Connections Customer Confidence Customer Service Training 
ShepHyken
DECEMBER 17, 2024
And if you add to that a smile as in being nice its a wonderful combination that will make customers appreciate you. The fastest way to lose your customers confidence and trust is to not follow through on a promise. Dont forget to show appreciation to your customers. Connect with Shep on LinkedIn.
ShepHyken
NOVEMBER 11, 2024
I always preach that our goal should be to not just fix a problem, but to restore customer confidence. The subtitle/description of this article indicates these strategies will “transform tricky situations into trust-building moments through thoughtful customer service resolution.” Connect with Shep on LinkedIn.
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ShepHyken
JANUARY 7, 2025
Dont Throw Fellow Employees Under the Bus : When mistakes occur, how employees react and what they say impacts the customers perception of the business. It may be someone elses fault, but to the customer, you are the company. Your goal is to win back the customers confidence. Connect with Shep on LinkedIn.
ShepHyken
DECEMBER 16, 2024
This is an interesting new way to look at customer interactions, both in person and digitally. Customer behavior is driven by the experience, which could include an emotional connection to the company or brand. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.
ShepHyken
SEPTEMBER 8, 2024
Nine Areas of Focus for Improved Customer Service Training by Rolling Stone Culture Council (Rolling Stone) Because they have direct interactions with customers on a daily basis, a company’s customer service team plays a large role in that organization’s success. Connect with Shep on LinkedIn.
ShepHyken
SEPTEMBER 26, 2023
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.
ShepHyken
JUNE 27, 2018
It doesn’t matter how good your customer service is, if the product doesn’t do what it’s supposed to do, the customer will find another company that better meets their needs. The different channels customers interact with you and your organization must be consistent. Then along came emails, then chat, then chatbots.
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