Currency Alliance

JUNE 19, 2019

This was my second year on the judging panel at the Loyalty Magazine Awards. Independent of individual program achievements, the most important development across the industry has not been in individual technological triumphs, but a hastening structural shift in how brands understand and approach the purpose of their loyalty programs.

Magazine 49

Magazine Loyalty 2019 Loyalty Programs 49

ShepHyken

SEPTEMBER 8, 2024

48 Percent of Consumers Want to Speak to a Real Person in Customer Services by Direct Commerce Magazine (Direct Commerce Magazine) Twilio Inc., a customer engagement platform, has released new research emphasizing the critical role of effective listening in enhancing brand loyalty and customer satisfaction.

Article 85

Article 2024 Customer Service Magazine 85

ShepHyken

JUNE 17, 2024

The Secret to Dealing With Awkward Customers by Call Centre Helper Magazine (Call Centre Helper Magazine) From repeatedly sending back products and making apparently unwarranted complaints, to demanding something over and above your offer… Not to mention taking up too much of your agents’ time! Connect with Shep on LinkedIn.

2024 85

2024 Article Magazine Customer Service 85

CSM Magazine

FEBRUARY 6, 2025

Whether it’s custom t-shirts, mugs, tote bags, or water bottles, personalized merchandise helps businesses stand out while fostering meaningful connections with their customers. Why Personalized Merchandise Matters for Customer Loyalty Adds a Personal Touch Personalized merchandise resonates on an emotional level.

Loyalty 52

Loyalty Loyalty Programs Social Media Events 52

Currency Alliance

JUNE 21, 2018

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. Compare that to a traditional loyalty program such as Amex or Tesco Clubcard, where that level of spend would have left you with around $0.40 You can see the full list of winners here.

Magazine 45

Magazine 2018 Loyalty Multi-Channel 45

CSM Magazine

OCTOBER 15, 2024

” – Kate Zabriskie “The way to a customer’s heart is much more than a loyalty program. To compete today, companies must connect the dots between data, content, and the customer experience.” ” – Simon Sinek “The customer’s perception is your reality.”

Customer Experience 52

Customer Experience Loyalty Programs Advertising Culture 52

One Millimeter Mindset

OCTOBER 22, 2018

Decisions about the structure of the customer loyalty program, and its perceived relevance and value to each customer. Also, decisions about systems, software, quality, and the loyalty Apps each customer uses when doing business with that organization. Each with their own, branded customer loyalty program.

Loyalty Programs 67

Loyalty Programs Leadership Loyalty Travel 67

ShepHyken

MAY 13, 2024

Magazine) With the advent of the internet, social media, and instant communication via texting, customer expectations for service, as part of their entire customer experience, have changed. My Comment: You will want to read this article if you own a restaurant and have a loyalty program. Connect with Shep on LinkedIn.

Article 76

Article Customer Service 2024 Loyalty Programs 76

ShepHyken

FEBRUARY 25, 2024

5 Must-Haves for Your Brand’s Loyalty Program by Kathy Doyle (Retail Customer Experience) Finding success with your loyalty program not only encourages repeat visits but also builds a strong bond with customers, improving your brand’s bottom line. Louis Magazine (St. Connect with Shep on LinkedIn.

2024 65

2024 Article Customer Service Average Handle Time 65

ShepHyken

APRIL 25, 2022

Top 10 Signs Your Loyalty Program Needs Rehab by Dan Jurek. CustomerThink) Customer loyalty best practices constantly evolve. So even if your program previously achieved great results, failing to update it frequently to keep customers engaged may mean you lose money, opportunities, or both.

Article 66

Article 2022 Customer Service Loyalty Programs 66

CSM Magazine

NOVEMBER 10, 2023

There is hardly any online or land-based casino that doesn’t offer some kind of a loyalty program, like the iRush Rewards program or any other like this. But do those programs really work, and how? These programs not only aim to keep the dice rolling but also to decode the preferences of the diverse casino audience.

Loyalty Programs 52

Loyalty Programs Loyalty Travel Rewards Programs 52

ShepHyken

MAY 8, 2023

Customer Loyalty and Loyalty Programs- How it Helps a Business? My Comment: I’ve suggested many different articles on loyalty over the year. Here’s another that includes over 20 “topics” on the benefit of customer loyalty to a business. Connect with Shep on LinkedIn.

