Customer Bliss

AUGUST 29, 2017

Rhonda Basler and I discuss how Hallmark Business Connections is helping companies build bonds with their customers — by extending their own products and services. Rhonda Basler currently leads the Customer Engagement team at Hallmark Business Connections, Hallmark’s B2B subsidiary. A YouTube on Hallmark Business Connections.

Connections 178

Connections Customer Experience Net Promoter Score B2B 178

InMoment XI

OCTOBER 24, 2024

InMoment has also been recognized for having the fastest ROI time, the best support, and the easiest to use. InMoment excels at offering a platform that connects customer data from every channel into one easily accessible location and offers consulting services from in-house industry experts. out of 5 stars. References Statista.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

InMoment XI

FEBRUARY 24, 2022

Proving that your CX program has direct ROI and impact on your bottom line can be nebulous at best. The challenge is how do you present those metrics in a way that makes executives regard them as crucial data points? but the point is that storytelling connects humans together—and it can do the same with your customers and executives.

ROI 370

ROI Metrics Presentation Webinar 370

Beyond Philosophy

FEBRUARY 6, 2019

Both firms agreed that the Customer Experience Industry as a whole was not showing any significant increases or ROI. Only a small number of companies can demonstrate in actual figures an ROI connected to Customer Experience efforts. There is a lack of focus on presenting the business case for your program.

ROI 154

ROI Customer Experience Customers Customer Centricity 154

InMoment XI

NOVEMBER 26, 2024

Increased Resource Allocation Customer journey maps can help you identify problems and present a strong business case for customer experience improvement. Improved Customer Experience All of these benefits connect to creating a customer experience that consistently meets or exceeds customer expectations.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

InMoment XI

AUGUST 31, 2023

Integrated CX connects critical aspects of a successful customer experience, including: Integrated Signals: Weaving together customer voices and potential customers’ perspectives throughout the entire customer journey, including surveys, chats, reviews, calls, and more. Hear what our delegates had to say about last years’ event!

2023 195

2023 Workshop 2024 Events 195

eglobalis

JULY 31, 2024

The APAC region, known for its rapid technological advancements and tech adoption as its diverse markets, presents unique opportunities and challenges in the realm of customer experience. Tools that offer clear ROI through improved customer engagement and retention, such as AI-driven analytics platforms, are crucial in this environment.

Customer Experience 425

Customer Experience Social Media 2024 B2B 425

Customer Bliss

NOVEMBER 1, 2018

Mary and her team ensure that they’re conscious and connected with the driver community. Mary spontaneously goes to driver-organized meetups because she wants to show up, connect, and be present for what’s happening with the drivers. To her, being present is a deep immersion of understanding the experience.

Employee Experience 175

Employee Experience ROI Chief Customer Officer Culture 175

TechSee

MARCH 4, 2024

What is the ROI of Generative AI in CX? The Costs of Generative AI-Powered Automation Implementing generative AI-powered automation in CX involves several costs, all of which must be taken into consideration to determine or project the ROI of Generative AI. However, even at this early stage, there is a clear ROI.

ROI 109

ROI Financial Net Promoter Score NPS 109

TechSee

MARCH 4, 2024

What is the ROI of Generative AI in CX? The Costs of Generative AI-Powered Automation Implementing generative AI-powered automation in CX involves several costs, all of which must be taken into consideration to determine or project the ROI of Generative AI. However, even at this early stage, there is a clear ROI.

ROI 109

ROI Financial Net Promoter Score NPS 109

Customer Bliss

OCTOBER 3, 2017

Understanding Quick ROI. Enrique: When he presented his first road map at Zurich, the CEO was about to retire. Enrique is also a sought-after speaker and has spoken in some Customer Experience conferences and has appeared in major Spanish newspapers and magazines. That’s 197, 260 per day.) The Pay It Forward Question.

Chief Customer Officer 125

Chief Customer Officer ROI 2004 2015 125

Customer Bliss

NOVEMBER 19, 2015

Connect to ROI – “Did We Earn the Right to Customer Growth?”. You present the visual depiction of customer growth or loss. It’s visual story telling that’s set up as an experience – a way for your leaders and organization to step through the customer’s life.

Engagement 205

Engagement ROI Leadership Customers 205

GetFeedback

NOVEMBER 30, 2018

If you’re still not sold on live chat’s ROI, you should be when you hear this: FurstPerson reports that 77% of consumers won’t make a purchase unless there is a live chat feature available. When replying to any question or inquiry, be conscious of how you are presenting your responses. Be mindful of your writing style.

