Beyond Philosophy

FEBRUARY 9, 2024

The post How to Connect With Your Customers on an Emotional Level and Drive Brand Loyalty appeared first on Beyond Philosophy. Here are some other key moments in the discussion: 04:24 We hear about Bob Black’s pickle regarding the practicalities of applying the concept of evoking specific emotions, which many organizations share.

Connections 88

Connections Loyalty Brands Customers 88

PK

MAY 24, 2021

“Emotional connection” has been the basis of bank loyalty for generations. The post Four drivers of bank loyalty that foster emotional connection appeared first on PK. The relationships customers developed with bank employees, the quality of in-person customer service, and the deep-seated trust in depository […].

Banking 98

Banking Loyalty Connections Customer Service 98

Experience Investigators by 360Connext

MARCH 12, 2024

Ever found yourself excited about a loyalty program only to be let down by the redemption process? This conversation isn’t just a critique, it’s a roadmap to excellence in loyalty program implementation. Don’t miss the next episode!

Loyalty Programs 143

Loyalty Programs Loyalty Roadmap Customer Retention 143

eglobalis

NOVEMBER 3, 2024

Embrace Organizational Self-Discovery Understanding a company’s unique identity is essential for crafting a CX strategy that not only resonates but also drives loyalty and differentiation in the marketplace.

B2B 435

B2B Culture Innovation Loyalty 435

SurveySensum

AUGUST 1, 2023

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. But, let’s be real, building and nurturing customer loyalty in retail isn’t a walk in the park.

Retail 52

Retail Loyalty Connections Loyalty Programs 52

PK

AUGUST 5, 2021

How does your loyalty technology hold up when creating connected experiences? The post Loyalty technology: Building connections with Salesforce and Mulesoft appeared first on PK. Rich, consistent customer data is key to providing the types of experiences customers expect, but without the right approach […].

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Connections Loyalty Technology Customer Expectations 97

Second to None

JULY 31, 2024

Over the years, brand loyalty has played a critical role in helping organizations with customer retention, customer lifetime value, and overall customer satisfaction. However, for many consumers today, brand loyalty doesn’t hold as much weight or influence as it once did. How can companies win over Gen-Z loyalty?

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Loyalty Brands Social Media Consumers 62

Second to None

JULY 31, 2024

Over the years, brand loyalty has played a critical role in helping organizations with customer retention, customer lifetime value, and overall customer satisfaction. However, for many consumers today, brand loyalty doesn’t hold as much weight or influence as it once did. How can companies win over Gen-Z loyalty?

Loyalty 62

Loyalty Brands Social Media Consumers 62

GetFeedback

SEPTEMBER 18, 2019

Prior to this, we had all read the book, “ The Effortless Experience: Conquering the New Battleground for Customer Loyalty ,” and one question came out of it: Is effortless really enough? . Rather, customer loyalty depends on how easy you make it for your customers to do business with you. Finding no. Finding no. Finding no.

Loyalty 257

Loyalty Touchpoint Books Metrics 257

SurveySensum

NOVEMBER 1, 2024

Loyalty is a brand.” — Shep Hyken. Brands that excel in cultivating loyalty experience 2.5X Well, brand loyalty goes beyond simple recognition of your products; it’s about the profound trust and emotional connection customers have with your brand. What is Brand Loyalty? Why Brand Loyalty Matters?

Loyalty 52

Loyalty Customer Relationships Brands Sales 52

InMoment XI

MARCH 2, 2022

The goals for employees, then, are commitment and connected behavior, with advocacy as the highest state. And, just as customer behavior can range from high negativity/sabotage to high positivity/advocacy, so too can employee behavior. The foundation for attaining this goal is an understanding of cultural impact.

Culture 195

Culture Connections Leadership Consulting 195

GetFeedback

JUNE 11, 2019

Four key findings from Deloitte’s report to help you understand how you might use emotional connections to drive loyalty for your brand.

Connections 150

Connections Loyalty Brands Customers 150

Bill Quiseng

MAY 31, 2023

Every week, in the month of June, I will offer each one of the Three Principles to Build Customer Loyalty. And customer loyalty is how your customers feel about what you did over and over again. Your customers will have an emotional connection. So here are Three Principles to Build Customer Loyalty. Why only three?

