10 Tips to Improve Customer Effort Score and Increase Your Customer Loyalty
SurveySensum
AUGUST 10, 2023
After a frustrating search, you finally decide to reach out to customer support. When you finally connect with an agent, they seem as clueless as you are about the issue you’re facing. Measuring Customer Effort Score (CES) can help you find out why customers struggle to do business with your company.
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