eglobalis

MARCH 13, 2025

Cultural and ROI Challenges: Shifting a traditionally product- or sales-centric B2B culture to a customer-centric one takes strong change management. Employees may resist new CX processes, and leadership might hesitate without a clear ROI. If you enjoyed this read, connect with me on LinkedIn !

Leadership 234

Leadership B2B B2C Net Promoter Score 234

GetFeedback

JULY 19, 2019

There is greater ROI when the holistic customer journey is the focus. In this article, I’ve talked about the fact that marketers feel overwhelmed by how much data is available to them, thus making ROI—or the path to ROI—a muddied one. Improving customer experience is what leads to ROI. How your CX vision impacts ROI.

ROI 309

ROI Touchpoint Hotels Customer Journey 309

InMoment XI

OCTOBER 25, 2024

Curious about the ROI you could achieve with InMoment’s reputation management software? Try the ROI calculator below and see the impact for yourself! Calculate your business’ ROI using InMoment’s reputation management tools. These pages help you connect with diners in specific regions and address their concerns.

Feedback 195

Feedback Management Social Media 2024 195

InMoment XI

AUGUST 19, 2024

What is the ROI of Customer Experience? Customer Experience ROI is a critical metric that measures the financial impact of enhancing customer experiences. Why is CX ROI Difficult to Prove? Data and Measurement Challenges: Accurately measuring the ROI of CX requires comprehensive data collection and advanced analytics.

ROI 195

ROI Customer Experience Net Promoter Score Telecommunications 195

InMoment XI

DECEMBER 17, 2024

Regardless of their background, your chosen candidate should have experience with this to ensure that you can measure the ROI of your CX program. A customer experience platform helps you connect data from multiple sources to get a holistic view of how customers view their interactions with your organization.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

InMoment XI

APRIL 3, 2025

The most successful CX transformations go beyond data integrationthey focus on culture, governance, and that company-wide commitment to CX excellence.

Culture 195

Culture Social Media Government Loyalty 195

InMoment XI

DECEMBER 10, 2024

It leverages CX integrations to connect and collect feedback from every channel, making it easier to act on. Fill out the calculator below to reveal how much ROI you can get from utilizing InMoments platform: Calculate your business’s ROI using InMoment’s VoC tools. This connection encourages long-term relationships.

2024 195

2024 ROI Net Promoter Score Multi-Channel 195

eglobalis

JANUARY 20, 2025

Companies that excel in CX often establish a strong emotional and professional connection with their clients. Schneider Electric demonstrates this by pairing its pricing strategy with ROI calculators that showcase potential savings from its energy solutions.

B2B 421

B2B Loyalty Workshop Loyalty Programs 421

Experience Investigators by 360Connext

APRIL 23, 2024

It’s up to CX leaders to clearly communicate about these connections for their organization. Measuring the ROI of Customer Experience Initiatives As long as you first define success and understand your CX strategy, you can find several ways to measure the success of specific initiatives. This is where some business acumen can help.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

inQuba

MARCH 12, 2025

In today’s competitive market, emotional marketing has become a crucial strategy for businesses seeking to establish strong connections with their customers. However, measuring the Return on Investment (ROI) of emotional marketing efforts can be challenging.

ROI 52

ROI Customer Retention Connections Measurement 52

GetFeedback

DECEMBER 2, 2019

Use other business knowledge to find the ROI of your CSAT initiatives. A simple way to consider ROI is to take the number of dissatisfied customers and multiply that by how much it would cost to sell to new customers. . Here’s another example on how to calculate ROI with this information. Prove the ROI of CSAT with consistency.

ROI 195

ROI Customer Satisfaction Loyalty Measurement 195

eglobalis

OCTOBER 9, 2024

Gauge the ROI of the Feature Next, determine the potential return on investment (ROI) for the requested feature. If the ROI doesn’t justify the time, cost, and resources required to develop the feature, it might be better to focus on other initiatives. Would a workaround or alternative solution better suit the customer?

