InMoment XI

OCTOBER 25, 2024

It gives restaurants a competitive advantage. Curious about the ROI you could achieve with InMoment’s reputation management software? Try the ROI calculator below and see the impact for yourself! Calculate your business’ ROI using InMoment’s reputation management tools.

Feedback 195

Feedback Management Social Media 2024 195

InMoment XI

NOVEMBER 13, 2024

It provides a competitive advantage. With effective customer experience management , you can re-engage customers who might otherwise be lost to your competition. It provides a competitive advantage. Churn prediction improves your chances of retaining them and maintaining your competitive edge.

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

Experience Investigators by 360Connext

APRIL 23, 2024

The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. Key Metrics and Steps to Consider for Measuring ROI 1. And the results that go with them!)

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

InMoment XI

DECEMBER 10, 2024

It gives you a competitive advantage: Your product and business improvements will likely enhance customer satisfaction. Fill out the calculator below to reveal how much ROI you can get from utilizing InMoments platform: Calculate your business’s ROI using InMoment’s VoC tools.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

eglobalis

OCTOBER 9, 2024

Gauge the ROI of the Feature Next, determine the potential return on investment (ROI) for the requested feature. If the ROI doesn’t justify the time, cost, and resources required to develop the feature, it might be better to focus on other initiatives. Would a workaround or alternative solution better suit the customer?

Feedback 516

Feedback ROI Innovation B2B 516

TechSee

DECEMBER 3, 2024

These days, businesses know that top-notch customer service isn’t just a competitive advantage – it’s an expectation. There’s also a clear difference in ROI when automating simple informational tasks versus more complicated service interactions. Still, not all service challenges are the same.

Customer Experience 124

Customer Experience Virtual Agent Competitive Advantage Interaction 124

InMoment XI

OCTOBER 24, 2024

Competitive Advantage While most companies claim to be customer-obsessed, a recent study showed that only 15% are actually customer-obsessed, meaning their business is focused on growing by delivering value to their customers. InMoment has also been recognized for having the fastest ROI time, the best support, and the easiest to use.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

Experience Investigators by 360Connext

FEBRUARY 18, 2025

Related resource: Customer Experience ROI: Tying CX Investments to Business Success Identifying Signs of a CX Problem You can monitor several CX and operational metrics to understand if you have a CX problem.

Customer Experience 143

Customer Experience Competitive Advantage Metrics Customer Journey 143

InMoment XI

AUGUST 17, 2017

Creating better executive alignment can skyrocket CX program ROI Is your company still struggling with getting executive buy-in for customer experience initiatives? Today, the customer experience (CX) has become the competitive battleground and differentiator for all businesses. If so, you’re not alone. View Article

Competitive Advantage 170

Competitive Advantage ROI Article Customer Experience 170

InMoment XI

NOVEMBER 15, 2023

Competitive Advantage : Companies that prioritize customer experience often outperform their competitors. By leveraging customer experience analytics, not only can businesses stay ahead of the competition but also uncover valuable trends and patterns that can significantly impact their growth and market leadership.

Insights 243

Insights E Commerce Customer Experience E-support 243

GetFeedback

JANUARY 12, 2020

Research from McKinsey suggests that the best ROI on CX improvements come from improving the end-to-end journey: . CustomerThink CX research finds that more Winning CX programs–those claiming tangible ROI or competitive advantage–focus on creating a distinctive or “signature experience” such as the Southwest example I’ve shared.

Customer Journey Mapping 221

Customer Journey Mapping Customer Journey Touchpoint Airlines 221

InMoment XI

AUGUST 17, 2017

Creating better executive alignment can skyrocket CX program ROI Is your company still struggling with getting executive buy-in for customer experience initiatives? Today, the customer experience (CX) has become the competitive battleground and differentiator for all businesses. If so, you’re not alone. View Article.

Competitive Advantage 150

Competitive Advantage ROI Article Customer Experience 150

Beyond Philosophy

JANUARY 12, 2015

When an organization focuses on improving the Customer Experience, it drives the value for the organization, reduces the costs associated with customer service, and builds a competitive advantage in today’s global and commoditized marketplace. All attendees will receive a discount code for 50% off the eBook. You Will Now.

