest in the right technology. As these examples show, investing in technologies that bridge offline and online experiences can provide a significant competitive advantage. Insight into customer habits can help companies drive sales by providing insight on which products to offer next.

E Commerce 191

E Commerce Retail Innovation Omnichannel 191

BlueOcean

JULY 12, 2018

While this has been our viewpoint for years, it’s a realization that is finally taking the B2B world by storm, as more companies realize the competitive advantage a strategic partnership affords them. Chatbots are becoming ever more prevalent in the customer service world, but they are still very much a make-or-break technology.

Customer Care 185

Customer Care Contact Center Competitive Advantage B2B 185

InMoment XI

FEBRUARY 8, 2024

Improved Agent Productivity Providing agents with the necessary tools, training, and technology to perform their tasks efficiently. Competitive Advantage Organizations that optimize their contact centers are better positioned to differentiate themselves in the market by delivering superior customer service.

Contact Center 195

Contact Center Multi-Channel Social Media Competitive Advantage 195

CSM Magazine

JANUARY 9, 2025

Turning Payment Security into a Competitive Advantage This approach isn’t just about maintaining compliance it’s about turning payment security into a competitive advantage. The burden of compliance transforms from a daily challenge into a natural part of the customer experience.

Customer Experience 52

Customer Experience Competitive Advantage 2025 Webinar 52

Alida

SEPTEMBER 22, 2016

During the product keynote, Divesh Sisodraker, president and chief product officer at Vision Critical, and Kobi Ofir, chief technology officer at Vision Critical, shared updates on new features in Sparq that will help companies engage more meaningfully with their customers. Use consumer insight through the product innovation cycle.

2016 267

2016 Innovation Marketing Insights 267

GetFeedback

MARCH 20, 2019

You do this by gathering and analyzing customer insights and identifying trends and strategies to improve customer experience. In fact, according to the Gartner group , great customer experience is a major competitive advantage—with more than two-thirds of marketers saying their companies compete mostly on the basis of CX.

Customer Voice 210

Customer Voice Net Promoter Score Customer Centricity Competitive Advantage 210

InMoment XI

JULY 23, 2024

Competitive Advantage: Offering a superior customer experience can differentiate your brand from competitors. Make sure you go through the appropriate market research to unearth insights into your customers’ unique needs and preferences, which will help you tailor your offerings and interactions to meet their expectations.

E Commerce 195

E Commerce Measurement Customer Experience E-support 195

Win the Customer

NOVEMBER 29, 2024

Informed Decision-Making: Customer journey maps provide valuable insights that can inform product development, marketing strategies, and customer service initiatives. Competitive Advantage: By understanding your customers better than your competitors, you can gain a significant advantage in the market.

Customer Journey Mapping 59

Customer Journey Mapping Customer Journey Touchpoint Social Media 59

Think Customers

APRIL 10, 2025

CX can be a competitive advantage When products and pricing are similar, superior customer experience can be the differentiator that wins new business and retains existing clients. Action Point: Ensure all CX-related technology investments align with overall business transformation objectives.

B2B 52

B2B Net Promoter Score Effort Score Financial 52

CSM Magazine

APRIL 18, 2025

Commitment to Innovation Soft2Bet has also been at the forefront of technological innovation, developing tools like the Motivational Engineering Gaming Application (MEGA). Breaking down internal barriers and sharing insights cross-functionally is critical to staying connected to your audience.

Customer Centricity 52

Customer Centricity Culture Competitive Advantage 2025 52

InMoment XI

FEBRUARY 6, 2024

Using information from unstructured data, companies can gain valuable insights into how to improve their brand, products, services, and overall customer experience. Moreover, businesses that effectively harness unstructured data may gain a competitive advantage. Social media also allows you to showcase your brand personality.

Social Media 195

Social Media Marketing 2023 Advertising 195

CSM Magazine

NOVEMBER 26, 2024

This shift toward AI-enhanced interactions transforms the entire customer experience and helps brands stand out in competitive markets, helping customers feel valued with every connection. This customer engagement technology elevates support across all channels and helps increase overall efficiency by filtering requests effectively.

