InMoment XI

NOVEMBER 26, 2024

Increased Resource Allocation Customer journey maps can help you identify problems and present a strong business case for customer experience improvement. Improved Customer Experience All of these benefits connect to creating a customer experience that consistently meets or exceeds customer expectations.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

eglobalis

MARCH 4, 2025

According to Forrester, conversational AI especially with new generative AI has emerged as one of the top technologies delivering relative fast ROI, with the biggest impacts in e-commerce, sales, and customer service and experience. If you enjoyed this read, connect with me on LinkedIn !

Contact Center 199

Contact Center Virtual Agent Healthcare E-support 199

eglobalis

JULY 31, 2024

The APAC region, known for its rapid technological advancements and tech adoption as its diverse markets, presents unique opportunities and challenges in the realm of customer experience. This integration enhances internal workflows and improves collaboration between marketing and sales teams, leading to better customer outcomes.

Customer Experience 434

Customer Experience Social Media 2024 B2B 434

CSM Magazine

DECEMBER 2, 2024

a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has completed the first phases of a successful global sales process optimization program with Westcon-Comstor , a global technology provider and specialist distributor.

Sales 52

Sales Multi-Channel 2024 Workshop 52

InMoment XI

JANUARY 9, 2024

Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication. What are Some B2B Customer Experience Examples? Customer relationships. Customization and personalization. Support and service.

B2B 413

B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

CX Accelerator

JANUARY 25, 2019

Establishing a meaningful connection between your employee experience and the Customer Experience is very difficult. So how can we move beyond the hypothetical, and actually make the EX / CX connection? Sadly, it's often just talk. Does this make it any less important? Not at all. Nate Brown is the co-founder ofCX Accelerator.

Connections 140

Connections Culture Metrics Employee Experience 140

ShepHyken

MAY 26, 2021

Even though this is about a sales presentation, it ties into customer service. This is how anyone delivers a better experience, regardless of whether it’s during the sales process or any other interaction the customer has with people in a company. Yes, it was a terrible sales call. It is how relationships are built.

Sales 151

Sales Customer Service Training Presentation Customer Service 151

Retently

NOVEMBER 29, 2024

It’s where curiosity turns into connection – or, if you’re not careful, disinterest. Build trust and loyalty – showing that you care about someone’s first interaction can make them feel valued, which fosters a stronger connection. For instance: In Ecommerce , a confusing checkout process can mean a lost sale.

Events 120

Events Feedback Interaction E-support 120

Integrity Solutions

JUNE 10, 2024

There’s no real sales conversation or dialogue. Most sales leaders today recognize this isn’t a sustainable way to develop business and cultivate a long-term customer base. Today’s buyers are not only are turned off by the relentless sales talk, they’re also more informed than ever.

Sales 107

Sales Customers Books Engagement 107

Integrity Solutions

JULY 24, 2024

One of the most critical areas where small businesses can gain a competitive edge is by investing in their teams’ development, particularly through sales training. The Fundamental Element Sales Training Often Overlooks Sales training is often deployed with a focus on product knowledge, process, selling skills and techniques.

Sales 100

Sales Roadmap Culture Presentation 100

C3Centricity

DECEMBER 10, 2024

The consumer landscape is transforming profoundly, presenting CPG companies with challenges and immense opportunities. Ultra Personalisation to Connect at a More Granular Level Ultra personalisation has evolved from a competitive advantage to an expectation.

2025 108

2025 Consumers Competitive Advantage 2024 108

Integrity Solutions

APRIL 19, 2024

Mastering the human side of selling is key to sales success, but what does phrase that mean exactly? At its essence, humanizing the sales experience is really about personalization. The desire for a personalization in the sales experience has only grown in recent years. The same holds true across the sales-service continuum.

Sales 103

Sales Loyalty White Paper Contact Center 103

Retently

NOVEMBER 13, 2024

In this article, we’ll explore how Virtual Fitting Rooms benefit customers and brands, from boosting customer confidence and reducing returns to increasing sales and loyalty. For retailers, this presents an opportunity to not only attract new customers but also keep existing ones coming back for more. Will it look good on me?”.

