Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 40

Customer Service Training Customer Service Contact Center Customers 40

Experience Investigators by 360Connext

FEBRUARY 18, 2020

Free CX Courses: Free Customer Service Training by LiveChat. Sort-of-Free CX Courses: Customer Service Foundations by Jeff Toister. Writing Customer Service Emails by Leslie O’Flahavan. My Favorite Free Customer Experience Courses: Free Customer Service Training by LiveChat.

Customer Experience 35

Customer Experience Customer Journey Mapping Customer Journey Customers 35

ShepHyken

OCTOBER 1, 2023

Speed Doesn’t Equal Success: The Limitations of AHT as a KPI by Othmar Mueller Von Blumencron (VIPdesk Connect) While top-notch products and services remain vital, the spotlight in recent years has undeniably shifted to the customer experience as a pivotal factor distinguishing one brand from another.

Article 70

Article Customer Service 2023 Contact Center 70

ShepHyken

NOVEMBER 19, 2023

Brand Loyalty in the Digital Age: Strategies to Build Trust by Meghana Dalal (YourStory) Explore how businesses in the digital age can foster brand loyalty through authenticity, exceptional customer service, and social responsibility. Connect with Shep on LinkedIn. My Comment: Loyalty doesn’t happen without trust.

Article 64

Article Customer Service 2023 Magazine 64

Retently

JULY 3, 2024

Can you think of a real-life example that relates to this topic?” – Connects theory to practice, enhancing understanding and retention. By analyzing responses to open-ended questions, they have introduced new flavors, improved store layouts, and enhanced customer service training programs.

Feedback 142

Feedback Insights Customer Satisfaction Net Promoter Score 142

ShepHyken

JANUARY 26, 2018

Pay attention to what customers are saying. Take advantage of what you are seeing and hearing and then use what you’ve learned to surprise your customers with amazing and exceptional customer service. – Shep Hyken. Employees who take a moment to observe something about each customer listen better to them.

Blog 83

Blog Leadership Consulting Exceptional Customer Service 83

Lumoa

NOVEMBER 17, 2022

In This Article: Customer Experience in E-commerce Trend Predictions for 2023 Offering a Personalized Experience Improving Customer Relationships with AI Chatbot Customer Support Data Collection Customer Satisfaction Analysis Training Employees to Improve CX Providing Quality CX During Consumer Inflation Key Takeaways.

E Commerce 78

E Commerce 2023 E-support Customer Experience 78

InteractionMetrics

AUGUST 14, 2024

Customer service consultants use their expertise to dive deep into your operations, analyze your current customer service, identify areas for improvement, and develop plans so you can achieve your service goals. Connection: How well do your customer service staff engage your customers?

Consulting 52

Consulting Customer Service Call Recording Customer Service Training 52

CSM Magazine

OCTOBER 19, 2023

Their customer support team doesn’t just handle queries; they’re trained to think two steps ahead. When passengers find themselves unable to connect with their initial transport providers, Jayride’s team swings into action. The financial implications of exceptional customer service are not to be underestimated.

Travel 52

Travel Transportation Customer Experience Exceptional Customer Service 52

SurveySparrow

OCTOBER 1, 2023

Customer service is no longer a mere exchange of goods and services. Do you remember the last time you received truly exceptional customer service? If you do, the fact that you recall it is proof of high-touch customer service! Here’s what high touch customer experience entails: 1.

Customer Service 52

Customer Service Customer Experience Customers Travel 52

ShepHyken

AUGUST 31, 2020

The focus on retention starts early in the relationship with the customer. I’ll argue that the goal of getting the customer to come back starts at the very beginning, the first time the customer buys. 5 Steps to Delivering Exceptional Customer Service While Working from Home by Molly Ambrogi Yanson.

Article 111

Article 2020 Customer Service Social Media 111

ShepHyken

JULY 24, 2023

I’ve preached that everyone compares their experiences to the best service they have ever had, regardless of who provided it and where it happened. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Article 12

Article Customer Service 2023 Retail 12