ShepHyken

FEBRUARY 13, 2024

Functionality versus customer experience: Do they belong together? And both dealerships – Ford and Ferrari – provide stellar customer service. While both may appreciate a good customer experience, one wants a different product experience.   Here’s another example. Connect with Shep on LinkedIn.

Customer Experience 145

Customer Experience Transportation Hotels Airlines 145

ShepHyken

DECEMBER 29, 2024

Each week, I read many customer service and customer experience articles from various resources. 17 Key Customer Service Skills + Ways to Develop Them by Nidhi Lohia (Hiver) In this article, we take a look at 17 essential skills that are relevant for those working in customer service.

Article 74

Article 2025 Customer Service 2024 74

ShepHyken

APRIL 23, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Experience 139

Customer Experience Customer Service Training Workshop Advertising 139

ShepHyken

NOVEMBER 12, 2024

I don’t think there’s a company on the planet that can please every customer every time, although that’s a lofty goal and the theme of one of my books, Amaze Every Customer Every Time. It’s unrealistic to think you could retain 100% of your customers forever. Connect with Shep on LinkedIn.

Return on Investment 101

Return on Investment Financial Workshop Customer Service Training 101

ShepHyken

OCTOBER 22, 2021

He shares six ways companies and their brands can deliver an exceptional customer experience. Companies and their brands are no longer built through advertising but through experiences, and these experiences are customer-driven.? . Here are six ways you can deliver an exceptional customer experience. .

Customer Experience 152

Customer Experience Management Return on Investment Banking 152

ShepHyken

OCTOBER 29, 2024

Hyper-Personalization – This starts with knowing who your customers are, what they buy, why they buy it and how often they buy. The more you know, the more you can personalize the experience, creating a personal connection that’s hard to break. Connect with Shep on LinkedIn.

Workshop 86

Workshop Loyalty Programs Customer Service Training Customer Service 86

ShepHyken

DECEMBER 9, 2024

Each week, I read many customer service and customer experience articles from various resources. Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a businesss most crucial operations in 2024, customer service would probably be among the most important ones.

2024 74

2024 Article 2025 Customer Service 74

Experience Investigators by 360Connext

FEBRUARY 18, 2020

The Best Free (and Cheap) Customer Experience Training Courses Online. Get access to all three of Jeannie's Customer Experience courses and 14,000+ more. Free CX Courses: Free Customer Service Training by LiveChat. Sort-of-Free CX Courses: Customer Service Foundations by Jeff Toister.

Customer Experience 35

Customer Experience Customer Journey Mapping Customer Journey Customers 35

ShepHyken

NOVEMBER 26, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Brands 83

Brands Loyalty Workshop Customer Service Training 83

ShepHyken

MARCH 25, 2025

It read: More like Dollar Convenience Club Theres nothing special about razor blades, but what makes Dollar Shave Club special is its customer experience model, which is built around convenience. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

2012 80

2012 Magazine Workshop Customer Service Training 80

ShepHyken

OCTOBER 22, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 89

Customer Service Workshop Customer Service Training Customers 89

ShepHyken

OCTOBER 15, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 89

Customer Service Workshop Customer Service Training Definition 89

ShepHyken

FEBRUARY 25, 2025

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop 133

Workshop 2018 Customer Service Training Feedback 133

ShepHyken

NOVEMBER 11, 2024

Each week, I read many customer service and customer experience articles from various resources. 15 Strategies for Effective Customer Service Resolutions by Pratik Salia (Knowmax) Handling customer conflicts well isn’t just about resolving issues—it’s your chance to turn frustrated customers into long-term customers.

2024 70

2024 Article Customer Service Magazine 70

ShepHyken

FEBRUARY 4, 2025

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Feedback 91

Feedback Government Hotels Workshop 91

ShepHyken

DECEMBER 10, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop 89

Workshop Customer Service Training Customers Customer Service 89

ShepHyken

NOVEMBER 6, 2024

If, on that day, time is important and you don’t want to make others wait, the answer is probably the fastest – as in more convenient – choice, not the best coffee or the friendliest service. If you’ve been following my work, you know I’m a big fan of a convenient customer experience. Connect with Shep on LinkedIn.

2024 80

2024 Workshop Customer Service Training Download 80

ShepHyken

NOVEMBER 18, 2024

Each week, I read many customer service and customer experience articles from various resources. Chewy CEO Sumit Singh explains that a “moat” of human-led customer service was built around the Chewy brand so that it can compete in the evolving marketplace. Connect with Shep on LinkedIn.

Article 74

Article Customer Service 2024 2025 74

ShepHyken

FEBRUARY 18, 2025

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 101

Customer Service Workshop Customer Service Training Customers 101

ShepHyken

DECEMBER 3, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop 86

Workshop Customer Service Training Feedback Customer Service 86

ShepHyken

OCTOBER 27, 2024

Each week, I read many customer service and customer experience articles from various resources. Businesses that can adapt to these changes are not just improving customer experience—they’re future-proofing their brand. Connect with Shep on LinkedIn. Here are my top five picks from last week.

