Connections Customer Confidence Customer Focused 
ShepHyken
MAY 23, 2017
Megan Singh on How to Create the Best Place to Work and the Best Place for Customers to Buy. What are some ways that you can show your customers, and your employees, that you are truly customer focused? For Squaremouth to be totally customer-focused, everyone in the organization must feel connected to the customer.
ShepHyken
SEPTEMBER 27, 2021
Frank Baum, wrote a children’s novel and not a customer-relations manual. However, there are some valuable aspects of the story that can come quite handy when it comes to connecting with customers. In this article, we can say that the secret to customer loyalty is communication, communication, communication.
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BirdEye
MARCH 27, 2025
Your handle should feel secure, professional, and approachablekey to winning customer confidence on Instagram. Examples: @HomeCareGroup, @FixItHQ Merge service words with customer-focused benefits. Examples: @DallasRentalExperts, @NYCPropertyPros Use property-related terms + customer focus.
ShepHyken
JUNE 27, 2018
It doesn’t matter how good your customer service is, if the product doesn’t do what it’s supposed to do, the customer will find another company that better meets their needs. The different channels customers interact with you and your organization must be consistent. Then along came emails, then chat, then chatbots.
ShepHyken
DECEMBER 26, 2018
When you figure out a customer’s Why and can scale it to meet the reasons and needs of a larger group, you connect on another level that brings customers back, again and again. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.
ShepHyken
OCTOBER 18, 2017
It can be the traditional customer service team who fields questions and complaints. It can come through a customer simply calling, for any reason, to connect with someone inside the company. The customer may reach out to the company via social channels, a website, a text message – really any interaction with the company.
ShepHyken
FEBRUARY 14, 2018
Be sure to say something that truly connects with the customer. So, maybe the customer isn’t spending twice as much. Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. The post Are You So Good Your Customers Would Pay You Double?
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