Avaya

JANUARY 3, 2017

I know you’ve heard it all before; how single channel service evolved into multi-channel service evolved into omni-channel service. What if I told you that the customer experience is not necessarily about the channels you implement? From Servicing Channels to Channeling Your Customers.

Multi-Channel 52

Multi-Channel Travel Customer Journey Contact Center 52

InMoment XI

MARCH 18, 2024

By consolidating data from diverse channels, businesses can unlock a fuller understanding of customer preferences, pain points, and behaviours. Connected Teams Driving CX Impact: With predictive simulations and strategic ROI alignment, teams can leverage 100% of CX data to drive impactful initiatives.

Insights 195

Insights Multi-Channel Webinar Social Media 195

BirdEye

SEPTEMBER 20, 2024

Birdeye Insights AI Insights AI is a powerful tool that helps businesses gather and analyze customer feedback across multiple channels, including reviews, surveys, and local SEO data. This unique approach enables personalized interactions that foster customer loyalty and retention, leading to more meaningful connections.

2024 105

2024 Innovation Social Media Demo 105

Optimove

DECEMBER 10, 2024

Balancing Speed with Creativity : AI streamlines repetitive tasks such as audience segmentation and content generation, freeing marketers to focus on storytelling, innovation, and crafting meaningful, engaging campaigns. Deliver campaigns with precision and relevance, building stronger connections with audiences.

Multi-Channel 52

Multi-Channel 2012 Download Innovation 52

CSM Magazine

MARCH 5, 2025

Available 24/7, it connects you directly with a knowledgeable support representative within minutes. Multiple Channels to Fit Your Needs Accessibility is another factor that sets Pin-Up Aviator apart. Innovations in User Support Pin-Up Aviator isnt just meeting the industry standard for support; theyre raising the bar.

Multi-Channel 52

Multi-Channel Innovation Interaction Brands 52

CSM Magazine

JANUARY 24, 2025

In addition, ICIW is now turning post-purchase communications with customers into a fully-fledged marketing channel. For consumers, their deliveries are more than boxes and bags but the foundation of a long-standing relationship with a brand that communicates and connects with them on many levels.” ICIW chose to use nShift Track.

Multi-Channel 52

Multi-Channel Communication Customers Brands 52

CSM Magazine

JANUARY 24, 2025

In addition, ICIW is now turning post-purchase communications with customers into a fully-fledged marketing channel. For consumers, their deliveries are more than boxes and bags but the foundation of a long-standing relationship with a brand that communicates and connects with them on many levels.” ICIW chose to use nShift Track.

Multi-Channel 52

Multi-Channel Communication Customers Brands 52

BirdEye

DECEMBER 30, 2024

Managing a multi-location mortgage business in today’s fast-paced market requires juggling multiple priorities: client relationships, loan processing, compliance requirements, and team coordination. As your business expands across locations, these challenges escalate exponentially, demanding innovative solutions.

Multi-Channel 52

Multi-Channel Document Social Media Financial 52

CSM Magazine

DECEMBER 2, 2024

a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has completed the first phases of a successful global sales process optimization program with Westcon-Comstor , a global technology provider and specialist distributor.

Sales 52

Sales Multi-Channel 2024 Workshop 52

BirdEye

DECEMBER 30, 2024

Healthcare organizations face a unique challenge: connecting with the right audience in a rapidly evolving landscape of patient expectations and technologies. This guide dives into proven tactics, innovative tools, and actionable insights to help you master lead generation for medical businesses.

Healthcare 52

Healthcare Multi-Channel Social Media Advertising 52

Alida

JANUARY 5, 2018

CMOs will turn this [year] into an opportunity to remould their organization to be customer obsessed, prioritizing talent that can conceptualize innovation and growth, and farming execution-oriented specialist work out to partners,” Michael Barnes, Forrester VP and research director, tells CMO. VR and AR steal the spotlight.

2018 0

2018 Marketing Multi-Channel Advertising 0

CSM Magazine

OCTOBER 23, 2024

Back then, I was driven by the thrill of connecting with people and solving their problems one conversation at a time. Unlike generic chatbots, Jovee AI was designed from the ground up to manage sales and customer service interactions seamlessly across multiple channels—whether web chat, voice calls, or virtual avatars.

