Experience Investigators by 360Connext

SEPTEMBER 18, 2014

One of the many challenges of this type of connectivity is how these systems were originally set up. What’s worse, is when it’s obvious the various channels aren’t connected. Be sure marketing, PR, legal and customer service are well-trained and well-connected around these channels. Are you staying connected?

Multi-Channel 268

Multi-Channel Social Media Call Center Retail 268

Experience Investigators by 360Connext

APRIL 16, 2015

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Expectations 282

Customer Expectations Retail User Experience Social Media 282

eglobalis

OCTOBER 9, 2024

In one instance, after receiving feedback on improving the user experience, SAP implemented changes that benefited a wide range of clients, increasing customer satisfaction across Europe. It’s a reminder to look beyond direct requests and consider the larger context of user experience and innovation.

Feedback 513

Feedback ROI Innovation B2B 513

Experience Investigators by 360Connext

JANUARY 5, 2015

Then it tapered off, they felt less connected and important, and they drifted to my client’s competitors. This included the design of the logo (it was awful) and the user experience of the very product they were selling. Criticism of the user experience had been too much for him to hear.

Leadership 307

Leadership Consulting User Experience Loyalty 307

InMoment XI

MAY 25, 2023

Great customer experience doesn’t just happen as soon as you send out a survey; it needs to be planned and designed purposefully. What Is Customer Experience Design? Customer experience design involves a multidisciplinary approach, including user research, journey mapping, visual design, and user experience (UX) design.

Customer Experience Design 363

Customer Experience Design Customer Experience Competitive Advantage User Experience 363

Experience Investigators by 360Connext

FEBRUARY 23, 2015

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Innovation 262

Innovation Consumers Social Media 2016 262

InMoment XI

NOVEMBER 26, 2024

With this information, you can improve your customer experience and eliminate pain points. In fact, over 70% of organizations say that customer journey mapping has helped them improve the user experience (UX) of a product or service or has helped them gain investment to create new features.

Customer Journey Mapping 195

Customer Journey Mapping Customer Experience 2024 Customer Journey 195

Retently

JANUARY 13, 2025

This means you can connect the dots between customer feedback and their journey, giving you a clearer picture of whats working (and whats not). Moreover, Retentlys survey editor makes it simple to create custom translations, ensuring you can connect with customers in their preferred language without restrictions.

Measurement 116

Measurement Effort Score Multi-Channel Net Promoter Score 116

Experience Investigators by 360Connext

MARCH 2, 2015

While delighted to help create a better living experience through improving the customer experience with 360Connext, Jon also enjoys cooking, decorating, squishing his toes in the mud, and connecting with his creative side in any way he can.

User Experience 261

User Experience Loyalty Customer Engagement Customers 261

Experience Investigators by 360Connext

NOVEMBER 7, 2023

The problem, however, is those efforts are wasted if the new connections don’t stick. personalized, convenient, and fulfilling experiences. Are there user experience issues you can address? There’s a reason they named them—calling out to all of them helps each person feel individually connected as a community.

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271

eglobalis

MARCH 30, 2025

This real-time flow of data (in multiple languages and markets) gave HP actionable insight into user experience issues with current product versions, something the slow survey cycle failed to do. Over time, the need to connect dots led to centralized CX platforms.

Banking 317

Banking NPS B2B Social Media 317

ShepHyken

OCTOBER 13, 2024

Customer Experience vs. User Experience: Key Differences by Sudarshan Somanathan (ClickUp) This article discusses the key differences between CX vs. UX and how customer management tools can help you enhance both. My Comment: Is there a difference between a customer experience (CX) and a user experience (UX)?

Article 71

Article 2025 Customer Service 2024 71

Cyara

FEBRUARY 21, 2024

The Data The primary function of IoT is to gather vast amounts of data in order to enhance application functionality and user experience. Comprehensive analytics plays a pivotal role in optimizing and significantly enhancing the benefits for the user.

User Experience 76

User Experience Wireless Connections Customer Satisfaction 76

InMoment XI

JUNE 7, 2022

Companies can implement just about any question at just about any website touchpoint, making it simple to quickly collect feedback about website language, page click orders, and a host of other user experience elements. Their speed, size, and ease of use make them an invaluable way to connect customers and organizations.

Call Center 368

Call Center Touchpoint Feedback Retail 368

Experience Investigators by 360Connext

FEBRUARY 25, 2015

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. appeared first on Customer Experience Consulting.

Customer Journey Mapping 255

Customer Journey Mapping Touchpoint Insurance Customer Journey 255

Experience Investigators by 360Connext

MARCH 24, 2015

Gina Bhalwalkar , User Experience & Accessibility at Scottrade, led a workshop on Future State Customer Journey Mapping. It’s critical to think like a human and understand the human connection as part of the customer experience! It’s time to convince the powers that be that customers need to hear human language.

Insights 236

Insights Customer Experience Customer Journey Mapping 2015 236

Experience Investigators by 360Connext

APRIL 23, 2015

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Social Media 218

Social Media Travel Rewards Programs Innovation 218

InMoment XI

JANUARY 9, 2024

What are Some B2B Customer Experience Examples? Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication.

B2B 413

B2B Customer Experience Net Promoter Score Customer Journey Mapping 413

Experience Investigators by 360Connext

OCTOBER 20, 2014

Jackson Fish Market , a user experience firm, described it this way: Finally, startups need to realize that people are human beings. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. Ritz-Carlton empowers employees to do whatever it takes to solve a customer issue.

