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Top 5 Customer Service & CX Articles for Week of January 13, 2025

ShepHyken

My Comment: Can AI create help a company create an emotional connection? Marketing expert Erik Huberman shares his knowledge in this article and shows that more than just personalizing the experience at the moment (from data that AI uses based on past purchases and habits), you can now use AI to predict what customers want and need.

2025 73
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The Dollar Convenience Club

ShepHyken

It read: More like Dollar Convenience Club Theres nothing special about razor blades, but what makes Dollar Shave Club special is its customer experience model, which is built around convenience. The word subscription was tied to newspapers and magazines. Connect with Shep on LinkedIn. So, back to Dollar Shave Club.

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Top 5 Customer Service & CX Articles for Week of November 11, 2024

ShepHyken

The result is a dramatic increase in both the number of customers willing to share feedback and the quality of their responses. Staff Friendliness by Miika Mäkitalo (CRM Magazine) Looking back on Customer Experience Day, it’s clear that CX has never been a more critical factor for success in retail.

2024 69
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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

Jim has been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer experience needs. Shep has worked with thousands of companies and organizations that want to create amazing customer service experiences for their customers and employees.

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Top 5 Customer Service & CX Articles for Week of March 24, 2025

ShepHyken

Magazine) Giving back has become a central priority for business leaders across industries. My Comment: Brian Higgins, Verizon’s Chief Customer Experience Officer, leads a world-recognized brand in its effort to deliver an amazing customer experience. Connect with Shep on LinkedIn.

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Top 5 Customer Service & CX Articles for Week of December 16, 2024

ShepHyken

Custom Studio (Inc. Magazine) A growth-at-all-costs mindset can land a company in hot water, creating misalignment with consumer needs and preventing the development of the long-term customer relationships that are foundational to healthy businesses. Connect with Shep on LinkedIn. What does that mean?

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Top 5 Customer Service & CX Articles for Week of March 31, 2025

ShepHyken

All that means is that we understand what our customers want, and now that we have the information, we must use it to create the experience that gets customers to say, Ill be back! New Survey Reveals Price Hikes Wont Break Customer Loyalty. Connect with Shep on LinkedIn. But Theres a Catch.

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