Sales 52

Sales Customer Service Contact Center Multi-Channel 52

Oracle

NOVEMBER 27, 2019

Today, the customer experience isn’t bound to any one physical or digital space, as 73% of consumers use multiple channels to shop , according to a Harvard Business Review study of 46,000 shoppers. Fast-food restaurants may get even faster thanks to retail innovation in customer service tech. Transforming grocery shopping.

Retail 74

Retail Innovation 2019 Multi-Channel 74

Oracle

SEPTEMBER 27, 2020

The Thinker Award for Markie Innovation honors companies that used new technology or a never-before-seen approach to attract, interest, and engage an audience. Cisco’s Global Partner Marketing organization historically leveraged email as its primary communications channel with its growing ecosystem of more than 60,000 partners.

Innovation 77

Innovation Marketing Multi-Channel ROI 77

TechSee

OCTOBER 9, 2018

connected devices and use 3.3 each day and often engage in “tech multi-tasking,” such as setting a date via messaging app while while watching Netflix and tweeting about it. Create a cohesive community where Millennials can connect and assist each other. Cloud-based, omni-channel CRM solutions. Personalization.

Customer Service 359

Customer Service Virtual Agent Social Media Multi-Channel 359

InMoment XI

OCTOBER 24, 2023

The Multi-Faceted Approach to Contact Center Analytics What Are Customer Analytics? InMoment champions the cause of empathetic listening, and with speech analytics, every conversation becomes a bridge to deeper understanding and connection. But how does a business discern which channel resonates most with its audience?

Contact Center 195

Contact Center Multi-Channel Net Promoter Score Metrics 195

ShepHyken

OCTOBER 9, 2020

This Pandemic only put a bigger pressure on retailers to move faster and stop postponing the adoption of technology for “when we’ll have budgets and time to explore innovation”. Now more than ever, with online grocery shopping finally taking off, retailers need to turn their multi-channel strategy into an omnichannel one.

Retail 140

Retail Customer Experience Multi-Channel Omnichannel 140

ShepHyken

FEBRUARY 18, 2020

You must be able to demonstrate this in tangible terms relating to company goals that executives can immediately connect to. There must always be a human element to assist, support, and create connection. Instead of thinking about ROI, instead think of ROX—return on experience.

Multi-Channel 120

Multi-Channel ROI Leadership 2020 120

Optimove

FEBRUARY 23, 2025

And in 2024, heres just a glimpse of what I heard: You have to go to the data people to get the data, and then you have to connect it to marketing. WhatsApp Integration : With nearly two billion active users worldwide, WhatsApp has become an essential channel for businesses. Its a big painheavy liftingand here, it was all together.

2024 52

2024 Multi-Channel 2025 Financial 52

Team Support

APRIL 15, 2021

This technique is a great way to satisfy a demanding, over-connected consumer and meet their requirements across multiple platforms. Omni-channel support is distinctly different from multi-channel support. Retailers can satisfy and make customers happy by giving them more opportunities to connect with the brand.

Technology 106

Technology Multi-Channel B2B Retail 106

BirdEye

JANUARY 24, 2025

It's about building real connections and driving strong social media engagement. Therefore, hotels must do more than exist on these channelsthey need a tailored approach to connect with guests, build trust, and showcase their unique selling points. Bottom Line Up Front Successful hotel marketing isn't just about showing up.

Social Media 52

Social Media Hotels Marketing Travel 52

NICE inContact

AUGUST 27, 2019

Customer experience is the name of the game today, with more brands competing based on customer experience (CX) as a key differentiator than price or product innovation. So, the importance of engaging customers and connecting with them emotionally can’t be overstated. 5) Be channel-focused. 6) Be available on multiple channels.

Connections 59

Connections Social Media Multi-Channel Contact Center 59

InMoment XI

JANUARY 17, 2024

A Multi-Channel Strategy is Essential To validate their booking decisions, travel buyers are navigating multiple digital channels to conduct research and find solutions that are suited to their needs. Today’s consumers expect seamless and convenient interactions across multiple channels.

Guest Experience 195

Guest Experience Hospitality Hotels Travel 195

BirdEye

DECEMBER 28, 2024

Traditional communication channels often fall short, leaving patients frustrated and uncertain. Personalized communication increases patient engagement, improves treatment adherence, and creates a more connected healthcare experience that feels individualized and attentive. Healthcare is complex, time-sensitive, and deeply personal.

