TechSee

JUNE 10, 2021

But new innovations in technology have shown that the time is right to explore alternate options to the ubiquitous truck roll. . Four Truck Roll Optimization Innovations. The number of electronic devices connected to the Internet of Things (IoT) has skyrocketed, and the trajectory is expected to continue. billion devices.

Innovation 207

Innovation 2025 Transportation Consumers 207

Customer Bliss

JUNE 22, 2017

I want to bring up an interesting example of customer experience innovation that has been discussed (but not directly) in recent weeks. BTW, the overall idea of “customer experience innovation” is obviously very far-reaching, and numerous books have been written on it. Customer experience innovation and Cannes Lions 2017.

Innovation 237

Innovation Customer Experience Advertising 2017 237

eglobalis

NOVEMBER 12, 2024

But imagine transforming each client engagement into an indispensable experience that not only meets but anticipates and exceeds client expectations. Develop a Deep Understanding of Client Needs Moving beyond surface-level engagement requires a nuanced understanding of the client’s industry, market pressures, and specific pain points.

Customer Centricity 436

Customer Centricity B2B Feedback Consulting 436

Alida

OCTOBER 4, 2016

To get the most business value out of your online communities, you must work to keep members engaged. Member and customer engagement was a hot topic at our Customer Intelligence Summit in Chicago this year. Connection is established when the community supports shared experiences. Boredom is the enemy of engagement.

Engagement 250

Engagement Entertainment Insights 2016 250

TechSee

AUGUST 10, 2023

TechSee’s visual automation platform uses computer artificial intelligence (AI) and augmented reality (AR) to enhance customer and contact center engagements. Organizations focusing on digital transformation are enabled to deliver visual customer engagements which result in better service outcomes and improved customer satisfaction.

Connections 206

Connections Contact Center Average Handle Time Omnichannel 206

eglobalis

OCTOBER 30, 2024

As organizations aim to boost productivity, engagement and overall satisfaction, AI technologies are becoming essential tools The Gist AI boosts productivity. As organizations aim to boost productivity, engagement and overall satisfaction, AI technologies are becoming essential tools. Faster hiring process.

Employee Experience 388

Employee Experience 2028 Telecommunications Customer Satisfaction 388

eglobalis

JANUARY 7, 2025

For B2B companies, this methodology can bridge the gap between customer needs and business objectives, leading to innovation in services, products, and experiences. B2B Example: Adobes team brainstormed ways to enhance user engagement for their Creative Cloud.

B2B 230

B2B Innovation 2025 User Experience 230

eglobalis

OCTOBER 9, 2024

Clayton Christensen old quote: “Customers don’t buy products; they hire them to do a job.” – This quote from the father of “disruptive innovation” highlights the idea that customers’ needs are more about solving a problem or fulfilling a job rather than just wanting specific features.

Feedback 443

Feedback ROI Innovation B2B 443

InMoment XI

MAY 4, 2022

We all know that employee loyalty is important , but oftentimes we forget how employee loyalty is connected with customer loyalty and how loyal employees contribute to the success of the entire business. By constantly improving from our employee feedback , we were recently awarded the Top 50 Most Engaged Workplaces in the United States.

Loyalty 435

Loyalty 2011 Call Center Leadership 435

Experience Investigators by 360Connext

OCTOBER 17, 2018

Leaders toss around terms like “engagement” and “transformation” in ways that make those terms seem less important than they are. My 3 buzzwords: Engagement. Engagement. To become a truly customer-centric organization, engagement is not only critical, but it’s costly if it’s not there.

Leadership 283

Leadership Culture Customer Centricity 2019 283

eglobalis

NOVEMBER 26, 2024

However, employees under persistent stress may struggle to engage authentically, impacting the quality of service and eroding trust. Organizations must take proactive steps to prevent empathy fatigue, ensuring their teams remain energized, engaged, and capable of delivering exceptional client experiences. The same applies to B2C.

B2B 408

B2B B2C Culture Workshop 408

eglobalis

SEPTEMBER 19, 2024

In today’s rapidly evolving business environment, organizations face increasing pressure to stay competitive through continual transformation and innovation. Fostering a Culture of Commitment When employees feel their work contributes to a greater purpose, they are more likely to engage fully with the company’s goals.

