AI Consulting Services: Tailoring Artificial Intelligence Solutions for Competitive Advantage
CSM Magazine
DECEMBER 3, 2024
Tailored Solutions for Real Competitive Advantage The key essence of AI consulting is its focus on customization.
For America’s Internet Service Providers, Customer Service Is Key to Competitive Advantage
CSM Magazine
MARCH 14, 2025
This means the level and quality of customer service is one of the few areas in which an ISP can establish a genuine competitive advantage. Today, there are dozens of ISPs, each of which offers impressive speeds, unlimited data and other benefits.
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3 Keys to Creating Excellence in Your Customer and Employee Experience with Horst Schulze
Customer Bliss
MARCH 21, 2019
I encourage you to watch the full interview below, as Horst, who’s been deemed “corporate hotelier of the world“ by HOTELS Magazine, shares wisdom that transcends hotel management and can be employed by CX practitioners in any establishment where customers are being served. Schulze is a legendary leader and global titan of business.
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Why 24/7 Customer Support is a Game Changer for Businesses
CSM Magazine
DECEMBER 17, 2024
Competitive Advantage In many industries, customer service can be a differentiator. Providing help all through the day and night enables companies to improve on customer satisfaction, increase customer loyalty and also have a competitive advantage. The fast solution may also avert bad reputations and missed chances.
Top 5 Customer Service & CX Articles for Week of June 17, 2024
ShepHyken
JUNE 17, 2024
The Secret to Dealing With Awkward Customers by Call Centre Helper Magazine (Call Centre Helper Magazine) From repeatedly sending back products and making apparently unwarranted complaints, to demanding something over and above your offer… Not to mention taking up too much of your agents’ time!
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The Hidden Cost of PCI Compliance: Is Your Digital Customer Experience Paying the Price?
CSM Magazine
JANUARY 9, 2025
Turning Payment Security into a Competitive Advantage This approach isn’t just about maintaining compliance it’s about turning payment security into a competitive advantage. The burden of compliance transforms from a daily challenge into a natural part of the customer experience.
7 Ways Customer Retention Impacts Financial Growth
CSM Magazine
DECEMBER 24, 2024
Competitive Advantage Customer retention gives businesses a strong competitive edge. It not only leads to increased revenue and profitability but also provides businesses with a competitive advantage, continual feedback for improvement, and overall growth in various aspects.
Building a Customer-Centric Culture: Lessons from Soft2Bet’s Success
CSM Magazine
APRIL 18, 2025
How Soft2Bet Inspires the Future of Customer Service Soft2Bets story proves that customer-centric cultures arent just buzzwordstheyre competitive advantages. Breaking down internal barriers and sharing insights cross-functionally is critical to staying connected to your audience.
Introducing Kaleyra AI: Tata Communications’ Vision for AI-Driven Customer Engagement
CSM Magazine
DECEMBER 16, 2024
Seamlessly integrating with communication channels and live agent interfaces, the portfolio harnesses Generative AI (GenAI) to deliver a competitive advantage through streamlined, personalized, and highly engaging customer interactions.
What Online Casinos Can Teach Us About Real-Time Customer Engagement
CSM Magazine
MARCH 27, 2025
Lessons Businesses Can Learn from Online Casinos Speed is a Competitive Advantage Online casinos show that quick, frictionless service makes a massive difference. Smart Use of Push Notifications and Alerts Whether its a bonus about to expire or a jackpot heating up, users get timely nudges that drive them back to the platform.
Converse 2022
Uniphore
JANUARY 4, 2022
Umesh was globally recognized in 2016 as one of the ten ‘Next Generation Leaders’ by Time Magazine. Umesh co-founded Uniphore with Ravi Saraogi to bridge the communication gap between man and machine using voice and speech. The MIT Tech Review recognized him as one of the ‘Innovators Under 35’. Who should attend this virtual event and why?
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Why Blanket Discounts Are Not the Answer to the Customer Retention Conundrum
CSM Magazine
NOVEMBER 12, 2024
For those organisations that are looking to carve out a competitive advantage in the publishing industry, developing new ways of building customer loyalty has never been more important. Yet, while companies have embraced new marketing strategies, retention strategies often lag, with many relying on outdated methods.
How Cross-Country Moving Companies Can Deliver Superior Customer Service
CSM Magazine
FEBRUARY 12, 2025
Competitive Advantage : With “cross-country movers” as a hot keyword search, businesses with excellent reviews and high customer satisfaction can outshine competitors. Stronger Brand Loyalty : A satisfied customer is more likely to return for future moves.
5 Top Customer Service Articles of the Week 11-22-2021
ShepHyken
NOVEMBER 22, 2021
Magazine) Organic baby food company Little Spoon unlocked a competitive advantage when a conversation about baby food turned into something bigger. The Secret to a Superb Customer Service Team? Hiring Actual Customers by Gabrielle Bienasz.
