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The Customer Is NOT Always Right – Again!

ShepHyken

OCTOBER 3, 2023

I’ve said it before – I don’t agree with the saying that the customer is always right. Actually, I believe in the opposite, and it’s one of the concepts we teach in our customer service training workshops. It is this: The customer is NOT always right. … Connect with Shep on LinkedIn.

Workshop 160
Workshop Customer Service Training 2021 Customers 160
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Ford Versus Ferrari: A Lesson in Customer Experience?

ShepHyken

FEBRUARY 13, 2024

The point is that functionality and customer experience are not mutually exclusive but are, in fact, very connected. The value of an exceptional customer experience cannot be understated, regardless of the product’s price tag. Connect with Shep on LinkedIn.

Customer Experience 146
Customer Experience Transportation Hotels Airlines 146
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The Employee Hierarchy of Needs

ShepHyken

NOVEMBER 14, 2023

This corresponds to Emotional Connection on the Customer Hierarchy of Needs. Other words to describe fulfillment include satisfaction, happiness, and completeness – all emotions that potentially drive employee loyalty. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Workshop 156
Workshop Insurance Employee Experience Culture 156
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Six Ways to Create Your Brand’s Experience Personality

ShepHyken

MARCH 12, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Workshop 158
Workshop Advertising Customer Service Training Books 158
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Elevating the Ordinary: How Pride Transforms Your Work

ShepHyken

APRIL 16, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Hotels 158
Hotels Workshop Customer Service Training Books 158
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Three Customer Service and CX Metrics Every Employee Needs to Understand

ShepHyken

FEBRUARY 20, 2024

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Metrics 159
Metrics Customer Service Workshop Measurement 159
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Do More In ‘24: Ten Customer Service and CX Tips for the New Year

ShepHyken

DECEMBER 26, 2023

Be more engaged – Your customers want to feel that you’re focusing on them. Get customers to feel connected to you because they know you care. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Customer Service 164
Customer Service Workshop Customer Service Training Connections 164
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