InMoment XI

MARCH 18, 2024

Unstructured Data Complexity: Technology struggled to process unstructured data effectively, leading to challenges in analysing qualitative feedback. Connected Teams Driving CX Impact: With predictive simulations and strategic ROI alignment, teams can leverage 100% of CX data to drive impactful initiatives.

Insights 260

Insights Multi-Channel Webinar Social Media 260

Experience Investigators by 360Connext

MARCH 26, 2024

Unlock the future of customer experience as I, Jeannie Walters, team up with Greg Kihlström from the Agile brand to dissect the fascinating blend of strategy and technology that’s shaping how we interact with businesses today.

2024 178

2024 Banking Advertising ROI 178

Customer Bliss

AUGUST 29, 2017

Rhonda Basler and I discuss how Hallmark Business Connections is helping companies build bonds with their customers — by extending their own products and services. Rhonda Basler currently leads the Customer Engagement team at Hallmark Business Connections, Hallmark’s B2B subsidiary. A YouTube on Hallmark Business Connections.

Connections 178

Connections Customer Experience Net Promoter Score B2B 178

Optimove

SEPTEMBER 22, 2024

Purple Square: Executes data-driven campaigns and optimizes marketing technology, driving player loyalty. LeanConvert: Delivers end-to-end personalization and analytics, driving ROI in player acquisition and retention. We look forward to connecting with you at booth D120. Don’t miss out on our CRM Lightning talks as well!

2024 59

2024 Download ROI 2015 59

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

2016 267

2016 Innovation Marketing Insights 267

TechSee

DECEMBER 4, 2018

Our goal is to partner with innovative Tier-1 companies, by providing them with digital solutions that enable them to exceed their customers’ expectations. Following this Vodafone innovation proof of concept, two additional rollouts were carried out by Vodafone UK and Vodafone Portugal. TechSee-Vodafone partnership. M annually.

Innovation 95

Innovation Telecommunications Customer Satisfaction Call Center 95

West Monroe

OCTOBER 11, 2023

In today's ever-evolving business landscape, organizations face the constant challenge of driving successful change while optimizing their return on investment (ROI): 61% of the C-suite executives we surveyed in our digital Signature Research said digital transformation was a top priority for them—and 38% others said it was an ongoing effort.

ROI 52

ROI Return on Investment Government Innovation 52

West Monroe

OCTOBER 11, 2023

In today's ever-evolving business landscape, organizations face the constant challenge of driving successful change while optimizing their return on investment (ROI): 61% of the C-suite executives we surveyed in our digital Signature Research said digital transformation was a top priority for them—and 38% others said it was an ongoing effort.

ROI 52

ROI Return on Investment Government Innovation 52

TechSee

FEBRUARY 19, 2019

This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. Mark your calendars with these “can’t miss” sessions and exhibitors and prepare to witness the future of mobile self-service technology. In a nutshell. Who’s there? When and where?

2019 95

2019 Innovation Telecommunications Events 95

CSM Magazine

DECEMBER 22, 2023

By using the latest technology to combine creativity and customer engagement, businesses can increase their brand’s influence with these OOH marketing strategies. This method allows businesses to build a long-term connection with the community and improve their brand reputation and overall image.

Connections 52

Connections Marketing Advertising Transportation 52

TechSee

DECEMBER 11, 2018

To deliver value in 2019, call center leaders must select a CX initiative that can immediately demonstrate ROI. However, aside from short term ROI, improving your call center customer experience strategy requires careful consideration for the long term as well. Technologies: Data Analytics, AI, AR solutions.

Call Center 182

Call Center 2019 Contact Center Customer Experience 182

InMoment XI

AUGUST 19, 2024

What is the ROI of Customer Experience? Customer Experience ROI is a critical metric that measures the financial impact of enhancing customer experiences. Why is CX ROI Difficult to Prove? Data and Measurement Challenges: Accurately measuring the ROI of CX requires comprehensive data collection and advanced analytics.

ROI 260

ROI Customer Experience Net Promoter Score Telecommunications 260

InMoment XI

MARCH 25, 2024

From a cost and ROI perspective, the impact and benefits of predictive analytics in customer experience management cannot be ignored. By leveraging data-driven insights from predictive analytics, your company can foster meaningful connections with customers and achieve differentiation in today’s competitive marketplace.