Customer Focused 289

Customer Focused Culture Social Media Communication 289

Win the Customer

JANUARY 9, 2025

Personalized Recommendations: Recommend relevant community discussions and connect users with other customers who may be facing similar issues. User Experience (UX): Ensure the user experience of all self-service channels is intuitive, seamless, and enjoyable.

User Experience 59

User Experience Customer Satisfaction Interaction Article 59

SurveySensum

AUGUST 8, 2024

A website feedback survey is a way to gather feedback from users who have had interaction with your website. It includes questions on different aspects of the website journey like website design, navigation, usability, overall user experience, loading speed, relevance of website content, etc. You can boost your conversion rate.

User Experience 52

User Experience NPS Feedback Demo 52

2020 Research

JANUARY 24, 2025

This shift provides businesses with the chance to connect on a deeper level with consumers by embracing clarity in messaging, simplicity in processes, and empathy for their audience. This shift offers an opportunity to connect with consumers on a deeper, more meaningful level. They seek refuge in the simple and reliable.

Consumers 59

Consumers 2027 Connections 2023 59

Alida

MAY 24, 2018

As companies experiment with new technologies and processes, they should focus on solving problems customers have, said Chris Hansen, director of user experience from TGI Fridays. Hansen encouraged his fellow retail exec peers to measure and test everything.

Retail 189

Retail 2018 ROI Touchpoint 189

InMoment XI

DECEMBER 1, 2022

Improving experiences begins with sifting out the noise from experience data and identifying the moments that matter: where customer, employee, and business needs meet. This allows businesses to prioritize their focus on high-emotion, high-impact areas and connect with their most valued customers.

Automotive 370

Automotive Return on Investment ROI Reference 370

CSM Magazine

JANUARY 20, 2025

When used right, these numbers provide actionable insights to fine-tune content, improve user experience, and boost satisfaction. Quick load speeds contribute directly to a smoother, frustration-free experience. If your site isn’t optimized for smaller screens, users will struggle to navigate it.

Customer Satisfaction 64

Customer Satisfaction Metrics Measurement User Experience 64

Experience Investigators by 360Connext

JULY 20, 2015

This broken connection can only lead to a huge mess – from derailing the journey of possible clients to attracting applicants you never meant to target. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. Your site must honestly and respectably reflect your culture without fail.

Online Experience 235

Online Experience 2008 Social Media Consulting 235

CSM Magazine

JANUARY 9, 2025

This article explores the vital role customer service plays in the iGaming sector, with a spotlight on how Revpanda supports brands in delivering superior user experiences. It is a critical element in building trust, ensuring customer retention, and enhancing user satisfaction.

Customer Service 52

Customer Service Entertainment Poor Customer Service Loyalty 52

Experience Investigators by 360Connext

JULY 13, 2015

Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Journey 259

Customer Journey Customer Journey Mapping Social Media Travel 259

ShepHyken

OCTOBER 22, 2021

However, as the expectations of these consumers rise at speeds that outpace company improvements in this area, it becomes paramount that they satisfy the needs their loyal customer base may have, from product or service satisfaction up through social media connectivity. . Build Customer Experience into your Company Culture.

Customer Experience 153

Customer Experience Management Return on Investment Banking 153

Alida

SEPTEMBER 22, 2016

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. SRO to hear 4 great brands talk how connecting with community gives competitive advantage #mrx #innovation #vcsummit pic.twitter.com/4kJDSW4uFz.

2016 267

2016 Innovation Marketing Insights 267

InMoment XI

APRIL 3, 2024

A well-designed digital experience can increase customer engagement and interaction with a brand. Interactive features, personalized content, and social media integration can foster meaningful connections and encourage customers to actively participate and share their experiences with others. Access 3/12/2024. Access 3/12/2024.

Customer Expectations 195

Customer Expectations Touchpoint Omnichannel Social Media 195

CSM Magazine

MARCH 27, 2025

Crafting these platforms with user experience (UX) front and center ramps up engagement, cuts inefficiencies, and strengthens those all-important client ties. In a world gone digital, businesses betting on these tailored platforms stand out, forge stronger client connections, and boost satisfaction across the board.

Communication 52

Communication Customers User Experience Article 52

TechSee

OCTOBER 16, 2018

While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. After all, with the number of connected devices expected to reach 20.4 Maybe he should have stuck with the hose. The Consumer Challenge.

Wireless 138

Wireless Call Center Consumers Entertainment 138

Thematic

APRIL 1, 2025

If your goal is to boost satisfaction, connect it to something tangible like “which should increase repeat purchases by 15%.” Aligning Your Customer Insights Strategy with Business Goals To truly win with customer insights, you must connect them clearly to your broader business goals. Broadcast this win.

Customer Insights 62

Customer Insights Insights Social Media Customer Journey Mapping 62

TechSee

APRIL 28, 2020

household currently contains 11 connected devices , and as that number grows in the coming years, driven largely by the rollout of 5G, the challenge for enterprises is twofold. For the ultimate CX, enterprises are actively seeking to implement technologies that create truly seamless and unified digital experiences for their customers.

Customer Journey 124

Customer Journey Multi-Channel Omnichannel E Commerce 124

InMoment XI

MAY 30, 2024

Data Source Connectivity: Connecting with various data sources such as social media, CRM systems, emails, documents, and more. Consider User Experience Choose software that is user-friendly and requires minimal training. A good user interface can significantly enhance adoption rates among employees.

Social Media 195

Social Media 2024 Document Insights 195

InMoment XI

JULY 16, 2024

For example, Netflix excels at personalizing user experiences by offering content recommendations based on viewing history. This level of personalization makes customers feel valued and understood, fostering a stronger connection to the brand.

Management 195

Management Social Media Hotels Airlines 195