Customer Experience 234

Customer Experience Leadership Innovation Workshop 234

eglobalis

OCTOBER 14, 2024

Why Business Cases Alone Can’t Foster Innovation Business case studies are often used in CX education to teach professionals how companies solved specific challenges. This individualized approach helps learners engage more deeply and apply what they’ve learned to real-world problems.

Customer Experience 347

Customer Experience Customer Journey Mapping Innovation Net Promoter Score 347

Experience Investigators by 360Connext

APRIL 21, 2015

Be aware of how often product innovation is discussed as its own end goal, without mentioning how it meets the needs of customers. B2B Blog Customer Engagement Customer Experience Featured Innovation generation z leadership linkedin marketing millennials online experience'

B2B 285

B2B B2C Social Media Innovation 285

eglobalis

DECEMBER 11, 2024

Through A/B testing and other experimental methods, businesses can assess different design elements’ impact on user engagement and satisfaction. Employee Training and Engagement Employee interactions are pivotal to customer experience. High engagement levels indicate that customers find the changes valuable and engaging.

Insights 289

Insights Customer Journey Mapping Omnichannel Effort Score 289

Experience Investigators by 360Connext

OCTOBER 24, 2023

The discussion in this episode delves into these innovative strategies, exploring how they’re changing the way customers shop. We bring you the intriguing story of VOTO, a company that’s doing just that by combining customer engagement with a social cause.

Retail 270

Retail Connections Innovation Loyalty 270

Experience Investigators by 360Connext

JULY 23, 2015

When you push evaluation and innovation to the back burner, big changes in customer expectations are brewing while your competitors stir the pot. Your product is no longer cutting-edge. Your experience is lackluster and dated. But, you still have lots of loyal customers, right? Don’t be fooled. So how should you make this a priority?

Banking 295

Banking Social Media Innovation Consulting 295

InMoment XI

DECEMBER 9, 2024

Key takeaway: Thoughtful AI integration, with human oversight, augments customer connections rather than replacing them. Download Now Exit this form Society: Divided, Yet Connected Customers navigate a paradox: craving connection in an overstimulated, fragmented world. The AI Debate: A CX Game-Changer or Trust-Buster?

2024 195

2024 2025 Download Roadmap 195

Experience Investigators by 360Connext

NOVEMBER 24, 2014

But when leaders become obsessed with “be better than X company” as the main driver for innovation, customer experience will suffer. Culture Customer Engagement Customer Experience Featured employee engagement Entrepreneurship leadership linkedin' Don’t worry about the big guys. Worry about your guys.

Customer Experience 304

Customer Experience Customer Journey Mapping Social Media Culture 304

Experience Investigators by 360Connext

JANUARY 5, 2015

Then it tapered off, they felt less connected and important, and they drifted to my client’s competitors. This led to stagnant thinking instead of innovation. Innovation only comes with risk. After interviewing current and former customers, I identified a pattern. Risk was not rewarded.

Leadership 307

Leadership Consulting User Experience Loyalty 307

Experience Investigators by 360Connext

MARCH 5, 2024

But don’t just take my word for it: Engaged employees are proven to create better customer experiences. They become champions of CX, too, by connecting day-to-day work to direct customer outcomes and integrating CX into the entire employee journey. It’s a healthy cycle that inspires innovation. Prioritize employee feedback.

Employee Experience 260

Employee Experience Customer Experience Net Promoter Score Customer Journey Mapping 260

Experience Investigators by 360Connext

APRIL 16, 2015

We’ve come to accept the incredible pace of innovation. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Expectations 282

Customer Expectations Retail User Experience Social Media 282

ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. He writes about how employee engagement and customer experience can enhance business performance. When employees are engaged and motivated, they are more likely to deliver exceptional customer service.

Engagement 143

Engagement Employee Experience 2009 Loyalty 143

Experience Investigators by 360Connext

OCTOBER 17, 2018

Leaders toss around terms like “engagement” and “transformation” in ways that make those terms seem less important than they are. My 3 buzzwords: Engagement. Engagement. To become a truly customer-centric organization, engagement is not only critical, but it’s costly if it’s not there.

