Thematic

FEBRUARY 19, 2025

Thematic: API-driven integrations make connecting with various customer feedback sources and existing analytics tools easy. User experience and training Does your insights and research team have the internal resources to train and maintain a complex system?

ROI 62

ROI Feedback Insights Healthcare 62

Customer Bliss

NOVEMBER 15, 2018

2 – Connect ROI to Growth. Samantha enlisted the help of her user experience team to put together a comprehensive audit. They needed to gain a deeper understanding of what the experience was like for customers. They set out to understand the full assessment of problems silo by silo. It was a false start.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

CX Workout - Ideas Blog

NOVEMBER 3, 2020

3) Little connection between the Employee Experience and Customer Experience. For example, why do businesses still support siloes between Customer Experience (CX), Data, Digital, Employee Experience (EX), Enterprise Technology, Human Resources, and Marketing? But when the Decooda Imaginative Question (CX I.Q.)

Net Promoter Score 98

Net Promoter Score Employee Experience Customer Satisfaction Metrics 98

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. Connect with your customers via an online community. Surveys that are too long are less likely to be completed and also take away from the user experience. Keep it simple.

Feedback 195

Feedback Social Media B2C 2024 195

SurveySparrow

AUGUST 28, 2023

A frictionless experience not only differentiates your brand but also cultivates lasting emotional connections with your customers. From iPhones to MacBooks to iCloud, Apple creates an ecosystem that minimizes friction between devices, ensuring a cohesive user experience. Please enter a valid Email ID.

Connections 52

Connections Customer Experience Multi-Channel Social Media 52

BirdEye

MAY 17, 2023

Apple Mission statement : “Bringing the best user experience to its customers through its innovative hardware, software, and services.” And its mission statement captures Apple’s pledge to prioritize user experience and innovation. With a clear picture of your company’s influence, you create an effective roadmap.

Innovation 98

Innovation Sports 2001 Customer Centricity 98

Totango

FEBRUARY 12, 2025

Expanded integrations : Seamlessly connecting Totango products with even more tools in your tech stack for smoother workflows. Customer-led growth playbooks : Actionable frameworks, templates, and guidance that make operationalizing CLG in your company faster and easier.

Brands 62

Brands 2024 Customer Success 2025 62

Gainsight

OCTOBER 22, 2020

As one team, we provide relevant guidance to users when they need it, whether it is through documentation or inside the product. With a finance background, I am focused on developing our Revenue Optimization solutions, which connects Customer Success to revenue. . What does your day-to-day look like? If so, how? .

Management 98

Management Roadmap Document Customer Centricity 98

ShepHyken

AUGUST 25, 2024

Each week, I read many customer service and customer experience articles from various resources. How Employee Experience Connects with Customer Experience by Francesca Di Meglio (HR Exchange Network) Positive employee experience begets customer experience. Connect with Shep on LinkedIn.

Article 88

Article Customer Service 2024 Customer Centricity 88

Thematic

MARCH 26, 2025

The feedback is impact-driven & aligns with business goals Actionable feedback connects user pain points to business impacts—such as usability, accessibility, or revenue growth. Solution: By analyzing customer sentiment, marketing teams can refine messaging to better connect with customer expectations.

Feedback 62

Feedback Social Media Customers E-support 62

Retently

SEPTEMBER 12, 2018

Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. By creating a new Zapier action in our native Zapier integration, we were able to connect Retently and MonkeyLearn and automate this whole process. The power of data. Our customer support team efforts are highly appreciated.

Feedback 109

Feedback NPS Roadmap Customers 109

Centercode

FEBRUARY 11, 2021

If friction arises with setup, connectivity, or functionality, a flexible return policy may be the deciding factor between calling your support team or packing your product back into a shipping box. Market research, quality testing, user experience, and product analytics are absolutely essential to building a good product.

2020 98

2020 E Commerce E-support 2019 98

Zonka Feedback

OCTOBER 1, 2022

This strengthens the need for product improvement at every touchpoint of the user experience, be it buying your product, using it, requesting and adding a feature to it, or getting customer service or support in case of queries and concerns. Create Product Roadmaps. Provide Useful Knowledge Base.