Loyalty 109

Loyalty Social Media Definition Customers 109

GetFeedback

NOVEMBER 19, 2018

Although there are newer versions of the conversion funnel that track the Retention stage at the end, there’s an even better method of measuring and maintaining customer retention: the loyalty loop. How the loyalty loop works. Create your loyalty loop with customer feedback. Measure customer loyalty with NPS.

Loyalty 220

Loyalty Net Promoter Score NPS Customer Retention 220

TechSee

OCTOBER 2, 2023

In the world of customer loyalty, service is the currency paid. The rare 30-year customer embodies this loyalty, having been part of the company’s successes and growing pains. Ann’s Journey Begins: A 30-Year Connection Ann Mini’s journey as a customer began with the release of the original Ghost Busters movie.

Loyalty 124

Loyalty Customer Service Hospitality Customers 124

Currency Alliance

OCTOBER 21, 2024

It has been my opinion for the past 10 years that creating a network of partners to support almost every type of loyalty program is the key to long-term success and creating value for all stakeholders. The purpose of this article is to discuss what mix of partners might be best for achieving these goals in your loyalty program.

Loyalty 52

Loyalty Loyalty Programs Hotels Airlines 52

ShepHyken

NOVEMBER 18, 2020

If you have been following my work, you may remember something I refer to as The Loyalty Question. Most people think customer loyalty is about a lifetime. As you ask yourself the loyalty question, think about the next time every time. So, The Loyalty Question 2.0 The post The Loyalty Question 2.0

Loyalty 146

Loyalty Books 2018 Customer Service Training 146

C3Centricity

MAY 12, 2024

Here are twenty ways to get started, together with best-in-class examples, but I’d love to hear how you delight your own customers and turn satisfaction into loyalty. It’s about creating an unforgettable positive experience that fosters loyalty and word-of-mouth promotion. I know I have!

Loyalty 62

Loyalty Exceptional Customer Service Loyalty Programs Customer Service Representative 62

GetFeedback

FEBRUARY 17, 2020

This question is the most basic NPS question and it can yield powerful insights about customer loyalty at key stages of the customer journey. NPS is a key indicator of customer loyalty. This is critical because it connects your customer feedback with customer data so you have a holistic view of the customer experience. .

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NPS Measurement Loyalty Net Promoter Score 195

eglobalis

AUGUST 13, 2024

In this article, we will delve into how Samsung and Apple differentiate in customer experience, focusing on ten key parameters: design, brand loyalty, fan following, creativity, CX, user interface, ecosystem integration, product quality, customer service, and marketing strategies. Apple: Apple’s brand loyalty is legendary.

E-support 447

E-support Innovation Customer Centricity Loyalty 447

Strativity

JUNE 20, 2024

The post How Brands Can Use Value to Build Deeper Customer Connections and Drive Lasting Loyalty appeared first on Material.

Connections 52

Connections Loyalty Brands Customers 52

eglobalis

NOVEMBER 12, 2024

By shifting from a task-oriented to a customer-driven mindset, service teams can foster loyalty, trust, and even advocacy from their clients. As professional services continue to evolve, leaders who prioritize CX will cultivate loyalty and advocacy, transforming their service teams into drivers of growth and competitive advantage.

Customer Centricity 436

Customer Centricity B2B Feedback Consulting 436

Optimove

OCTOBER 9, 2024

By doing so, a brand can create an emotional connection with the consumer, building trust and driving loyalty that lasts a lifetime. They also connected emotionally with customers by helping them through the journey of fulfilling the needs of a new puppy. Ready to start? Try Optimove’s Opti-X today.

Loyalty 64

Loyalty Retail Download Connections 64

Helpware

MARCH 9, 2023

Today's customers have access to a world of information at their fingertips, which makes it easy to shift brand loyalties. This reality leaves some companies wondering what they can do to retain customers and combat churn.

Loyalty 74

Loyalty Connections Customers Brands 74

CX University

APRIL 29, 2024

It requires a deep understanding of customer emotions and the ability to connect with them on a personal level. When CX teams cultivate high EQ, they are better equipped to navigate complex customer interactions, transform negative situations into positive ones, and foster lasting brand loyalty.

Connections 52

Connections Call Center Loyalty ROI 52

Hello Customer

JUNE 26, 2024

The rarer genuine human connections become, the more precious they are… But how do we rediscover that human touch in a world dominated by AI and automation? The growing importance of human connection Have you noticed it too? Monitor and adjust: continuously gather feedback and refine your approach to maintain a strong human connection.