Retail 144

Retail Social Media Technology Brands 144

Experience Investigators by 360Connext

NOVEMBER 13, 2014

Instead of touting how a visitor could find more information on their products, they tout sales and tuck the research part behind most everything else. Consider the opportunities this might present for retailers. Retailers often use their digital experiences as an extension of their direct mail approach.

Customer Confidence 279

Customer Confidence 2015 Retail Loyalty Programs 279

Experience Investigators by 360Connext

APRIL 16, 2015

If you like the picture presented, you swipe one way, and if you don’t like the picture, you swipe another. Listen to the full episode with Invisible Sale author Tom Martin. It’s frustrating. The Uber experience is now the standard. I can do it on the app! Tinder, another popular app, is dating based on snap judgment.

Customer Expectations 282

Customer Expectations Retail User Experience Social Media 282

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. What is KMWorld Connect 2021? What is KMWorld Connect 2021? eGain CEO, Ashu Roy is one of the keynote speakers at KMWorld Connect 2021 and he is joined by Anne Shepherd of the Internal Revenue Service. Presenters.

2021 93

2021 Connections Workshop Innovation 93

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? Car sales emails are a crucial part of that effective communication strategy. Car sales emails are a crucial part of that effective communication strategy. These emails are strategically crafted to engage potential customers, nurture leads, and drive sales.

Sales 115

Sales Automotive Advertising Demo 115

Customer Bliss

SEPTEMBER 27, 2018

“If you have a customer success job in an organization that isn’t interested in customer retention, you need to consider doing something else,” says Lucy Norris , Executive VP, Global Leader of Customer Success at Genesys , a technology company that provides solutions for customer experience, marketing, and sales.

Communication 222

Communication Chief Customer Officer 2012 Presentation 222

TechSee

JUNE 16, 2022

Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter. Shep Hyken, Chief Amazement Officer at Shepard Presentations. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Experience Investigators by 360Connext

MARCH 8, 2021

You can create a learning path for an entire team or cohort, and that could mean a series of live training sessions, homework and group discussions, and whatever else you can present to educate. Sales and marketing teams need to know: How does the end-to-end journey of a customer affect how we communicate before the sale?

Customer Experience 271

Customer Experience Customer Journey Mapping Culture Customer Centricity 271

Customer Bliss

JULY 27, 2017

Recently, she and an impressive suite of co-founders launched Vengreso , a digital sales acceleration platform. Rather, it’s a call to arms about understanding the digital ecosystem in your broader client acquisition and sales strategy. No time like the present. Sales principals. There really is not. Job-seekers.

Download 68

Download Sales Connections Presentation 68

CloudCherry

JUNE 13, 2019

The clients’ needs for fast and efficient service are reevaluating the way banks handle their connections and communication with the client. And the most interesting thing is that bank staff, and chatbots can work together in the banking industry to give the best services for the consumers and present more than 100% satisfaction for them.

Banking 267

Banking Engagement Fashion Consumers 267

GetFeedback

APRIL 17, 2019

Also, if they aren’t integrated with a ticketing system already, you may need to connect them with one, since it’s easier for agents to handle multiple channels within one system. Not only do they encompass sales processes but they also have a vast offering for service and marketing. Reason #2: The fear of long case resolution times.

Customer Service 255

Customer Service Multi-Channel Social Media Customers 255

GetFeedback

MAY 23, 2019

This interaction could be a support ticket, an onboarding session, a sales process or a particular feature of the product. The survey should be presented to all stakeholders within the organization. To briefly introduce these metrics, let’s look at when to use them and how to calculate them. One solution does not fit all.

NPS 308

NPS Net Promoter Score CEM Metrics 308

Experience Investigators by 360Connext

DECEMBER 15, 2023

Connect the employee experience to the customer experience in big ways. Engaging others in the act of customer journey mapping through a workshop or presentation is a great way to communicate directly about the customer experience. See how fun it is to connect the CX dots? Share what is next as you improve the journey!

