Thematic

MARCH 30, 2025

Customer expectations are evolving fast, and the only way to stay ahead is with data-driven customer insights. The best companies don’t just collect customer feedback—they use it to predict trends, refine products, personalize experiences, and shape smarter strategies across the business.

Customer Insights 62

Customer Insights Insights Feedback E-support 62

Alida

AUGUST 12, 2016

Constant connection. Younger Millennials don‰’t remember what it‰’s like to not be connected to the web. And with the ubiquity of mobile, Millennials expect a seamless customer experience regardless of the device they‰’re using. ENGAGE MILLENNIALS FOR CUSTOMER INSIGHT. Keep it authentic. Treat ‰’em like VIPs.

Customer Insights 189

Customer Insights Insights Engagement Marketing 189

CSM Magazine

JANUARY 28, 2025

Gone are the days of relying solely on demographic data and periodic surveystoday’s businesses have access to AI-driven customer insights, a game-changer for growth. By leveraging AI, companies can make decisions rooted in data, improve customer satisfaction, and ultimately grow their revenue.

Customer Insights 52

Customer Insights Insights E Commerce E-support 52

Thematic

MARCH 20, 2025

Imagine running a business where you can predict what your customers want before they even know it themselves. No more guessing games, no more endless spreadsheets—just clear, actionable customer insights that drive results. That’s exactly what customer insights AI is bringing to the table.

Customer Insights 62

Customer Insights Insights Social Media E-support 62

eglobalis

MARCH 13, 2025

Highlight Competitive Advantage : Show how a superior customer experience differentiates the company from competitors, potentially leading to increased market share. Leverage Customer Insights : Utilize customer feedback and analytics to identify pain points and opportunities, demonstrating a data-driven approach to decision-making.

Leadership 238

Leadership B2B B2C Net Promoter Score 238

Thematic

MARCH 18, 2025

." That’s exactly why customer insights platforms are essential. That way, you can easily understand what customers truly want. In this guide, you’ll get a peek into some of the best customer insights platforms and their features. What is a Customer Insights Platform?

Customer Insights 62

Customer Insights Insights Social Media Consulting 62

InMoment XI

OCTOBER 29, 2024

For example, a sneaker brand releasing a new product line paying tribute to an iconic athlete would help it connect with nostalgic sports fans. Familiarity and nostalgia create a sense of connection that can strengthen customer relationships. Personalization : Experiences tailored to customer profiles encourage loyalty.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

SurveySensum

JANUARY 27, 2025

Ludwig Wittgenstein Just using Englishor any one languagefor your surveys isnt enough to open the door to true connection. Additionally, 64% of customers are willing to pay a higher price for that convenience. Offering multilingual surveys helps you tap into a wider audience and create more meaningful connections with your customers.

Insights 52

Insights Customer Insights Download Customers 52

InMoment XI

DECEMBER 10, 2024

InMoments XI platform enables you to collect and analyze customer insights effectively. It leverages CX integrations to connect and collect feedback from every channel, making it easier to act on. As a result, you build trust, improve retention, and reduce the likelihood of customers leaving.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

Optimove

APRIL 16, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Marketers will learn how to turn deep customer understanding into real-time, personalized engagement even in the face of economic uncertainty. More meaningful connections, better retention, and long-term customer value no matter the market conditions.

Connections 52

Connections Download Demo Insights 52

eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. Over time, the need to connect dots led to centralized CX platforms.

Banking 326

Banking NPS B2B Social Media 326

InMoment XI

OCTOBER 19, 2021

I thought I’d spend a moment explaining what these announcements mean for those of us who are VoC, CX and Customer Insights professionals. But also in a broader way to be able to connect unstructured and structured data sources to generate insights from within one platform. You might be thinking, so what?

Customer Experience 370

Customer Experience Social Media Call Center Metrics 370

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. Attendees learned how to turn customer insights into high-impact, shareable content.