Leadership 227

Leadership Culture Customer Centricity 2019 227

Experience Investigators by 360Connext

JUNE 8, 2015

If something is really innovative, offer a tour or virtual “behind the scenes” look at how their suggestions helped you innovate. Again, celebrate those successes publicly and share frequently, including what didn’t work and why. They want that inside access to your organization , so give it to them!

Marketing 279

Marketing Social Media Loyalty Consulting 279

Experience Investigators by 360Connext

JULY 6, 2015

Innovation is “owned” by one part of the organization who doesn’t have any contact with customers. I’ve witnessed leaders bragging about their innovation labs and creative geniuses who are sequestered away in some cool part of the office. .” The customer does not care who owns their issue.

B2B 278

B2B Net Promoter Score Effort Score Loyalty 278

ShepHyken

APRIL 22, 2022

This week, we feature an article by Luke Jamieson, Regional Director at Centrical , the next-gen employee engagement and performance platform. He writes about the importance of engagement and employee experience to an organization’s productivity to business success. A virtuous cycle of employee engagement.

Engagement 130

Engagement Employee Experience Healthcare Contact Center 130

Experience Investigators by 360Connext

OCTOBER 5, 2021

And then there are those leaders who don’t even have CX in their title, like Chief Marketing Officer or Employee Engagement Director. It sometimes means starting small, but if you can find ways to connect with a few other change agents across the organization, that’s when things can build momentum. They are change agents.

2021 367

2021 Social Media Contact Center Customer Journey Mapping 367

InMoment XI

MARCH 7, 2023

The team knew engagement was dropping—and with membership retention as a key metric for the business, this was an important challenge to tackle. NPS, CSAT, and sentiment measures were set and with verbatims on top, understanding the WHY behind engagement drop became easier. As a marketer, you can’t build these alone.

Engagement 195

Engagement Customer Journey Mapping Customer Centricity Metrics 195

Experience Investigators by 360Connext

DECEMBER 15, 2023

It’s part of their internal communications and employee engagement rhythm. Connect the employee experience to the customer experience in big ways. Engaging others in the act of customer journey mapping through a workshop or presentation is a great way to communicate directly about the customer experience.

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

eglobalis

JULY 31, 2024

These platforms use sophisticated algorithms to determine the optimal time to engage with customers, providing personalized content based on individual behavior and preferences. By delivering customized content experiences, businesses can enhance engagement, drive more meaningful interactions, and increase customer satisfaction.

Customer Experience 330

Customer Experience Social Media 2024 B2B 330

Experience Investigators by 360Connext

MAY 20, 2015

They are the innovators. Did you know that only 30% of Americans feel truly engaged and inspired at their full-time jobs? Gallup’s State of the American Workplace goes on to tell us that companies with properly engaged employees have nearly 50% fewer accidents, 41% fewer quality defects and pay far less for health care.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

Experience Investigators by 360Connext

DECEMBER 14, 2021

Share the wins throughout the organization so employees can connect the way their everyday actions impact the customer. . QR codes allow customers and employees to interact and engage with various tools in ways that are safe and sustainable. What innovations or ideas do you think we’ll see in the new year?

2022 372

2022 Customer Experience Airlines Customer Journey Mapping 372

Totango

MAY 17, 2024

CS professionals have a choice: Embrace AI and harness its potential to drive innovation and growth, or remain hesitant and risk falling behind in a rapidly evolving landscape. Connect engagement to communications Record your calls! Nearly 30% are not using AI at all, but they’re excited about new ideas for usage.

Innovation 98

Innovation Call Recording Customer Success Government 98

Beyond Philosophy

FEBRUARY 20, 2020

It would be best to take a step back from the day-to-day management perspectives that you engage in and ask yourself, “What is that we want our brand to mean? A team of people construct this character and talk on her behalf, connecting with others on the platform through comments and other dynamic back and forth.

Innovation 162

Innovation Social Media Technology Brands 162

eglobalis

JANUARY 13, 2025

Elevating Cross-Channel Customer Engagement Seamless integration across communication channels is critical for consistent customer experiences. Competitors like Adobes Experience Cloud and Microsoft Dynamics offer similar capabilities, ensuring that AI-driven personalization becomes a cornerstone of customer engagement strategies.

Marketing 287

Marketing E-support E Commerce Social Media 287