Feedback 511

Feedback ROI Innovation B2B 511

InMoment XI

NOVEMBER 13, 2024

A CX platform like InMoment can help by collecting and connecting every piece of valuable data in one place. Calculate your business’s ROI using InMoment’s VoC tools. InMoment simplifies this process by connecting customer signals from each relevant source into a single place for analysis.

Customer Retention 195

Customer Retention 2024 ROI Competitive Advantage 195

Customer Bliss

MAY 9, 2018

Uniting the leadership team in the purpose of delivering one-company experiences and connecting it to business growth occurs with my clients when we can simplify the “why” behind this work in a manner that they can stand behind and communicate as their own. It lays the groundwork to enable the work because it connects it to ROI and growth.

ROI 245

ROI Customer Experience Leadership Measurement 245

eglobalis

APRIL 6, 2025

Use tools like ROI calculators and performance-based contracts to support the case. In telecom, providers like Verizon and AT&T back their connectivity with SLAs and cybersecurity bundles, directly addressing client concerns about outages and data breaches. Key takeaways: Frame value in customer outcomes, not features.

Contact Center 270

Contact Center B2B Competitive Advantage 2023 270

InMoment XI

DECEMBER 3, 2024

InMoment offers an all-in-one customer experience platform that collects and connects data from various channels across the customer journey. These activities help realize significant customer experience ROI , motivating organizations to continue evolving. Build a basic VoC program to start surveying customers for data collection.

Customer Experience 195

Customer Experience Competitive Advantage Customer Centricity 2024 195

InMoment XI

OCTOBER 31, 2024

To show you can further improve the performance of your contact center, fill out the calculator below to discover your business’s ROI using InMoment’s conversational intelligence tools: Calculate your business’s ROI using InMoment’s conversational intelligence tools.

Call Center 195

Call Center Metrics Contact Center Customer Service 195

inQuba

OCTOBER 22, 2024

To give you a sense of the ROI, consider the following case studies: Journey Orchestration ROIs The client is a leading financial service provider and offers truly unique solutions to the market. We have an excellent relationship with them and they are enjoying really great ROI.

ROI 52

ROI Customer Journey Financial Engagement 52

InMoment XI

NOVEMBER 7, 2024

Customer experience automation allows organizations to connect with customers in a relevant, timely, and personalized way without extra manual input. You want to ensure that interactions, whether from emails, SMS messages, chatbots, live support, or any other channel, are connected and tested before the user encounters them.

Customer Experience 195

Customer Experience 2024 E-support Touchpoint 195

TechSee

DECEMBER 3, 2024

There’s also a clear difference in ROI when automating simple informational tasks versus more complicated service interactions. Advanced AI Agents Like Sophie AI Simplify and Resolve Complexity Helping customers with tasks like setting up a smart thermostat or diagnosing connectivity problems requires more than just basic AI answers.

Customer Experience 124

Customer Experience Virtual Agent Competitive Advantage Interaction 124

TechSee

SEPTEMBER 26, 2024

In this post we will explore the best practices and strategic considerations when determining your core objective: projecting the ROI of Agentic AI. For enterprise leaders looking to optimize their customer service operations, the return on investment (ROI) of Agentic AI is undeniable. Below are a few examples.

ROI 124

ROI Average Handle Time Net Promoter Score NPS 124

InMoment XI

OCTOBER 24, 2024

InMoment has also been recognized for having the fastest ROI time, the best support, and the easiest to use. InMoment excels at offering a platform that connects customer data from every channel into one easily accessible location and offers consulting services from in-house industry experts. out of 5 stars. References Statista.

Customer Engagement 195

Customer Engagement Engagement E Commerce Omnichannel 195

TechSee

OCTOBER 7, 2024

Today, we delve deeper into the tangible benefits that these technologies bring, focusing on hard Return on Investment (ROI) and sustainability impact. This dual focus on operational excellence and sustainability impact drives deeper customer connections and promotes brand loyalty.