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5 Top Customer Service Articles of the Week 1-24-2022
ShepHyken
JANUARY 24, 2022
5 Ways to Ensure Customer Satisfaction in a Supply Chain Crisis by Staples Worklife Magazine. Staples Worklife Magazine) The supply chain crisis is causing product backorders and shipping delays that will affect all shoppers this holiday season. My Comment: Personalization can give you a competitive advantage.
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020
SurveySensum
JULY 14, 2020
Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. LinkedIn : [link]. Website : [link]. Mila Widyani – Head of Customer Experience at CIMB Niaga.
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The Best MBAs for Customer-Centric Leadership
CSM Magazine
FEBRUARY 6, 2025
More details Building Future Customer Experience Leaders Pursuing one of these MBAs can position you as a leader in customer service innovation, turning challenges into competitive advantages while driving customer satisfaction.
Why 90% of Global Businesses Will Use AI Translation in Customer Support
CSM Magazine
MARCH 19, 2025
Companies that embrace AI translation will gain a competitive edge, while those that delay risk falling behind. Heres why businesses should act now: Competitive Advantage Early adopters of AI translation will dominate international markets by providing seamless multilingual support.
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UK Ecommerce Retailers Widen AI Adoption Roadmap to Support Post-purchase Experience in 2025, Data From Scurri and IMRG Reveals
CSM Magazine
OCTOBER 24, 2024
The top five factors driving UK retailers’ adoption of AI were business efficiency (62%), competitive advantage (43%), the need for quality customer service and marketing efficiency (both 38%) and order accuracy (29%).
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Funding Options for Your Customer Service Operation
CSM Magazine
OCTOBER 30, 2024
Competitive Advantage : Businesses known for exceptional service have a competitive edge in saturated markets. Brand Reputation : High-quality service enhances your brand reputation, leading to positive word-of-mouth marketing.
Customer Engagement Leads to Competitive Advantage for B2B Companies, Says New Study
CSM Magazine
FEBRUARY 16, 2016
According to a new report, the practice of Revenue Lifecycle Management—a prescriptive, systemic approach to maximizing revenue throughout the lifetime of the customer relationship—correlates directly with positive measures of corporate performance such as greater overall revenue growth, revenue expansion from existing customers and higher customer (..)
Choosing the Right Software for Multilingual Customer Service in a Connected World
CSM Magazine
FEBRUARY 19, 2025
Competitive Advantage : Stay ahead by meeting modern customer expectations for inclusivity. For Businesses: Global Market Reach : Engage with customers from varying markets and regions. Higher Customer Retention : Offering native language support fosters loyalty. Operational Efficiency : Reduce manual effort through AI-driven tools.
Neuron7’s Resolution Pathways: Transforming Service Delivery with Agentic AI
CSM Magazine
FEBRUARY 27, 2025
The combined power of AI-guided workflows, real-time knowledge capture, and democratized expertise has turned what was once a service bottleneck into a competitive advantage.
Enhancing Customer Experience Through Multilingual Support: The Role of Professional Translation
CSM Magazine
NOVEMBER 4, 2024
Supporting the languages spoken in target growth regions provides a major competitive advantage. Increased Reach and Market Growth Translating products, services, and support content allows businesses to engage with broader international audiences effectively.
Product positioning: 5 straightforward tips for improving your strategy
delighted
MARCH 8, 2022
Competitive advantages. Even if your market is relatively new, you’re likely going to face some competition. What are the key competitive advantages your product has and how can you market and promote them? How can you market this product so that they see it as more attractive or “worth it”?
Incredible B2B Customer Service
The DiJulius Group
MARCH 23, 2016
Carle Publishing is a great example of a business that made the Customer Experience they deliver their #1 competitive advantage. Carle Publishing creates customized printed and digital magazines for regional and […]. Carle Publishing, headquartered in Eastern Canada, competes in a specialized niched marketing industry.
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5 Top Customer Service Articles of the Week 4-25-2022
ShepHyken
APRIL 25, 2022
Instead of treating customer service like an afterthought or an overhead cost, your company has an opportunity to turn customer service into a revenue generator and a strategy to create a long-lasting competitive advantage. Magazine) What makes a brand essential?
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From Orders to Reviews: How AI is Revolutionizing the Restaurant Customer Experience
CSM Magazine
FEBRUARY 19, 2025
Those who embrace these innovations early can enhance efficiency, improve customer satisfaction, and gain a crucial competitive advantage. The question is no longer whether AI will take over, but rather how quickly restaurants must adapt to remain relevant.
AI in Customer Relations: Interaction and Engagement
CSM Magazine
NOVEMBER 26, 2024
Brands investing in artificial intelligence customer relations will gain a competitive advantage, building lasting loyalty and solidifying a reputation for quality support. For instance, advanced chatbots will handle complex inquiries, providing real-time support that enhances CX.