Article 13

Article Customer Service Loyalty Programs 2023 13

CSM Magazine

JULY 14, 2021

A recent study from LoyaltyLion has found that if retailers can create emotional connections with their customers, they will see a greater ROI from their marketing investment. Shoppers want to be able to connect with the brand and other customers. Customers want to feel aligned to brands.

ROI 52

ROI Connections Marketing Loyalty Programs 52

CSM Magazine

JANUARY 27, 2025

Small wholesalers especially can benefit from this approach since it fosters genuine connections while uncovering pain points. It allows customers to connect with a real person in seconds, creating a more human experience even online. Integrate Systems : Store inventory, payment, and shipping data in one connected system.

Customer Service 52

Customer Service Multi-Channel Social Media Communication 52

CSM Magazine

FEBRUARY 29, 2024

Implement loyalty programs: Use loyalty programs to gather more data on customer preferences and to reward customers for their repeat business. Personalize these programs based on customer behavior and preferences.

Omnichannel 52

Omnichannel Connections Loyalty Programs Social Media 52

ShepHyken

DECEMBER 3, 2023

My Comment: I’m a big fan of loyalty programs. However, most companies confuse a loyalty program with a discount or incentive program. There’s nothing wrong with pushing for repeat business, which I love and promote; just don’t confuse it for an actual loyalty program.

Article 63

Article Customer Service 2023 Loyalty Programs 63

CSM Magazine

OCTOBER 21, 2024

User-Friendly Loyalty Programs Nobody needs another loyalty card that sits gathering dust at the bottom of a wallet. A great rewards program is intuitive, easy to join, and worth the effort. Retailers that foster a sense of belonging earn more than just transactions – they earn trust and loyalty.

Retail 52

Retail Engagement 2029 Customer Experience 52

CSM Magazine

SEPTEMBER 1, 2021

In a hyper-connected world, social media can be a key component of your customer experience strategy. Social media users want to connect with real people, not corporate entities. Choose a Connected Platform. To keep these customers delighted, you can offer a loyalty program. Align Your Brand Values.

Social Media 93

Social Media Customer Service Exceptional Customer Service Loyalty Programs 93

Currency Alliance

DECEMBER 17, 2019

But there remain some fundamental things that loyalty programs need to achieve to weather the looming storm that open banking, mobile payments, aggregation models, and other marketplace dynamics will bring. More customers will want to earn more loyalty currencies – which is potentially fantastic for all brands.

Loyalty 64

Loyalty 2020 Loyalty Programs Travel 64

CSM Magazine

AUGUST 21, 2023

By understanding your customers’ preferences and behavior, you can build stronger relationships and increase their loyalty to your brand. Create a Loyalty Program A loyalty program is an excellent way to increase customer engagement and drive repeat business.

Retail 52

Retail Customer Engagement Engagement Social Media 52

Michelli Experience

OCTOBER 24, 2017

Market with a positive message and build loyalty programs anchored to doing good in the world. Shelagh points out that Allure magazine moved away from the term “anti-aging” because of its negative connotations. Consumer packaged goods are uniquely challenging from a loyalty perspective and they are highly dependent on marketing.

Loyalty 63

Loyalty Magazine Consulting Loyalty Programs 63

CSM Magazine

JUNE 4, 2024

Instagram is more than just a social media platform; it’s a powerful tool for brands to connect with their audience. EngageMate: Building Lasting Connections EngageMate focuses on creating lasting connections between brands and their audience. Comprehensive Analytics : Statigr.am

Engagement 59

Engagement Loyalty Programs Social Media Loyalty 59

CSM Magazine

FEBRUARY 5, 2025

For example, if a drink was wrong, saying, “I understand how disappointing that must be” helps repair the connection. A great way to maximize CLV is by combining quick resolutions with meaningful gestures, such as discounts or loyalty program upgrades. Thank : Show appreciation for their patience and feedback.

