InMoment XI

MARCH 18, 2024

By consolidating data from diverse channels, businesses can unlock a fuller understanding of customer preferences, pain points, and behaviours. Connected Teams Driving CX Impact: With predictive simulations and strategic ROI alignment, teams can leverage 100% of CX data to drive impactful initiatives.

Insights 195

Insights Multi-Channel Webinar Social Media 195

ShepHyken

FEBRUARY 18, 2020

Instead of thinking about ROI, instead think of ROX—return on experience. You must be able to demonstrate this in tangible terms relating to company goals that executives can immediately connect to. There must always be a human element to assist, support, and create connection.

Multi-Channel 125

Multi-Channel ROI Leadership 2020 125

Gainsight

FEBRUARY 1, 2023

Use a Multi-channel Approach to Solve the Adoption Challenge With the usage data in place, your CSMs and CS Ops teams have the necessary insight to take corrective action to solve for struggling customers. Your CS teams should be able to use multiple channels to solve this challenge at scale. You will always need their buy-in.

Multi-Channel 52

Multi-Channel Customer Success Webinar ROI 52

BirdEye

DECEMBER 30, 2024

Healthcare organizations face a unique challenge: connecting with the right audience in a rapidly evolving landscape of patient expectations and technologies. For multi-location healthcare companies, the challenge goes beyond attracting leadsits about delivering consistent, locally relevant messaging.

Healthcare 52

Healthcare Multi-Channel Social Media Advertising 52

BirdEye

DECEMBER 28, 2024

Specialized enterprise social media management software can address the unique needs of large multi-location businesses, providing tools to simplify operations and enhance customer engagement. Therefore, balancing a local presence, maintaining a consistent brand identity, and streamlining content publishing are critical for long-term success.

Social Media 52

Social Media 2025 Management Multi-Channel 52

GetFeedback

NOVEMBER 4, 2019

In CustomerThink’s recent study on Customer Experience Success , they found that only one in four CX initiatives are “Winning,” which they define as “being able to connect the dots from the good work being done to benefits that sponsoring executives care about.”. Connecting customer feedback to your CRM can help with impact analysis.

B2B 150

B2B Multi-Channel Net Promoter Score NPS 150

BirdEye

MARCH 28, 2025

Multi-location businesses aiming for online visibility and enhanced online reputation have an undeniable starting point – Google Maps SEO. That is why we bring you the top expert-recommended Google Maps SEO strategies tailored for multi-location businesses. Multi-location challenge: Imagine a retailer with 80 locations.

2025 52

2025 Multi-Channel Social Media Demo 52

BirdEye

MARCH 6, 2025

That was Black Bear Diner s goal as a multi-location restaurant aiming to stand out among hungry diners. Youll discover how to integrate platforms, track meaningful metrics, and build authentic connections that outlast fleeting digital fads. Ensure all information is accurate and matches other online channels. The payoff?

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

InMoment XI

OCTOBER 24, 2023

The Multi-Faceted Approach to Contact Center Analytics What Are Customer Analytics? InMoment champions the cause of empathetic listening, and with speech analytics, every conversation becomes a bridge to deeper understanding and connection. But how does a business discern which channel resonates most with its audience?

Contact Center 195

Contact Center Multi-Channel Net Promoter Score Metrics 195

BirdEye

JANUARY 24, 2025

It's about building real connections and driving strong social media engagement. Therefore, hotels must do more than exist on these channelsthey need a tailored approach to connect with guests, build trust, and showcase their unique selling points. Bottom Line Up Front Successful hotel marketing isn't just about showing up.

Social Media 52

Social Media Hotels Marketing Travel 52

BirdEye

SEPTEMBER 6, 2023

Birdeye’s latest data report explores the significance of online reviews in consumer decision-making processes and sheds light on how the reputation of a multi-location business impacts its selection in local markets. Table of contents Key Findings: How frequently do consumers shop locally? Does reputation affect consumer choices?

2023 116

2023 Consumers Multi-Channel Healthcare 116

inQuba

JANUARY 12, 2025

The ROI definitely flowed from Jobs masterful marketing capabilities. The question then is how to market your offering to a customer segment and determine exactly the right combination of message, channel and engagement and target market that leads to success. It is well known that a multi touch approach is the only path to success.