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AI-Powered Call Centers: Reducing Wait Times and Improving First-Call Resolution
CSM Magazine
FEBRUARY 24, 2025
Innovation driven by AI brings advantages to both businesses and their customers. Companies invest in AI to gain a competitive advantage. Artificial Intelligence keeps on changing call center workings, establishing new expectations for customer service standards.
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The Power of Outsourcing: Optimizing Business Expenses and Focusing on What Matters
CSM Magazine
JANUARY 28, 2025
The use of external contractors can free the main participants in the project and the manager, and outsourcing helps to concentrate on the competitive advantages. The biggest benefit is that you dont need to recruit specific specialists for your staff but rather invite certain employees to complete certain tasks.
Top 5 Customer Service & CX Articles for the Week of July 3, 2023
ShepHyken
JULY 3, 2023
If you’re new to creating customer personas, this article includes several ideas and tactics on how to take advantage of this powerful marketing and CX strategy. The Four Secrets to Nordstrom’s CX Success by Saskia Tillers (The CEO Magazine) For any brand, revamping CX will only ever be a valuable exercise.
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Remaining Competitive in Retail: How to Optimize Customer Experience
CSM Magazine
MARCH 24, 2022
Even when customers are transitioned to a third-party servicer, retailers can use FSM to upsell and cross-sell to increase revenue.
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What is a Customer Experience Manager?
CSM Magazine
JULY 12, 2024
Competitive Advantage In a crowded market, exceptional customer experience can be a key differentiator. About the Author Ian Miller is Editor of Customer Service Manager Magazine – the leading resource and community for customer service professionals.
Getting Smart About Omnichannel
CSM Magazine
JANUARY 15, 2021
The power of now is an indisputable competitive advantage. And they need to be able to deliver those messages with the right cadence, at the right moment, across any digital channel or device. Real-time decisions.
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Customer Experience Measurement: Which Metrics Should You Focus On?
Chattermill
JUNE 3, 2019
How many times, in contrast, have you followed the recommendation of a friend or a positive review in a magazine or newspaper? If you had the answer to that question, you’d have a serious competitive advantage in your industry. Think back to a time where you went to a restaurant based on a giant ad? Most likely very few times.
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Helping Companies Build Stronger Customer Relationships
Team Support
OCTOBER 28, 2020
This ignites true collaboration around the customer and empowers businesses to provide world-class customer support, which in turn increases their competitive advantage. TeamSupport‘s powerful features, like its proprietary Customer Distress Index™ (CDI) , inform actionable strategies for customers who may be in danger of churn.
New Report From Vivantio Provides Roadmap for Next-Generation B2B Service Infrastructure
CSM Magazine
MARCH 3, 2021
Business leaders seeking a competitive advantage will need to align their organizations so that customer service plays a central role in all their business activities. “Even traditional companies in industries like healthcare and energy/utilities are rapidly acknowledging their roles in ‘co-creating value’ with their customers.
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The Customer Satisfaction Crisis: Turning Negative to Positive
CSM Magazine
FEBRUARY 29, 2024
The feature – which was the cover story in the UK-based publication’s weekend magazine edition – was focused on the latest Customer Satisfaction Index (UKCSI) from the Institute of Customer Service – which painted a bleak picture for UK businesses.
Top 50 Customer Service Leaders – Best Customer Experience Influencers
Storyminers
JULY 6, 2020
A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bruce Temkin. Frank Eliason.
Strativity Group Inc. Honored with New Jersey SmartCEO’s Corporate Culture Award
Strativity
AUGUST 28, 2016
Winners will be profiled in the November/December issue of SmartCEO magazine and celebrated at an awards ceremony on Tuesday, Nov. The Corporate Culture Awards program honors companies that foster a creative, collaborative workplace culture to enhance performance and sustain a competitive advantage.
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Of Amazon And Welding Rods - Impact Of B2C Experiences On B2B Customers
Middlesex Consulting
MAY 31, 2015
This article was published in the May 2015 issue of “Efficient Manufacturing" magazine. Such a competitive differentiator comes in the form of shaping and creating “Experiences” across the entire buying and consumption journey as a formidable entry barrier. Anil’s article goes into detail about one of the six.
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History and Key Information About SpeedAU Casino
CSM Magazine
FEBRUARY 17, 2025
Key competitive advantages include a Curacao license, fast payment processing, 24/7 customer support, and a diverse gaming selection available across multiple devices. The introduction of a flexible bonus system and a loyalty program helped attract a wider audience.
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Engage, build & maintain customer relationships with a 360 degree view of your customer and your business
LoyaltyPlus
AUGUST 4, 2017
Improve your competitive advantage through leading-edge customised CRM and Rewards Systems Software Solutions. Gain crucial customer insight – get the unfair advantage. – This article appeared in the October Rewards & Loyalty Magazine Insert in the Sunday Times. The Functional Architecture of CRMPlus.
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