InMoment XI

AUGUST 3, 2023

By tapping into unstructured data sources, businesses can elevate their customer experience strategies, customer experience research , improve personalized interactions, and create more meaningful connections with their target audience, ultimately gaining a competitive edge in today’s data-driven marketplace.

Customer Insights 488

Customer Insights Insights White Paper Social Media 488

Tricia Morris

OCTOBER 22, 2015

When employees feel connected by and have the information and knowledge they need to immediately learn or begin doing their job, a higher level of engagement is set from the start. Customer Service. Particularly for new employees, the availability, timeliness and accuracy of knowledge is key to their level of engagement.

White Paper 104

White Paper 2015 Culture 2014 104

CSM Magazine

JUNE 7, 2023

Trust forms the foundation of strong customer relationships, which can lead to loyalty, repeat business, and positive word-of-mouth recommendations. However, convincing your customers to trust you might not be as easy as you imagine, as you will require a combination of consistency, transparency, and a customer-centric approach.

2023 52

2023 White Paper Social Media Document 52

Beyond Philosophy

DECEMBER 5, 2017

In part because of today’s greater emphasis on the emotional components of customer experience and customer value delivery, and how this must be an enterprise cultural priority, employees have become center stage in optimizing customer behavior. We’ve seen employee surveys where there are no customer-related value elements.

Engagement 68

Engagement White Paper Definition Consulting 68

Beyond Philosophy

NOVEMBER 28, 2016

Consistently, and irrespective of continent or country, the most effective reps showed true empathy for the customer’s issue, literally “owning” the issue as if it were theirs as well, walking in their shoes. and making a true emotional connection. Those question are: 1) Really? correlation. correlation.

Engagement 145

Engagement White Paper 2015 Consulting 145

Beyond Philosophy

SEPTEMBER 13, 2016

Much of the evidence of tactical and strategic success of informal communication programs has been because companies were passionate about stakeholders in the first place, and made them feel like emotionally connected members of the family. Monetary Linkage Between Customer Experience, Loyalty Initiatives, and Advocacy Behavior.

Social Media 136

Social Media White Paper Multi-Channel B2C 136

Kustomer

SEPTEMBER 5, 2018

Read Our White Paper on the DTC Experience HERE. As digital advancements make it even easier to cut out middlemen and deliver totally new kinds of experiences, customers have come to demand DTC brands provide them with the same kind of convenient, personalized and memorable experiences they get from traditional stores.

White Paper 60

White Paper Brands Customer Centricity Download 60