Healthcare 52

Healthcare Multi-Channel Insurance Document 52

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. According to a Salesforce’s connected shopper report , 79 percent of shoppers research a brand online before making a purchase in the store. Customer experience has not been left behind.

Technology 104

Technology Blog Customer Experience Social Media 104

Natalie Petouhof

MARCH 7, 2016

Avaya, a Contact Center Infrastructure for 15 consecutive years unveiled customer engagement innovations that meet customer expectations where the rules of the game have changed: 90% of people move between different devices [i]. Tweet Customers are More Difficult to Serve Than Ever. Is Your Brand Ready ? What’s the Big Announcement?

Innovation 49

Innovation Customer Engagement Engagement Contact Center 49

Thematic

FEBRUARY 24, 2025

Analyze Customer Interactions Across Multiple Touchpoints Customers today engage with businesses across multiple channels. Yet, many businesses struggle to connect the dots and gain a holistic view of their customer journey. The key is not just collecting data—but acting on it before customers decide to leave.

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

Aveus

NOVEMBER 25, 2019

An omni-channel approach will help you expose and address key inconsistencies as customers attempt to learn about and purchase healthcare services, ultimately leading to better loyalty for your brand. Typically, organizations work in silos when it comes to channel development – for the customer it’s one seamless experience. Many (many!)

Healthcare 85

Healthcare Multi-Channel Consumers Innovation 85

Avaya

OCTOBER 11, 2016

Let’s give companies the freedom to be innovative, proactive, independent and capable of operating in real time to meet the demands and needs of their customers and agents without fail. Now, all that’s needed is similar thinking and innovation applied to business communications. Avaya Is the Innovative Leader for the Digital Era.

Contact Center 80

Contact Center Multi-Channel NPS Innovation 80

SurveySensum

JANUARY 16, 2025

SurveySensum : By offering end-to-end customer support through multiple channels, SurveySensums customer support is better in contrast to the other two tools. And it is also only available in English surveys [No multi-lingual support in this feature]. It is available in all plans and also with multi-lingual support. Best of all?

2025 52

2025 Multi-Channel NPS Feedback 52

Experience Matters

APRIL 7, 2015

Clarabridge connects to all sources of customer feedback, including ratings and reviews , chat , both Clarabridge-generated and third-party surveys , blogs and forums , emails , call centers , social media , and voice recordings. Confirmit’s commitment to fostering innovation is nothing new. Confirmit.

2015 97

2015 Multi-Channel 2014 CEM 97

BirdEye

MAY 3, 2023

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. This blog post deals with everything you need to know to leverage the right channels and boost your business revenue.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Avaya

AUGUST 17, 2016

Today, we live in a new age filled with new business requirements—the greatest being to effectively keep up with today’s rapid pace of innovation. This series will explore three distinct ways that business is evolving in this new age of innovation and how leaders can stay ahead of the curve. So, where do you start?

Innovation 52

Innovation Contact Center Multi-Channel Call Center 52

ProProfs Chat

MAY 28, 2020

Your customers might be constantly ranting about the infinite emails they receive, despite that email is still a remarkably effective communication channel. Strategy 2: Connect With Your Customers using ‘Emotional Branding’. No wonder, why worldwide users magically connect with this brand. . Image source: Campaignmonitor.com.

Loyalty 93

Loyalty Brands Customer Experience Loyalty Programs 93

Second to None

MARCH 13, 2019

With mobile being one channel of customer interaction, users are mingling with companies on a variety of platforms. It is important to remain consistent across all channels to create a satisfactory customer experience. In addition, customers appreciate, if not demand, a high level of transparency. Maintaining Consistency.

Customer Experience 82

Customer Experience Multi-Channel Consumers Customer Centricity 82

Win the Customer

DECEMBER 14, 2015

I recently was given a preview of Zendesk’s innovative new feature Voice , a cloud-based call center software that seamlessly integrates into its customer service helpdesk software. Agents simply need an Internet connection, a headset, and listening ears to get started working directly with customers whenever and wherever they may be.

Call Center 78

Call Center Metrics Multi-Channel Management 78

transcosmos Information Systems

MAY 25, 2015

What changed are the channels and platforms that the use. We’re almost half-way through 2015 and here are just some of the hyper-connected, mobile lifestyle customer service activities that we’ve been seeing in 2015. Improved connectivity and mobile computing has raised client expectations when it comes to timeliness.

2015 82

2015 Multi-Channel Social Media Definition 82