ROI 52

ROI Marketing Multi-Channel 2024 52

BirdEye

DECEMBER 19, 2024

6 benefits of using AI in marketing strategy AI in marketing isn’t just about automation – it’s about transforming how businesses understand and connect with their target audience. AI tools help manage customer inquiries, provide personalized recommendations, and ensure consistent engagement across all channels.

Marketing 52

Marketing Social Media Hospitality ROI 52

CloudCherry

JULY 18, 2018

Did you interact with the brand through their website, through their social media, through email, or through multiple channels? Now, advanced data models can take the guesswork out of ROI predictions. Was it the variety in products that made the experience great? How about the price, or the speed of delivery? Composite Scorecard Index.

Customer Experience Management 170

Customer Experience Management Net Promoter Score Customer Experience Management 170

Thematic

FEBRUARY 24, 2025

Analyze Customer Interactions Across Multiple Touchpoints Customers today engage with businesses across multiple channels. Yet, many businesses struggle to connect the dots and gain a holistic view of their customer journey. How do businesses measure the ROI of customer experience improvements?

Insights 62

Insights Customer Experience Social Media Net Promoter Score 62

TechSee

APRIL 26, 2021

Whether it’s improving self-service channels to provide customers with speed and effortless service or building personal connections through assisted channels, making it easy for customers to interact with the company is crucial. At the same time, organizations realize that they must be fully focused on each customer’s needs.

Contact Center 109

Contact Center Call Center Multi-Channel Touchpoint 109

SurveySensum

FEBRUARY 17, 2025

Omnichannel Data Analysis Customer feedback comes from various channels, including emails, surveys, chatbots, social media, and support tickets. Multi-lingual surveys : Questions can be created in the respondent’s preferred language from a list of 100. Multi-Language Support : Can it analyze feedback in different languages?

Multi-Channel 52

Multi-Channel Social Media 2025 Feedback 52

BirdEye

MAY 3, 2023

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. This blog post deals with everything you need to know to leverage the right channels and boost your business revenue.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. It’s especially important for local businesses looking to connect with their communities and grow their customer base. It’s an essential part of our everyday lives, and there are no signs it’s slowing down.

Social Media 98

Social Media Management Multi-Channel ROI 98

Thematic

MARCH 18, 2025

Zendesk backs this with numbers, with trendsetters at the SMB level vs traditionalists realizing 22% higher customer retention rates, 31% higher customer acquisition rates, and 61% higher cross-sell revenue Early AI adopters are found to be 128% more likely to report high ROI from their AI tools in customer experience.

Customer Insights 62

Customer Insights Insights Social Media Consulting 62

Velaro

APRIL 8, 2016

Taking it a step further, some online chat software providers offer reporting that connects this information to the specific chat agent who engaged the visitor. working with certain visitor personas, selling/supporting specific products, time management/multi-tasking, tailoring premade messages to each conversations, etc.).

ROI 45

ROI Customer Service Multi-Channel Return on Investment 45

BirdEye

MARCH 7, 2023

In this article, we’ll discuss the benefits of social media for business, provide tips on how to optimize your channels, and how to measure your social media success. Increased website traffic Did you know your social media channels can direct more people to your business website to increase traffic?

Social Media 94

Social Media Multi-Channel Metrics Measurement 94

Optimove

JULY 7, 2019

Smartly orchestrating, measuring and optimizing personalized multi-channel campaigns. Sending our offers and promotions to the right target groups for the maximum ROI.“. Time saver for setting up campaigns, almost immediate evaluation, potential insights to improve target groups or/and communication channels.

Brands 76

Brands Multi-Channel Advertising Demo 76

Optimove

JULY 4, 2019

Smartly orchestrate, measure and optimize personalized multi-channel campaigns. Sending our offers and promotions to the right target groups for the maximum ROI.“. Time saver for setting up campaigns, almost immediate evaluation, potential insights to improve target groups or/and communication channels. Connect with us.

Multi-Channel 76

Multi-Channel Advertising Demo 2019 76

BirdEye

NOVEMBER 3, 2020

In today’s competitive marketplace, it is easy to lose customers if they do not connect with a brand. Multi-location businesses often struggle to overcome the complexity and inefficiencies of using multiple applications to manage and optimize their marketing and customer experience operations. Here, we’ll outline how to do so.