Connections 52

Connections Customer Satisfaction Demo Loyalty 52

PK

OCTOBER 28, 2021

PK is ranked as a leader in the Forrester Wave™: Loyalty Service Providers, Q3 2021 and is the #1 Apigee Partner in North America for both 2019 and 2020. The post Future of loyalty: Creating connected membership with APIs appeared first on PK. Join […].

Connections 40

Connections Loyalty 2021 2019 40

Integrity Solutions

APRIL 19, 2024

It provides competitive differentiation, nurtures customer relationships, helps them feel seen and heard , and ultimately leads to increased customer loyalty and repeat business. According to Gartner , customer experience “drives more than two-thirds of customer loyalty” when compared to brand preference or price consideration.

Sales 105

Sales Loyalty White Paper Contact Center 105

PK

SEPTEMBER 28, 2021

We see a once-in-a-generation opportunity for providers and payers to reimagine healthcare loyalty. The post Loyalty in healthcare: Creating connected membership appeared first on PK. From earning consumer trust to establishing brand relevance, technology and care models are evolving to create patient […].

Healthcare 52

Healthcare Connections Loyalty Consumers 52

Beyond Philosophy

DECEMBER 14, 2023

However, when they showed me the repeat business stats, what I saw wasn’t loyalty; it was inertia. The problem lies in the assumption that ALL repeat business is motivated by loyalty. Let’s begin by defining customer loyalty and inertia. Take a moment to consider to whom in your life you feel loyalty.

Loyalty 88

Loyalty Rewards Programs Loyalty Programs Airlines 88

ShepHyken

MARCH 14, 2023

I’ve covered different gap concepts in the past, and it’s time to add yet another to the list, and that is the Loyalty Gap. By the way, this is a perfect time to mention International Customer Loyalty Month, which happens every year in April. You can learn more at www.CustomerLoyaltyMonth.com. So, back to the Loyalty Gap.

Loyalty 107

Loyalty Customer Service Training Customers Connections 107

Beyond Philosophy

APRIL 26, 2024

In this episode, Colin and Ryan tackle a listener’s question about the psychology of customer loyalty , delving into its emotional and relational aspects. Loyalty, they explain, goes beyond mere repetition of behavior; it is rooted in deep emotional attachment and often requires sacrifice.

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ROI Loyalty Sports Connections 88

C3Centricity

AUGUST 20, 2024

As we all know, customer satisfaction is no longer enough to secure brand loyalty – if it ever was! Customer delight refers to exceeding customer expectations to create a positive emotional reaction, leading to stronger loyalty and advocacy. This indicates that satisfaction alone does not guarantee loyalty.

Loyalty 62

Loyalty Measurement Brands Net Promoter Score 62

Beyond Philosophy

DECEMBER 8, 2023

While they were delighted with their repeat business, which they attributed to customer loyalty , a closer look at the repeat business statistics painted a different picture. They certainly are, but not all repeat business is a result of loyalty. First, let’s establish clear definitions for customer loyalty and inertia.

Loyalty 88

Loyalty Airlines Workshop Consulting 88

SurveySensum

NOVEMBER 5, 2024

Let’s discover its top 6 drivers behind customer loyalty. Strong Loyalty Program Nike’s loyalty program is more than just a point system. NikePlus is a textbook example of how to do customer loyalty right. But Nike’s digital presence isn’t just about functionality; it’s about staying connected with customers.

NPS 52

NPS Loyalty Loyalty Programs Sports 52

CSM Magazine

JULY 3, 2024

For businesses, it represents a powerful tool to build and nurture customer loyalty. But beyond just visuals, Instagram offers numerous features that can help you connect with your customers on a deeper level. Understanding Customer Loyalty Before we dive into the how-tos, it’s important to understand what customer loyalty means.

Loyalty 52

Loyalty Customers Connections Brands 52

SurveySensum

OCTOBER 28, 2024

Some say it can reveal everything from customer loyalty to future revenue growth. Well, I believe it to be true… Companies with a high NPS grow twice as fast as their competitors, and in a world where customer loyalty directly influences your revenue, that’s no small feat. NPS is a legend in the world of CX KPIs.

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NPS Loyalty Demo Customer Satisfaction 52