Customer Experience 260

Customer Experience Social Media E Commerce Retail 260

Oracle

MARCH 1, 2021

Female innovators in CX technology have shaped the field since the earliest days and continue to create change and exciting new experiences, technology, and ideas. Learn more about Dr. Kim’s work here or connect with her on LinkedIn or Twitter. The emotional connection with consumers has never been more critical.

2021 81

2021 Technology Workshop Advertising 81

ClearAction

AUGUST 29, 2015

3 Types of Customer Experience Action Essential to ROI. If your recipe for customer experience ROI does not call for 3 types of action, it will probably flop. Why ROI Requires the Other 2 Action Types: (A) When one customer voices something, you can bet that they represent dozens or thousands in your customer base. (B)

ROI 117

ROI Customer Experience Culture Customer Experience Management 117

ReviewTrackers

OCTOBER 3, 2017

Innovation was the highlight at last week’s 2017 SHSMD Connections, the annual conference for healthcare marketing, public relations and communications, and strategic planning professionals. Here’s what we learned: How to Innovate. ROI Based Marketing. First, Berg and Ochu say ROI marketing requires three things: 1.

2017 56

2017 Connections Healthcare ROI 56

TechSee

JULY 24, 2018

According to the Harvard Business Review , personalization can deliver five to eight times the ROI on marketing spend and can lift sales by 10% or more. Two days later, he ordered a new connected flat screen TV to replace his older model. Power of visual engagement for enhancing personalization. No color identification required!

Customer Centricity 104

Customer Centricity Culture Technology 2018 104

Alida

DECEMBER 22, 2016

“It’s going to be about creating that direct connection and trust with the individual on a much more personal level.” It’s going to be about creating that direct connection and trust with the individual on a much more personal level,” she told CMO.com. How smart brands measure customer intelligence ROI.

2017 0

2017 E Commerce 2016 Social Media 0

InMoment XI

JULY 1, 2024

From a cost and ROI perspective, the impact and benefits of predictive analytics in customer experience management cannot be ignored. By leveraging data-driven insights from predictive analytics, your company can foster meaningful connections with customers and achieve differentiation in today’s competitive marketplace.

Social Media 260

Social Media Healthcare Retail Insights 260

ShepHyken

FEBRUARY 18, 2020

Instead of thinking about ROI, instead think of ROX—return on experience. You must be able to demonstrate this in tangible terms relating to company goals that executives can immediately connect to. Technology can be a powerful tool in creating change, but it is not a solution by itself.

Multi-Channel 118

Multi-Channel ROI Leadership NPS 118

Magellan Solutions

FEBRUARY 20, 2024

This article reveals how technology and on-demand expertise combine forces through strategic partners – sending customer satisfaction soaring while keeping costs in check. Maximizing Technology and Expertise Outsourcing live chat support offers a strategic edge through advanced technology and skilled resources.

Customer Satisfaction 52

Customer Satisfaction Loyalty ROI Technology 52

Customer Bliss

NOVEMBER 1, 2018

Mary and her team ensure that they’re conscious and connected with the driver community. Mary spontaneously goes to driver-organized meetups because she wants to show up, connect, and be present for what’s happening with the drivers. Tactic 5: Assess your Employee ROI. Tactic 1: Be Authentically Engaged.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

CSM Magazine

FEBRUARY 12, 2024

To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. This evaluation is crucial for continuous improvement and helps in demonstrating the ROI to stakeholders. Technology can also play a role in enhancing networking.

Events 95

Events Entertainment Transportation Workshop 95

GetFeedback

SEPTEMBER 27, 2018

Online retailers and brick-and-mortars that embrace developing technology have been able to create customer experiences that keep consumers coming back for more. With the ever-evolving technological landscape , brands can reach customers unlike ever before. How Retailers Are Harnessing New Technology. Voice Technology.

Retail 170

Retail E Commerce Customer Experience Touchpoint 170

CSM Magazine

JUNE 17, 2024

The patented customer-facing technology combines GenAI, digital interactions, and telephony, providing infinite scale to enterprises, and hyper personalization to consumers, resulting in revenue acceleration and lasting customer relationships. Incremental improvements to CX were not enough.