2015 163

2015 Customer Experience CEM Webinar 163

InMoment XI

FEBRUARY 23, 2024

Choose the ones most likely to engage with your product and that will lead to a positive return on investment (ROI). Evaluate Segment Attractiveness: Assess the attractiveness of each segment based on factors such as size, growth potential, profitability, competition, and alignment with organizational objectives.

Marketing 195

Marketing Customer Experience Return on Investment Consumers 195

Optimove

DECEMBER 18, 2024

Data is highlighted as the cornerstone of competitive advantage. Optimize Marketing with Data-Driven Insights European operators have honed the ability to collect, analyze, and act on player data, enabling them to craft hyper-targeted marketing campaigns that maximize engagement and ROI.

Sports 64

Sports Loyalty Programs Omnichannel ROI 64

Integrity Solutions

APRIL 16, 2021

That’s why you’ll see that the most productive, growing organizations spend a lot of time leveraging this innate competitive advantage. A Customer-Centric Culture Multiplies Your Competitive Advantage. Create a competitive advantage with customers. Enhance ROI from training and development.

Customer Centricity 117

Customer Centricity Culture Competitive Advantage Customers 117

InMoment XI

SEPTEMBER 5, 2024

Understanding customer pain points and desires can guide the development of new products or features that address unmet needs, giving companies a competitive advantage. Solicit customer feedback to evaluate new ways of gaining a competitive advantage. VoC data is also a valuable source of insights for innovation.

Net Promoter Score 195

Net Promoter Score Metrics Voice of Customer Touchpoint 195

Interactions

OCTOBER 23, 2024

Other benefits include greater operational efficiencies (53%), improved CX (42%), and competitive advantage (32%).

Contact Center 62

Contact Center Retail 2024 Competitive Advantage 62

CX Accelerator

APRIL 1, 2020

The Ugly News: The truth of the matter is your CEO wants a simple answer to a complex question, but the fact remains that the industry doesn’t know (or can’t agree at least) on how to answer the ROI question. CX leaders are in a unique position that, to my mind, happens once a generation. Stuart Whyte is a Founding Director at ImpactSense.

Metrics 228

Metrics Competitive Advantage Financial Leadership 228

Optimove

FEBRUARY 17, 2025

The insights from this approach empower marketers to not only boost immediate conversion rates but also build lasting trust and loyalty, ultimately enhancing overall ROI. Turning the Rule of Seven into a Competitive Advantage Successful implementation of the Marketing Rule of 7 requires more than sheer repetition.

Retail 52

Retail Customer Engagement Multi-Channel Engagement 52

InMoment XI

FEBRUARY 2, 2024

Going a step further, their AI-powered predictive analytics have been at the forefront of interpreting and extrapolating on data in real-time, helping brands gain a competitive advantage in the ever-evolving marketplace.

Hospitality 195

Hospitality Call Center Retail NPS 195

Alida

SEPTEMBER 22, 2016

SRO to hear 4 great brands talk how connecting with community gives competitive advantage #mrx #innovation #vcsummit pic.twitter.com/4kJDSW4uFz. Recruiting the right members for your insight community is a critical step to getting more ROI out of customer intelligence. Get more ROI out of your content.

2016 267

2016 Innovation Marketing Insights 267

CloudCherry

AUGUST 30, 2018

With advanced predictive analytics , customer experience leaders can pinpoint exactly what they need to do to move the needle and drive ROI. Predictive analytics can help companies become better at spotting the opportunities to head off individual issues, but they generally have limited ROI.

NPS 150

NPS E Commerce Financial Contact Center 150

ClearAction

APRIL 3, 2015

It would help chart the course for the org’s competitive advantage. And see how data can provide HR with meaningful insights to maximizing ROI of the work done by HR and employees collectively. Strategic Contributions. I’d like to see HR be an active contributor to the CX vision. —@Lynn_Teo.

Engagement 121

Engagement Customer Experience Government Culture 121

Experience Investigators by 360Connext

FEBRUARY 18, 2025

Related resource: Customer Experience ROI: Tying CX Investments to Business Success Identifying Signs of a CX Problem You can monitor several CX and operational metrics to understand if you have a CX problem.

Customer Experience 143

Customer Experience Competitive Advantage Metrics Customer Journey 143

CX Accelerator

APRIL 1, 2020

The Ugly News: The truth of the matter is your CEO wants a simple answer to a complex question, but the fact remains that the industry doesn’t know (or can’t agree at least) on how to answer the ROI question. CX leaders are in a unique position that, to my mind, happens once a generation. Stuart Whyte is a Founding Director at ImpactSense.