Article 80

Article Customer Service Social Media 2024 80

ShepHyken

MARCH 4, 2025

Share insights with your team and use them to stay customer-focused and ahead of your competition. Recognize that there are two areas in which you want to compete: providing a better customer experience and having fewer complaints. Connect with Shep on LinkedIn. In a perfect world, you would have no complaints.

Workshop 83

Workshop Feedback Customer Service Training B2B 83

ShepHyken

OCTOBER 13, 2024

Each week, I read many customer service and customer experience articles from various resources. If your customer experience does not evolve with your business, it can negatively impact your revenue and overall business performance. My Comment: Reviews are important to the customer experience.

Article 70

Article 2025 Customer Service 2024 70

ShepHyken

JANUARY 11, 2023

Most everyone in the business world is familiar with the idea of customer experience (CX). And as popular as CX is, there’s a somewhat new concept that has been coming on strong for the past five years, and that’s the employee experience (EX). Follow on Twitter: @Hyken.

Employee Experience 133

Employee Experience Customer Experience Call Center Customer Service Training 133

ShepHyken

FEBRUARY 26, 2020

Want to engage and connect with your customers more effectively? I had a chance to interview Matt for my Be Amazing or Go Home TV show, and he shared specific insights on how to improve the customer experience. That is the way to truly transform the customer experience. Follow on Twitter: @Hyken.

Customer Experience 118

Customer Experience Transportation Books Travel 118

ShepHyken

FEBRUARY 12, 2025

AI is reshaping customer service and customer experience faster than we could ever imagine. Smart companies have found the balance between the human touch and the digital experience. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 86

Customer Service Books Workshop Customer Service Training 86

ShepHyken

JANUARY 12, 2025

Each week, I read many customer service and customer experience articles from various resources. Beyond the First Purchase: How AI Is Transforming Customer Retention Strategies by Erik Huberman (Grit Daily News) Diving deeper into the transformational role of AI in customer retention, were not just witnessing a shift.

2025 74

2025 Article Magazine Customer Service 74

ShepHyken

NOVEMBER 3, 2024

Each week, I read many customer service and customer experience articles from various resources. Creating Great Customer Experiences Starts With Employees by Matthew McGuire (CMSWire) Empowered, well-supported employees deliver better customer experiences.

Article 70

Article 2024 Customer Service Loyalty Programs 70

ShepHyken

MARCH 24, 2025

Each week, I read many customer service and customer experience articles from various resources. Should AI Be Used To Respond to Customer Reviews? My Comment: This weeks Top Five roundup begins with an article about AI responding to customer reviews. Here are my top five picks from last week.

Article 74

Article 2025 Customer Service Healthcare 74

ShepHyken

JANUARY 5, 2025

Each week, I read many customer service and customer experience articles from various resources. As we look ahead to Season 2, Shep and I are excited to bring you even more actionable insights to help you create super amazing customer experiences. The goal is to create an emotional connection.

2025 70

2025 Article Customer Service Loyalty Programs 70

ShepHyken

APRIL 6, 2025

Each week, I read many customer service and customer experience articles from various resources. The Inside-Out Blueprint for Customer Experience by Greg Kihlstrom (CMSWire) Medallia Experience showed how organizations win when culture, AI, and leadership all work in harmony.

2025 70

2025 Article Customer Service B2C 70

Experience Investigators by 360Connext

JANUARY 28, 2020

Forrester, Oracle, and others predict plenty of customer experience challenges for the near future. Anxiety is ramping up for senior leaders focused on customer experience, and it’s not difficult to understand why. First, understand the true costs of NOT investing in customer experience. Communicate.

2020 250

2020 Net Promoter Score ROI Metrics 250

ShepHyken

FEBRUARY 16, 2025

Each week, I read many customer service and customer experience articles from various resources. My Comment: One of my favorite customer experience topics is loyalty programs. The best loyalty programs create connection and can even evoke emotion. Connect with Shep on LinkedIn.

2025 80

2025 Article Customer Service Loyalty Programs 80

Win the Customer

NOVEMBER 20, 2024

In an era dominated by artificial intelligence and automation, it’s easy to overlook the power of human connection. As businesses increasingly rely on digital channels to interact with customers, the importance of empathy in customer service has never been greater.

Interaction 59

Interaction Net Promoter Score Competitive Advantage Social Media 59

ShepHyken

DECEMBER 22, 2024

Each week, I read many customer service and customer experience articles from various resources. My Comment: The short description of this article is to have authentic customer engagement, use generative AI (GenAI) to create a hyper-personalized experience, and break down silos.

Article 77

Article 2024 2025 Customer Service 77

ShepHyken

JANUARY 21, 2025

Ive written about creating convenient, frictionless experiences many times in the past, and I will continue to do so in the future as it may be one of the most important customer experience strategies in our arsenal of tactics for getting customers to come back again and again. Connect with Shep on LinkedIn.

Workshop 80

Workshop Travel Customer Service Training Reference 80

ShepHyken

MARCH 19, 2025

Everyone who knew him felt a connection. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Sheps customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Sports 80

Sports 2024 Workshop Customer Service Training 80