Customer Service 236

Customer Service Customers Presentation 2018 236

Alida

MAY 24, 2018

While physical stores aren’t dead, they need to provide a memorable experience in order to deliver ROI for the company, said Lunger. To get internal buy-in for new initiatives, CX professionals need to connect solutions to customer pain points with corporate KPIs that those initiatives will address. Get closer to your employees.

Retail 189

Retail 2018 ROI Touchpoint 189

Michel Falcon Experience

SEPTEMBER 17, 2014

To be customer focused, a CEO must pay great attention to past, present and future customer behaviours, motivations and aversions. Does she spend time every month connecting with customers? The ROI of some customer experience initiatives can take 6, 12 or 24 months to come to surface. Take a moment to think.

Customer Focused 167

Customer Focused Customer Centricity ROI Social Media 167

Customer Bliss

MAY 23, 2018

With advice that she says she followed from my book, “ I Love You More Than My Dog: 5 Decisions That Drive Extreme Customer Loyalty in Good Times and Bad, ” Carolyne says that she truly believes in the importance of connecting your personal self with business self. to determine their employee ROI. Carolyne partnered with the HR dept.

Sports 197

Sports Customer Experience E Commerce Travel 197

InMoment XI

MARCH 18, 2024

Predicting the Future with Data Harnessing the power of richer insights goes beyond understanding the present; it involves predicting the future. Connected Teams Driving CX Impact: With predictive simulations and strategic ROI alignment, teams can leverage 100% of CX data to drive impactful initiatives.

Insights 195

Insights Multi-Channel Webinar Social Media 195

Stella Connect

DECEMBER 9, 2021

Consider the current opportunities during your present experience that you can alter to drive customer emotions to a more favorable outcome. Why Memory is the #1 Way to Drive Customer Service ROI in 2022. The post Guest Post: The #1 Way to Drive Customer Service ROI in 2022 appeared first on Stella Connect.

ROI 85

ROI 2022 Customer Service Customer Satisfaction 85

SurveySensum

OCTOBER 31, 2024

Unlike traditional engagement strategies, digital customer engagement strategy revolves around digital platforms and focuses on connecting with customers across multiple channels, providing a seamless experience across all channels. It not only fosters customer loyalty but builds trust among customers, both present and future.

Customer Engagement 52

Customer Engagement Engagement 2024 Social Media 52

Thematic

MARCH 30, 2025

Instead, you need unified data analytics to connect every touchpoint and every voice. In fact, high-performing businesses are 128% more likely to report strong ROI from their investments in predictive analytics. And companies leading in AI-driven CX strategies are more than twice as likely to report positive ROI from their efforts.

Customer Insights 62

Customer Insights Insights Feedback E-support 62

Beyond Philosophy

MARCH 19, 2020

One of the critical pieces of insight that came out of the study was the thing that people want most of all in 2020 is growth, whether that means in revenue, market share or return on investment (ROI). ROI is one of the areas the organizations are struggling with regarding their investment in Customer Experience.

Net Promoter Score 191

Net Promoter Score ROI Customer Experience Professionals Return on Investment 191

Alida

JUNE 30, 2017

While the new paradigm of CASE (Connected, Autonomous, Shared, Electric) vehicles is expected to generate new economic opportunities, the picture for the legacy manufacturer/franchise dealer sales model is alarming. Scott Miller, CEO of Vision Critical, presented one path to solving these issues: brand authenticity.

Automotive 138

Automotive 2025 Customer Relationships 2017 138

CX Accelerator

APRIL 1, 2020

The Ugly News: The truth of the matter is your CEO wants a simple answer to a complex question, but the fact remains that the industry doesn’t know (or can’t agree at least) on how to answer the ROI question. Connect the dots by building a suite of trackable metrics that provide you with a holistic understanding of customer experience.

Metrics 228

Metrics Competitive Advantage Financial Leadership 228

GetFeedback

AUGUST 14, 2019

A CSAT is a single question presented to a customer at a single moment, or moments, throughout a customer experience to gauge satisfaction. Measure your Customer Satisfaction Score (CSAT) and its ROI with our interactive calculator. Connect with him: convinceandconvert.com | @convince . Free CSAT Calculator. Get Calculator.

Download 268

Download Customer Satisfaction Measurement 2018 268

InMoment XI

NOVEMBER 28, 2023

Read on to discover actionable strategies and approaches in online review management — and how it can also help add richer data, insights, and ROI from your customer experience strategies. How do you join and positively shape the conversation?