Metrics 182

Metrics Competitive Advantage Financial Leadership 182

eGain Blogs

FEBRUARY 9, 2025

This is why leading knowledge management solutions often deliver a 4X to 8X ROI in just 12 months. Competitive Advantage: AI Model vs. AI Execution Many boards and CEOs believe that building a proprietary AI model will give them a competitive edge. By buying rather than building, companies can: Realize immediate ROI.

Customer Service 40

Customer Service Competitive Advantage Multi-Channel Virtual Agent 40

BirdEye

DECEMBER 28, 2024

Restaurants must continuously update their digital strategies to maintain a competitive advantage in local search results. Staying current with these changes while managing daily restaurant operations is challenging. Higher clicks instantly translate into higher ranking on local searches.

Social Media 97

Social Media Books Demo Events 97

InMoment XI

FEBRUARY 1, 2024

This forward-looking approach is vital for maintaining competitive advantage and fostering customer loyalty. By basing decisions on solid data, businesses can maximize their ROI and align their strategies with their overall goals.

Social Media 195

Social Media Metrics Telecommunications Insights 195

Optimove

JULY 11, 2023

Increased ROI By preventing churn and increasing player retention, Operators will enjoy a higher ROI on their marketing spend and generate more revenue over time. By identifying at-risk players, Operators can provide tailored messaging and resources to support a player rather than penalize them.

Competitive Advantage 73

Competitive Advantage ROI Loyalty Technology 73

Thematic

FEBRUARY 27, 2024

Companies focused on delivering a great customer experience (CX) see up to 60% higher margins than the competition! When you're asked to prove ROI, that's often when things get tricky. Measuring the ROI of Customer Experience Improvements Beyond Gut Feeling: Sure, you might sense customers are happier after an upgrade.

ROI 62

ROI Customer Experience Metrics Net Promoter Score 62

Circular Edge

JULY 17, 2023

How to Calculate ROI on an ERP System Authors: Ashim Choudhari Calculating Return on Investment (ROI) for an ERP implementation involves assessing the costs incurred during the implementation process and the resulting benefits over a specified period. Contact Circular Edge today to learn more about our NetSuite consulting services.

ROI 52

ROI Return on Investment Competitive Advantage Consulting 52

Michel Falcon Experience

OCTOBER 23, 2014

Professionals that want a competitive advantage against their peers to earn that next promotion and raise. What’s the ROI? Any entrepreneur who wants to “hack” (find a more efficient means) their way to greater business success. How might the academy earn you a raise?

2015 154

2015 Competitive Advantage Employee Experience Customer Retention 154

Thematic

FEBRUARY 27, 2024

Measuring the ROI of Customer Experience Improvements Beyond Gut Feeling: Sure, you might sense customers are happier after an upgrade. It typically includes four perspectives: • Financial: Traditional metrics like revenue, profit, and ROI. Ready to Power Up Your CX ROI? The key to proving the value of CX lies in data.

ROI 62

ROI Customer Experience Metrics Net Promoter Score 62

Comm100

MAY 19, 2020

Competitive advantages. It’s been shown that live chat can drive 3x – 5x more conversions and deliver up to 6000% ROI. Competitive Advantages. So, what competitive advantages come with live chat? Here’s a quick rundown of some of the biggest live chat benefits: Reduce expenses.

Competitive Advantage 111

Competitive Advantage Document Loyalty Sales 111

SurveySensum

SEPTEMBER 8, 2023

NPS gives competitive advantage: In the book, The Ultimate Question 2.0 , Fred Reichheld and his team found that companies that have adopted NPS grow twice as fast as their competitors. Leverage NPS to Boost Your Revenue & ROI With SurveySensum – Request a Demo NPS 3.0: times more likely to buy again, 5.6

NPS 52

NPS ROI Social Media Banking 52

OpinionLab

JUNE 24, 2016

Using specific customer stories brings awareness to issues and the accompanying data helps to size those issues and quantify the ROI. Find out more about how financial services organizations can turn CX into competitive advantage by downloading our eBook. 3) Listen, listen, listen.

2016 79

2016 Competitive Advantage Financial Insurance 79