Optimove

JANUARY 15, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Every January, businesses around the globe celebrate Get to Know Your Customer’s Day , a reminder of the core principle driving all successful marketing: knowing your customers is essential to creating meaningful engagement and lasting loyalty.

Connections 52

Connections Insights Download 2025 52

Optimove

MARCH 20, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Day 2 of Optimove Connect 2025 continued the momentum with cutting-edge insights, real-world success stories, and expert-led product deep dives. The result?

Connections 52

Connections Marketing 2025 Rewards Programs 52

Experience Investigators by 360Connext

OCTOBER 17, 2018

Leaders toss around terms like “engagement” and “transformation” in ways that make those terms seem less important than they are. You can download it here.). My 3 buzzwords: Engagement. Engagement. Leaders must engage employees to deliver a great experience. And I agree. Is that odd?

Leadership 227

Leadership Culture Customer Centricity 2019 227

Optimove

JANUARY 5, 2025

Up your mobile marketing game with this guide Download Now Why it Matters: Integrating Viber into Optimove opens new opportunities for brands to engage global audiences in a powerful channel with hyper-personalized, real-time campaigns. Meet the teams, see live demos, and learn how to elevate your customer engagement strategies.

2025 59

2025 Marketing Download Demo 59

GetFeedback

AUGUST 14, 2019

Engage employees. Your ongoing customer experience transformation work will not be successful if you have not properly engaged employees in it. Download our free Customer Satisfaction Score toolkit for customer satisfaction best practices, a free CSAT survey template, and much more. Download the Toolkit. Get Calculator.

Customer Satisfaction 389

Customer Satisfaction Customer Centricity Feedback Customer Journey Mapping 389

InMoment XI

AUGUST 10, 2017

You can download the entire book here. Forward Our understanding that there is a connection between employee satisfaction and customer satisfaction goes back at least to the Service Profit Chain Model. We have since come to understand that the connection runs. View Article.

Loyalty 150

Loyalty Engagement Download Books 150

InMoment XI

AUGUST 10, 2017

You can download the entire book here. Forward Our understanding that there is a connection between employee satisfaction and customer satisfaction goes back at least to the Service Profit Chain Model. We have since come to understand that the connection runs. View Article

Loyalty 150

Loyalty Engagement Download Books 150

C3Centricity

DECEMBER 10, 2024

Ultra Personalisation to Connect at a More Granular Level Ultra personalisation has evolved from a competitive advantage to an expectation. Accenture ) Expanded Case Study: Spotifys “Wrapped” Campaign Spotifys “Wrapped” campaign exemplifies how personalisation can drive engagement. The result?

2025 108

2025 Consumers Competitive Advantage 2024 108

Optimove

FEBRUARY 19, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Customer expectations are evolving, and staying ahead means learning from the best. Plus, engagement isnt just about personalizationits about timing. Discover which level you are on and how you can move up.

2025 52

2025 Connections Marketing Banking 52

Retently

NOVEMBER 13, 2024

A seamless, personalized, and engaging buyer journey is the difference between a one-time shopper and a loyal customer. Key Takeaways VFRs bridge the gap between online and in-store shopping by allowing customers to virtually try on products, providing a personalized and engaging experience that builds trust and confidence.

Retail 144

Retail Social Media Technology Brands 144

Experience Investigators by 360Connext

NOVEMBER 13, 2014

63% also answered they had downloaded a retailer’s app on to their smartphone. If there’s one thing consumers seem to be looking for, it’s reassurance. Most shoppers (86%) said that a retailer having an online presence is “important,” “very important” or “critical.” I find this compelling.

Customer Confidence 279

Customer Confidence 2015 Retail Loyalty Programs 279

Playvox

SEPTEMBER 6, 2022

You’ll increase engagement now and optimize performance long-term. Whether your customer service center is remote, hybrid, or moving back to the office full-time, agent engagement is critical to success—now and into the future. Managers report that actively gauging employee sentiment is helpful to drive engagement. Communicate.