Brands 52

Brands Customer Service Airlines Net Promoter Score 52

CSM Magazine

JULY 13, 2022

That and other industry directors provide you with an excellent opportunity to connect with a new audience. Customer loyalty programs. Running a customer loyalty program offers you numerous touch points over an extended time. Purchase stage. Online payment processing. Community management.

Touchpoint 69

Touchpoint Customer Journey Loyalty Programs Social Media 69

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Create a Loyalty Program Creating a loyalty program is a great way to reward your most loyal customers for their continued support of your business.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

CSM Magazine

MAY 3, 2021

Start a Loyalty Program. Point-based loyalty programs are an easy way to generate customer loyalty. Creating a loyalty program is relatively inexpensive and straightforward. You can also offer incentives like free shipping and gifts to encourage people to join your loyalty program.

Loyalty 52

Loyalty Loyalty Programs Exceptional Customer Service Social Media 52

CSM Magazine

JANUARY 25, 2020

Have a Loyalty Program. Another thing that you can do is establish a loyalty program. The best thing about a loyalty program is that it will help you to connect with your customers while also spreading the word about your company.

Loyalty Programs 52

Loyalty Programs Social Media Insurance Financial 52

CSM Magazine

AUGUST 31, 2016

Successful companies must shift their focus from providing satisfactory customer service to creating a memorable customer experience that builds loyalty. Build relationships that provide an emotional connection. Failure to connect emotionally will prevent you from creating that bond, and ultimately prevent you from making the sale.

Customer Service 80

Customer Service Customer Experience Customers Customer Satisfaction 80

CSM Magazine

AUGUST 13, 2024

How has communication changed the way you connect with your customers? In this article, you’ll learn how advanced communication technology can improve your customer relationship management (CRM) and retention, helping you build stronger connections and achieve lasting success. What Is Customer Relationship Management (CRM)?

Management 52

Management Multi-Channel Loyalty Programs Customer Relationship Management 52

ProProfs Chat

JULY 30, 2021

Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you? Because of this Fortune Magazine has rated Starbucks as the 6th most desired company. Be it a small or a big business, good brand perception is the common business goal.

Brands 111

Brands Net Promoter Score Social Media E Commerce 111

CSM Magazine

SEPTEMBER 4, 2019

When you already built trust and connection with your existing customers, they become more willing to purchase from your business in bigger quantities, or try out new products and services that you come up with. A customer loyalty program is a business move designed to encourage recurring purchases.

Loyalty 55

Loyalty Loyalty Programs Social Media Advertising 55

CSM Magazine

MARCH 13, 2024

Access to Product Information QR codes on product packaging can connect customers to a wealth of information in an instant. Loyalty Programs Instead of carrying multiple loyalty cards, customers can scan a QR code to check-in, accrue points, or redeem rewards.

Customer Service 52

Customer Service Loyalty Programs Automotive Retail 52

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

CSM Magazine

SEPTEMBER 18, 2018

Build original loyalty programs. Among possible solutions are thoroughly-planned loyalty programs that presuppose rewarding users for mobile activity. From multiple payment methods and location-based marketing to loyalty programs and customized recommendations, you have much freedom for refining your ticketing app.

Events 56

Events Loyalty Programs Transportation Sports 56

Currency Alliance

NOVEMBER 14, 2019

Nobody in loyalty could have missed The Times’ headline in October, about the Committee for Climate Change (CCC) proposal to start taxing frequent flyer programs (FFPs), or even to shut them down, under the assumption that they increase flying. Loyalty members made up 44% of revenue despite only making up 21% of the client base’[ii].

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

CSM Magazine

OCTOBER 18, 2021

Loyalty Programs. Loyalty programs can create an emotional connection with customers that can make them come back to you even when your competitors may offer lower prices or other incentives. This can be one of the most effective ways to encourage return business.

Customer Service 52

Customer Service Loyalty Programs Fashion Loyalty 52

CSM Magazine

MARCH 28, 2024

An accounting program that integrates with the POS system simplifies operations while providing a better look at the organization’s financial situation. Loyalty Programs Many businesses require customers to carry punch cards to receive access to special discounts, free stuff, and other incentives.

Loyalty Programs 52

Loyalty Programs Financial Sales Loyalty 52