Contact Center 52

Contact Center Healthcare Call Center Financial 52

TechSee

DECEMBER 2, 2020

Emerging technologies make bold promises. And when it comes to determining a technology’s potential, it’s essential to separate fact from fiction. This technology can be applied at every channel and touchpoint of the customer journey, from pre-purchase through contracting and billing, onboarding , and even upsells.

Net Promoter Score 109

Net Promoter Score Average Handle Time Contact Center Technology 109

Ecrion

JUNE 18, 2018

A lack of innovation can lead to a very poor customer experience. This is why embracing insurance technology is so important. In the last few years, the insurance industry has made strides by adopting new technologies. The good news is that this is another area where innovation is taking place.

Insurance 40

Insurance Technology Omnichannel Document 40

Ecrion

JUNE 18, 2018

A lack of innovation can lead to a very poor customer experience. This is why embracing insurance technology is so important. In the last few years, the insurance industry has made strides by adopting new technologies. The good news is that this is another area where innovation is taking place.

Insurance 40

Insurance Technology Omnichannel Document 40

Interactions

OCTOBER 1, 2020

The ROI of CX . This type of mindset encompasses everything from how a company allocates resources, the strategic initiatives they take on, and the technology that they evaluate and deploy. . Customer-driven innovation is the most important type of innovation for a company, and it can also be the most lucrative.

ROI 62

ROI Financial 2023 Innovation 62

TechSee

DECEMBER 16, 2020

Today, Salesforce has fully integrated TechSee’s technology on the Salesforce platform as an integral part of their offering. The connected and agile platform integrates multiple data sets and workflows across contact centers, field services, and third-party systems for enhanced collaboration. How Visual Remote Assistant works.

Net Promoter Score 109

Net Promoter Score Contact Center Average Handle Time NPS 109

CSM Magazine

JUNE 21, 2024

One innovative approach gaining traction is the use of LED video walls. This level of customization fosters a deeper connection between the customer and the brand. This flexibility makes it easier for businesses of all sizes to adopt this technology and enhance their customer service.

Retail 52

Retail Customer Service Omnichannel Return on Investment 52

Customer Bliss

MAY 23, 2018

She was interested in moving up within the company and ultimately became responsible for the contact center technologies under the Cendant Umbrella. When you can do this, you get an internal culture of excitement, innovation, and happy employees which result in happy customers. to determine their employee ROI.

Sports 197

Sports Customer Experience E Commerce Travel 197

Clarabridge

JUNE 13, 2017

Our mission is to care for precious life, and a vital element of our daily operations is the strong connection we maintain with our customers. Product innovation: Clarabridge helps us identify features that consumers especially like that should be retained and consumer pain points that need to be addressed.

ROI 40

ROI Net Promoter Score Return on Investment 2013 40

Beyond Philosophy

NOVEMBER 14, 2020

For my part, I often operated with the mindset that valuing the emotional connection that the Customer Experience evokes is an opinion everyone shared. The future of customer experience is infused with technology and data. Carbone says using technology and humanity combined can create what he describes as Experience Management 2.0.

Customer Experience 148

Customer Experience Return on Investment ROI Consulting 148

Magellan Solutions

FEBRUARY 26, 2024

Machine learning algorithms analyze incoming calls to enable intelligent, personalized connections. Agent Assist Feature AI technologies transform call center operations by empowering agents to become more effective problem solvers and deliver faster, more efficient, and personalized service. Lines overwhelmed their legacy system.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

ShepHyken

AUGUST 12, 2019

Wall Street Journal) Technology lets companies see how badly they can treat consumers, right up until the moment they bolt. Calculating the ROI of CX: Complete Guide 2019 [Includes Spreadsheets] by Alyona Medelyan. No sense in investing in anything (not just CX) that you can’t determine the ROI. Everyone Hates Customer Service.

2019 98

2019 Article Customer Service ROI 98

NICE inContact

MAY 12, 2017

2017 was arguably the biggest and best year ever at Enterprise Connect 2017 for those who care about contact centers. As each of these business functions reinvent themselves for a digital world, the impact of technologies like analytics, artificial intelligence and the Internet of Things will be felt across all of these processes.

Contact Center 48

Contact Center 2017 Connections 2020 48