Contact Center 86

Contact Center Connections Engagement 2024 86

Experience Investigators by 360Connext

MARCH 9, 2015

We’ve listed several of them on our Customer Experience Resources page, along with some downloads and other free resources to help you. Some are better than others, but there are a few I think are required reading. Feel free to ask in the comments! Be observant.

Customer Experience 287

Customer Experience Chief Customer Officer Customer Experience Professionals Leadership 287

Optimove

JANUARY 2, 2025

Part 2 of the 2025 Optimove Consumer Marketing Fatigue Report dives into strategies to strengthen retention, reduce churn, and foster deeper connections.

2025 76

2025 Consumers Insights Marketing 76

GetFeedback

FEBRUARY 25, 2019

In this article, we’re going to share some ways to re-engage your inactive subscribers. By the end, you’ll know how to get them excited about being connected with you so they eventually become customers. Best practices for re-engagement email marketing. 10 types of emails you can send to re-engage.

Engagement 199

Engagement Marketing E Commerce Customers 199

Optimove

JANUARY 21, 2025

Personalization: The Key to Cutting Through the Noise In an age of marketing fatigue, Part 3 of the 2025 Optimove Insights Consumer Marketing Fatigue Report reveals how personalization and relevance can drive engagement and loyalty. Timing builds trust: The right message at the right time strengthens connections.

2025 76

2025 Consumers Insights Marketing 76

TechSee

SEPTEMBER 15, 2022

The partnership stems from an initiative with an electronics multinational to deploy virtual sales agents on retail locations, instantly connecting customers to representatives via AI-based visual engagement. BOSTON , Sept. BOSTON , Sept. “NeuraFlash is very excited to be partnering with TechSee.

Engagement 109

Engagement Contact Center Retail 2022 109

Experience Investigators by 360Connext

DECEMBER 8, 2020

When you can connect the dots to understand what CX efforts drive business results, you can work deliberately towards driving even better results, and do so with the buy-in of leaders who recognize the effect CX is having on their goals as well. . Did better customer onboarding materials lead to reduced call center costs ? If not, why not?

Customer Experience 329

Customer Experience Net Promoter Score 2020 Leadership 329

Optimove

MARCH 19, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: What an incredible first day at Optimove Connect 2025! Whether exploring Positionless Marketing, AI-driven personalization, or next-gen CRM strategies, attendees left armed with actionable insights to drive growth.

Connections 52

Connections Marketing 2025 Banking 52

BirdEye

JULY 6, 2023

The current digitally connected world makes that process very easy. This blog post covers the top 8 types of messages that customers can leverage to stay connected with their customers. RCS allows users to instantly access an app-like interface on their mobile devices without requiring separate downloads.

Connections 98

Connections Document Communication Customers 98

Hallmark Business Connections

MAY 27, 2021

In the following video, “Connecting with Customers Through Empathy,” we share practical tips to help boost your organization’s emotional intelligence and business results. Upon submission, scroll back down to the bottom of this blog post to view and download the whitepaper. Continue Reading. First Name *. Last Name *.

Connections 92

Connections Customer Care 2021 2019 92

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. How to treat every campaign like a marketing experiment Download Now >> #5.

Retail 59

Retail Loyalty Loyalty Programs Omnichannel 59

ShepHyken

FEBRUARY 3, 2025

Employee Detachment Threatens Customer Satisfaction by Andy Kemp (Gallup) Employees are feeling increasingly disconnected and disenchanted with their employers, and amid the Great Detachment, their connection to the mission and purpose of their organization continues to erode. A set it and forget it approach wont engage todays consumers.

2025 75

2025 Article Customer Service Loyalty Programs 75

Optimove

MARCH 31, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Marketers in 2025 are tasked with delivering personalization thats not just accurate but instant, relevant, and seamless across every channel. They browse in bursts, engage across channels, and expect brands to respond in real-time. Its dynamic.