Customer Centricity 98

Customer Centricity Net Promoter Score Touchpoint Multi-Channel 98

BirdEye

MAY 8, 2023

Every major marketing channel today gives detailed analytics and knowing how to leverage them is definitely a big requirement for any marketer. Knowledge in analytics helps improve your customer’s experience, increase your marketing ROI and inform your future marketing endeavors. One bad review can dismantle months of marketing gains.

Marketing 98

Marketing Social Media Multi-Channel Leadership 98

Oracle

SEPTEMBER 27, 2020

Cisco’s Global Partner Marketing organization historically leveraged email as its primary communications channel with its growing ecosystem of more than 60,000 partners. Using Oracle Eloqua, the Covance marketing team developed and executed a multi-channel campaign targeting the top 40 pharmaceutical organizations.

Innovation 77

Innovation Marketing Multi-Channel ROI 77

Optimove

JUNE 26, 2019

Calculating the ROI of your marketing campaigns is an essential, yet challenging task. How Optimove can measure – and optimize – the uplift of your multi-channel marketing efforts. Connect with us. Prove to Your CEO how Your Retention Efforts are Impacting the Bottom Line. contact-form-7]. A Single Unified Interface.

Measurement 75

Measurement Multi-Channel Demo 2019 75

BirdEye

AUGUST 21, 2024

A unified retail marketing software allows multi-location businesses to centralize their marketing operations and gain a comprehensive view of customer experience management. So, an ideal retail marketing platform helps you connect with more people and present your brand better.

Retail 59

Retail Sales Multi-Channel Marketing 59

Experience Matters

APRIL 7, 2015

Clarabridge connects to all sources of customer feedback, including ratings and reviews , chat , both Clarabridge-generated and third-party surveys , blogs and forums , emails , call centers , social media , and voice recordings. In today’s Omni channel world, companies often struggle to deliver a seamless customer experience.

2015 97

2015 Multi-Channel 2014 CEM 97

eGain Blogs

FEBRUARY 9, 2025

Customer service stands at the forefront of this AI-driven disruption, with a simple goal: deliver trusted, consumable answers to the right person, at the right time, via the right channel. This is why leading knowledge management solutions often deliver a 4X to 8X ROI in just 12 months. This is exactly where AI excels.

Customer Service 40

Customer Service Competitive Advantage Multi-Channel Virtual Agent 40

NetBase

APRIL 5, 2019

Unless you find ways to connect to your audience, on their terms, across every touchpoint. At NetBase, we define social media analytics as gathering data from social channels and other online content to guide business decisions. What happens if that’s the channel where your audience is most active? Instagram Insights.

Social Media 99

Social Media Marketing Multi-Channel Metrics 99

Optimove

DECEMBER 3, 2018

Calculating your marketing campaigns ROI is a challenging task. Optimove harmoniously orchestrates intelligent, highly effective customer interactions across a variety of channels, giving your relationship marketing a scientific and agile edge. Connect with us. Measuring Your Retention Efforts Uplift. A Single Unified Interface.

Measurement 75

Measurement Multi-Channel Demo 2018 75

Thematic

MARCH 30, 2025

Simply put, closing the customer feedback loop means communicating with customers about their feedback —meaning you connect with them about what they said and what you did in response, rather than just sending a generic “Thank you for your feedback” email. In fact, 41% say brand loyalty is tied to an emotional connection.

Feedback 62

Feedback Roadmap NPS Loyalty 62

BirdEye

JANUARY 25, 2024

Reviews can also be repurposed for various channels and become one of your best marketing tools. It provides a more significant ROI for your social marketing efforts. Make Multi-Location Social Media Management a Breeze Want to see the impact of Birdeye on your business? Reviews are the modern-day word of mouth.

Social Media 110

Social Media Brands Multi-Channel Demo 110

BirdEye

MAY 6, 2024

But imagine if there were a solution that streamlined operations, identified growth opportunities, and empowered you to showcase your return on investment (ROI). Proven ROI: The ability to easily generate detailed reports means you can effectively demonstrate your work’s impact on clients’ growth.

ROI 64

ROI Multi-Channel Return on Investment Demo 64

BirdEye

MARCH 9, 2021

Marketers at multi-location businesses have arrived at a true inflection point in which the world of customer acquisition and retention as we once knew it has rapidly shifted. As mentioned earlier, customers are reviewing and recommending outside of traditional marketing channels more than ever before.

Marketing 72

Marketing Net Promoter Score Multi-Channel Customer Centricity 72