Experience Investigators by 360Connext

DECEMBER 1, 2020

My client had just returned from a presentation to her executive committee. Product roadmaps. Our product roadmaps are based on what our customers want and they’ll get it…in six to eighteen months maybe. Product roadmaps are often based on what priorities have been identified as most important to customers.

Customer Journey Mapping 190

Customer Journey Mapping Customer Journey Roadmap Touchpoint 190

Experience Investigators by 360Connext

MARCH 19, 2024

As your guide, Jeannie Walters lays out the roadmap for customer experience leaders to find that sweet spot. In this episode, we tackle a quandary presented by a CX leader looking for ways to empower her team to navigate the tricky terrain where unique customer needs clash with the rulebook.

Roadmap 200

Roadmap Culture Leadership Books 200

Experience Investigators by 360Connext

OCTOBER 17, 2023

Leaders who receive the reports don’t see real value in these numbers because they aren’t shown how they are connecting to the overall business strategy. This is why we have to continually connect to the business why. And that’s where it gets tricky. Executives want to see a clear link between CX initiatives and financial goals.

Leadership 259

Leadership Customer Experience Customer Centricity Net Promoter Score 259

CSM Practice

JUNE 24, 2021

How valuable is Customer Success’s input in creating a solid product roadmap?! In the past, companies relied solely on the product management team to build and drive roadmaps. Shifting the Product Roadmap Ownership to Customer Success. What is a product roadmap? 3-Phase Customer Success Product Roadmap Strategy.

Roadmap 59

Roadmap Customer Success Customer Centricity Presentation 59

Alida

SEPTEMBER 22, 2016

The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. broadcast still rocks!

2016 267

2016 Innovation Marketing Insights 267

Thematic

MARCH 30, 2025

Simply put, closing the customer feedback loop means communicating with customers about their feedback —meaning you connect with them about what they said and what you did in response, rather than just sending a generic “Thank you for your feedback” email. In fact, 41% say brand loyalty is tied to an emotional connection.

Feedback 62

Feedback Roadmap NPS Loyalty 62

C3Centricity

MARCH 2, 2020

The day of the presentation arrives. If we had followed the seven-step roadmap I am going to share with you now. These connections are particularly valued by smaller, emerging markets, which most people in larger organisations ignore and never consult. The 7-Step Roadmap. Could the project have been a success?

Roadmap 102

Roadmap Management Consulting Communication 102

ChurnZero

MARCH 7, 2025

At ZERO-IN 2024, Higher Locic ‘s Heather Wendt gave an excellent presentation on the steps of building a community and amplifying its networking effects and business impact. A community is a collection of people with a common interest who gather in a virtual or in-person space to connect, share, learn, collaborate, and grow.

Roadmap 52

Roadmap Competitive Advantage B2B 2024 52

Experience Investigators by 360Connext

JULY 17, 2024

My client had just returned from a presentation to her executive committee. Our product roadmaps are based on what our customers want, and they’ll get it…in six to eighteen months, maybe. Product roadmaps are often based on what priorities have been identified as most important to customers. They love us. No worries here.

Customer Journey Mapping 143

Customer Journey Mapping Customer Journey Information Roadmap 143

CSM Magazine

MAY 12, 2021

What does it mean to be a Connected Enterprise and does it really matter? Ross Daniels at Calabrio believes it’s a great aspiration for all modern organisations and presents a unique opportunity to elevate the status of the contact centre. Calabrio’s new blog series explores the rise of the Connected Enterprise.

Connections 64

Connections E-support Social Media Roadmap 64

Russel Lolacher

JANUARY 16, 2023

Connect with, and learn more about, Esther on her platforms: . Why the roadmap for racial healing is an emotional one, not intellectual. Her autobiography Can I Be Me and her latest Emotional Justice, A Roadmap for Racial Healing. And that identity creates an emotional connection to power that actually centers dominion.

Roadmap 98

Roadmap Culture Connections Books 98

Retently

MARCH 17, 2025

Some reports get ignored because they track the wrong things, while others fail to connect the dots between customer issues and business impact. The best reports dont just show data they help teams connect the dots between whats happening and why. Focus on Trends : Dont just present numbers highlight whats changed and why it matters.

