Kayako

MAY 13, 2022

Benefits of Customer Self-Service Portals. The overall benefit of customer self-service portals are they help retain customers and increase loyalty while freeing up customer service representatives’ time for higher-level work. White papers. Company policies that affect customers.

White Paper 110

White Paper E Commerce E-support Customer Satisfaction 110

Team HGS

NOVEMBER 21, 2017

Earlier this year, HGS released a white paper on this year’s top 10 trends in customer service. 8: Virtual Reality, Augmented Reality, and 3D Holograms, highlighting strategies designed to drive the right answer, fast, for your customers—to ultimately result in higher CSAT and NPS scores for your business.

White Paper 52

White Paper 2017 Customer Service Representative Consumers 52

Comm100

JANUARY 19, 2017

I am also going to personally make sure that all of our customer service representatives are aware of the proper procedure for transferring calls, and that they ask for a call-back number at the very beginning of the call just in case the call drops. Customer Service Representative. Sincerely, Janis L.

Workshop 89

Workshop Customer Service Representative Events 2018 89

Comm100

JANUARY 19, 2017

I am also going to personally make sure that all of our customer service representatives are aware of the proper procedure for transferring calls, and that they ask for a call-back number at the very beginning of the call just in case the call drops. Customer Service Representative. Sincerely, Janis L.

Workshop 81

Workshop Customer Service Representative Events 2018 81

Comm100

JUNE 16, 2016

Write Customer Letters. What You’ll Need: Pen and paper. This activity is adapted from Green Rock Customer Connect. Ask one participant to share a customer they serviced the other day; have them share the customer’s name, their most recent purchase, and what they needed help with. Download Now.

Customer Service Training 73

Customer Service Training Customer Service White Paper Customers 73

LiveChat

NOVEMBER 16, 2018

Not many people make the connection to customer service when you talk to them about content marketing. Good content is not just a formidable marketing tool, it’s also a great starting point for sorting out customers’ problems with your product. However, research paints a very different picture of customer expectations.

Poor Customer Service 45

Poor Customer Service White Paper Call Center Customer Service Representative 45

Comm100

NOVEMBER 2, 2017

When promoting the customer satisfaction survey, be sure to frame it in a way that will make your customers feel empowered, not like they have been roped into something against their will. The customer has made a human connection with you, the customer service agent. Customer Service Representative.

Customer Satisfaction 70

Customer Satisfaction Feedback Customers White Paper 70