Feedback 96

Feedback Social Media Roadmap Net Promoter Score 96

8x8

OCTOBER 17, 2018

The customer agrees, so the agent instantly connects the customer with the showroom representative who schedules the demo for that afternoon. Think of it this way, do you want to manage multiple vendors, SLAs, roadmaps, integrations, and potential security risks, or just one? Essentially, which is better, one cloud or many clouds.

Communication 73

Communication Contact Center Roadmap Demo 73

Solvvy

JULY 13, 2022

The Salesforce State of the Connected Consumer report states that 66% of customers expect businesses to understand their unique needs and expectations, and 68% expect companies to demonstrate empathy. Also, 62% of survey respondents say experience with one industry influences their expectations in others. Chatbots and Live Chat.

Customer Service 90

Customer Service Multi-Channel Customers Interaction 90

Thematic

JULY 11, 2022

All you need to do is connect your source data. Insights found via the analysis show how you can improve your product, customer service, or employee experience. Finding these types of insights enables you to validate your product and create data-driven product roadmaps.

Roadmap 77

Roadmap Banking NPS Feedback 77

Centercode

JANUARY 22, 2021

But anyone who uses any piece of technology, from software to smart appliances to the connected features in your car, knows that a product doesn’t have to be perfect to be good, even great. A perfected product doesn’t stop at functional — it provides an amazing user experience. ” And you’d be right.

Roadmap 59

Roadmap User Experience Return on Investment ROI 59

Retently

OCTOBER 23, 2024

While the buyer journey lays out the roadmap for customer success, surveys help identify the hidden bumps along the way. This button gives customers the flexibility to share their experience instantly, whenever the moment is right for them, without waiting for a survey after a purchase or interaction.

Retail 109

Retail NPS Touchpoint Feedback 109

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g.

Definition 167

Definition Net Promoter Score Customer Experience B2C 167

Lumoa

AUGUST 23, 2021

What we’ve learned about CX during COVID-19 can be summarized as follows: The ability to build—and maintain—connection is even more of a hot commodity, so it’s more important than ever for your teams to be empathetic and transparent. How to elevate Customer Experience post-covid In a recent survey by Bain and Co. What does that mean?

Customer Experience 88

Customer Experience Social Media 2020 Customers 88

Gainsight

NOVEMBER 10, 2021

As technology booms and customers are exposed to more options than ever, the pressure is on to connect with new users quickly, prove value as soon as possible, and keep users engaged. Back your product roadmap with data. What’s driving success from product-led plans?

Blog 52

Blog Roadmap ROI Download 52

NetBase

OCTOBER 22, 2018

With introductory classes like Introducing NetBase and Best Practices in Topic Building and Master Classes like Create Experiences that Drive Engagement. Campaign Strategies that Connect Emotionally with Your Target Audience , everyone had the opportunity to increase their expertise in the art of analyzing social media.

Social Media 58

Social Media Roadmap Hotels Brands 58

Guavus

FEBRUARY 17, 2022

Because when you achieve that goal of combining innovation with a rich user experience, things that used to be perceived complicated or unreachable become fluid and easy to process. This quote from Leonardo de Vinci describes the most exciting challenge I face in product management. A relief that requires patience.

NPS 98

NPS Net Promoter Score Customer Centricity Social Media 98

Retently

MAY 2, 2023

Example of CES survey These surveys provide immediate actionable feedback every SaaS company needs to boost retention and inform their product roadmap. These surveys include questions about the ease of finding information, the clarity of the messaging, the layout or design, and the overall UX/UI experience.

Customer Journey 133

Customer Journey NPS Demo Customer Satisfaction 133

ClearAction

NOVEMBER 18, 2015

And likewise, business growth from customer experience management is the product of discovering patterns. Think of advances made in biology, psychology, physics, and other sciences: our wisdom stems from noticing that Y follows X, and A is connected to B, and whenever C and D are combined there's a certain reaction. Other Patterns.