Connections 52

Connections Marketing 2025 Rewards Programs 52

InMoment XI

JANUARY 12, 2023

While cross-selling and upselling existing clientele is certainly important, there’s actually a much more holistic (and ambitious) way to approach new business opportunities within your customer base: drive customer lifetime value (CLV). The Customer Lifetime Value Journey. Let’s take a closer look. Casting a Wider Net.

Social Media 397

Social Media Customers Connections Customer Retention 397

InMoment XI

NOVEMBER 26, 2024

Improved Customer Experience All of these benefits connect to creating a customer experience that consistently meets or exceeds customer expectations. It visualizes the connections between the front-stage (customer-facing) and back-stage (internal processes). References ​​Khoros. Accessed 10/8/2024.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

CX Accelerator

NOVEMBER 11, 2022

Customer Insights/Measurement/Analytics. Customer Journey Mapping. Resource: Outside In: The Power of Putting Customers at the Center of Your Business by Harley Manning and Kerry Bodine. CUSTOMER INSIGHTS/MEASUREMENT/ANALYTICS Understanding your customers is at the heart of customer experience.

Customer Journey Mapping 307

Customer Journey Mapping Customer Journey Customer Centricity Customer Insights 307

InMoment XI

DECEMBER 3, 2024

Build a basic VoC program to start surveying customers for data collection. InMoment offers an all-in-one customer experience platform that collects and connects data from various channels across the customer journey. The Impact of AI AI is transforming the way businesses interact with customers.

Customer Experience 195

Customer Experience Competitive Advantage Customer Centricity 2024 195

BirdEye

DECEMBER 13, 2023

In January 2023, Apple introduced Apple Business Connect to empower its users to find businesses across its ecosystem of apps, including Apple Maps, Messages, Spotlight, Safari, Wallet, Siri, and Calendar. It is a free and user-friendly platform that serves as a bridge connecting businesses with their local audience.

Connections 110

Connections Document Customers Information 110

InMoment XI

NOVEMBER 13, 2024

Data Integration One of the biggest challenges is integrating large volumes of customer data from various sources. A CX platform like InMoment can help by collecting and connecting every piece of valuable data in one place. Changing Customer Behaviors Customer needs and behaviors evolve.

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

Thematic

SEPTEMBER 1, 2021

With just one click, you can now send your customer conversations to Thematic for automated tagging and analysis. Read on to learn how to use our powerful analytics for deeper customer insights. For example, it’s useful to know the main reasons your customers are looking for support. What is chat analytics?

Customer Insights 114

Customer Insights Insights Feedback Demo 114

Experience Investigators by 360Connext

OCTOBER 5, 2021

What Does a Customer Experience Professional Do? Customer experience professionals have many different titles and many different job descriptions. There are CX leaders who focus primarily on customer insights, like Voice of the Customer programs. 4 Ways to be a CX Change Agent at Your Organization.

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

eglobalis

SEPTEMBER 11, 2024

To start my article, I’d like to hear your thoughts: Do you believe that a strong connection between employee experience, empowerment, and innovation is crucial for generating truly innovative outcomes, or is there something more extraordinary required? I’d love to hear your thoughts—feel free to connect with me at Ricardo Saltz Gulko.

Innovation 451

Innovation E-support Culture Customer Centricity 451

eglobalis

JULY 31, 2024

By offering customers a more engaging and informative shopping experience, businesses can enhance satisfaction, build stronger emotional connections, and differentiate themselves in a competitive market. AI-driven personalization will enable businesses to offer highly customized experiences at scale.

Customer Experience 434

Customer Experience Social Media 2024 B2B 434

Experience Investigators by 360Connext

FEBRUARY 20, 2024

By analyzing pitch and tone, AI also aids in understanding customer disposition, making our content management systems more intuitive and responsive to customer feedback. Generative AI can also deliver recommended messaging based on these predictive customer insights.