2025 52

2025 Download Fashion Demo 52

InMoment XI

AUGUST 23, 2023

Customer experience transformation is the key to staying ahead of your competitors and connecting with your customers. It involves a comprehensive overhaul of internal processes, technologies, organizational culture, and customer engagement strategies.

Customer Experience 195

Customer Experience Omnichannel Innovation Loyalty 195

CloudCherry

JANUARY 18, 2018

But great experiences are often the ones that connect with members at an emotional level. So, how can Credit Unions build an omni-channel member engagement strategy? DOWNLOAD THE CREDIT UNION E-BOOK! How else can you keep your members engaged? Are members truly delighted along their journey with your Credit Union?

Touchpoint 225

Touchpoint Financial Banking Feedback 225

Optimove

OCTOBER 29, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: This blog discusses how Opti-X employs AI technology to enhance personalization in customer interactions, which can lead to increased engagement and satisfaction. Timely Engagement with AI-Triggered Campaigns Timing is everything when it comes to engaging customers.

Download 52

Download Sports Events Customer Journey 52

Optimove

NOVEMBER 15, 2024

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights is the analytical and research arm of Optimove, the #1 CRM Marketing Solution for iGaming and Sports Betting. For To keep these players engaged, operators should focus on personalized onboarding experiences.

Insights 52

Insights Sports Download Events 52

Alida

SEPTEMBER 26, 2018

Research your market thoroughly and profile your potential customers so you know the best way to connect with them. That’s why it’s important to listen to and engage customers in your insight community so you can better understand them and develop the long-term relationships that help keep customers loyal. Ready, Set, Grow.

Customer Insights 408

Customer Insights Insights Books Customer Journey 408

Optimove

DECEMBER 30, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: These 2025 resolutions will directly influence a marketer’s ability to be position-less, driving marketing effectiveness and business outcomes, including higher Return on Marketing Investment (ROI) and deeper customer loyalty.

2025 52

2025 Marketing Download Loyalty Programs 52

BirdEye

JULY 19, 2022

This makes it easy to monitor activity and create detailed reports measuring things like customer engagement and ad performance. Step 3: Connect your Facebook business assets. Once you’ve successfully created your account, you can start connecting all your business assets. Stay connected with Birdeye Messaging.

Connections 98

Connections Management Advertising Social Media 98

Experience Investigators by 360Connext

NOVEMBER 17, 2020

Simple, but a really nice way to connect with customers in an unexpected way. A piano tuner sent a download code for free sheet music as a thank you, a few months after the initial tuning appointment. I love this example from Southwest Airlines. Is there a way to support that? Think about how your customers use what you sell.

2020 372

2020 Airlines Social Media Hotels 372

Optimove

DECEMBER 16, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: With more than 70% of carts abandoned, there is a tremendous opportunity for additional revenues and profits for those marketers who can leverage smart email marketing strategies to have a percentage of those customers complete those purchases.

Marketing 52

Marketing Download Events 2024 52

BirdEye

AUGUST 3, 2022

Advertising on social media is a great way to engage with potential customers. Some examples include “Buy,” “Sign Up,” and “Download Now” leaving little doubt about what you’d like the customer to do. The post Connect to customers using a direct marketing strategy appeared first on Birdeye Customer Experience Management.

Connections 98

Connections Marketing Social Media Advertising 98

Optimove

MARCH 26, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. Discover which level you are on and how you can move up.

2024 64

2024 Connections Download 2025 64

Customer Bliss

JULY 27, 2017

Often it’s as simple as a landing page, Google Ads, and a few up-sells after the main landing page purchase/download. I’ve heard some become less engaged with LinkedIn because they “get” Facebook (family/friends) and Twitter (industry news/breaking news), but they don’t see the value in LinkedIn.

Download 68

Download Sales Connections Presentation 68

Optimove

NOVEMBER 26, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: Building a successful post-purchase journey requires a careful balance of strategy, data insights, and phased implementation. It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue.

Multi-Channel 52

Multi-Channel Roadmap Touchpoint Metrics 52