Insights 90

Insights NPS Metrics Customer Satisfaction 90

InMoment XI

OCTOBER 3, 2024

Personalization helps create a deeper connection with customers by showing that your organization cares about their individual needs and preferences. This makes customers feel more connected to your organization. When presenting plans or strategies, be sure to ask for their feedback and consider it when finalizing your proposed plans.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

Retently

SEPTEMBER 3, 2024

In this article, we’re pulling back the curtain to show you how we leverage our own product to improve and stay connected with our clients. PMF surveys guide our roadmap and help identify our Ideal Customer Profile (ICP), focusing our efforts on must-have features. That’s where our NPS recurring survey comes in.

B2B 152

B2B NPS Demo Feedback 152

ShepHyken

JANUARY 22, 2019

The Interview with Mark Samuel: Mark’s book, B STATE: A New Roadmap for Bold Leadership, Brave Culture, and Breakthrough Results , details a paradigm shift that will lead individuals and companies to success. There needs to be a level of human connection and concern in every interaction, and this begins internally in all organizations.

Roadmap 95

Roadmap Exceptional Customer Service Books Culture 95

Customer Bliss

MAY 5, 2016

And often without a roadmap or the competency to diagnose, understand and rebuild starting with customer needs and emotions. The example I give in the book — which I’ve sat through in dozens of conference rooms — is a presentation where data was presented on why we were not keeping new customers.

Customer Experience 183

Customer Experience Chief Customer Officer Books Roadmap 183

InMoment XI

FEBRUARY 1, 2024

Spotlight’s integrated approach provides a comprehensive view, turning past and present data into powerful, actionable insights for immediate strategic impact. Adopting Spotlight translates into not just collecting feedback but transforming it into a strategic roadmap for business success.

Social Media 195

Social Media Metrics Insights Telecommunications 195

Customer Bliss

AUGUST 23, 2018

He had to think about how his team was currently serving him and what would be beneficial moving forward: Look at your roadmap and see who’s needed to execute what. By looking at the customer roadmap, Anand was able to better determine who could help him deliver on the work that needed to be done. Recruit deliberately.

Transportation 129

Transportation Management Chief Customer Officer Roadmap 129

Interactions

OCTOBER 29, 2024

Many companies are approaching Gen AI cautiously, embarking on use cases that are employee-facing or employee-vetted, rather than presenting generated content directly to customers. Integration extends the value of your use cases, such as by connecting Gen AI capabilities with your contact center platform, CRM, or analytics/BI tools.

Contact Center 62

Contact Center 2025 Social Media 2023 62

Customer Bliss

AUGUST 3, 2018

There’s a human at the end of all of the decisions and interactions we’re making, and though we have tools to help us, it’s still the human element and thoughtfulness that helps us connect to our customers and provide a worthwhile experience. I wish that I’d had my CFO lead the analysis instead of trying to present it to them.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

Thematic

NOVEMBER 18, 2024

It enables you to connect with customers on a deeper level than ever before, and discover what they truly like and dislike about your brand. Organizations are fast realizing the power of including their customers’ opinions in their operations, product roadmaps, and strategic business decisions.

Multi-Channel 62

Multi-Channel Social Media E-support Net Promoter Score 62

Thematic

MARCH 30, 2025

Instead, you need unified data analytics to connect every touchpoint and every voice. This shift means they don’t just collect more feedback; they build a system that connects feedback directly to decision-making across teams. The real challenge is integrating it. Look at the case of Art.com.

Customer Insights 62

Customer Insights Insights Feedback E-support 62

GetFeedback

NOVEMBER 18, 2019

Before you analyze your feedback, you’ve got to develop your analysis plan, which is a roadmap for how to analyze your data–and probably more importantly–why you’re analyzing it. . Think about the types of analysis you’ll need to conduct to tease out the story from the data, how you want to prepare it, and how you want to present it. .

Feedback 199

Feedback Insights B2C Customer Satisfaction 199

Experience Investigators by 360Connext

AUGUST 22, 2023

Present your data in ways that speak to specific departments, and continually follow up to show them how they are driving noticeable improvements in the experience. your CX foundations. We can do it by thinking about how customer experience can support each department’s unique goals.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

InMoment XI

OCTOBER 24, 2023

InMoment champions the cause of empathetic listening, and with speech analytics, every conversation becomes a bridge to deeper understanding and connection. The right tools not only capture and analyze data but present it in a manner that’s intuitive and actionable. What Are Predictive Analytics?