Customer Relationship Management 270

Customer Relationship Management Feedback Customer Journey Connections 270

Retently

JANUARY 13, 2025

This means you can connect the dots between customer feedback and their journey, giving you a clearer picture of whats working (and whats not). Flexible Customization : The survey editor gives you full control to match surveys to your brands look and feel. You can adjust colors, logos, and text, and even personalize responses.

Measurement 117

Measurement Effort Score Multi-Channel Net Promoter Score 117

InMoment XI

OCTOBER 4, 2023

We think of integrated CX as the process of creating an omnichannel customer experience through three key steps: capturing integrated signals, creating integrated insights, and taking integrated actions. Human insight, analysis, and creativity remain indispensable.

Blog 418

Blog Customer Experience Net Promoter Score Financial 418

InMoment XI

MARCH 20, 2024

They envisioned a landscape where exceptional customer service, inviting environments, and a commitment to personal connections prevailed over the conventional transactional approach. Adapting to Evolving Customer Needs The banking sector evolved rapidly, especially with the accelerated shift to online transactions during the pandemic.

Customer Centricity 195

Customer Centricity Net Promoter Score Banking 2010 195

Strativity

NOVEMBER 28, 2022

You don’t need to go back to 2008 to see that the last few years of unpredictability in the marketplace have made it essential for brands to uncover up-to-date customer insights to drive their business and create a transformative relationship with their consumers. The expectation of a better experience.

2008 98

2008 Connections Brands 2023 98

Customer Bliss

DECEMBER 13, 2016

If you’re doing everything based on silos, the end experience for your customers (and this applies in B2B and B2C) will suffer. Connect the work to profitability and revenue growth rate. Adopted Net Promoter system to prove the correlation in both customer results and growth. They’ll deflect. Again, all important. (5)

Customer Success 0

Customer Success Customer Experience Financial Leadership 0

Thematic

FEBRUARY 24, 2025

That’s the power of customer experience insights—real-time feedback and data-driven analysis that help businesses understand what customers want, what frustrates them, and how to improve their journey. Companies that actively apply customer insights boost retention, loyalty, and competitive advantage.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Alida

SEPTEMBER 22, 2016

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. SRO to hear 4 great brands talk how connecting with community gives competitive advantage #mrx #innovation #vcsummit pic.twitter.com/4kJDSW4uFz.

2016 267

2016 Innovation Marketing Insights 267

InMoment XI

OCTOBER 19, 2021

I thought I’d spend a moment explaining what these announcements mean for those of us who are VoC, CX and Customer Insights professionals. But also in a broader way to be able to connect unstructured and structured data sources to generate insights from within one platform. You might be thinking, so what?

Customer Experience 221

Customer Experience Social Media Call Center Metrics 221

InMoment XI

APRIL 9, 2025

It captures textual and audio data from multiple channels to provide comprehensive insights into customer behavior. Comprehensive Data Analysis Across Channels CI collects and connects customer experience data from every relevant source to build a comprehensive dataset for analysis.

Sales 195

Sales Competitive Advantage Omnichannel Social Media 195

Experience Investigators by 360Connext

JANUARY 8, 2015

If you sell anything to anyone, you would do yourself a world of good by enlisting mystery shoppers (sometimes called secret shoppers) into your customer insights mix. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. Who needs mystery shoppers? what it should be.

Customer Experience 284

Customer Experience Feedback Customer Journey Social Media 284

Experience Investigators by 360Connext

DECEMBER 11, 2014

5 Areas of Customer Insights You’re Missing. How Developed is Your Customer-Centric Strategy for 2015? 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.

Customer Experience 272

Customer Experience Customer Journey Mapping Leadership Airlines 272

Experience Investigators by 360Connext

JANUARY 28, 2020

What would it cost to lose 10% of your customers? What would it mean if 4 out of 5 customers generated negative word-of-mouth for your brand? Look for ways to connect those dots first. That’s the cost of not considering customer experience in a full and integrated way with the strategy of your organization.

2020 250

2020 Net Promoter Score ROI Metrics 250