Remove Connections Remove Employee Experience Remove Healthcare
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Stuck in an Outdated CX Framework? Here’s Why You’re Missing Out on Real Results

eglobalis

In short, understanding a company’s identity and integrating it into CX is more than a strategic advantage—it’s a means of creating genuine connections, fostering loyalty, and standing out in a crowded marketplace where clients increasingly seek partners that truly “get” their needs and values.

B2B 442
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How to Revise Employee Experience for Social Distancing

Experience Investigators by 360Connext

Today’s employee experience is not what people were promised. The employee experience today, with social distancing, distributed teams, and different expectations, is a far cry from what most of our employees have come to expect and rely upon. Customer experience is directly connected to employee experience.

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Employee experiences are connected to customer experiences.

Call Experts

There is a connection between employee experiences and customer experiences. Upset or frustrated employees are likely to affect your business and lead to unsatisfied customers. It is essential to focus on employee satisfaction. . Employee experiences are connected to customer experiences.

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Beyond the Basics: Why the Traditional Customer Experience Education Model is Outdated

eglobalis

Introduction: The Changing Landscape of CX Education Customer experience (CX) education has long relied on a model built around a set of 5-6 pillars. For example, customer expectations in retail differ vastly from those in the healthcare or tech industries. The same applies to B2B and B2C.

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Guest Post: The Intersection of Engagement and Productivity

ShepHyken

This week, we feature an article by Luke Jamieson, Regional Director at Centrical , the next-gen employee engagement and performance platform. He writes about the importance of engagement and employee experience to an organization’s productivity to business success. A virtuous cycle of employee engagement.

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Why a CX Mission Matters — And How to Create One

Experience Investigators by 360Connext

That’s where a Customer Experience Mission can help. I worked with a manufacturer who provided complex parts for large machinery, including healthcare devices like MRI machines as well as parts that go into rockets and other spacecraft. We simply added to that with a Customer Experience Mission that focused on Going Beyond.

Brands 214
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Spotlight, by InMoment: Supercharging CX with AI

InMoment XI

Emotion detection helps businesses tailor their responses and strategies to align with customer emotions, enhancing personalized customer experiences and building stronger emotional connections with the brand. This aspect is crucial for highly-regulated businesses in industries like finance, healthcare, and telecommunications.