Communication 304

Communication Customer Experience Customer Journey Mapping Net Promoter Score 304

BlueOcean

JULY 20, 2023

In our world of outsourced customer care solutions, one of the big challenges we continue to wrestle with on the sales side of things is the significant change in the contact center RFP process. Initial pitch/presentations made on site at either the buyer’s location or the bidder’s location. Natural dialogue is harder.

Contact Center 294

Contact Center Travel 2020 Culture 294

Customer Bliss

SEPTEMBER 19, 2017

Prior to Alteryx, Libby was a leading sales representative for the media, advertising, telecommunications and automotive industries at Strategic Mapping, a provider of spatial analytics and mapping software. In this role, she was responsible for defining both the company’s national sales growth and vertical-specific product development.

Chief Customer Officer 97

Chief Customer Officer Roadmap Telecommunications Customer Journey Mapping 97

Integrity Solutions

MAY 23, 2023

Sales prospecting is vital to the success of any sales organization. Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. Why Is Sales Prospecting More Important Than Ever? What is Sales Prospecting?

Sales 91

Sales Connections Social Media Communication 91

Experience Investigators by 360Connext

MAY 12, 2020

We need to focus on sales, not customer experience. We communicate most effectively when we present logic, emotion, and symbolism. With this in mind, let’s look at how we can present an argument for CX done well. Connecting these CX metrics to your company’s success in expense reduction can be pretty straightforward.

Contact Center 162

Contact Center Metrics Net Promoter Score Financial 162

Experience Investigators by 360Connext

APRIL 23, 2024

CX leaders need to present strong business cases for every step of their journey. Some organizations find that focusing on retaining customers in volatile times can provide more revenue than sales. It’s up to CX leaders to clearly communicate about these connections for their organization.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

BlueOcean

OCTOBER 7, 2024

How a company acts and reacts, especially when the going gets tough, depends so much on the trust and respect that is either present or absent within the management team. Done well, it’s clear that the unique connection between agent and client brand is strong. Is the senior leadership present and fully engaged in your visit?

Contact Center 156

Contact Center Culture Leadership Call Center 156

BlueOcean

OCTOBER 7, 2024

How a company acts and reacts, especially when the going gets tough, depends so much on the trust and respect that is either present or absent within the management team. Done well, it’s clear that the unique connection between agent and client brand is strong. Is the senior leadership present and fully engaged in your visit?

Contact Center 156

Contact Center Culture Leadership Call Center 156

Integrity Solutions

NOVEMBER 13, 2020

The important skills that contribute to sales success are constant, regardless of disruptive external events, but they’ll need to be sharpened and tailored to the changing healthcare environment. Healthcare sales has gone through a number of rocky transitions and disruptions over the past decade. Sales managers are key to that.

Healthcare 108

Healthcare Sales Magazine Social Media 108

Customer Bliss

JANUARY 10, 2019

His team focuses on how to make personal connections with the customer, using a bit of behavioral psychology to help them understand why this decision is important and ultimately helpful for them. Internally, this process is referred to as creating an EEC: an environmental, emotional connection. Make a Personal Connection.

Customer Experience 155

Customer Experience Chief Customer Officer Connections Workshop 155

ShepHyken

MARCH 30, 2025

Companies that excel at creating positive and memorable experiences often enjoy higher customer loyalty, increased sales, and a stronger brand reputation. This brief article presents a positive perspective on the concern of how customers will react to higher prices. Connect with Shep on LinkedIn. How are customers reacting?

2025 71

2025 Article Customer Service Magazine 71

Retently

MARCH 17, 2025

Some reports get ignored because they track the wrong things, while others fail to connect the dots between customer issues and business impact. The best reports dont just show data they help teams connect the dots between whats happening and why. hours due to high ticket volume after Black Friday sales.

Insights 90

Insights NPS Metrics Customer Satisfaction 90

InMoment XI

MARCH 6, 2024

Elements of the process range from mapping the customer journey, deploying customer experience management software, and capturing customer feedback to tracking customer experience KPIs , developing service training programs, and launching strategic sales and outreach efforts. Make a customer, not a sale.”

Customer Experience 195

Customer Experience Social Media Customer Centricity Feedback 195