Contact Center 195

Contact Center Multi-Channel Net Promoter Score Metrics 195

SurveySparrow

AUGUST 28, 2023

This not only saves customers time by presenting relevant options but also enhances their overall experience. Lengthy and Confusing Forms: Forms that require excessive information or present confusing fields can lead to friction. Omnichannel Consistency A frictionless experience should seamlessly transition across different channels.

Connections 52

Connections Customer Experience Multi-Channel Social Media 52

Integrity Solutions

JULY 24, 2024

Training plays a crucial role in helping your team not just understand and communicate the value proposition of your products or services but also build strong connections by demonstrating to the customer that they want to create value that’s meaningful to them.

Sales 100

Sales Roadmap Culture Presentation 100

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. Data from live chat interactions presents opportunities to learn about customer expectations, including common complaints or remarks. Connect with your customers via an online community.

Feedback 195

Feedback Social Media 2024 B2C 195

BirdEye

MARCH 6, 2025

Think of this as your roadmap to winning over potential customers. Youll discover how to integrate platforms, track meaningful metrics, and build authentic connections that outlast fleeting digital fads. Apple Business Connect supportEnsure your business is discoverable in Apple Maps, Siri, and iPhone search results.

Social Media 85

Social Media Multi-Channel Advertising Feedback 85

Customer Bliss

NOVEMBER 15, 2018

2 – Connect ROI to Growth. Samantha presented her findings to the CEO and executive team through a visual deck, in a way she knew her audience would be receptive to. Doing a user experience audience was really the secret sauce for giving us the roadmap for what we needed to do. It was a false start.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

PeopleMetrics

FEBRUARY 26, 2018

Assuming the results are positive, the company then proudly presents their board with the survey results compared to industry benchmarks and proceeds with the board meeting. At PeopleMetrics, our product team tries to add a feature or two to each quarterly roadmap derived directly from end-user NPS feedback. How to get started?

NPS 96

NPS Net Promoter Score Feedback Roadmap 96

SurveySensum

MARCH 12, 2025

It connects the dots between different variablesbreaking down customer feedback by flight number, region, airport, and even service type. With the help of cross-tabulation, you can spot trends, connections, and patterns that might not be clear from unprocessed survey results right away. Which flights? Which routes? Lets decode it.

Airlines 52

Airlines Net Promoter Score Travel Customer Satisfaction 52

Retently

OCTOBER 23, 2024

While the buyer journey lays out the roadmap for customer success, surveys help identify the hidden bumps along the way. Understanding the key lifecycle stages for an Ecommerce Focus on the Buyer Journey Each stage of the buyer’s journey presents unique opportunities and challenges for stores to engage with and satisfy customers.

Retail 109

Retail NPS Touchpoint Feedback 109

Joe Rawlinson

MAY 15, 2023

It’s essentially a roadmap for your business, outlining your goals, strategies, and the steps you need to take to achieve them. Remember, a well-researched business plan will provide clarity for you as the business owner and serve as a valuable tool when seeking funding or presenting your ideas to potential investors.

Financial 78

Financial Social Media Roadmap Loyalty 78

Totango

AUGUST 29, 2019

By constantly monitoring your customers and gathering as much feedback as possible, you will forge a deeper connection, identify warning signs to help avoid escalations and, overall, improve the customer journey. . If this inability to connect is making it hard for you to retain customers, try using a customer success platform.

Customer Retention 88

Customer Retention Customer Journey Customer Centricity Customers 88

Totango

MARCH 12, 2019

Here’s a customer onboarding checklist that includes the various ways you can leverage the connectivity, correspondence, and automation options the information age has to offer. Follow a Roadmap Established by Customer Success Software. A Customer Onboarding Checklist to Raise Retention and Lower Churn. Automate a variety of campaigns.

Roadmap 80

Roadmap Fashion Measurement Customer Success 80

Customer Guru

APRIL 10, 2018

Mr. Gangadhar has presented his theory on Service Excellence to various banks and private institutions, been invited as a guest speaker and has conducted development programs in excellent service delivery, outbound sales and supervisory skills. I presented my theory for the first time. He suggested I get copyrights before he hung it.

Consulting 110

Consulting Customer Service Customer Centricity Travel 110