Management 259

Management Marketing Social Media Feedback 259

Michel Falcon Experience

OCTOBER 19, 2016

The Customer Service Story: Luka’s dad cautioned him against bringing his Christmas present with him while shopping. Furthermore, their employees most likely don’t have to build a ROI case to be able to have a small budget approved to make these organic customer interactions happen. Of course you can.

Customer Service 144

Customer Service Reference ROI Hotels 144

GetFeedback

AUGUST 14, 2019

The question is typically presented to the customer using a 1–5 scale, one being very dissatisfied and 5 being very satisfied. . Measure your Customer Satisfaction Score (CSAT) and its ROI with our interactive calculator. Connect with her: experienceinvestigators.com | @jeanniecw. Are you satisfied with customer satisfaction?

Metrics 273

Metrics Customer Journey Mapping Customer Satisfaction Net Promoter Score 273

InMoment XI

JULY 16, 2024

Platforms like X, Meta/Insta, YouTube, and Google shape brand perceptions and impact purchasing decisions, directly affecting your ROI. Conversely, negative comments and low ratings can highlight areas needing improvement, presenting businesses with opportunities to refine their products and services.

Management 195

Management Social Media Hotels Airlines 195

InMoment XI

JULY 16, 2024

Platforms like X, Meta/Insta, YouTube, and Google shape brand perceptions and impact purchasing decisions, directly affecting your ROI. Conversely, negative comments and low ratings can highlight areas needing improvement, presenting businesses with opportunities to refine their products and services.

Management 195

Management Social Media Hotels Airlines 195

TechSee

OCTOBER 16, 2018

While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. After all, with the number of connected devices expected to reach 20.4 Maybe he should have stuck with the hose. Auto onboarding.

Wireless 138

Wireless Call Center Consumers Entertainment 138

GetFeedback

JULY 19, 2019

The question is typically presented to the customer using a 1–5 scale, with 1 being very dissatisfied and 5 being very satisfied. . Including customer behavioral analytics like service call frequency, purchase data, and last payment helps us see how to connect the dots between what they tell us and how they actually behave.

Net Promoter Score 230

Net Promoter Score NPS Customer Journey Mapping Feedback 230

Beyond Philosophy

MARCH 7, 2024

So, if you have an emotional connection with customers that delivers feelings of happiness and pleasure, your outcomes will likely be much improved over an organization that doesn’t deliver those emotions. Then, throughout, you have various paths that go in between and connect other things. However, the opposite is also true.

ROI 78

ROI Return on Investment Measurement Customers 78

C3Centricity

JUNE 8, 2020

During my presentation, I shared many ideas; here are a few of the points I covered: #1. From ROI / ROR to ROE. But in today’s connected world it also needs to consider people who are currently strangers – but could potentially become guests. These are just six of the many ideas I shared during my presentation.

Hospitality 122

Hospitality Customer Centricity Hotels Return on Investment 122

SurveySensum

SEPTEMBER 25, 2023

Establish an emotional connection with your audience: Video marketing revolves around establishing an emotional connection with the audience. Even if your video marketing campaign is running smoothly, gathering customer data can uncover areas for improvement and enhance the ROI of video marketing.

ROI 52

ROI Feedback Marketing Social Media 52

InMoment XI

FEBRUARY 1, 2024

Spotlight’s integrated approach provides a comprehensive view, turning past and present data into powerful, actionable insights for immediate strategic impact. By basing decisions on solid data, businesses can maximize their ROI and align their strategies with their overall goals.

Social Media 195

Social Media Metrics Insights Telecommunications 195

CX Accelerator

APRIL 1, 2020

The Ugly News: The truth of the matter is your CEO wants a simple answer to a complex question, but the fact remains that the industry doesn’t know (or can’t agree at least) on how to answer the ROI question. Connect the dots by building a suite of trackable metrics that provide you with a holistic understanding of customer experience.

Metrics 182

Metrics Competitive Advantage Financial Leadership 182

Alida

OCTOBER 18, 2017

But to get the maximum ROI from insight, it needs to inspire action and drive customer-led decision-making across the organization. Tori Weitzel, director of market research and customer experience at Connections Academy, was the session’s special guest. Insight-driven businesses are set to steal $1.2 Prioritize customer relationships.

Insights 113

Insights Customer Relationships ROI 2020 113