Customer Experience 59

Customer Experience Customer Experience Management Multi-Channel Roadmap 59

ChurnZero

SEPTEMBER 25, 2020

To illustrate this point in the workplace, Noronha and Gillespie describe how to salespeople “everyone seems to be trying to slow down their deal” and for product teams “all others seem to be trying to ruin the user experience. (No No more in-app offers!)”. Sound familiar? Put on Your Product Hat.

Customer Centricity 76

Customer Centricity Customer Success Roadmap Feedback 76

ClearAction

APRIL 17, 2019

Tightening ranges for competitive differentiation have brought customer experience management to the forefront of most companies’ strategic priorities today. Customer experience is often managed with tunnel vision,” Borghesi continued. You can’t manage customer experience mid-pyramid, because its roots are in the foundation.”.

Management 69

Management Customer Experience Management Books Financial 69

Pointillist

NOVEMBER 18, 2021

There’s now more pressure than ever to digitize product experiences and create efficient, intuitive digital self-service opportunities for consumers. Product leaders prioritize user experience and rely on product analytics tools to determine which initiatives will improve key metrics like adoption, usage, satisfaction and more.

Customer Journey 45

Customer Journey Contact Center Metrics Roadmap 45

ProProfs Chat

DECEMBER 17, 2021

Survey design is crucial for the user experience. Offering mobile-friendly surveys will certainly elevate the user experience and the respondents will be happy to provide accurate details. . Improvements always exist that come as valuable opportunities to elevate user experience and make it a better product on the whole.

Feedback 52

Feedback Roadmap User Experience Insights 52

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Users must feel compelled to access your application over time.

Customer Success 75

Customer Success Roadmap Metrics User Experience 75

Lithium

AUGUST 3, 2021

Sign up now Influence our roadmap. You can save valuable time with these 5 Resource Center tips The Resource Center is your All-Ways connected guide built right into your Khoros Solution. UI Enhancements in Content Center We have made some UI enhancements to the Content Center to improve the overall user experience.

2021 52

2021 Webinar Events Download 52

Wootric

MARCH 1, 2020

An established SaaS company that’s moved beyond the startup phase wants to unite its various customer Experience efforts. The goal is a unified view of the customer journey, and the implementation roadmap looks something like this: Switch support service + send CSAT surveys after each closure. Upgrade the NPS program.

Roadmap 52

Roadmap Touchpoint NPS Effort Score 52

Quadient

JUNE 22, 2022

“With a broad portfolio of physical to digital solutions targeting the customer experience, Quadient is dedicated to helping organizations in their journey to digital with intelligent and connected platforms.” . Inspire is a well-integrated portfolio with a consistent user experience and shared content and formats across solutions.

2022 52

2022 Multi-Channel Omnichannel Communication 52

Gainsight

OCTOBER 5, 2023

Now that you’re armed with the roadmap for your Community launch strategy, let’s get to building! Feedback Loops One of the many benefits of a Customer Community is the goldmine of user feedback that you can harness for your product roadmap. Change it up by sharing roadmap updates and employee spotlights.

Roadmap 52

Roadmap Feedback Measurement Social Media 52

Gainsight

SEPTEMBER 30, 2022

So let’s look at what product experience (PX) includes and how it connects with revenue. What Is Product Experience? It’s a subcategory of user experience (UX) that involves monitoring customer behavior within the product, using engagement, feedback, and analytics.

E-support 52

E-support Roadmap Download Financial 52

Kustomer

APRIL 28, 2022

So I am the co-founder, one of the co-founders and CEO at TheyDo and I have a background in interaction design, user experience design, and before we started we weren’t even planning on creating a product company. So you already have some roadmap or some priorities, some PI planning or a roadmap there. Yeah, sure.

Management 81

Management Customer Journey Roadmap Customer Service 81

BirdEye

APRIL 17, 2023

Since customers are paying for extended periods, you get many opportunities to engage them and build stronger connections. Build a subscription strategy Develop a strategy for your subscription model that provides a roadmap for everything, from concepts to execution and renewals.

Customer Retention 98

Customer Retention Consumers Sales Reference 98