Interaction 52

Interaction Engagement E Commerce E-support 52

Alida

JUNE 23, 2017

With Amazon’s technological horsepower behind it, Whole Foods will have the engine required to build an unbeatable innovation engine. Contrary to popular belief, Amazon’s biggest competitive advantage is not innovation. With Whole Foods’ 450 stores, that has dramatically changed. Grocery is just the beginning.

Retail 153

Retail Competitive Advantage 2013 Customer Centricity 153

InMoment XI

FEBRUARY 2, 2024

The event brought in senior leadership from analytics, CX, insights, and VoC programs from 44 different brands, all with the common goal: sharing how integrated CX is making groundbreaking changes to their companies, customer experiences, and the market as a whole.

Hospitality 195

Hospitality Call Center Retail NPS 195

CSM Magazine

NOVEMBER 4, 2024

Supporting the languages ​​spoken in target growth regions provides a major competitive advantage. The really powerful parts of machine translation are not nuanced human insight, and they are not and cannot be put into cultural context. Customer feedback channels also provide insight. Continuous IT cooperation is vital.

Customer Experience 52

Customer Experience 2030 Culture Competitive Advantage 52

InMoment XI

JANUARY 2, 2023

As competition and buyer empowerment compounds, customer experience (CX), is proving to be the only truly durable competitive advantage. Together, these can give you insight into where you stand and how to improve your CX: Net Promoter Score ( NPS ) Customer Satisfaction (CSAT) Customer Effort Score ( CES ).

Net Promoter Score 221

Net Promoter Score NPS Metrics Effort Score 221

InMoment XI

SEPTEMBER 5, 2024

VoC data is also a valuable source of insights for innovation. Understanding customer pain points and desires can guide the development of new products or features that address unmet needs, giving companies a competitive advantage. Solicit customer feedback to evaluate new ways of gaining a competitive advantage.

Net Promoter Score 195

Net Promoter Score Metrics Voice of Customer Touchpoint 195

CSM Magazine

FEBRUARY 6, 2025

Networking Opportunities: Programs featuring connections with alumni in industries known for customer service (like retail, hospitality, or healthcare) can provide career advantages. Focus on Technology and Data: Modern CRM tools, analytics, and AI are reshaping customer service; the best MBAs equip graduates to leverage these.

Customer Centricity 52

Customer Centricity Leadership Hospitality Healthcare 52

InMoment XI

FEBRUARY 1, 2024

Spotlight, by InMoment, turns diverse data streams into valuable insights companies can use for their strategy. It offers a deep understanding of customer and employee feedback, transforming complex data into clear and actionable insights. This technology uses deep learning models to predict a customer’s future actions or needs.

Social Media 195

Social Media Metrics Telecommunications Loyalty 195

InMoment XI

FEBRUARY 14, 2024

While omnichannel customer experience focuses on connecting channels throughout the customer journey, integrated CX takes it further by deriving insights from the customer journey and making decisions based on all of the available data. What are the Advantages of Omnichannel Customer Experience? Schedule a demo today!

Omnichannel 195

Omnichannel Customer Experience Social Media E Commerce 195

Alida

JULY 26, 2016

The full-day event in Sydney featured some of Asia Pacific’s biggest brands and explored provocative perspectives on the state of customer insight. Deb Fernon, research and insight manager at IAG, shared how the company uses its Imagine Better insight community to improve customer experience, innovation and marketing.

2016 162

2016 Customer Experience E Commerce Insurance 162

Interactions

OCTOBER 23, 2024

Rather, to remain competitive, retailers need to provide more engaging experience that resolve issues with as much customer ease as possible. While Gen AI has made the advancements in AI feel relatively new, many technology vendors have been exploring and advancing AI solutions for decades.

Contact Center 62

Contact Center Retail 2024 Competitive Advantage 62