ROI 124

ROI White Paper Travel Return on Investment 124

InMoment XI

JULY 7, 2022

In addition, emphasize any time your brand comes into contact with something positive or makes a positive connection or collaboration with an influential organization or person. When your company has good brand equity, it is able to make better connections that increase your impact as a company. Increased ROI.

Brands 369

Brands ROI Social Media Return on Investment 369

eglobalis

MARCH 4, 2025

According to Forrester, conversational AI especially with new generative AI has emerged as one of the top technologies delivering relative fast ROI, with the biggest impacts in e-commerce, sales, and customer service and experience. If you enjoyed this read, connect with me on LinkedIn !

Contact Center 199

Contact Center Virtual Agent Healthcare E-support 199

InMoment XI

NOVEMBER 26, 2024

Improved Customer Experience All of these benefits connect to creating a customer experience that consistently meets or exceeds customer expectations. It visualizes the connections between the front-stage (customer-facing) and back-stage (internal processes).

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

BlueOcean

OCTOBER 30, 2024

The best outsourced customer support providers will deliver a hoard of hard data to allow you to calculate an accurate ROI. Obviously, this raises legitimate concern: Will an outsourced customer support partner embrace your company’s core values when connecting with your clients and customers?

Contact Center 156

Contact Center Culture 2025 Customer Service 156

Alida

SEPTEMBER 8, 2021

Honoring the principle “customers as assets” connects volume and value to customer experience ROI and growth.

ROI 130

ROI Customer Experience Measurement Connections 130

InMoment XI

FEBRUARY 24, 2022

Proving that your CX program has direct ROI and impact on your bottom line can be nebulous at best. but the point is that storytelling connects humans together—and it can do the same with your customers and executives. We know that customer experience can be a tough sell—after all, your business has so many priorities!

ROI 370

ROI Metrics Presentation Webinar 370

Experience Investigators by 360Connext

JANUARY 28, 2020

Several reports on the biggest CX Challenges (as ranked by CX professionals) include proving ROI and developing and maintaining executive-level CX understanding and commitment among their top three concerns. Look for ways to connect those dots first. Related: Customer Experience ROI: Why Not Investing can Sabotage Your Success.

2020 250

2020 Net Promoter Score ROI Metrics 250

Experience Investigators by 360Connext

FEBRUARY 18, 2025

CX and Profitability: The Connection You Can’t Ignore A strong customer experience strategy ties the right measurements, efforts, and outcomes with business success. However, many business leaders think of CX as a cost center for their organizations. Lets flip the script! There are many challenges with many solutions.

Customer Experience 143

Customer Experience Competitive Advantage Metrics Customer Journey 143

Doing CX Right

NOVEMBER 20, 2023

Gregorio Uglioni and Stacy Sherman, customer experience leaders, reveal tactics to get leadership buy-in, break silos, prove ROI & drive human connections through meaningful customer experience initiatives. The post Proving the ROI of Customer Experience Initiatives appeared first on Doing CX Right.

ROI 111

ROI Customer Experience Leadership Connections 111

Customer Bliss

JANUARY 17, 2020

It’s not the ROI that drives people, it’s the integrity, the growth and how they grow. It’s about leaders fearlessly connecting the dots for the organization and asking themselves, “Did we earn the right to grow? ” For more on effectively capturing the power of customer experience ROI, read this blog post. .

Chief Customer Officer 327

Chief Customer Officer Banking ROI Blog 327

Experience Investigators by 360Connext

OCTOBER 2, 2014

Even during the recession years of 2007-2012, customer experience leaders averaged double-digit gain in stock performance , besting customer experience laggards by an impressive margin, according to The Watermark Consulting Customer Experience ROI Study.

Customer Experience 297

Customer Experience 2012 2013 2014 297

InMoment XI

OCTOBER 4, 2023

And, even more importantly, how can you do it so that you get financial proof points, such as proving the ROI of customer experience , from the efforts? It’s the human touch that can weave data points into meaningful stories, connecting the dots between customer feedback and actionable strategies.

Blog 418

Blog Customer Experience Net Promoter Score Financial 418